(IJCSIS) International Journal of Computer Science and Information Security, Vol. 10, No.

2, February 2012

Factors Affecting Information Communication Technology Acceptance in Public Organizations in Saudi Arabia
Ph. D. Candidate WAEL SH. BASRI Northern Border University Faculty of Business Administration ArAr, Saudi Arabia Email: wbassri@hotmail.com EMERITUS PROF. DR. MOHAMED SULAIMAN International Islamic University Malaysia Faculty of Economics and Management Sciences Kuala Lumpur Malaysia Email: sulaimanm@iiu.edu.my

Abstract- Recent developments in information communication technology (ICT) have heightened the need of more study in this topic. There is a real risk of the acceptance of ICT by some and not others contributing to the rejection. The paper approaches the technology acceptance from the perspective of administration by examining the use of ICT and e-services in the public environment. The theoretical framework variables of the technology acceptance model (TAM) are examined. The study also investigated the effect of the model of organization readiness to change (MORC) Individual Differences recipients' beliefs as external variables, in addition subjective norm and volunteer as the mediating . the study tested the current usage as mediating variable between ICT believes and attitude behaviour. Most studies in ICT have been carried out in private sectors in Saudi Arabia. The survey instrument uses to collect the data is a self administrated questioner developed based on the technology acceptance questioner as used by Davis and Venkatesh. The research population is Saudi workers in public organization. The research tool is structure equation modelling (SEM), which required a minimum sample of 200 respondents. Key words: Technology Acceptance model; Information Communication Technology; ICT Usage, Public organization; structural equation modelling; Saudi Arabia and developing countries.

this rapid change is having a serious effect on ICT project success rate and created problems threaten the organization existence [1]. The benefits and the problems associated with ICT implementation and adoption needs exploring. This study is an investigation of Saudi public worker behaviour. Besides that the study investigates the actual behaviour; worker behaviour and acceptance behaviour of Saudi workers who use ICT. Then, analyze the relationship between social demographics, worker behaviour, and acceptance behaviour of public workers. Lastly, this study also examines the intention to use and willingness to continue use ICT. II. RESEARCH PROBLEM

I.

INTRODUCTION

ICT is a critical means for achievement in private and public sectors together, but ensuring ICT acceptance is very difficult assignment for the organization given the barriers will face the project. However,

In general, There is increasing concern that most organizations, despite its extent, have not been able to recognize the complete merits brought by ICTs [2]. In order to realize the full advantages of ICT solutions, organizations need to identify the factors affecting ICT acceptance [3] [4] [5]. In addition, the failure rate in the implementation of technology calls for a better understanding of the process [6] [7] [8]. The wide investment in technology infrastructure is support to ICT program. Yet; considering organizations are

118

http://sites.google.com/site/ijcsis/ ISSN 1947-5500