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How many steps are involved in an effective problem solving process? What are they?

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

Many may overlook these two steps

just in order to these two.

stumble over

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

Identify the Problem(s)

What is a problem?

A perceived gap between the existing state and a desired state

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

Identify the Problem(s)

A problem statement: - Gather information - Develop an objective statement which clearly describes the current condition your group wishes to change.
PART 1 (desired state) In order to provide excellent patient care at a minimal cost, Middletown Hospital needs diagnostic procedures that are safe, efficient, and accurate. In addition, the procedures should not be overly painful for the patient. PART 2 (existing state) Right now, Middletown Hospital's main diagnostic tools are CAT scans and myelograms (spinal taps). The CAT scan fails to make clear diagnoses 60% of the time. When the CAT scan fails, doctors must resort to the myelogram. While the myelograms are accurate, this procedure is very painful and sometimes dangerous for the patient. PART 3 (the gap and the consequences) If Middletown Hospital continues to do the two procedures, they will not only be wasting time and money, which jeopardizes their overall efficiency and earning potential. Also, undue suffering could lead patients to choose another hospital with more advanced facilities.

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

Analyze the Problem(s)


When?

What? Who?

Where? How?

Why?

1. Gather information 2. Brainstorming 3. 5 Whys

4. Fishbone diagram

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

Analyze the Problem(s)

5 Why?

In this example, the problem is that your client, Hinson Corp., is unhappy. Using the 5 Whys, you go through the following steps to get to the cause of the problem:

1. Why is our client, Hinson Corp., unhappy? 2. Why were we unable to meet the agreed-upon timeline or schedule for delivery?
3. Why did it take so much longer? 4. Why did we underestimate the complexity of the job?

Because we didn't deliver our services when we said we would.


The job took much longer than we thought it would. Because we underestimated the complexity of the job Because we made a quick estimate of the time needed to complete it, and didn't list the individual stages needed to complete the project. Because we were running behind on other projects. We clearly need to review our time estimation and specification procedures.

5. Why didn't we do this?

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

The problem is considered as resolved when

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

Identify & Evaluate Possible Solutions

1. Weigh Pros and Cons


2. Develop and prioritize criteria

Solve the problem Practical Time Efficient Economical Culturally appropriate

Identify the Problem(s)

Analyze the Problem(s)

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement

The problem is considered as resolved when

3-4 students/ group Powerpoint file with outline + main points No verbal presentations 20 minutes long Deadline: 12:00 October 2nd Identify the Problem(s) Analyze the Problem(s)

Problem solving process: - State all problems - Analyze the causes - Identify and evaluate the best solutions

Identify & Evaluate Possible Solutions

Select the Best Solution & Implement