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Personal Welcome Kit

Welcome to PayPal
Whether youre shopping or selling online, you face a dizzying array of choices and decisions. How do I pay? How do I get paid? PayPal is your answer the faster, easier and more secure way to pay and get paid anytime, anywhere. There are over 9 million businesses worldwide that accept PayPal and over 100 million users that choose PayPal as their payment option. We understand your need for a simpler, safer and a more time-saving way to shop online. Thats why PayPal allows items from around the world available to you with just a click of a button. This welcome kit provides the basic information to help you get started with PayPal so you can buy with condence.

Welcome to PayPal
1. Welcome to PayPal 2. How PayPal Works 3. Getting Started 4. Managing your account

5. Fees

6. Contact details

How PayPal Works


PayPal acts like a digital wallet where you can more securely store all your nancial and personal information. Next time you want to make a payment, you don't have to pull out your credit card or type your billing info every time.

1.

Shop online or on your mobile

2.

Choose how you wish to pay

3.

Pay more securely and conveniently

4.

Payment reaches sellers immediately

With PayPal, nd the best bargains from around the world. PayPal is accepted everywhere from international brands and shopping sites to local brands and small blog shops.

With a credit/debit card: Add a credit/debit card to your PayPal account. Use your PayPal balance: Top-up your PayPal account with money from your bank account*.

PayPal remembers your nancial details for you and dont disclose them to the websites where you shop. Next time you make a purchase all you need is your PayPal login and password to make your payment.

The sooner the seller receives your payment, the faster youll get your item. And just in case your purchase of an eligible item doesnt arrive or turns out differently from how it was described, we can help get your money back with Buyer Protection**.

* Top-up feature is only available in SG and MY.

** Terms and conditions apply

How PayPal Works


1. Welcome to PayPal 2. How PayPal Works 3. Getting Started 4. Managing your account

5. Fees

6. Contact details

Getting Started
Getting started with PayPal in three simple steps:

Step 1:
Con rm your email
1. Click on the button in the email we have sent you. 2. Enter your password 3. Click conrm

Step 2:
Add a card
1. Log in to your PayPal account 2. Go to Prole and click Add or Edit Credit Card 3. Enter your card details

Step 3:
Shop the world
1. Look out for PayPal button on the shopping site 2. Choose to pay with PayPal when you checkout 3. Conrm your payment.You just paid without sharing your details!

Once you have created your PayPal account, an email conrmation will be sent to you. Email conrmation is one of the many ways to keep your PayPal account more secure. Your information is never shared with retailers.

Save time by eliminating the hassle of typing in your credit card details again and again for your future purchases. Youll continue accumulating points on your card when you use it for payments with PayPal.

Find the best bargains from around the world. PayPal is accepted everywhere from international brands and shopping sites to local brands. PayPal remembers your details for you and dont disclose them to the websites where you shop.

* Bank verification is not available for PayPal accounts registered in India, Indonesia, Malaysia, Philippines and Vietnam.

Getting Started
1. Welcome to PayPal 2. How PayPal Works 3. Getting Started

4. Managing your account

5. Fees

6. Contact details

Managing your account


You can set up your PayPal account quickly and easily. From there, you'll be able to manage everything in a few clicks.

Update your PayPal pro le


Add, delete or change your personal and nancial information like name, email, phone, passwords, addresses, credit cards quickly and easily inside your PayPal account.

Receive promotion offers


Recieve PayPal merchant discounts and partner offers. We will not share your email address to retailers.

Link your PayPal and eBay accounts


Sell and shop with ease on eBay with your security in the hands of PayPal.

Track your payments

Lodge a dispute

Keep track of all your purchases and nances easily with PayPal.

Descriptions

If you have problems with a purchase or suspect someone has made an unauthorised payment with your account, you can ask PayPal to investigate.

1. Log in to your PayPal account.

1. Log in to your PayPal account. 2. Click Pro le in the header. 3. Click My Account Settings and update Noti cations.

1. Log in to your eBay account. 2. Click my eBay on the top of your page. 3. Click Account and select PayPal account page.

1. Log in to your PayPal account. 2. Click History for a snapshot or detailed report of your transactions. 3. Follow instructions.

1. Log in to your PayPal account. 2. Click Resolution Centre. 3. Click Dispute a Transaction and follow the prompts.

Steps to follow

2. Click Pro le in the header. 3. Follow instructions.

1. Welcome to PayPal

2. How PayPal Works

3. Getting Started

4. Managing your account

5. Fees

6. Contact details

Fees
Domestic payments
Free A currency conversion fee will be added to the exchange rate** Refer to PayPal User Agreement, Exhibit A, for applicable fees** 3.4% + xed fee*** A currency conversion fee will be added to the exchange rate** Free Free Free (Terms & conditions apply) Free (Terms & conditions apply) Fixed fee****

Send

International payments with more than 20 currencies (US Dollars, Canadian Dollars, Euros, Pounds Sterling, Yen, Australian Dollars and more) Personal* Standard fees for domestic payments <=US$3,000 and its equivalent

Receive

International payments with more than 20 currencies Open a PayPal account Close a PayPal account

(US Dollars, Canadian Dollars, Euros, Pounds Sterling, Yen, Australian Dollars and more)

Others

Buyer Protection Seller Protection on eBay Withdrawals from PayPal balance to your bank account

* Payments made mainly to individuals as opposed to businesses, such as splitting the cost of a birthday gift or paying back a friend for lunch. Personal payments are not available in all countries. ** If your transaction involves a currency conversion, PayPal engages a licensed bank to perform the currency conversion. The exchange rate is determined by the bank and disclosed to you at the time of a transaction. PayPal adds a currency conversion fee to the exchange rate. ***Fixed fee varies by country: S$0.50 SGD (SG), RM2.00 MYR (MY), 11.00 THB (TH), P15.00 PHP (Philippines), US$0.30 USD (ID, IN, KR and VN). For payments where a currency conversion is required, a currency conversion fee will be added to the exchange rate. ****Fees vary by country: $1.00 SGD if less than $200.00 SGD is withdrawn (SG), RM3.00 MYR if less than RM400.00 MYR is withdrawn (Malaysia), 50.00 THB if less than 5,000.00 THB is withdrawn (Thailand), P50.00 PHP if less than P6,999.99 PHP (Philippines) is withdrawn, Rp16.000 IDR if less than Rp 1,499.999 IDR (Indonesia) is withdrawn and 60,000 VND (Vietnam) for any amount withdrawn.

1. Welcome to PayPal

2. How PayPal Works

3. Getting Started

4. Managing your account

Fees
5. Fees

6. Contact details

Contact Details

Country Singapore

Operating hours 8 am - 10 pm, Monday to Friday 9 am - 6 pm, Saturdays, Sundays and Holidays 8 am 10 pm, Monday to Friday 9 am 6 pm, Saturday and Sunday

Number +65-6510-4650

Languages supported English or Mandarin

Malaysia

+60-3-77237155

English, Cantonese or Mandarin

India and Philippines

4 am 10 pm, Monday to Friday 6 am 8 pm, Saturday and Sunday 7 am 9 pm (Thailand Standard Time), Monday to Friday 8 am 5 pm (Thailand Standard Time), Saturday and Sunday

+1-402-935-2050 (U.S.A. telephone number)

English

Thailand

+65-6590-5502

English

Indonesia and Vietnam

7 am 9 pm Monday to Friday 8 am 5 pm Saturday and Sunday 9 am 11 pm, Monday to Friday 10 am 7 pm, Saturday and Sunday +65-6510-4584 English or Mandarin

Korea

1. Welcome to PayPal

2. How PayPal Works

Contact details
3. Getting Started 4. Managing your account 5. Fees

6. Contact details