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E-Mail: Dineshv77@gmail.

com

DINESH VERMA

Contact: +91 99999 90846 / 011 28525478

Senior level assignments in IT Operations / Networking / System Administration / Technical Support with an organisation of repute. Professional Overview

A dynamic professional with more than 10 years of rich experience in Network


Management, System Administration & Technical Support and ERP Support (Asia Pacific).

Presently associated with Bio-Rad Laboratories India Pvt. Ltd., as Manager IT


Proficient in managing & delivering networking projects / systems administration for various clients. Incident management , change Control process and service desk operations.

Deft in network /analysis / design / integration / administration and support, IT operation


management, IT documentation/ SLA creation /Service delivery and audit preparations. Demonstrated abilities in leading and guiding project teams to deliver projects to clients within specified timeframe and as per specifications. Thorough understanding in systems administration and database administration of systems, data backup procedures and providing technical support for the business applications. An effective leader with proven abilities in leading teams during the project phase, training & guiding team members and enabling knowledge sharing among the team. Certifications

Microsoft Certified Professional (MCP) GNIIT ( Two Year Diploma from NIIT in Computer Application ) CCNA 4.0
Certified VMware Certified Professional (VCP-310) Certified Lotus Professional (CLP) ITIL v.3,Training SCCM 2007

Citrix XenApp 6.0,


SCSP ( SNIA Certified Storage Professional) Project Management Training ( ESI Informa)

MS Project 2010 , EPM ( Ms Project server 2010)


SAP BASIS Core Competencies Virtulization / Storage Handling the installation and configuration of Esx Hosts , Vcenter Server Managing FT and Clustring, VM Creation , Backup, Hosts, Guest OS Recovery, applying Hotfix , Patches. Monitoring Health, Performance and Alarms and Storage Configuration, Datastore Monoitoring, I/O monitoring. P2V Networking Setting up & managing Local Area Network. Installing & configuring Windows Active Directory Server, Remote Access Server at Head Office & site offices using TCP/IP protocol with WINS, DNS, and DHCP.

Server Support , installing software & setting up networking that include structured cabling,
Video/Audio conferencing setup using Policom , System Administration Installing, administration, maintaining various software & hardware devices in networked environment. Taking regular backup of server / database information & planning efficient storage. Conducting moderately complex network system administration & designing engineering activities to maximize network capacity.

Developing Back up Policy of Windows Server 2003/2008 R2 & maintaining Active Directory
Services.

Checking Citrix Farm /Site Creations ,Health Monitoring, Creation and applying Policyes,
Printer Troubleshooting, Appliing patches and Hotfixes.

Technical Support Troubleshooting problems pertaining to Performance Tuning, Network Administration, Application Conflicts and System Bugs , scripting , website maintenance.

Providing technical support to every department, conducting weekly meetings with


management & users to discuss the status for peacefully workflow the system ,SLA and KPI Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software.

Remote Support, configuration and online trainings


Key Highlights

Handled numerous overseas projects with the global project team. Presently handling India and Overseas projects entailing: - Data Centre setup in Australia Sydney (Including Virtulization of Physical Server
and DR setup).

Data Centre setup in bangkok Thailand, (Including Virtulization of Physical Server and DR setup). Data Centre Setup in Gurgaon, Lucknow. Implementation of Active Directory in AP. Implementation of Backup Policy in APAC. SCCM 2007 Implementation in APAC region. Windows 7 Upgrade (Zero Touch Project) for APAC Region. WAIK , MDT 2010 ,Imaging ,ACT tools , Package Creation, Task Sequence , Language Pack Support MPLS implementation in AP.

Served as an active team member of ISP (International Strategic Planning) project.


India Network upgrade Project Automatic backup and restoration project Occupational Contour Since Feb06 with Bio-Rad Laboratories India Pvt. Ltd., Gurgaon as IT Support (Asia Pacific) Handling a Biotechnological Multinational Firm, as Manager IT Support India & Asia Pacific at Bio-Rad Laboratories Ltd., one of the Worlds top Ten Biotechnological Firm. Rendering Technical Support, SCCM 2007 (Microsoft System Centre Management 2007), Application Repackaging Using Adminstudio 2010 ( InstallSheild) and providing training to users on standard applications.SCUP, Patching Administrating the local network and WAN and monitor performance and maintaining the following:

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Server Backup. Antivirus Server (Trend Micro 10.0, Server Protect,Scan Mail,Control Centre). User Manual and Documentations. Lotus Domino Server 7.0/8.5.3 Oracle,Sql Database, Web servers

Overseeing Database Administration, database Design and Network support like VPN and Router Configuration and Change Support. Planning the hardware and software requirement for organization and interacting with vendors for equipment procurement and checking Patch Management through WSUS 3.0. Handling call management (Incident & Change for request) Using Clarify Web Support, Dovetail System and ServiceNow and Virtual Server ( VMware, Esx Server 4.X ,Vsphere HA,DRS, Virtual Centre Server). Change Management and Incident management , Service delivery Meetings and Project handling IT Management for India process SAP BASIS , NW 7.1 , ECC 6.0 Remote support using RDP , Webex Platforms: Windows 2003/2008 R2 Server, Linux Fedora core,Ubantu,RHEL Microsoft WSUS 3.1 Oracle 9i, SQL Server 2005. Cisco Pix Firewall 506e/Pix 515, Cisco 2600/1481/3845 Routers ,Baan ERP 5c, ECC 7.1 ,NW 7.1 ,Lotus Domino Server 8.5.3. Nortel Vpn Server, Juniper Network Connect ,Symantec Backup Exec 2010 , NetBackup 7.1 ,MS SCCM 2007 R3,,ESX 3.5 , 5X VM Ware Virtual Centre Server 4.x , 5x Webex , Terminal services, VNC, GotoMY PC, Juniper instant Meeting, SCCM remote control ,Policom , Intercall

Feb04 Feb06 with Cynaide Technologies IT Consultant System / Network Administrator Understood the system requirements to Increase Performance of project deliverables and resource management. Provided technical guidance on Database Administration, database Design and Network support like VPN and Anti Virus Management. Handled User Management, User Guidance and Support and Services of DesktopPeripherals. Managed Server Maintenance and Administration and Remote Clients, Connectivity & Network Troubleshooting. Planned the hardware and software requirement for organization and interacted with vendors for equipment procurement and Data Management and Recovery. Platforms: Windows 2003 Server, Windows 2000 server, Linux Fedora core, Oracle 9i, SQL Server 2005, Cisco Pix Firewall 501,506e,515,IAS Server 2005,Microsoft Visual .net 2005

Feb02 Feb04 with Rabco Systems, New Delhi as System Administrator & Technical head Managed, monitored and distributed the calls to Engineers.

Spoke to Technical Heads of Clients and provided technical guidance on Database Administration, database Design and Network support like VPN, Backup Management and Servers. Planned the hardware and software requirement for client organization and interacted with vendors for equipment procurement and handled Router Configurations, PIX Configuration, Remote Access Configuration and Planning. . Feb01 Feb02 with TATA INFOTECH CBT Online, Haryana as Technical Head & System Administrator Established Computer Labs at Different Government Schools, Colleges, and ITI & Polytechnics in Haryana. Monitored Engineers Performance, Scheduling of Tasks, Allotment of Tasks to Engineers. Planned hardware and software requirement for Client, and interacting with vendors for equipment procurement. Managed the Server Configuration, Installation, Support and Training of Clients. Technical Skills RDBMS : SQL SRVER 200x, Oracle 9i , 10g Operating Systems : Windows 2003/2008 R2, Unix Srv5, Linux, Ubantu, Mac OS X, Novell Netware 5.x Messaging Systems : Lotus Domino Server 7.02, 8.5.1 Exchange 2003 LAN & Wan : Connecting remote locations Over VPN Routers, Modems, Firewalls, Gateways and RAS (Remote Access Servers).Dell ( Drac ) and HP Remote Access Cards ( ILO). Application Repackaging: AdminStudio 2010 Installsheild. Routers : Cisco 2600, 1841, 8345 series routers, Dlink Routers, Multitech Routers, NetGear Firewalls : Pix 501, 506e, 525, Netgear Pro, Sonicwall Pro, Fortinet, D-Link Wireless : Cisco Aironet 1200 Access point,Zyxel Wireless Dlink Wireless Routers, Linksys Wireless Routers, Netgear. Fluke Airmangent Network Monitoring : Fluke, Solarwinds , Virtualization : VmWare Esx 3.5, Vsphere 4.1, SUN Virtual Desktop, Citrix Xen Server, Citrix XenApp 5.0, Microsoft Windows 2008 Hyper V, Microsoft Virtual Server 2005 Backup & Restoration : Implementation of CA (Computer Associate) Arc Server 2000 for Open file, Oracle 9i, Lotus Domino Server 6.5 Automatic Backup. Veeam Backup Winbackup Server Symantec Backup Exec 2010 for Lotus Domino Server 8.5.1, Open file using Dell LTO III , Netbackup 7.1 , EMC Data domain replication Education

B.Sc. from CCS University in 2000.


Perusing MBA from SMU Personal Dossier Address Date of Birth : House #WZ-1673, III Floor, Jail Road, Nangal Raya, New Delhi 110 046 : 22nd February, 1977