Its unique training & consulting methodology is most suited to meet customer needs. The training program has specifically been crafted after years of experience in consulting and knowing what is the best approach/s to improvement methods across different industries in the world. This knowledge gained has helped us create a unique and unmatched training program to equip you with all that is required to be successful.
Consulting - Knowing what is the best approach to improvement methods across different industries in the world gives us the edge to craft a program to meet the specific customer need. Our strategic consulting helps you transform your business, with minimal risk and disruption and gives your organization greater flexibility, higher efficiency and lower costs. What differentiates AIG from its competitors is its commitment towards its customers. AIG has a Passion for Building Stronger Businesses. At AIG, we are proud to have built a culture attuned to anticipating and understanding our clients needs, and then working in close partnership with them to make their businesses stronger more productive, more profitable, more capable of capturing market opportunities and thus more valuable.
INDIA OFFICES
India : Noida
Kolkata
Gurgaon
2 Six Sigma Master Black Belts, and 26 certified Six Sigma Black Belts
Resources with varied experience in Manual Testing along with Automated Testing in different technology platforms
Pranay K. is Principal consultant at AIG with 15 plus years of, experience in Six Sigma implementation, QMS, ISMS, ITSM certification and recertification audits and Risk advisory. As a participative management professional with a strong entrepreneurial, practical and result oriented approach, he has derived genuine pleasure in high potential staff to become outstanding leaders demonstrating the creativity critical to financial and operational success.
Alok Verma is a Managing Partner at AIG with more than two decades of industry exposure in various domains & verticals including sales , supply chain management, and lean implementation. As a Lean expert he has lead organisational restructuring , cross functional operations & audit matrix design & implementation.... ................................................................ ................................................................ .................................................
Shishir Singh as a Managing Partner at AIG has helped several organizations to set up governance framework around the management systems of ISO 9001, 27001, Project Management & process re-engineering etc. He has consulted several organizations and departments on improving KPIs both in the service and manufacturing domains.
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AIG Offerings
Advisory Implementation Trainings
Lean Six Sigma Consulting ISMS Consulting ITSM Consulting QMS Consulting CMMI Consulting COPC Consulting
QA &Testing Process Improvements
ISMS Audit ITSM Audit QMS Audit Test Automation Test Metrics
Full Testing Life-cycle Framework Design and Development
Six Sigma Certification 7 + 4 QC Tools Lean Methodology ISMS Training ITSM Training QMS Training CMMI Training COPC Training Software Testing Training
Quality Management
Soft skill/Management Skills/ Business Skills Personality makeover and communication skills
Personality Development and Grooming sessions
Do you want to: Improve your business processes? Improve your profit margin? Reduce lead time? Reduce wastage and inefficiency? Improve productivity?
Program Overview The Six Sigma methodology is applied when the projects issue is highly complex and the analysis requirements are also complex. To implement this methodology most effectively, our training develops experts in your organization. These experts receive extensive training and complete comprehensive project work. Throughout the process, an experienced AIG consultant provides coaching and guidance. Program Objectives
Since a key role for Black Belts is to effectively lead project teams, our program prepares your candidates to do just that. The AIG Green & Black Belt Program gives your candidates the skills and knowledge they need for the exceptional leadership of business improvement projects. Upon completing each segment of training, participants immediately apply concepts and tools taught in training to their real-time improvement projects.
Define Opportunity Measure Performance Analyze Opportunity Improve Performance Control Performance
Green Belt are experts groomed in the Six Sigma methodology Black Belts are experts groomed in the Six Sigma methodology and advanced statistical tools.
They can come from all functions of your organization. Although candidates do not need to be statisticians, they need to be willing to use statistical tools to apply Six Sigma
Methodology Our approach to developing Six Sigma Green Belt & Black Belts combines classroom instruction with real-time project implementation and mentoring. As candidates complete each segment of training, they will immediately apply the concepts and tools learned to relevant projects in your organization with the assistance of a AIG consultant. The Green Belt program is a Seven - Day program for developing Six Sigma practitioners in the DMAIC framework.
Program Length: 7 days (42 hours - if required the Training program can be customized as per your requirement). Extensive Minitab training will be included in the sessions. The training would emphasize towards the projects and practical implementation of the concepts and setting up Process Improvement framework.
The Black Belt program is a Twenty- Day program for developing Six Sigma practitioners in the DMAIC framework.
Program Length: 15 days (90 hours - if required the Training program can be customized as per your requirement). Rigorous Minitab training will be provided in the sessions. The training would be oriented towards completion of at least one project, and setting up on PI theme buckets for the department and helping develop framework for the same. Hands on training on setting up of Metrics in the organization.
Organization Model
We use two-part framework to evaluate & Refine the operating model Organization Model Business Architecture
Governance Accountability Process Management Interaction model of processes
We use two-part framework to evaluate & refine the operating model. The business architecture defines how operations are configured and address structural issues and factor cost, processes and technology. The organizational model is often ignored in operations program but is critical to ensuring changes , describes how the business is actually run. It focuses on culture, governance, performance management and talent. In our work for a top Indian Bank, we found that the client had a relatively robust business architecture but had major issues in the organization model. The shared services unit was measured and rewarded on total cost basis. As a result it focused more on controlling volumes and less reduction on controllable unit cost. This imbalance led to friction between shared services unit and revenue generating business unit.
Process Definition Performance Criteria Technology Management Quality Monitoring Measurement & Analysis Corrective & Preventive Action Governance
Communication
Dashboards
Issue Identification Root Cause Analysis
Optimize Solutions
Measured Results
AIG Approach
Engagement Approach &
Discovery Phase
Kick-of f meeting
Understand the Business Need & Expectations Identif y Customer CTQs Visit & Interview Key
Guidelines f or engagement protocol Process Mapping LOB wise Select and conf irm ef f ective methodology
Detailed Project Plan
Measured Results
Identif y Best Practices Communicate Learning to Customer
Customers /Collect VOC LOB wise Identif y Critical Metrics Finalize Improvement priorities across each LOB Finalize AIG resource requirements (Consultants & Trainers Timelines ) Location wise
Finalize Data Collection Strategy Collect & Review Data Review Initial Findings with Stakeholders
Project Initiation
Communicate Learning
Approach
DATA
IDENTIFY CAUSES
STATISTICAL ANALYSIS
ACTION PLAN
Review the operating model as a whole to determine how to manage end-end processes and deliver customer value Segment the Organization into small cells to ensure that change occurs systematically and is manageable Keep the cells intact to continue finding ways of improving the process
Continuous Improvement
The Lean advantage approach has helped Banks around the world gain efficiency improvements with impressive gains in customer satisfaction and Loyalty
Business Organization
Sponsors Business Leadership
Project Teams
Process Owners
Review Performance Review progress on operational excellence Review solution implementation progress
Business Case: After stabilization of service delivery in this process with respect to efficiency and effectiveness, this project was initiated to explore an opportunity for generating additional sales revenue per month. Objective: The goal of this project was to improve the
conversion percentage by 10%. Conversion percentage in this process is the percentage of quotes that are converted into insurance policies in a month.
Solutions Implemented: Introduced a follow up concept in the process for hot/warm leads. A digital application (BDFU) was designed to track increased conversion of quotes to sales. Training was imparted on identifying hot/warm quotes. SAT application was developed & implemented. SAT helps in daily, weekly and monthly tracking and advanced analysis. An Incentive scheme was created for agents to ensure a constant drive of conversion percentage
Benefits: There was an increase in conversion percentage from 19% to 27%. Each agent sold 97 policies as against 67 policies per
month. 5767 policies were sold in the respective quarter Project delivered INR 10 Million benefit per month in
Business Case: The clients Loan processing department was spending $80 per loan. and was operating from 9 different locations. Objective: This project was undertaken in order to reduce the processing cost and to centralize the operations into one location.
Solutions Implemented: A standardized workflow mechanism was put in place The cost of operations was optimized by utilizing benefits
of a web-based application which was developed and
Benefits: 20 sub processes were standardized and classified into 5 sub tasks. The automated/web-based application led to increased efficiencies in the process. Process maps and operating procedures were developed for the new process. Cost saving over a period of 5 years $2 million
implemented.
average of 2314 complaints from end customers with respective Inbound Customer service process . The end user satisfaction was getting impacted due to this number of customer
complaints increased in the process.
Objective: This project was kicked of in order reduce the number of complaints received from 25% per month to 12% per month.
month.
Process sigma improved from 1.2 sigma to 3.4 sigma
calendar days taken to Approve a Home Loan from the date of filling the form to the closure date from 22 days to 7 days.
Solutions Implemented: The number of handoffs in the process were reduced. Refresher training was imparted to employees on the new
process
Benefits: The increase in productivity lead to approval of additional home loans As a result of efficiencies brought about in the process, home loans approved went up from 35% to 78%.
Automation was done with respect to capturing and reporting of Customer account data management
Thank You
Advance Innovation Group
www.advanceinnovationgroup.com