Row Labels Accountable Achievement oriented Analytical confident Customer Oriented Hardworking Initiative Planning Problem Solving Strategic

Technical Technical/Analytical Grand Total

Count of Competency 3 2 3 3 3 3 1 1 1 1 1 1 23

Sl No Behavioral Codes I begin my work checking my emails and making a list of activities that have to be completed 1 on that day I prioratise my pending work and the activities that are supposed to be done on the particular 2 day. There may be urgent work which would come in between from my manager or from other departments,which will need to be completed.If the planned activities cannot be completed 3 then its kept pending for next day 4 I told him I will find out revenue leakage from my area 5 We invested millions in acquiring this system 6 I knew my strengths 7 I had the ability to do work hard and i had great analytical and technical skills 8 I had to prove to every one and wanted to show that I am the best amoung my colleagues. This year i wanted to get very good rating and hence wanted to be the best through hard 9 work. Also roaming was my area and i was accountable for that.Hence i didnt want any one else to 10 pick problems in that area and wanted to avoid all possible revenue leakages. Roaming was my area and hence no one knew as much as i did in this area.I was the sole 11 person involved in investigations and reconciliations. 12 I kept working even on new year nights and weekends. They seeked my help to solve the issue.I recalculated the entire invoice for 1 year and sent it 13 to RTA I have a got strong sence of customer service.I put myself in customers shoes and hence try 14 to solve any customer related complaints Since RTA was a major customer I had to prove that our invoices were accurate and wanted 15 to hold DUs name 16 I knew inside out Bulk SMS service and knew exactly where the problem was. I single handedly worked for finding leakages.I used to sit for hour together at night for this.A 17 lot of logics had to be built into the new system.Lot of analysis had to be done 1. I hoped to get a very good rating for my appraisal after making the RA system 18 implementation a success Since I was system savy and had technical knowledge combined with analytical ability I became familiar with the system soon.I was able to find out leakages in roaming areas for prepaid customers which was worth 10 million dhirams per annum I was keen to find answers to problems and enjoyed solving problems So the passion for the job I was doing combined with secret desire to become the best made me great My skills fully complemented the work I was doing.I was more inclined to investigations and my job also the same

19 20 21 22

Time was a real challenge.Many reconciliations and activities were being done at the same 23 time.Long hours of work was a routine.I kept working even on new year nights and weekends

Competency Planning Strategic

Customer Oriented confident Accountable confident confident Initiative Hardworking

Accountable Technical Hardworking Customer Oriented Customer Oriented Accountable Analytical

Analytical Achievement oriented

Technical/Analytical Problem Solving Achievement oriented Analytical

Hardworking