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Problem Event Name: OS Version: Locale ID:

BlueScreen 6.1.7600. 1033

Additional information about the problem: BCCode: 124 BCP1: 00000000 BCP2: 860F3594 BCP3: 00000000 BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\030313-15038-01.dmp C:\Users\User\AppData\Local\Temp\WER-23446-0.sysdata.xml Read our privacy statement online: If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

I had this happen on a machine check in System Logs for around the time the machine crashed Does it have a Critical Error : Kernel Power error? If so read on.... The machine this happened on was a Quad Core 9400 8 Gb RAM . The machine had worked fine for many months but suddenly started doing this randomly when playing graphically intensive games. On the motherboard aside from the long 20 pin (?) connector power connector there is another one near the CPU. With the system I had bought there was one 2x2 connector near the CPU but next to it was another 2x2 connector unused with a black cap on it. A bit of research showed that the 2nd 2x2 power connector was to be used for Quad Core CPUs and when overclocking (which I wasn't) . I connected the 2nd power connector (Don't confuse them with the PCI-E power connectors!!) and the problem was fixed. Hope this helps


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Applies To: Windows Windows Vista Performance and Maintenance

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bodyla asked on October 7, 2009

crashing Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 1033 Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA80048FA038 BCP3: 00000000B6002000 BCP4: 0000000060000145 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\100609-15194-01.dmp C:\Users\spy\AppData\Local\Temp\WER-22292-0.sysdata.xml Read our privacy statement online: If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

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SpiritX MS MVP replied on October 7, 2009


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Hi, Its either BIOS, Drivers, or hardware. This is my generic how to for proper driver updates HOWEVER get the latest BIOS update from your system maker first and look for install instructions while there. If BIOS update does not work - remove ALL power from PC - remove and reseat memory, all cards, and both ends (when possible) of all cables - do not just snug. If a laptop then about all you can reseat is the memory. Lastly try updating the main drivers. This could be a hardware issue requiring a technician if these do not help solve the issue. This utility makes it easy to see which versions are loaded : DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more. For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack. Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have. Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation. Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed. Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model. Manually look at manufacturer's sites for drivers - and Device Maker's sites. How to Install a Device Driver in Vista Device Manager If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates, this leaves Windows Updates ON however it will not install drivers which will usually be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones manually if you wish. How To Disable Automatic Driver Installation In Windows Vista - Drivers Hope these help. Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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Log Name: Source: Date: Event ID:

System Microsoft-Windows-WHEA-Logger 3/3/2013 11:24:46 PM 18

Task Category: None Level: Keywords: User: Computer: Description: A fatal hardware error has occurred. LOCAL SERVICE User-PC Error

Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Internal Timer Error Processor ID: 0

The details view of this entry contains further information. Event Xml: <Event xmlns=""> <System> <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A39405CFED220}" /> <EventID>18</EventID> <Version>0</Version>

<Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2013-03-03T17:54:46.262038200Z" /> <EventRecordID>15051</EventRecordID> <Correlation ActivityID="{6B3C6131-208C-4F93-9EB9-E9C2E3B6C60A}" /> <Execution ProcessID="1396" ThreadID="1600" /> <Channel>System</Channel> <Computer>User-PC</Computer> <Security UserID="S-1-5-19" /> </System> <EventData> <Data Name="ErrorSource">3</Data> <Data Name="ApicId">0</Data> <Data Name="MCABank">0</Data> <Data Name="MciStat">0xa20000008c010400</Data> <Data Name="MciAddr">0x0</Data> <Data Name="MciMisc">0x0</Data> <Data Name="ErrorType">5</Data> <Data Name="TransactionType">256</Data> <Data Name="Participation">256</Data> <Data Name="RequestType">256</Data> <Data Name="MemorIO">256</Data> <Data Name="MemHierarchyLvl">256</Data>

<Data Name="Timeout">256</Data> <Data Name="OperationType">256</Data> <Data Name="Channel">256</Data> <Data Name="Length">928</Data> <Data Name="RawData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ata> </EventData> </Event>

Log Name: Source: Date: Event ID:

System Microsoft-Windows-Kernel-Power 3/3/2013 11:24:33 PM 41

Task Category: (63) Level: Keywords: User: Computer: Description: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly. Event Xml: <Event xmlns=""> <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E77220C37D6B4}" /> <EventID>41</EventID> <Version>2</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000002</Keywords> <TimeCreated SystemTime="2013-03-03T17:54:33.204815300Z" /> <EventRecordID>15001</EventRecordID> <Correlation /> Critical (2) SYSTEM User-PC

<Execution ProcessID="4" ThreadID="8" /> <Channel>System</Channel> <Computer>User-PC</Computer> <Security UserID="S-1-5-18" /> </System> <EventData> <Data Name="BugcheckCode">0</Data> <Data Name="BugcheckParameter1">0x0</Data> <Data Name="BugcheckParameter2">0x0</Data> <Data Name="BugcheckParameter3">0x0</Data> <Data Name="BugcheckParameter4">0x0</Data> <Data Name="SleepInProgress">false</Data> <Data Name="PowerButtonTimestamp">0</Data> </EventData> </Event>

Log Name: Source: Date: Event ID:

Microsoft-Windows-Diagnosis-Scheduled/Operational Microsoft-Windows-Diagnosis-Scheduled 3/3/2013 3:32:25 PM 100

Task Category: None Level: Critical

Keywords: User: Computer: Description:

WHC Notification Keyword User-PC\User User-PC

System maintenance detected issues requiring your attention. A notification was sent to the Action Center. Event Xml: <Event xmlns=""> <System> <Provider Name="Microsoft-Windows-Diagnosis-Scheduled" Guid="{40AB57C2-1C53-4DF99324-FF7CF898A02C}" /> <EventID>100</EventID> <Version>0</Version> <Level>1</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8000000400000000</Keywords> <TimeCreated SystemTime="2013-03-03T10:02:25.935515000Z" /> <EventRecordID>55</EventRecordID> <Correlation /> <Execution ProcessID="3772" ThreadID="2700" /> <Channel>Microsoft-Windows-Diagnosis-Scheduled/Operational</Channel> <Computer>User-PC</Computer> <Security UserID="S-1-5-21-1703428585-2854444516-1543474423-1000" /> </System> <EventData>

<Data Name="hc_stateid">0</Data> </EventData> </Event>