Job Framework:- Country Director

Purpose:

The Country Director (CD) is responsible for the successful and sustainable development of a Marie Stopes International country programme and its team members; this includes its strategy, business plan and key performance indicators. The ultimate goal of the Country Director is to implement and expand the country programme efficiently and effectively, thereby maximising our impact on the sexual and reproductive health of the population. Programme sizes may vary from those that are newly established, through to large and longstanding programmes.

Job Title:
Country Director

Location:
Various

Reporting to:
Regional Director

Probationary Period:
6 months

Marie Stopes International (MSI) is a marketing focused, results oriented social enterprise. We develop efficient, effective and sustainable sexual and reproductive health (SRH) programmes. In 2010, MSI provided services to 6.7 million women and men in 42 countries. The primary responsibility of this role is to further MSIs Goal: the prevention of unwanted births and its mission of ensuring individuals right to: children by choice not chance. It is a role requirement that the job holder must fully promote and live MSI Core Values:

mission driven

customer focused

results orientated

pioneering

sustainable

people centered

Key Responsibilities
External relations, Donor Management and resource development:

Measure

Build and maintain excellent relations with central and local government, relevant health professionals, businesses, NGOs and community groups to enable the country programme to strengthen its partnerships and meet organisational objectives Actively seek and secure increased financial resources for programme expansion and ongoing programme development through defined sources

Evidence of regular contacts and interactions with named contacts and groups

In-country donor funding secured.

Build and maintain excellent relations with donor agencies.

Evidence of regular contacts and interactions with donor representatives with further progress being made to secure additional funding All donor reports submitted on time and to a high standard. (100% accurate) Actively participates in relevant Ministry of Health forums and Development Partners meetings. Attend all relevant meetings and external relations opportunities to strengthen the reputation of the programme and the organisation

Ensure donor reports are on time and to a high standard.

Ensure programme is seen as a leader on Sexual and Reproductive health by central and local government, relevant health professionals, businesses, NGOs and community groups

Strategic and annual planning:

Lead the development of strategic and annual plans aimed at maximising the opportunities available to MSI as a sustainable, leading service delivery organisation; review and update strategy as required in the light of changing circumstances and evidence of programme impact. Maintain an overview of key developments in the sector and in the country relevant to the programme strategy Review an update strategy as required in the light of changing circumstances and evidence of programme impact.

Robust and stretching strategic and business plans developed by the team and implemented Targets achieved Current national and international developments/changes/opportunities factored into on-going plans.

Oversee the development of a comprehensive marketing plan in order to effectively promote all aspects of the programme to target groups and to establish strong corporate and brand identity.

Marketing plan in place with targets and KPIs Targets and KPIs met

Job Framework:- Country Director

Financial management

Ensure effective financial management and accounting systems, ensuring MSI Global Partnership, national and international standards are respected.

Unqualified external audit, internal audit (only low risk areas identified) and MSI financial scorecard (75% or over). All annual returns submitted to relevant bodies on time evidence of this is sent to London: donor and MSI audits. Evidence that management team understand organisational performance and take decisions accordingly. Accounts sent to London by given deadline and 100% accurate

Ensure programme adheres to all local statutory obligations.

Ensure that management team are provided with and understand key financial and statistical performance information in a timely manner to be used for decision making. Ensure that programme sends accurate and timely monthly financial and statistical reports to MSI.

Monitor cash flow and expenditure against budget and ensure corrective action is planned and taken where needed.

Cash flow managed on a monthly basis.

Quality Standards and Clinical Supervision

Continue to develop and strengthen systems and processes to support field operations (outreach), including provision of technical and management support, and central as well as local level marketing and promotion. Robust monitoring systems established and utilised across the programme.

Quantitative service results and efficiency indicators (KPIs).

Monitoring plan audits and scans.

Provide appropriate guidance and leadership to clinical teams in overcoming difficult/unforeseen situations.

Effective management of emergency and crisis situations. All clinical complications reported to MSIs medical development team in London. Client exit surveys, outreach audit, and clinical quality audit.

Ensure quality of care is maintained at all times with set quality standards and targets in all service delivery locations. Ensure timely and accurate collection and collation of statistics and information, and timely reporting to MSI and other government or nongovernment organisations as requested Ensure effective communication between support office and field based teams.

Timely submission of reports accuracy of data validated through internal audit. 100% accurate.

Awareness of key results and activities across organisation.

Programme Development
Provide support and leadership to the programme team in designing and establishing new interventions.

High quality proposals and budgets submitted that are in alignment with strategic priorities

Oversee the implementation of donor funded projects to ensure satisfactory delivery of project outputs.

High quality implementation - project tracking internal reports and donor reports and audits Evidence of regular communication with donor informing MSI and donor when there are delays in implementation Well planned evaluation documentation and field visits prepared in advance

Maintain regular high level contacts with important donor agencies to facilitate project implementation.

Taking lead role in managing formal review/evaluation missions.

Job Framework:- Country Director

Team leadership; a motivated, productive and appropriately managed team

Provide overall leadership and strategic direction through the empowerment of the senior management team

Organisational performance; Organisational Development Tool completed and continually improving scores received. Employee satisfaction survey demonstrates continually improving results. Programme targets met. Performance Plus appraisals completed at annually and individual development plans prepared. Underperformance dealt with effectively and efficiently

Foster MSI management culture and social business approach across the team. Directly manage the senior management team to include recruitment, induction, performance monitoring, motivation, support to personal development and dealing with disciplinary issues in line with MSI policies. Ensure that human resource systems and procedures are in line with best practice and local legislation, and are developed and implemented. Ensure that skill requirements are identified and that team members receive appropriate performance development opportunities. Ensure that effective and appropriate external technical assistance is called on where necessary to provide high quality inputs and outputs.

Human resource policies and procedures in place.

Organisational performance including audits and report. Personal development plans in place for key team members.

Programme and team member performance improves continuously.

Accountability to Marie Stopes International

Agree strategic and annual plans with MSI and liaise closely with MSI over resource development and negotiations with government and donors. Report to MSI in a timely fashion in accordance with Partnership requirements.

High quality business plan and strategic plan developed and agreed with stakeholders.

Reporting to MSI is timely, 100% accurate and of good quality.

Ensure that the MSI Partnership Manual guidelines are observed.

Results of scans/audits and Organisational Development Tool.

Actively participate in regional and international meetings of the MSI Global Partnership.

Level of participation (presentations, etc) at MSI meetings.

Job Framework:- Country Director

Skills and Experience Qualifications

Educated to degree level Relevant Post-graduate qualification e.g. MBA, MSc, MA (desirable)

Experience
Essential Experience Proven general management experience in operationally demanding and challenging environments. International work experience will have successfully worked in a senior management role in two or three different countries; preferably developing countries. Experience of developing and successfully executing a compelling organisational strategy. Proven track record of making things happens. Experience of successful change management, including identifying required change, leading the change programme and ensuring change is embedded and sustained. Experience of building lasting relationships with key external stakeholders. Experience of P&L responsibility The design and delivery of successful programmatic solutions Desirable Experience Successful management of a commercial entity, and proven commercial acumen. Successful management of government and donor stakeholders. Experience of business development including writing compelling tender proposals.

Skills
Leadership skills: able to build effective teams. Advanced interpersonal/communication skills both oral and written. Adaptable and agile business skills to manage effectively in changing environments. Change Management. Analytical and organisational skills. Strategic planning. Fundraising and negotiation skills. Ability to identify innovative programmatic ideas and ensure they are well implemented. Fluency in French and/or Spanish is essential for some Country Director positions.

Attitude / motivation
The personal qualities required by the successful Country Director will include: Energy and passion for purpose. Focus and drive and ability to stay on track. Resilience. Action orientated. Focus on detail while being able to see the big picture. Flexible and adaptable. Culturally aware. Courageous, willing to take risks Compelling and influential communicator.