Unit g756 Introducing Team Working in The Travel and Tourism Sector Scheme of Work and Lesson Plans Sample

Sample Schemes of Work and Lesson Plans
Travel and Tourism Diploma Level 1

OCR Level 1 Principal Learning in Travel and Tourism: H848 Unit G756: Introducing team working in the travel and tourism sector
This Support Material booklet is designed to accompany the OCR Principal Learning in Travel and Tourism specification for teaching from September 2010.
OCR 2010
Contents
Contents................................................................................................................................2 OCR Level 1 Principal Learning In Travel and Tourism: H848 Unit G756: Introducing team working in the travel and tourism sector.................................................................3 OCR Level 1 Principal Learning in Travel and Tourism H848: Unit G756: Introducing team working in the travel and tourism sector...............................................................13
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OCR Principal Learning in Travel and Tourism
Sample Diploma Scheme of Work OCR LEVEL 1 PRINCIPAL LEARNING IN TRAVEL AND TOURISM: H848 UNIT G756: INTRODUCING TEAM WORKING IN THE TRAVEL AND TOURISM SECTOR
SUGGESTE D TEACHING TIME 18 HOURS TOPIC KNOW ABOUT TEAM WORKING IN TRAVEL AND TOURISM LEARNING OUTCOME 1 UNDERSTAND IMPACTS OF LEGISLATION ON TEAM WORKING ACTIVITIES IN TRAVEL AND TOURISM LEARNING OUTCOME 2 SUGGESTED RESOURCES
http://www.igoldrush.com/country_names_a.htm for countries beginning with different letters Whiteboard
TOPIC OUTLINE Introduction Working as a team Time to allow: 1 hour
SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

Icebreaker: learners in small teams. Time limit of 2 minutes set by tutor. Tutor issues challenge to teams (eg write down as many UK towns or cities as you can/write down as many countries as you can beginning with the letter c etc). Check answers and find a winning team. Feedback from teams how did they work together to come up with the answers? Did anyone take charge? Were there any problems? Class discussion: What is a team? Tutor puts outcomes of discussion into a bubble diagram on board.
POINTS TO NOTE
= Innovative teaching idea OCR Principal Learning in Travel and Tourism
= ICT opportunity
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SUGGESTE D TEACHING TIME 18 HOURS TOPIC KNOW ABOUT TEAM WORKING IN TRAVEL AND TOURISM LEARNING OUTCOME 1 UNDERSTAND IMPACTS OF LEGISLATION ON TEAM WORKING ACTIVITIES IN TRAVEL AND TOURISM LEARNING OUTCOME 2 SUGGESTED RESOURCES POINTS TO NOTE
TOPIC OUTLINE

Brainstorm situations where people need to work as a team. Try to develop the ideas towards teams in the travel and tourism sector (eg cabin crew, hotel catering staff, museum guides etc) Remind learners of icebreaker activity in the last session did one of the team members assume the role of a leader? Class discussion about team roles. Worksheet for learners outlining different team responsibilities could include short case studies of different travel and tourism teams to cover different areas of responsibilities listed
AC 1.1 Identify roles and responsibilities in travel and tourism teams Time to allow 3 hours
= Innovative teaching idea
= ICT opportunity OCR Principal Learning in Travel and Tourism
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TOPIC OUTLINE

in unit exemplification. Imagine you are hunting for the ideal team. Make a list of questions and then interview people in the group Match your findings to form your team members with specific responsibilities. Who would be the Team Leader? Why him or her? Why this choice of team? Learners work in teams to create a simple wall display: Advice for a team that is about to start a project.
= ICT opportunity
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Bingo cards can be a simple grid comprising things learners have to find out about their classmates. For example: Has the same birth month as you Favourite season is winter Favourite food is something other than pizza Has a brother or sister at your school Favourite colour is the same as yours Has the same eye colour as you Has more than two pets Plays a musical instrument etc.
TOPIC OUTLINE AC 1.2 Describe how travel and tourism teams communicate Time to allow 2 hours

Icebreaker: Classmate bingo. Learners in teams are issued with pre-printed bingo cards (see column 3). They are given a time limit to try to complete their card by getting information from their classmates. Class discussion about the different ways in which teams communicate with each other to find out or pass on information. Tutor to note down class responses check that points in unit exemplification are covered and if not raise and discuss these. Activities Using the teams formed in previous
POINTS TO NOTE
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TOPIC OUTLINE

activities, hold a short meeting to discuss a travel and tourism attraction you would all like to visit and when. Send an email or text to each member of the team informing them of how they can travel to the attraction. Send a copy of a memo or letter confirming the booking for the attraction, on a specific day, to each member of the team. Carry out a short team presentation to the rest of the class about why you want to visit the attraction and what you want to see/do when you go.
= ICT opportunity
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Whiteboard
ICT
TOPIC OUTLINE AC 1.3 Describe benefits of working in travel and tourism teams Time to allow 3 hours

Team discussion: think about previous session where you selected an attraction to visit. What were the benefits of working in a team? Teams to feed back to rest of class. Tutor to note down feedback on the board. Visiting speaker to talk to the class about benefits of working in a travel and tourism team. Learners to think of examples of teams (dont have to be travel and tourism related could be sport, etc) and what the benefits are for those team members of being in a team.
POINTS TO NOTE
Learners will need to know that one of the benefits of team work is using the abilities of the team members. Learners to pre-prepare questions for visiting speaker.
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TOPIC OUTLINE

Create part 1 of a leaflet (part 2 will focus on how to deal with conflict) for someone new to a travel and tourism team on what the benefits of working in a team are. Class to watch DVD on teamwork (see column 3). Following the DVD, group work to identify why conflict occurs and how to deal with it. Tutor distributes case studies on team conflict and how it is resolved. In groups of 3, learners develop a role play which shows how a conflict can be
AC 1.4 Describe reasons for conflict in travel and tourism teams Time to allow 3 hours
DVD Teamwork: Key Stage Comedy Travel and Tourism
Ideas in terms of conflict, poor performance, lack of team spirit, etc. could come in here.
= ICT opportunity
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TOPIC OUTLINE

managed/resolved. Create part 2 of the leaflet for someone new to a travel and tourism team about why conflict happens in a team and how it can be resolved. Carry out a health and safety check of a room/hall etc in the Centre. Imagine there is going to be a trade conference in the hall. What needs to be considered? How will they keep a list of the details of the delegates? Tutor to distribute an information sheet outlining current legislation (see unit exemplification). Class discussion on
AC 2.1 Identify legislation surrounding team working activities in travel and tourism Time to allow 3 hours
Current legislation information sheet
This should get learners to think about the health and safety procedures, data protection, disability discrimination, trade description
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TOPIC OUTLINE

different types of legislation that impacts on team working activities in travel and tourism.
AC 2.2 Analyse impacts of legislation on employees and their activities in travel and tourism Time to allow 3 hours
Learners to watch Business Law section of DVD. In groups, work together to draft a team guide covering the impacts of legislation on employees (see unit exemplification). Try to talk to someone in the travel and tourism business about those aspects of legislation they have had to consider when carrying out their responsibilities
Parts of DVD (Business Law) Key stage comedy ICT Could be a homework task or a guest speaker coming to the centre, or a member of staff from a team within the centre.
Learners need to recognise that this is a method of oral communication, electronic communication and written communication.
= ICT opportunity
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TOPIC OUTLINE

and what impacts these have had on the way they work. Add any extra information you find out from this discussion to your guide.
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Sample Diploma Lesson Plan OCR Level 1 Principal Learning in Travel and Tourism H848: Unit G756: Introducing team working in the travel and tourism sector
Assessment Criterion 3.2: Collaborate with others to deliver travel and tourism products or services working towards common goals
OCR recognises that the teaching of this qualification above will vary greatly from school to school and from teacher to teacher. With that in mind this lesson plan is offered as a possible approach but will be subject to modifications by the individual teacher. Lesson length is assumed to be one hour.
Learning Objectives for the Lesson

Objective 1 Objective 2 Objective 3 Understand how teams are formed and how they benefit from working together Be able to demonstrate team working skills to support others Know how to deal with conflict
Recap of Previous Experience and Prior Knowledge

Discussed the situations where people need to work in a team. This can have been relate to any type of team such as sport but then developed into teams in the travel and tourism sector.
Content
Time Introduction 5 minutes Development 40 minutes Content Quick brainstorm activity to clarify when people work in teams in the travel and tourism sector. Learners in teams of four (not friendship groups) Distribute Lego, newspaper or drinking straws, sellotape and scissors to each team. Teams must design/construct a building (this could be travel and tourism related such as a hotel, museum, etc.) from the materials provided by the tutor. Put the team under pressure by limiting the time they can plan (eg five minutes) and build (eg ten minutes). Tutor to call out how much time teams have left at suitable intervals. Team feedback Was the task completed? If not why not? How well did the team work together? What problems occurred? Was everyone happy with the results? Elect a leader who reports to the group the team difficulties and how
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Sample Diploma Lesson Plan

they could be overcome. As a class, draft some Do and Donts guidelines to follow to ensure the outcome is more efficient and conflict is minimised. Carry out a similar activity again but this time the tutor selects the members for each team and teams must follow the guidelines that have been drawn up. There must be a team leader. Self-Assessment Were you able to keep to the guidelines? Did you communicate with the team? Did you share your ideas and help others?
Application/plenary Discuss the difference in outcome between the first activity and the second one. 15 minutes Why was one better than the other? What were the benefits? Extension task Using the guidelines drafted as a class, provide a wall display for Do and Donts to follow when working as a team.
Resources
Websites Team building guide and resources: http://www.teamtechnology.co.uk/ CIPD team working: http://www.cipd.co.uk/subjects/maneco/general/teamwork.htm
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Unit g756 Introducing Team Working in The Travel and Tourism Sector Scheme of Work and Lesson Plans Sample

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Unit g756 Introducing Team Working in The Travel and Tourism Sector Scheme of Work and Lesson Plans Sample

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Sample Schemes of Work and Lesson Plans

Travel and Tourism Diploma Level 1

OCR Principal Learning in Travel and Tourism

TOPIC OUTLINE Introduction Working as a team Time to allow: 1 hour

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea

= ICT opportunity OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea

= ICT opportunity OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea

= ICT opportunity OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

DVD Teamwork: Key Stage Comedy Travel and Tourism

= Innovative teaching idea OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

Current legislation information sheet

= Innovative teaching idea

= ICT opportunity OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea OCR Principal Learning in Travel and Tourism

SUGGESTED TEACHING AND HOMEWORK ACTIVITIES

= Innovative teaching idea

= ICT opportunity OCR Principal Learning in Travel and Tourism

Learning Objectives for the Lesson

Recap of Previous Experience and Prior Knowledge

OCR Principal Learning in Travel and Tourism

Sample Diploma Lesson Plan

OCR Principal Learning in Travel and Tourism

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