Organization Culture Profile Report

By

Nirjhar Garg [MBA: 592-SEC01] [Prof. Michael Nugent]

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QUOTES

"It took Microsoft and Oracle 11 years to reach the size Netscape reached in 3 years, both in terms of revenues and the number of employees. Which is just cosmically fast growth?" - Marc Andreessen, Co-founder, Netscape.

"Netscape's relaxed work environment drives up productivity and creativity. Because there aren't layers of management and policies to work through, Netscape can turn out products in a month." - Patrick O'Hare, Manager (Internal Human Resources Web Site), Netscape.

CONTENTS
QUOTES INTRODUCTION BACKGROUND WORK CULTURE THE SETBACK NOTES REFERENCES 2 3 4 5 8 10 12

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INTRODUCTION
On November 24, 1998, America Online1 (AOL) announced the acquisition of Netscape Communications (Netscape), a leading Internet browser company, for $10 billion in an all-stock transaction. With this acquisition, AOL got control over Netscape's three different businesses Netcenter portal, Netscape browser software and a B2B ecommerce software development division. According to the terms of the deal, Netscape's shareholders received a 0.45 share of AOL's common stock for each share they owned. The stock markets reacted positively and AOL's share value rose by 5% just after the announcement. Once shareholders and regulatory authorities approved the deal, Netscape's CEO James Barksdale2 was supposed to join AOL's board. Many analysts felt that this acquisition would help AOL get an edge over Microsoft, the software market leader, in the Web browser market. Steve Case, Chairman and CEO of AOL, remarked, "By acquiring Netscape, we will be able to both broaden and deepen our relationships with business partners who need additional level of infrastructure support, and provide more value and convenience for the Internet consumers." However, a certain section of analysts doubted whether AOL's management would accept Netscape's casual and independent culture. Moreover, they were worried that this deal may lead to a reduction in Netscape's workforce, the key strength of the company. A former Netscape employee commented, "People at Netscape were nervous about the implications of AOL buying us." Allaying these fears, in an address to Netscape employees, Case said, "Maybe you joined the company because it was a cool company. We are not changing any of that. We want to run this as an independent culture." In spite of assurances by AOL CEO, it was reported that people at Netscape were asked to change the way they worked. In July 1999, Netscape employees were asked to leave if they did not like the new management. By late 1999, most of the key employees, who had been associated with Netscape for many years, had left. Barksdale left to set up his own venture capital firm, taking along with him former CFO Peter Currie. Marc Andreessen stayed with AOL as Chief Technology Officer till September 1999, when he left to start his own company Loud Cloud. Mike Homer, who ran the Netcenter portal, left the company while he was on a sabbatical.

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BACKGROUND
Netscape was co-founded by Jim Clark and Andreessen. Clark was a Stanford University professor turned entrepreneur3. Andreessen was an undergraduate from the University of Illinois, working with the National Center for Supercomputing Applications4. In 1993, with a fellow student, Andreessen developed the code for a graphical Web browser and named it Mosaic. In April 1994, Clark and Andreessen founded a company, which was named as Electric Media. The name was changed to Mosaic Communications in May 1994. In November 1994, Mosaic Communications was renamed Netscape Communications. In December 1994, Netscape introduced Navigator, its first commercial version of its browser5. By March 1995, six million copies of Navigator were in use around the world. This was without any advertising, and with no sales through retail outlets. Netscape allowed users to download the software from the Internet. By mid-1995, Navigator accounted for more than 75% of the browser market while Mosaic share was reduced to just 5%. In the same month, Netscape launched Navigator 1.0. During February-March 1995, Netscape launched Navigator 1.1. This new version could be run on Windows NT6 and Macintosh Power PC7. Within three months, the beta version8 of Navigator 1.2 for Windows 95 was launched. At the same time, Netscape announced its plans to launch the commercial version of Navigator 1.2 in the next August 1995. By launching new versions of browsers quickly, Netscape set new productivity standards in the web browser market. Numerous Netscape servers were also launched within a short period of time. Netscape Communications Server, News Server, and Commerce Server were launched within a year. In total, within the first 15 months of its inception, Netscape rolled out 11 new products. Within a year of its inception, Netscape made an Initial Public Offering (IPO), which was well received by the investing public. In 1997, Netscape broadened its product portfolio by developing Internet content services. In June 1997, Netscape launched its Communicator9 and in August rolled out

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Netcaster10. In August 1997, Netscape also announced its plans to strengthen its presence in the browser market by forming 100 industry partnerships. In September 1997, Netscape transformed its corporate website into Netcenter website a site featuring news and chat group services. During 1998, Netscape faced increasing competition from Microsoft in the browser market. Netscape therefore entered new businesses like enterprise and e-commerce software development. By the fourth quarter of 1998, the enterprise and e-commerce software business accounted for 75% of Netscape's earnings. In November 1998, Netscape was acquired by AOL, the world's largest online services provider. Analysts remarked that Netscape's ability to respond quickly to market requirements was one of the main reasons for its success. The ability to introduce new versions of products in a very short span of time had made the company stand apart from thousands of startup dotcom companies that were set up during that period. Analysts said that Netscape's culture, which promoted innovation and experimentation, enabled it to adapt quickly to changing market conditions. They also said that the company's enduring principle 'Netscape Time' had enabled it to make so many product innovations very quickly.

WORK CULTURE
Netscape promoted a casual, flexible and independent culture. Employees were not bound by rigid schedules and policies and were free to come and go as they pleased. They were even allowed to work from home. The company promoted an environment of equality everyone was encouraged to contribute his opinions. This was also evident in the company's cubicle policy. Everyone including CEO Barksdale worked in a cubicle. Independence and hands-off management11 were important aspects of Netscape's culture. There was no dress code at Netscape, so employees, were free to wear whatever they wanted.

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Barksdale laid down only one condition, "You must come to work dressed." The company promoted experimentation and did not require employees to seek anyone's approval for trying out new ideas. For example, Patrick O'Hare12, who managed Netscape's internal human resources website, was allowed to make changes to any page on the site, without anyone's approval. Netscape's management reposed a high degree of trust in its employees, which translated into empowerment and lack of bureaucracy. Beal13, a senior employee said, "Most organizations lose employees because they don't give them enough opportunities to try new things, take risks and make mistakes. People stay here because they have space to operate." Realizing that some experiments do fail, Netscape did not punish employees for ideas that did not work out. However, to maintain discipline at work, employees were made accountable for their decisions. They were also expected to give sound justifications for their actions. Job rotation was another important feature of Netscape's culture. By doing so, the company helped its employees learn about new roles and new projects in the company. For example, Tim Kaiser, a software engineer, worked on four different projects in his first year of employment. The company believed in letting its staff take up new jobs whether it was a new project in the same department or a new project in another department. Moreover, related experience was not a requirement for job rotation. Netscape played a proactive role in identifying new positions for its employees inside the company. Employees were offered a wide range of training options and an annual tuition reimbursement of US $6,000. This opportunity to expand their skills on the job was valued by all employees. The company also helped employees learn about the functioning of other departments. There were quarterly 'all-hands' meetings in which senior managers of different departments gave presentations on their strategies. These efforts created a sense of community among employees. An employee remarked, "They really try to keep us informed so we feel like we are involved with the whole company." Netscape offered a wide range of on-campus services to its employees. Apart from the standard package of health and vision benefits, Netscape also offered a 'Total Health and Productivity' plan.

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The on-campus services program was introduced through an agreement with a San Francisco based service provider, LesConcierges14. Under the program, employees were able to get some of their routine work done like dry cleaning, paying bills, getting the oil changed in their automobiles, etc. They could also consult a dentist or even have a massage. The program also helped employees to plan for holidays as well as order gifts. Sick children of employees were also looked after at a child-care facility near the campus for US $10 a day. Since employees worked for long hours, Netscape gave them paid vacations. Employees were given a six week paid sabbatical15 after the completion of four years of full-time employment. Incentives were given to employees at all levels, not just senior employees. Employees earned bonuses on the basis of individual or group performance. Senior executives were entitled to bonuses in the range of 1-30% of their annual salaries. There was also an annual company-wide bonus plan based on revenues per employee and customer satisfaction figures. Employees also qualified for bonuses based on their manager's discretion, for specific projects/assignments. Netscape developed innovative methods of reducing employee stress and preventing them from shifting to rival companies. The company was one of the pioneers in introducing the 'canines-in-the-cubicle' policy, which allowed employees to bring their dogs to work. The company believed that this policy increased productivity by reducing stress. The company also felt that pets were good icebreakers for shy workers, and that they forced employees to take breaks from their work. Another element of Netscape's success was its quick recruitment process. The company's employees strength had increased from 2 to 330 in just 15 months between April 1994 and July 1995. The company attracted promising student's fresh out of college by offering them a lot of incentives including beach parties, free clothes, signing-on bonuses and free computers. Once they joined, to keep up morale, employees were offered stock options, which translated into huge profits when the company performed well. Netscape launched an aggressive recruitment campaign: it went to some of the most popular campuses like UC Berkley, MIT, Stanford, Cornell, Michigan, and Carnegie Mellon in the US.

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Netscape's efforts to build a flexible and supportive culture seemed to have motivated employees and made them highly productive. According to an analyst16, employee retention is the key to success in the IT industry. Compared to the industry attrition rate of 30%, Netscape's attrition rate was 20%. Netscape's management believed that more than the pay check, employees were interested in meaningful work, independence, flexibility, and a desire to learn on the job. Tim Garmager, principal of the Human Resources Strategies Group at Deloitte & Touche LLP in Chicago, confirmed this belief: "There is less emphasis on pay today than ever. In today's job market, employers need to look closely not only at the benefits they offer but at the culture they engender."

THE SETBACK
After the acquisition, AOL planned to integrate Netscape's web-browser products and Netcenter portal site with its Interactive Services Group17. The company created a Netscape Enterprise Group in alliance with Sun Microsystems18 to develop software products ranging from basic web servers and messaging products to e-commerce applications. However, overlapping technologies and organizational red tape slowed down the process of integration. Within a year of the acquisition, Netscape browser's market share fell from 73% to 36%. Andreessen, who had joined AOL as chief technology officer, resigned only after six months on the job. His departure triggered a mass exodus of software engineering talent from Netscape. Soon after, engineers from Netscape joined Silicon Valley start-ups like Accept.com, Tellme Networks, Apogee Venture Group and ITIXS. Former Netscape vice president of technology Mike McCue and product manager Angus Davis founded Tellme Networks. They brought with them John Giannandrea. As chief technologist and principal engineer of the browser group, John Giannandrea was involved with every Navigator release from the first beta of 1.0 in 1994 to the launch of 4.5 versions in Oct. In 1998, Ramanathan Guha, one of Netscape's most senior engineers, left a $4 million salary at AOL to join Epinions.com. He was soon joined by Lou Montulli and Aleksander

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Totic, two of Netscape's six founding engineers. Other Netscape employees helped start Responsys. Some employees joined Accept.com and others AuctionWatch. Spark PR was staffed almost entirely by former Netscape PR employees. Market watchers were surprised and worried about this exodus of Netscape employees. Some of them felt that the mass exodus might have been caused by monetary considerations. Most of the employees at Netscape had stock options. Once the acquisition was announced, the value of those options rose significantly. David Yoffie, a Harvard Business School professor said, "When AOL's stock went up, the stock of most of the creative people was worth a ... fortune." Most of them encashed their options and left the company. But some analysts believed that there were other serious reasons for the exodus. Netscape employees always perceived themselves as an aggressive team of revolutionaries who could change the world. Before resigning from AOL, Jamie Zawinski, the 20th person hired at Nescape, said, "When we started this company, we were out to change the world.We were the ones who actually did it. When you see URLs on grocery bags, on billboards, on the sides of trucks, at the end of movie credits just after the studio logos that was us, we did that. We put the Internet in the hands of normal people. We kick-started a new communications medium. We changed the world." Another ex-employee said, "We really believed in the vision and had a great feeling about our company." But the merger with AOL reduced them to a small part of a big company, with slowmoving culture. Some employees felt that AOL was more interested in the Netscape's brand name. An ex-Netscape executive said, "AOL always turned its nose up at technology what Netscape was trying to do. The opportunity AOL had was to make Netscape the technology arm of AOL. As rich of a resource as Netscape was for technology, equally notable is at AOL the lack of that resource. AOL had a hard time understanding how to best tap into it." They felt that AOL had just paid lip service to Netscape's technology by naming Andreessen its Chief Technology Officer. According to Rob Enderle, vice president of Giga Information19, "All Andreessen got was a corner. All they wanted was Web presence They got the [Netscape] name; they just had to figure out how to get rid of the people."

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AOL's corporate philosophy was also completely different from Netscape philosophy. Yoffie explained, "...The heart and soul of the Netscape engineers' culture was that of to change the world through technology, not to change the world through media." That difference made many employees feel that they were working in the wrong place. So most of the engineers left and Netscape was transformed from a technology to a media company. Zawinski said, "AOL is about centralization and control of content. Everything that is good about the Internet, everything that differentiates it from television, is about empowerment of the individual. I don't want to be a part of an effort that could result in the elimination of all that." Would Netscape have survived on its own had AOL not bought it in 1998, when the company was reeling under huge losses? The ex-employees of Netscape did not care to answer that question. They only knew that their old company and its culture had gone forever. An analyst remarked20, "Unfortunately, AOL is a good technology company that doesn't know what to do with good technology. It's sad what they did to Netscape."

NOTES
[1] Based in Dulles, Va., USA, AOL is the world's largest online services provider and a leader in interactive services, Web brands, Internet technologies, and e-commerce services. [2] James Barksdale had worked with FedEx as the COO and AT&T Wireless Services as the CEO. [3] Clark's first venture was Silicon Graphics, which produced super-fast visual workstations. He had invested US $4 million while another US $4 million came from Kleiner Perkins Caufield & Byers, a venture capital company. [4] The National Center for Supercomputing Applications is one of the five original centers of the National Science Foundation's Supercomputer Centers Program and a unit of the University of Illinois at Urbana-Champaign. It was founded in January 1986. NCSA is involved in high-performance computing and networking and in developing innovative software applications. NCSA broadened the user base of remote supercomputing and the Internet with NCSA Telnet in 1987. In 1992, the center introduced NCSA Mosaic, the first readily-available graphical Web browser. [5] A web browser is a software application for locating and displaying Web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which mean that they can display graphics as well as text. In addition, most modern browsers can present multimedia information, including sound and video. [6] A version of the windows operating system. Windows NT (New Technology) is a 32-bit operating system that supports preemptive multi-tasking. There are two versions of Windows NT: Windows NT

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Server, designed to act as a server in networks, and Windows NT Workstation for standalone or client workstations. [7] A popular computer model made by Apple Computer with the PowerPC microprocessor. [8] A beta version of the software is the last stage of testing the software, and normally involves sending the product to beta test sites outside the company for real-world exposure. [9] The Communicator was a complete set of tools for browsing dynamic web content and powerful email. [10] Netscape Netcaster dynamically delivers intranet and Internet information to user desktops. Netcaster allows Netscape Communicator users to subscribe to content 'channel' - a content source much like a broadcast TV or radio channel - and receive content that they can view offline. Netcaster also enabled users to receive constant information updates in the background while they were working on other tasks. [11] Hands-off management refers to the delegation of time-consuming duties by senior management to employees, and also allowing them to make some major decisions. [12] Patrick O'Hare joined Netscape in June 1997 to manage the internal human resources website. He developed the site from scratch in just two months. The site was Netscape's biggest internal site with more than 20,000 user sessions a month, offering full-fledged benefits including education and career management. [13] An IT veteran who had worked for several high-tech companies like Apple Computer and NEC Corp. [14] LesConcierges, founded in 1987, offered a comprehensive range of business and personal services to corporations as a work/life benefit for employees. [15] A leave sanctioned for advanced study and research. [16] Jeffrey Pfeffer, a professor of organizational behavior at Stanford University's graduate school of business in Palo Alto, California, and author of The Human Equation: Building Profits by Putting People First (Harvard Business School Press, 1998). [17] A provider of online Internet portal services and developer of Internet browser software. [18] Sun Microsystems, Inc. is a leading provider of industrial-strength hardware, software, and services that power the Internet. [19] Giga Information is a provider of information, analysis and advice for developments and trends in computing and telecommunications. [20] David Cassel, Editor, AOL watch, an online newsletter.

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REFERENCES
"AOL meeting to address Netscape integration". Cnet News. March 23, 1999. Retrieved July 1, 2012. Swartz, Jon. "Company takes browser war to Netscape's lawn." San Francisco Chronicle. Thursday October 2, 1997. Retrieved on December 29, 2009. "America Online Inc. Completes Acquisition of Netscape Communications Corp.". Business Wire. March 17, 1999. Retrieved July 1, 2012. "The Netscape Archive". Retrieved May 24, 2008. "FORM 10-K". Sec.gov. Retrieved 2012-10-29. "Remembering Netscape: The Birth Of The Web". Fortune. July 25, 2005. Retrieved July 1, 2012. Clark, Jim; Owen Edwards (1999). Netscape Time: The Making of the Billion-Dollar Start-Up That Took on Microsoft. St. Martin's Press. p. 167. ISBN 978-0312199340.