Ashutosh Kumar Upadhyay

E-Mail: ashutoshsap4@gmail.com, Contact No. 9891175440, 9716615448

Position as SAP CRM Consultant PGDM in Marketing and Finance Seeking assignments as SAP Functional Consultant (CRM) with leading organization where I can leverage my skills and deliver business applications to allow enterprises to enhance their business operations and provide more value to customers and achieving its organizational goals. PROFESSIONAL SYNOPSIS Successfully carried out 2 end to end implementation and 1 support. 3.3 years of relevant SAP CRM experience Implementation and support experience in SAP CRM Functional , in Base Customization, Master Data functionalities, Marketing Planning and Campaign Management PGDM in Marketing (major) Finance (minor) from BLS Institute of Management. Having the desire to take up the responsibilities and challenges, and have the ability to work in a team oriented environment as well. Having excellent analytical, quick learning and problem solving skills. An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of management.

ORGANIZATIONAL EXPOSURE ERP Techconsultants, New Delhi, India SAP CRM Functional Consultant (May 2010 Till date) SR International Inc. SAP CRM Junior Consultant (May 2007- June 2008) PROFICIENCY FORTE Functional Area SAP CRM 7.0 Base Customization: Business Partners, Business Partner Relationship, BP roles, Number ranges and Field Groupings, Screen Configuration and Screen Layout through VCT, Organizational Model, Organizational Data Determination, Maintaining the Categories and Hierarchies for Products, Creating Product attributes and Set types, Maintaining territories level and assigning employees to territories, Partner processing, Activity management , Pricing overview, Actions determination, Date profile, Status Management, Text Determination, Transaction types, Item Categories, Copying control.

Sales: Opportunity management, Quotation management, Sales Transactions, Copying controls, Control attributes of transaction types and Item Categories, Activity management, Sales cycle and Sales methodology. Marketing: Lead management, Marketing and Campaign Management, Segmentation of Business Partners, Creating Profile Sets and attributes, Data Sources, Target Groups, Personalized mail Forms, External list management, Creation of Marketing plan, Business Partner segmentation, Campaign execution, Marketing Calendar, Creating surveys by survey suite.

Data Transfer and Reports: Having the knowledge of LSMW and SAP Query PROJECTS Client: Kohler Co. Project: Implementation and Support Role : SAP CRM Functional Consultant Roles and Responsibilities: Worked on process related to Follow-up and stand-alone Opportunity & Quotation Management, Created Date Profile, Status Management, & Partner Determination. Configuring the scenarios around the Sales Processes such as Organization determination, Partner Processing etc. Worked on functional areas of configuration in Master Data: Business Partner, BP Marketing attributes, BP Roles, Relationship Categories, Field Groupings, Screen configuration through VCT, Market segmentation. Configuration of Transactions, Lead, Opportunity, Quotation and Sales Order Maintaining Copy Controls between the Sales Documents. Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire. Configured Campaign Management. Configured the personalized mail forms. Customized Lead Management, Customization of Lead origins, priorities, Lead groups. Configured Marketing Segmentation and Mail form. Configured Client specific Questionnaire. Configured Action and Organization data determination. Provided User training for end users and key users as well in the Roll out phase. Interacted with end users to provide the post implementation support. Analyzed the assigned tickets and provided the resolution to the users Client: Curbell Plastics Inc. Project: Implementation and support Role: SAP CRM Functional Consultant Roles and Responsibilities:

Configured Segmentation of business partners, define a data sources and attribute list. Configured the personalized mail forms. Customized Lead Management, Customization
of Lead origins, priorities, Lead groups. Closely worked with marketing plan & Campaign management, provided support on the campaign types, objectives, and tactics.

 Defined the questionnaire for Lead and Assigning Qualification levels to Questionnaire. Designing the Organization model and Configuring the scenarios around the Sales Processes such as partner determination, Org determination etc. Maintaining BP relationships
Configuration of transaction types, lead, opportunity, Quotation and Sales Order Field Groupings, Screen Configuration. Maintaining Copy Controls between the Sales Documents.

Provided User training for end users as well as key users in roll out phase
Client: Philip Morris Project: Support Role: Junior CRM consultant Roles and Responsibilities: Re-configured Segmentation of business partners, define a data sources and attribute list. Re-configured the target groups with business partner segmentation. Re-configured the personalized mail forms. Re-customized Lead Management, recustomization of Lead origins, priorities. Lead groups. Re-Define the questionnaire for Lead and Assigning Qualification levels to Questionnaire.

Provided User training for end users as well as key users in roll out phase.
PROFESSIONAL QUALIFICATION

PGDM from BLS Institute of management in Marketing (major) Finance (minor).

EDUCATIONAL QUALIFICATION

Bachelor of Commerce from Shri JNPG College, Lucknow University in 2007. Intermediate in Commerce from CBSE Board in 2004. Matriculation from CBSE Board in 2002.

TECHNICAL PROFICIENCY

Enterprise software : SAP CRM 5.0, 6.0 and 7.0 Diploma in computer applications (DCA) Operating systems: Window- 2000, XP,2003,Vista, 2007 Office tools: Microsoft Office Package (Ms-Excel, Ms-Outlook, Ms-Power Point, MsWord)

EXTRA CURRICULAR ACTIVITIES

Have represented my school in Inter school cricket competition

Have represented my school in drawing competition.