Document Processes Optimization

Grzegorz Najda CEE Large Accounts Sales Manager Belgrade 25th Jan 2012
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Lexmark partners with Leading Organisations

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Industry Output Issues

Business Issues
Cost management Device Consolidation Security

Finance

Manufacturing

Retail

Cost Visibility, Control & Reduction

Reduce number of devices, improved user capabilities

Ensure client confidentiality

Avoid mistakes

Provide mobility and secure access Enable more time with customers

Process Optimisation Sustainability Colour

Compliancy and speed of processing & access to documents

Avoid mistakes, reduce admin cost

Output strategy must be coherent and contribute to Sustainability objectives Colour contributes to documents value, documents are tangible financial product evidence. How to control colour usage & cost? Provides reporting clarify, communicates strongly internally and externally. How to control colour usage & cost? Colour communicates offer to customer. How to control colour usage & cost?

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What is the Path to Savings?

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VIESSMANN | MANUFACTURING
Challenges
Reduce cost in stores while keeping the quality of service Gather all print services within one contract Device consolidation

At a Glance
Major heating and cooling product manufacturing company Locations: 110+ Employees: 7,500 Revenue: 1,2 Billion 2005 Lexmark Installed Base: +1.000 units

Services / Solutions Implemented

Asset Lifecycle Management & Reporting Proactive Consumables Management Secure Release Here with Badge Reader

Results
Over 20% reduction of total output costs Standardized printing platform Strong reduction of paper waste

The printer doesnt exist for us anymore. Lexmark has put together a functional entity for us consisting of a scanner, a monochrome printer, a colour printer and a card reader. Albert Mohnen Client Services

Why Lexmark?
Ability to co-ordinate global rollout in 9 EMEA countries Best in class solution for Security & Tracking Solutions & Services delivered direct by Lexmark

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Optimized Deployment

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Gaining control and visibility

Recycling bins loaded with unread documents Confidential documents in public Unclaimed documents Unauthorized users printing/copying Non-work related printing Underutilized desktop printers consuming energy Mobile employees struggling to print Limited visibility to output activity

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Lexmark Print Release Solution

An Output Management Solution for:

Print reduction Confidentiality Mobility Activity tracking/reporting Device consolidation Redundancy
Print anywhere availability

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Print Release example architecture

Print Jobs

Print Jobs Held on the Server

Users Print Jobs

User Authenticates
Users Print Jobs

BADGE

PIN, LDAP

Device is:
- Busy or Down
Print Jobs

- User wants to collect the document on another device

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FRENCH RETAIL | RETAIL

Challenges
Process after sales requests efficiently Lack of space at service desk Non IT trained staff At a Glance Major retail company Locations: +120 Employees: +50,000 Revenue: 14,9 Billions Lexmark Installed Base: +2300 units

Products / Solutions implemented

A4 small footprint required at service desk Intuitive workflow solution non IT trained staff Managed services

Results
Improved customer satisfaction Improved staff productivity

Why Lexmark?
Understood the business units objective Lexmarks creativity to identify and build a solution Experience to provide managed service in distributed environment

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Retail Industry Showcase Goods Return Process

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Retail Industry Showcase HR Process

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German Private & Retail Bank | FINANCE

Challenges

At a Glance One of the largest German private bank, independent member of a major Italian financial group Locations: 631 Branches

Integrate Scan Process into new Loan Application Optimize existing MFP devices Solution Compatible with different operating systems

Products / Solutions implemented

Document Capture Solution Capture at any steps of the Business Process Using Lexmark Imaging Toolkit ( LIT)

Employees: 23 000 Net Profit : 2050 Mio in 2007 Lexmark Installed Base: + 10.000 Devices

Results

Faster process of loan application Minimize error rate Reduction of administrative time and increase of staff productivity

Why Lexmark?
Deep knowledge of customer requirements Flexibility of adoption to different system requirements Fastest time to realize solution

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Significant Interest in Distributed Capture Desire to eliminate manual routing and handling of documents
Cost of transporting documents Lengthy cycle times

Business Optimization

Traditional methods of moving paper deemed less secure

Fax, courier, mail

Paper drives cost and inefficiencies branch and operation centers

Manual filing and retrieval Lost and misfiled documents Redundant copies Manual audit tracking
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Leveraging Technology to Check Scanned Documents

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Tools of Success

Proven

Most Awarded

Resources

Complete

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Lexmarks Approach

3 2 1
10%-20% 20%-30% 30%+
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Implement efficient practices Improve your daily device management Optimize your device architecture

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Savings and productivity

Fleet Optimization

Proactive Management

Business Optimization

Streamline your workflow processes

Business Applications where Lexmark has developed solutions Finance

Branch Operations New account forms Signatures cards Disclosures Credit/loan applications Customer supplied docs Account maintenance forms Brokerage applications HR documents Claims Expense reimbursement Invoices

Manufacturing
Back Office Contract Management Regulatory Compliance Purchase Order Management Legal Contracts Production Service Work Orders Efficient Reverse Logistics RFID Labelling and Documentation Machine Inspections/Certifications Compliance Inspection Training Access to Data Durability

Retail
Signage Back Office Report Printing Customer Facing Applications In store credit applications Retail Finance Agreements Customer feedback forms After sales process Store Card application Customer invoice retention Supply Chain Management Proof of delivery notes Delivery discrepancies reports Direct Delivery invoices Employee records Staff applications Health & safety reports

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Next Steps

Lets talk business

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