Question Bank: 1. Name the factors of communication 2.

Explain the terms- encoding, decoding, channel, medium, sender, receiver, context, feedback as they are used in describing the process of communication. 3. The four attributes of communication are 4. Attempt a definition of communication. 5. How does environment affect communication? 6. Explain the process of communication with the help of a diagram. 7. What is meant by communication is a two-way process? 8. Are these statements true? a. Silence is always embarrassing in a communication situation. b. Body language is entirely unconscious and involuntary. c. It is not possible to control non-verbal communication. d. Non-verbal communication can be completely controlled. e. Non-verbal communication may convey meaning that conflicts with the words used. 9. Explain what is meant by body language? 10. Write a note on non verbal communication. 11. What is the role of body language in making a presentation? 12. What is meant by barriers to communication? How and why do they occur? 13. What can be done to overcome the barriers to communication? 14. What are the problems of cross cultural communication? 15. Fill in the blanks: a. Barriers of communication can be classified into .., .. and b., .. and .. are some of the socio-political barriers . c. Responsibility for trying to overcome barriers to communication lies with . 16. Complete the following: a. Semantic barriers are created by .. (i) difference in age between sender and receiver (ii) disturbance in the environment (iii) divergence in individual understanding of meanings of words (iv)difficulties in accepting others ideas.

17. Are these statements true: a. Socio-psychological barriers can be over come by ones own effort. b. External barriers can be overcome by individual effort. c. Semantic barriers can be eliminated by acquiring an excellent command of the language. d. There would be no semantic barriers if all people spoke the same language. e. Semantic barriers can arise among people who speak the same language. f. Organizations have to make regular effort to prevent communication barriers. g. Differences in rules of social behaviour contribute largely to cross cultural barriers to communication. h. It is the responsibility of the sender of a message to overcome barriers to communication. i. Continuous effort is needed to ensure that communication is successful. 17. Communication is the lifeblood of any business organization. Elucidate. 18. The objective of communication are many and varied. Discuss. 19. Elaborate the various steps involved in the process of communication. 20. Describe any three methods of communication and their relative merits and shortcomings. 21. What are the advantages of written communication vis-avis oral communication? Under what circumstances would you prefer written communication? 22. Give some examples of non-verbal communication that contradict verbal communication and confuse the listener. 23. List out four barriers to communication and state how they can be overcome. 24. Meanings are in people, not in words. Discuss. 25. Classify the following into physical barriers and people related barriers to both oral and written communication: Noise, lack of interest,telephone,vocabulary,courier,word power,pen,accent,spelling,photocopier,illness,power supply, fatigue,stenotypist,laptop,Dictaphone,hierarchy. 26. List out the various factors physical, psychological and mechanical that affect communication. 27. What according to you are the essentials of communication? 28. Bring out the significance of language in ensuring effective communication. 29. Discuss the importance of vocabulary and word power in making spoken and written communication very effective. 30. How is business communcitaion different form personal communication? 31. What are the different kinds of barriers to listening? Are such barriers surmountable? 32. What is the importance of listening skills in a business organization? How are these skills useful in dealing with consumer complaints?

33. People with interpersonal skills are an asset to any organization. Elucidate. 34. Explain why effective communication skills are relevant for good leadership. 35. What is transactional analysis? How is it relevant in dealing with people and situations? 36. Define the term communication and explain it. 37. Briefly describe the process of communication. 38. Write a short note on feedback. 39. Write a note on listening. 40. Briefly describe the functions of silence. 41. Briefly list the objectives of communication. 42. Briefly describe the patterns and types of communication. 43. List the devices used in oral communication. 44. Write short notes on each of the following: telephone, fax, telegram, circular, memo, posture,gesture,appearance,expression. 45. a. Fidelity of communication is achieved when. b.can be measured from the type of feedback that is evoked by communication. c. Downward communication moves from d. Horizontal communication takes place between e. Examples of downward communication are.. f. Appeals and representations are used in . communication. 46. Discuss communication as a two way process of exchange of information. 47. Management is the process of getting things done through others. What role does communication play in this? 48. Classify the following into one/two way communication:Watching TV, interview,talking to a friend over phone, attending a lecture, watching a cricket match, conference, writing a personal diary. 49. What are the various channels of communication? Write detailed notes on the importance, advantages and limitations of any two of them. 50. What do you think are the main objectives of downward communication? How downward communication can be effective? 51.Downward channel of communication maybe the one most commonly used, but it is also the one most inadequate and unsatisfactory. Do you agree? 52. Write a brief note on the essentials of effective downward communication. 53. Briefly describe the importance of upward communication. 54. Write brief notes on 1. Open door policy, 2. Complaints and suggestions boxes, 3. Counselling.

55. Upward communication is very useful but difficult. Could you suggest some methods of increasing its effectiveness? 56. Discuss the relative merits and importance of horizontal and vertical channels of communication. 57. What do you understand by grapevine? What is its importance in and organization? 58. How does grapevine operate in an organization? How can its harmful effects be controlled? 59. One should feed water and cultivate the grapevine rather than try to curb its growth. Discuss. 60. Distinguish between the formal and informal channels of communication. Why is it necessary for an organization to have an informal channel of communication? 61. What kind of communication channel would you recommend for an organization suffering from poor communication? 62. Why does an organization need multiple channels of communication? 63. What are the main barriers to organizational communication? 64. Discuss the psychological barriers to effective communication. 65. How does language act as a barrier to effective communication? 66.Communicators with similar mental filters are more likely to communicate effectively. Discuss. 67. What are semantic barriers to communication? 68. Write a note on the important characteristics of a successful communicator. 69. Do language skills contribute to the effectiveness of communication? Discuss. 70. Discuss the importance of tone in oral communication. 71. Briefly describe the part you think personality plays in communication. 72. Why is communication important for a good relationship and effective management. 73. Discuss communication as a two way process of exchange of information. 74. Indicate the critical difference between successful and ineffective communication. 75. What is noise. Elaborate the elements of noise in the receiver. How can they be minimized. 76. Do you agree that, in its final form, communication is a manifestation of the personalities of both the sender and the receiver?. Discuss. 77. How do you define communication? 78. What is the role of communication in management of business? 79. What are the different purposes of communication? Briefly explain any five of them. 80.Discuss the different situations when the communication exists. 81. Communication is an exchange of facts, ideas, opinions and emotions by two or more persons. Explain the statement and discuss the role of feedback in communication. 82. Communication is the two way process. Explain.

83. Discuss the elements of communication process. 84. Give three examples of brain drain in communication process. 85. What are the essential characteristics of an effective presentation?