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ABC TechSolutions pvt ltd.

Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Proposal for Conducting training program for secretaries to enhance their skills (10/3/2013)

Submitted to Mr. XYZ (Director, Thane Branch)

Submitted by Pratik Jagtap (HR Manager, Thane Branch)

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Executive Summary

There is a need for introducing a refresher program for the secretaries of all managers in the areas of business communication, computer application skills and management concepts and techniques.The need has arised after numerous complaints from the Managers of our office about the efficiencies of the secretaries. The proposal includes the programs to be taken in Refreshers program , the estimated cost for program & the its benefits.

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Introduction
The Refresher program is required for the enhancement of the skills of the secretaries so that they could carry on their work more effiectively and provide appropriate assistant to their managers. The Refreshers program will be including programs in the areas of business communication, computer application skills and management concepts and techniques.

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Statement of Problem Since last four months there has been frequent complaint from the managers from the various departments of our company and the complaints were related to the poor quality of work efficiency shown by the secretaries of the respective managers. The three major issues were lack of computer literacy, poor communication skills, in ability to properly communicating with the clients due to language barriers and the third being poor understanding of the task assigned due to lack knowledge about the management concepts.

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Training Program
The emphasizes of the Refreshers programs will be on the following aspects 1) Computer Skills 2) Management Techniques & skills 3) Communication Skills The Refreshers program will consists of three schedules 1) Training period ==30 days 2) Implementation period== 180 days 3) Final Evaluation

Training : Computer skills : a) A top class faculty of NIIT would be training our employees. b) Syllabus of the course will include all the skills that are required on daily basis c) The training sessions will be on the working days Management Techniques & Skills 1) Top class & experienced faculty of SIESCOMS, Nerul will teaching the various management concepts & techniques. 2) The training sessions will be on the working days plus there will be lectures through web conferencing. Communications Skills :

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

The trainer of XYZ academy will be providing the training on 1)Personality development & 2) Managerial communications

Training sessions on all three skills will be taken simultaneously The tentative dates for the training program will be 1st April to 4th May. Implementation period: During the implementation period the secretaries will be implementing their knowledge gained from the training program. The total implementation period will be of 180 days. There will be a monthly evaluation by the respective manager & the myself so that the employee gets the idea where he stands and if there is any scope of improvement then he should work in that direction. Final Evaluation: The final evaluation will be done after 180 days of implementation period. The employees performance will be rated on the scale of 5 by the respective managers & myself. The employee will be getting the performance appraisal according to their ratings. Plus the employees who have not performed satisfactorily may have to put down their papers.

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Budget
Following are the costs estimated from the quotation received from the above mentioned intitutes SIESCOMS executive training program Rs. 1,50,000/-

NIIT computer training program

Rs. 1,50,000/-

ABCD Personality Development academy Stationaries

Rs. 1,00,000/Rs 10,000/-

TOTAL

Rs. 4,10,000/-

ABC TechSolutions pvt ltd.


Head off: Irani Towers, 1402, Nariman Point Company add: Wagle Industrial Estate Plot no 361,Thane Cont : 022 xxxxxxx Cont : 022 xxxxxxx

Conclusion::
Benefits

The employees will be enticed to work hard due to the performance appraisal based on the rating of their work The employee will be getting the world class training at the free of cost This will increase the employees loyalty towards the company As the employees efficiency increases consequently company will be benefited These skill will be of immense importance as this will enable us to get those projects which we were unable to get due to lack of skilled people. The trained employees can pass on their knowledge to their peers. Hence there will be no need of such training programs in future.

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