CLASS XII
BY :
PART A
Part A : Principles and Functions of Management
Unit 1. Nature and Significance of Management 2. Principles of Management 3. Business Environment 4. Planning 5. Organizing 6. Staffing 7. Directing 8. Controlling TOTAL Periods 12 12 10 12 16 14 16 14 106 Marks 05 06 05 06 08 06 08 06 50
PART B
Part B: Business Finance and Marketing
Unit 9. Financial Management 10. Financial Markets 11. Marketing 12. Consumer Protection 13. Project TOTAL
Periods 22 20 30 16 16 104
Marks 12 08 14 06 10 50
Part A: Principles and Functions of Management Unit I: Nature and significance of Management (Periods 12) Management - concept, objectives, importance Nature of management; Management as Science, Art, Profession. Levels of management - top, middle, supervisory (first level) Management functions - planning. organizing. staffing. directing and controlling Coordination - nature and importance
Unit 2: Principles of Management (Periods 12) Principles of Management - meaning, nature and significance Fayols principles of management Taylors Scientific Management - Principles and Techniques
Unit 3: Business Environment (Periods 10) Business Environment - meaning and importance Dimensions of Business Environment - Economic, Social, Technological, Political and Legal Economic Environment in India; Impact of Government policy changes on business and industry, with special reference to adoption of the policies of liberalization, privatization and globalisation
Unit 4: Planning (Periods 12) Meaning, features, importance, limitations Planning process Types of Plans - Objectives, Strategy, Policy, Procedure, Method, Rule, Budget, Programme.
Unit 5: Organising (Periods 16) Meaning and importance. Steps in the process of organising. Structure of organization - functional and divisional. Formal and informal organization. Delegation: meaning, elements and importance. Decentralization: meaning and importance. Difference bctween delegation and decentralization.
Unit 6: Staffing (Periods 14) Meaning, need and importance of staffing Staffing as a part of Human Resource Management Steps in staffing process
Recruitment - meaning and sources Selection - meaning and process Training and Development - meaning and need. Methods of training : job rotation, apprenticeship, vestibule and internship apprenticeship,
Unit 7: Directing Meaning, importance and principles Elements of Directing - Supervision - meaning and importance
(Periods 16)
- Motivation - meaning and importance, Maslows hierarchy of needs; Financial and non-financial incentives. - Leadership - meaning, importance; qualities of a good leader - Communication - meaning and importance, formal and informal communication; barriers to effective communication.
Unit 8: Controlling Meaning and importance Relationship between planning and controlling Steps in the process of control Techniques of controlling : budgetary control,
(Periods 14)
(Periods20)
(Periods30)
- Promotion - meaning and role, promotion mix, Role of Advertising and personal selling; objections-to-Advertising - Price: factors influencing pricing
Unit12:Consumer-Protection (Periods16) Importance-of-consumer-protection Consumer-rights Consumer-responsibilities Ways and means of consumer protection - Consumer awareness and legal redressal with specialreference-to-Consumer-Protection-Act. Role-of-consumer-organizations-and-NGOs. UNIT 13:- Project(Periods 16)
ASSIGNMENT
Making helmets compulsory in Indian market Driving without license is a punishable offence Gift packing introduced by Nestl in the times of Diwali festival. Fiscal reforms for Inflation in India. Introduction of Computers in place of typewriters Removal of barriers on Foreign Direct Investment (H)(1*12=12)
2. What does an objective represent? (K)(1) 3. 4. 5. 6. 7. 8. What type of plan is signified by No Smoking? (H)(1) What kind of plan lays down the direction of the company? (A)(1) Name the plan which is also a tool of control? (H)(1) What does an objective represent? (U)(1) Name the type of plan which serves as guide for overall business planning? (H)(1) Explain single use plan? (U)(1)
9. Explain standing plan by using examples? (H)(1) 10.A company has decided to launch new models of a product to take on competitions. What type of plan is it? (A)(1) 11.Does planning worth the huge cost involved. Comment! (A)(3) 12.How planning is a costly function of management? (U)(3) 13.Explain planning as primacy function? (U)(3) 14.Planning is doing work for achievement of goals. Do you agree? Give reason in support of your answer. (H)(3) 15.Define planning? Illustrate with examples how planning offsets the uncertainties of future and how it facilitate control? (U)(3) 16.Difference between Policy and Strategy? (U)(3) 17.Differentiate between Objective and Policies. (U)(3) 18.Distinguish between Policy and Procedure. (U)(3) 19.Planning does not guarantee success. Explain? (U)(3) 20.Explain, in brief, the meaning of Policy and Rules types of plans and give any four points of distinction between them? (A)(4) 21.Planning facilitates Decision Makingandestablishes standards for Controlling. Explain how? (U)(4)
22.Explain any five features of planning? (K)(5) 23.Explain any five points of importance of planning for a large business enterprise? (U)(5) 24.Failing to Plan and planning to fail. Give two reasons and explain with suitable examples. (U)(5) 25.Planning always leads to success. Do you agree? Give reason in support of your answer. (A)(5) 26.Explain in brief, any five limitations of planning? (K)(5) 27.No enterprise can achieve its objective without systematic planning. Do you agree with this statement? Give any six reasons in support of your answer? (A)(6) 28.Though planning is an important tool of management yet it is not a remedy for all types of problems. Do you agree with this statement? Give any five reasons in support of your answer? (A)(6) 29.Explain the process pf planning? (K)(6) 30.Defining organizational objectives is the first step in the process of planning. Explain the other steps in the process?
6. How is Functional Structure different from a Divisional Structure? (K)(4) 7. Why is it easy to fix responsibility in formal organization? (U)(4) 8. Distinguish between formal and informal organization on the basis of communication, flow of authority, tenure, leadership, durability and interdependence. (A)(4) 9. Explain briefly the process/elements of delegation. (A)(4) 10.State any two advantages and limitations of formal organization? (U)(4) 11.State any two advantages and limitations of informal organization? (U)(4) 12.Decentralization is the extension of delegation. Comment! (A)(4) 13.Can a large size organization be totally centralized or decentralized? Give your opinion. (H) (4) 14.The concept of decentralization is related to the concept of delegation. Explain this statement, in brief. (H)(4) 15.What is Functional Structure of organization? Explain advantage and disadvantage of this form of organization. (U)(5) 16.Explain the divisional organizational structure and draw an organizational chart of functional structure. (U)(5) 17.What is meant by Divisional Structure of an organization? Discuss briefly the merits and demerits of divisional structure. (U)(5) 18. Authority can be delegated but responsibility can not. Explain this statement in brief. (A)(5) 19.If we delegate we multiply by two but if we decentralize we multiply by many. Comment! (A)(5) 20.Aman, Avneesh, Amrish have decided to start a business of manufacturing toys . they identified the following main activities which they have to perform:- purchase of raw material, purchase of machinery, production of toys, Arrangement of toys, sale of toys, identifying the areas where they can sell their toys, selection of employees In order to facilitate the work they thought that four mangers should be appointed to look after production, finance, marketing, personnel A. Identify the function of management involved in the above mentioned para. B. Quote the lines from the above para which help you in identifying this function. C. State the steps followed in the process of this function of management. (A)(6)
ASSIGNMENT CHAPTER-6-(STAFFING)
DATE OF DISTRIBUTION: DATE OF SUBMISSION:1. How does staffing help to ensure higher performance of employee? (K)(1) 2. Why is Manpower planning considered important? (U)(1) 3. Name the method of training in which trainee learns under the guidance of a master worker. (U)(1) 4. Define staffing and how it is different from selection? (U)(3) 5. What is meant by internal sources of Recruitment? Why does organization prefer recruitment through internal resources? Explain. (U)(3) 6. Name any three external sources of recruitment which are used to employ skilled or technical personnel. (U)(3) 7. The workers of a factory remain idle because of lack of knowledge of hi-tech machines. Frequent visit by the engineer is made which cause high overhead charges. How can this be removed? (A)(3) 8. Distinguish between transfer and promotion? (H)(3) 9. State any four reasons why staffing is needed in an organization? (U)(4) 10.Human Resources Management includes many specialized activities and duties. State any four such activities. (U)(4) 11. Filling vacancies from within the organization has some advantages as well as limitations.Explain any three such advantages and such three limitations. (U)(4) 12.External sources of recruitment are better than internal sources of recruitment. How? Explain by giving any four reasons in support of your answer. (A)(4) 13.Which sources of recruitment is needed to bring new blood in the organization? Explain any three advantage and any two limitations of this source. (A)(4) 14.A company is manufacturing paper plates and bowls. It produces 1, 00,000 plates and bowls each day. Due to local festival, it got an urgent order of extra 50,000 plates and bowls. Advise how the company will fulfill its order and which method of recruitment would you suggest. (H)(4) 15.Name the concept which relate to the following : a. Assessing the present and future requirements of the workers. b. Determining competence of an employee. c. Streamlining the attributes of a person required for doing a job. d. Searching for prospective candidates. (H)(1*4=4) 16.Training is beneficial both for the organization as well as for the employees. Explain any three benefits of training towards the organization and any three towards the employees. (U)(4) 17.A newly appointed Personnel Manager is of the view that training is beneficial. Only for the workers and not for the organization. Do you agree with this view? Give any four reasons in support of your answer. (H)(5) 18.An organization provides security services. It requires such candidates who are reliable and dont leak out the secrets of their clients. What steps should incorporated in the selection process? (H)(5) 19.Describe the following methods of training:
(U)(3*3=9)
ASSIGNMENT CHAPTER-7-(DIRECTING)
DATE OF DISTRIBUTION: DATE OF SUBMISSION:1. Give the meaning of direction? (U)(1) 2. Explain the meaning of motivation (U)(1)? 3. What is status need? (K)(1) 4. What role does the motive play in the process of motivation? (U)(1) 5. What role does unsatisfied need of an individual play in the motivation process? (U) (1) 6. What do you mean by positive motivation? (K)(1) 7. Give one example of negative motivation? (K)(1) 8. What are financial incentives? (U)(1) 9. Give two examples of non financial incentives? (U)(1) 10. Give two qualities of a good leader? (U)(1) 11. Give any two barriers to effective communication? (U)(1) 12. What is vertical communication? (K)(1) 13. What are the elements of directing? (U)(3) 14. How can a faulty translation act as a barrier to communication? (U)(3) 15. Every manager from top executive to supervisor performs the directing function. Which feature of directing is referred here? (U)(3) 16. Directing is the heart of the management process. Do you agree? Give any three reasons in support of your answer? (K)(3) 17. Leadership is the key factor in making any organization successful. Do you agree with this statement? Give reasons for your answer? (H)(3) 18. Name any four needs which are the part of maslows model? (H)(4) 19. Distinguish between formal and informal communication? (U)(4) 20. Name the quality of the leader which says that leader must look at the things from others point of view? (H)(4) 21. Ayesha LMT. Assured their employees that in spite of recession no worker will be
retrenched from the job. Name and explain the type of incentive offered to the employees and also explain two more incentive of the same category? (H)(4) 22. Blue bird LMT. Offers to its employees to issue shares at the price which is less than then the market price. Name and explain the type of incentive offered to the employees and also explain two more incentive of the same category? (A)(4) 23. Supervision is an important element of directing function. Explain any four reasons in support of your answer? (U)(4)
24. Name the types of formal communication in which two departmental heads
communicate with each other. Give two reasons why this type of communication is required? (U)(4) 25. Motivation is the core of the management. Explain the importance of motivation in the light of this statement? (K)(4) 26. Maslows need-hierarchy is considered fundamental to the understanding of motivation. Explain the role of need-hierarchy in motivation? (A)(5)
ASSIGNMENT CHAPTER-8-(CONTROLLING)
DATE OF DISTRIBUTION: 1. 2. 3. 4. 5. 6. DATE OF SUBMISSION:-
Briefly explain the meaning of controlling? (U)(1) What is critical point control? (H)(1) State the meaning of budgetary control? (H)(1) Name any one type of budget? (U)(1) What is management control? (K)(1) Which function of management ensures work accomplishment according to plan?
(A)(1)
7. What are key resulting areas in the context of controlling? (H)(1) 8. How are deviations revealed in controlling? (H)(1) 9. Why controlling should not be misunderstood as the last function of management? (K)(3) 10. Controlling is a pervasive function of management. Explain? (K)(3) 11. State two advantages of an efficient system of control? (U)(3) 12. State relationship between planning and controlling? (H)(3) 13. How does control simplify the task of a supervisor? (U)(3) 14. How does control lead to coordination? (U)(3) 15. What is feedback in controlling? Explain? (U)(3) 16. Controlling is looking back. Explain? (K)(3) 17. Action is the essence of control. Explain this statement. (U)(3) 18. Controlling helps in achieving objectives of the organization an improving employees moral. Explain this statement? (U)(3) 19. What is meant by control by exception? Explain with an example? (H)(3) 20. What are two principles a manager must consider while dealing with deviations effectively? (A)(3) 21. What should be the focus point for the manger while controlling as controlling at each and every step is not possible? (U)(4) 22. Controlling is an indispensable function of management. Do you agree? Give four reasons in support of your answer? (H)(4) 23. You are a production manager in an auto company. It is reported that postal
expenses of your department have increased by 10% and costs of raw material have increased by 2%. Which of the two deviations is more critical? Also name the relevant concept or principle you would follow? (A)(4)
24. Controlling is the systematic process involving the series of steps. State the steps involved in the process? (U)(5) 25. Despite of many benefits sometimes controlling fails. Do you agree with this statement? (A)(5)
1. A company wants to establish a new unit in which a machinery worth rs.10 LAKHS is required. Identify the type of decision involved in financial management? (H)(1) 2. Give the second name for fixed asset management?(K)(1)
3. State the objectives of financial management. (K)(3) 4. Enumerate three important decisions taken in financial management? (U)(3) 5. State the steps involved in financial planning?(K)(3) 6. There are three important decisions which an organization has to take in respect of
determine the working capital requirement for a company. State the factors that you would take in consideration while determining the requirement working capital for a company?(A)(5)
11. What are the factors that would keep in mind while determining the capital
the fixed and working capital?(U)(5) 13. Financial planning tries to link the present with future. Explain the importance of financial in the light of the statement? (U)(5)
14. Delta Cables LMT. In Singapore earned a net profit of rs.50 corers. Atul the finance manager of delta cables LMT. Has to decide how to appropriate these profits. Which financial decision will help him in deciding it? (H)(5)
15. You are finance manager of a company. The board of directors has asked you to
determine the fixed capital requirement for a company. State the factors that you would take in consideration while determining the requirement Fixed capital for a company?(A)(6) 16. A businessman who wants to start a manufacturing concern, approaches you to suggest him whether the following manufacturing concern would require large or small working capital: Bread Cooler Non perishable goods Sugar Motor car Furniture on a specific order Locomotives Perishable goods (H)(6)
1. Name the market where companies issue new securities?(K)(1) 2. Name the market which provides short term finance? (U)(1) 3. What is meant by capital market? (K)(1) 4. Name the common instrument of capital market? (K)(1) 5. What do you mean by term going public? (H)(1) 6. Explain the term water on equity? (H)(1) 7. What do you mean by bridge financing? (H)(1) 8. Which money market security is also known as zero coupon bonds? (H)(1)
9. Describe price rigging? (H)(1) 10. 11. (1) 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. (3) Describe insider trading? (H)(1) In what period are payment and delivery on NSEI and OTCEI completed?(K) Name two advisory committees of SEBI? (K)(1) Explain the steps involved in the process of new issue market? (U)(3) Explain the features of NSEI? (K)(3) Explain the features of OTCEI? (K)(3) Explain the regulatory frame works of SEBI? (K)(3) Explain the developmental functions of SEBI? (K)(3) Explain Bridge Financing as a instrument of Money Market? (K)(3) Distinguish between certificate of deposit and fixed deposit? (U)(3) Explain different Depository Services? (H)(3) What are the different ways of issuing securities in primary market?(K)(3) D/W primary & secondary market? (U)(3) D/W money & capital market? (U)(3) How many regional stock exchanges are in India? Name the oldest one? (H)
25. Money market instruments are more liquid than capital market
insrtument.comment? (H)(3)
26. Stock market imparts liquidity to investment. Comment? (U)(3)
27. 28.
What functions does financial market perform? (U)(3) SEBI act as a watchdog of security market. Comment? (A)(4)
29. Stock market quotation contributes to better allocation of capital and promoting the habits of saving and investment. Explain? (U)(4) 30. Explain D-Mat account i.e. Dematerialization account and Demutualization of account? (K)(4)
act? (U)(1) 3. Who can file a complaint against a deceased consumer?(H)(1) 4. Which claim can be appeal able before the Supreme Court under consumer protection act? (K)(1) 5. What kind of complaint can be made under the district forum? (H)(1) 6. Explain briefly the meaning of consumer with reference to consumer protection act, 1986.(K)(3) 7. What do you understand by term caveat emptor? (H)(3) 8. Explain the importance of consumer protection from the point of view of a consumer. (U)(3) 9. Why consumer protection is important for a businessman? Give any one reason (U) (3) 10. Which act provides protection to the consumer against the use of fraudulent marks? (H)(3) 11. Which act provides safety to consumer against deficiencies services? (H)(3) 12. Discuss various Rights of consumers. (U)(3) 13. Explain the ways and means of consumer protection in India? (U)(3) 14. Explain the three tire machinery for redressing the consumer grievances.(U)(3) 15. What are the remedies available to consumer under consumer protection act 1986? (U)(3) 16. Name any four consumer organization which is working in the field of consumer protection? 17. Explain any four functions of consumer organization and non govt. organization for protecting and promoting the interest of consumers?(U)(4) 18. As a responsible consumer how would you ensure about the quality of a juice packet that she plans to buy? (H)(4) 19. Ahmed wants to purchase the iron. As an aware consumer how can he be sure about the quality of the iron? (H)(4) 20. Mr. sonic a consumer purchased medicines without noticing the date of expiry. He also did not able obtain cash memo. Do you think he will be able to protect himself by the loss caused due to expired medicine? Give reasons for support of your answer.(A)(5)
ASSIGNMENT CHAPTER-4-(PLANNING)
EVALUATI NG SYNTHES ANALYS APPLYING/ IS/ IS APPLICATI CREATIN ON G UNDERSTANDI NG/ COMPREHENSI ON REMEMBERING/ KNOWLEDGE
ASSIGNMENT CHAPTER-5-(ORGANISING)
EVALUATI NG SYNTHES ANALYS APPLYING/ IS/ IS APPLICATI CREATIN ON G UNDERSTANDI NG/ COMPREHENSI ON REMEMBERING/ KNOWLEDGE
ASSIGNMENT CHAPTER-6-(STAFFING)
EVALUATI NG SYNTHES ANALYS APPLYING/ IS/ IS APPLICATI CREATIN ON G UNDERSTANDI NG/ COMPREHENSI ON REMEMBERING/ KNOWLEDGE
ASSIGNMENT CHAPTER-7-(DIRECTING)
EVALUATI NG SYNTHES ANALYS APPLYING/ IS/ IS APPLICATI CREATIN ON G UNDERSTANDI NG/ COMPREHENSI ON REMEMBERING/ KNOWLEDGE
ASSIGNMENT CHAPTER-8-(CONTRILLING)
EVALUATI NG SYNTHES ANALYS APPLYING/ IS/ IS APPLICATI CREATIN ON G UNDERSTANDI NG/ COMPREHENSI ON REMEMBERING/ KNOWLEDGE
ASSIGNME NT CHAPTER-11-(MARKETING)
EVALUATI NG SYNTHES ANALYS APPLYING/ IS/ IS APPLICATI CREATIN ON G UNDERSTANDI NG/ COMPREHENSI ON REMEMBERING/ KNOWLEDGE