Republic of the Philippines Tarlac State University College of Computer Studies Computer Science Department

A Case Study in Management of Information System WeSupport Inc.: A Strategic Advantage with the Use of IT
Submitted by: Veronica Mae Q. Gatpandan Clariz B. Timoteo Khismet Mary L. Bondoc Joana Marie H. Galang Hanna Lois E. Cruz BSCS 4A Submitted to: Ms. Jo Ann G. Cura

Like all businesses, WeSupport Inc. (WSI) started out as a proverbial speck of dust in the universe. It took fourteen ambitious young men, a sizeable amount of investment capital and a

lot of business chutzpah to assemble a start up with the vision to provide the best and the most skilled IT (and non IT) expertise anywhere in the region. WSI has managed to be on top of their game using information technology as their best tool to provide great manpower services to their clients. In a span of four years they have been able to develop projects for big companies such as PLDT and Clarity. Also to reach their clients and future employees they have created their own website, wherein they posts career opportunities, projects with various companies, new technological news and WSI events. With their vision of becoming a premier regional player in manpower support services, they continually provide skills training to fresh graduates and experienced work force that have IT inclinations but lack the required skills to take on the more challenging domain of Information Technology. They offer trainings on PL/SQL, PHP, .NET, and RPG programming to name a few. The schedules of the trainings align with what their existing and prospective clients will require. Being an IT consulting and manpower firm, the use of information system/information technology have always been a strategic advantage to WSI. The officers and staff of WSI, having a vast collective experience in the information technology here and abroad have always something to contribute as to the skills required for a particular project and/or client. With the prospect of having an offshore development project, they have acquired facilities and equipments for a Virtual Private Network. This will ensure a secure connection to future clients here and specially abroad. The firm also plans to have their own exchange server for better and secure correspondence. Every single day at WSI is a great challenge for them. They have constantly updated with various technologies. They even do advanced research so as not to be left behind even if it takes triple pressure on their part. WSI will have become a company with thousands of IT consultants under its wings. Their Board of Directors set up their business aspiring to make it big because their company is not just about them. It is also about growing with their employees. Eventually, their consultants

will become partners with their tie up companies. They are very optimistic that hand in hand, they can survive by helping each other. Their success means great achievement for all. Outsourcing continues to grow and expand into greater service bundling and more single sourcing on national level, justifying their investment in the company. Our creation of WeSupport Family of Services recognized the need for greater organizational flexibility in the face of more complex and extensive customer needs. Our investments in support services have positioned us to be responsive to the steadily increasing customer demand, according to Mr. Xenos Caruz, chairman of the Board of Directors. Their investment has also enabled them to be more structured and responsive internally. At the same time, their time-honored values, like corporate integrity, are even more valued in light of the corporate troubles they seem to read about far too often. But we must continue to rethink the future. We must continue to evaluate the trades that our service companies provide and how they fit into the future that we envision. We must become more responsive to the evolution of differing corporate cultures and tailor our services to those differing cultures and needs. This means less rigid trade focus and a more flexible structure that has more focus on customers, their culture and their needs. We must listen to our customers and where they are going, so that we may walk with them, more likely run with them, and serve them. - WeSupport Inc.