HughesTurner

Wise Property Solutions

219 Paisley Road West,Glasgow G51 1NE

Tel: 0141 427 2001 Fax: 0141 427 1999 www.hughesturner.com email: info@hughesturner.com

Written Statement of service provision. This written statement of service provision In accordance with the Property Factors (Scotland) Act 2011 outlines the terms and delivery of core service provision between Hughes Turner Property Management and the co owners. Hughes Turner endeavour to provide a professional and courteous service at all times to our service users, contractors and other agencies. Our Core Standards COMMUNICATIONS Hughes Turner property management service is available to owners whose properties share communal facilities and amenities. Such communal facilities may include the main structural elements of a property, its entrance, staircase and lift. Amenities which are common may include gardens, playgrounds, woodlands and other landscaped areas etc. Our function as property managers is to act as Agent for the co-owners in administering the common facilities and amenities. This administration largely relates to arranging for the repair, maintenance and insurance of common property and implementing appropriate financial controls on behalf of the co-owners. Hughes Turner Property management offer a comprehensive range of management services to cover all types and sizes of property. We go out of our way to provide our clients with a personal, transparent and efficient service, working in partnership to build a relationship built on trust. You can depend on us to treat your property as if it were our own..

We have undertaken to give a brief description of the following responsibilities which we at Hughes Turner consider being those of a factor or property manager issues and will be included in the management fee. We would ask you to disregard any of the information relating to some duties which may not be appropriate or applicable to you. Administration Property visits. Hughes. Turner will visit properties and carry out inspections on a regular basis, this will ensure that any issues can be picked up and attended to in a timely manner, and confirm that any works attended to or completed by contactors is being or has been attended to in a satisfactory manner. Attending meetings with owners, contractors, and others as required in the course of management to the property. Administration of co owners communications on a day to day basis. Administration of enquiries and communications from third parties in relation to the management of the common areas. Accounts Collecting and administering maintenance or other funds as required. Checking contractors and service provider accounts for accuracy, against quotes and instructions, including VAT. Paying contractors and other accounts when they become due, subject to available co owner funds. Apportioning the costs due by each owner and issuing accounts, including management fees and insurance where relevant. Clear and detailed account billing.

Maintenance/ Repairs Instructing contractors and service providers on behalf of co owners Obtaining competitive quotations from at least three tradesmen to find the most cost effective and diligent before seeking authority from the co owners to proceed with any works of a considerable nature.

Insurance Services Hughes Turner can arrange Common Insurance Policies where appropriate via an independent broker for cover for buildings, property owners liability etc., avoiding the pitfalls which may arise when this vital cover is left to be arranged individually by owners with disparate requirements. Among the benefits to be derived from participation in a common comprehensive building insurance policy, are: The reassurance to all owners that the complete building which they share has adequate insurance cover, permitting them to cancel any private top up insurances they may have arranged. Avoiding a situation where, if flats are insured individually and one or more owner may be grossly underinsured, a serious shortfall of funds could arise, potentially jeopardising the reinstatement of the building after a major loss, e.g. fire damage, flood etc.
Hughes Turner, wise property solutions will provide the foregoing services based on the following.

Permission to act: As a decision of the majority of co owners By appointment of house developer, any relevant authority provided within the title deeds. Operating as a factor by custom with no formal agreed level of authority. Correspondence, emails telephone calls We will endeavour to respond within 5 working days of receipt of any written correspondence (excluding public and statutory holidays)in this instance we would acknowledge receipt of your communication and an indication when you can expect a reply, where appropriate. Telephone calls you should be able to a manager on the day of your call, however if circumstances do not allow this you should expect a return call before close of business the following day. Calls may be recorded for training purposes. Contractor Appointment; As agent on behalf of the co owners all instructions to contractor/service providers will be given by us, we will only instruct those contractors who have provided the necessary public liability insurance.

If you are dissatisfied with any works that have been completed by a contractor and you inform us we will contact the contractor on your behalf and make every effort to resolve the matter to your satisfaction. Please note we accept no responsibility for defective workmanship or for works not completed to an acceptable standard. Maintenance and repair reports: Common repairs and maintenance requests should be reported to us promptly. All routine repair enquiries will be attended to by our maintenance/ repair staff during normal working hours. Emergency matters reported to us will be reported to a contractor immediately. Routine repairs reported to us will be instructed for repair by us to the appropriate tradesmen on the same day barring any good reason where this is not possible. Repairs requiring competitive estimates will be reported to contractors within five working days. It is the responsibility of co owners to ensure that the property does not present with any risk to other co owners or third parties.

Where circumstances allow, contractors appointed on your behalf should attend within the following timescales. Plumber (emergency) within 4 hours Non emergency within 7 working days non emergency within 7 working days non emergency within 14/21 days

Electrical (emergency) within 4 Hours Roofing (emergency) within 24 hours

(above subject to health/safety weather conditions)

Where appropriate lift repairs within 4 hours, in the case of trapped person/s 2 hours. You may use our web site notification facility to report non emergency repairs out with normal business hours. Major or other works Where major or extensive works are deemed necessary we would liaise with the co owners, provide any quotes (gathered in a reasonable timescale) for consideration and acceptance prior to any works being instructed. Works of this nature requires the total value of the works including any additional

fees and VAT to be funded by the co owners in advance prior to instruction. Where a repair of this type does not proceed any funds held by us will be refunded to the co owners. Emergency repairs If you require the services of an emergency tradesman (out with business hours only),please call us on 0141 427 2001 where you will hear a recorded message which will provide details of emergency contractors or you may wish to visit our website www.info@hughesturner.com where you will find contact numbers on our emergency contractor page. Please Note that out of hours calls and visits from tradesmen may incur a higher fee, therefore please consider whether a repair is a genuine emergency or whether it would be reasonable to wait until normal working hours. You could be held liable for additional costs where an out of business call was deemed to be unnecessary. The under noted tradesmen! Contractors have permitted us to include their contact numbers on our website. This facility is for use only in emergencies occurring out of normal office hours List of Tradesmen! Contractors Trade Company Name Phone Numbers Plumber Electrician Builder Joiner Glazier Electrician! Multi-Trade Insurance:

 Insurance & Commission, Insurance will be placed through an independent broker or from time to time as instructed by the co owners. Summaries of cover and specific policy details will be available upon request. Where we might receive a commission from the broker, details will be provided in our insurance key facts document. Insurance valuations, If insurance is placed as part of our factoring services, it is the responsibility of the owner to ensure that the level of the sum insured is adequate. We do not provide insurance reinstatement valuations but if the majority of co owners instruct us to do this we can instruct professional valuers to do this. Insurance claim excess, TBA Common Charges and Management fees Your invoice will show your allocation of charges for common works and services and will show as a percentage. It will include a detailed breakdown of charges incurred during the invoice period. Contractors accounts and supporting documentation can be made available for inspection or copying for 21 days after the date your invoice issued. A reasonable charge will be applied for this. Your management will be shown as an individual charge per owner for the period stated on your invoice or as a percentage of the total property fee. We reserve the right to increase our management fee annually in line with inflation. We will inform co owners regarding any other management fee increase at the time of the fee being applied. Co Owners Float Each owner will contribute to an non- interest bearing float which is required in order to finance the day to day costs of the maintenance and management of a property. The float will be calculated to individual circumstances and will be reviewed from time to time. The float payment will be included in your first account from us and is refundable upon the sale of your property or the termination of the management contract less deduction for any final charges due. The float will be held in an account separate from Hughes Turner Ltd. Payment Terms Invoices will be issued either quarterly, biannually or annually and will be posted to the property address or address provided by you. If requested invoices can be issued via e mail. Invoices are due to be paid 28 days after the date of issue. If your account is unpaid 7 days after the date of issue of a reminder an administration charge of 20 inc.VAT will be applied to your account.