Ronald Shaeffer
Dolphin Carpet & Tile
WORK EXPERIENCE
December 2002 December 2012 Dolphin Carpet & Tile is South Floridas largest independent floor covering retailer with 10 stores a cross Dade, Broward counties Ran day-to-day operations across all 10 stores and consistently implemented policies that resulted in increased revenue year after year Formalized and implemented an employee training and evaluation program for more than 60 employees across retail locations o Program allowed for increased employee accountability and easier identification of employee growth areas o Increased employee satisfaction and retention through continued feedback and proper training Improved quality of installation services by incentivizing high performance for more than 40 crews Tracked company-wide inventory; identified aging inventory and worked with sales force to implement selling strategies to adjust Liaised with customers to ensure satisfaction and resolve issues as the first line of contact following sales-force escalation o Evaluated jobs from unsatisfied customers across the tri-county area to determine liability and maximize customer satisfaction while minimizing company costs Operations Manager December 1999 December 2002 Coordinated scheduling for sales force and installation crews across all locations Lead all interviewing, hiring and training for new employees o Developed product-specific and industry-overview training materials Reviewed all customer complaints and worked with sales team and senior management to address issues Evaluated weekly performance of each retail location and participated in weekly meetings with senior management to discuss store progress and implement store-specific objectives o Worked with sales-force to review store-specific objectives and implement selling strategies
Miami, FL
Reading, PA
Store Manager September 1986 September 1999 Developed training/reference materials for new sales personnel and facilitated all training Exceeded all previous sales volume totals Produced weekly schedules for sales force, warehouse help and installation crews Assisted with merchandise buying, providing insights from personal sales experience and collective feedback from the full sales force Salesperson September 1984 September 1986 Learned ins and outs of multiple floor covering products Lead company in sales volume and profitability
State College, PA
ADDITIONAL TRAINING
Mohawk University: o The 7 Habits of Highly Effective People o Hiring, Measuring & Coaching Employees for Greater Performance o Financial Results: Planning the Future of Your Business