Richard Jaynes

Quakertown, Pa 18951 Rejaynes@comcast.net Cell (215) 692-0380 Home (267) 373-9403 SENIOR INFORMATION SECURITY ANALYST
Self-motivated Microsoft Certified Systems Engineer with 10 years experience in information security and data security operations, as well as supporting applications and pc hardware. Utilizing active directory tools, design, execute and analyze enterprise-wide reports to support Sarbanes-Oxley (SOX) and PCI programs. Assist IT support teams in multiple locations including onshore and offshore technical teams with server security changes. Industry experience includes mortgage operations, banking, auto financing and pharmaceuticals. Certifications include CISA, MSCE, and Novell CNA.

EMPLOYMENT
GMAC Mortgage/Ally Financial July 2005 - Present Senior Information Security Analyst/Data Security Analyst Design and execute monthly, quarterly and ad hoc user access reports for the entire enterprise (5 platforms / 20,000 users). Assist management with the analysis of security reports to better comply with user access controls. Assist business units identify and correct access deficiencies and related control deficiencies. Work closely with auditors and compliance teams providing detailed reports for timely regulatory exams. Execute required quarterly quality control and compliance review of 40-50 SOX/PCI applications. Provide application, shared directory and infrastructure reports to external and internal auditors as requested. Review and monitor enterprise service requests ensuring business units are following proper approval processes and service goals. Analyze operational server security issues and interact with support teams to execute timely resolutions.

Judge Technical/Merck Oct. 2004 Feb. 2005 IT Data Security Analyst Processed security provisioning requests from a HR PeopleSoft database. Managed email and user access for the enterprise. Provided account management for Windows XP, NT, Outlook, Exchange, and Securid. Strong customer service skills demonstrated daily. Processed 25-35 user security tickets daily maintaining provisioning SLA requirements. Supported Exchange public folder administration for North American operations. Configured user Securid access as needed- for new hires and replacements cards.

EDS/GMAC Mortgage Oct .1998 Oct. 2004 Security Analyst (July 2002- October October 2004) Helpdesk Business Analyst (October 1998 July 2002) Processed data security provisioning requests for all GMAC Mortgage business units. Administered security using security systems and business applications according to security standards. Processed 30-40 data security provisioning requests daily 30-40 maintaining SLA requirements. Assisted security team members in processing of requests to ensure 1-3 day turnaround times. Analyzed, researched and solved end user access issues in a timely manner ensuring business access. 60 80 daily helpdesk tickets identified, tracked, resolved or escalated hardware/software issues for desktops, laptops, printing and connectivity.

EDUCATION
University of Southern Colorado - Electrical Engineering Technology Way College of Indiana - Theology Bucks County Community College Database Design Oracle 10g express

PROFESSIONAL CERTIFICATIONS AND TOOLS

Certified Information Systems Auditor - CISA (2011) Microsoft Certified Systems Engineer - Certified in NT 4.0 (2000) Certified Novell Administrator - Certified in Netware 3 (1998) CA- SiteMinder - Access Management Training (2012) Symantec Control Compliance Suite RMS Data Collection Administrator NetIQ Directory and Resource Administrator Hyena Active Directory tool Remote Desktop Administration

AWARDS
GMAC Residential Certificate of Excellence GMAC Customer Service Lightning Award