BMC Atrium Orchestrator 20-11-01 Content Release Notes

Release Notes
BMC Atrium Orchestrator Content

Version 20.11.01 March 22, 2010
BMC Software is releasing version 20.11.01 of the BMC Atrium Orchestrator content. This release includes changes to base and application adapters and run books only, and not the platform. BMC Atrium Orchestrator content version 20.11.01 is certified with BMC Atrium Orchestrator platform version 7.6.02.00 only. BMC Atrium Orchestrator content version 20.11.01 is not supported on platform versions earlier than 7.6.02.00. This document provides information about corrected problems and known issues in this release. These release notes supplement the information in the BMC Atrium Orchestrator product manuals.
NOTE
Before you install the product, check the Customer Support website at http://www.bmc.com/support for:
s s s
Updated documentation (for example, flashes and technical bulletins) Product downloads, patches, and fixes Product availability and compatibility (PAC) data
The following topics are discussed: Release versioning scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Change in location of compatibility and operating system support information . . . . Whats new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BMC Atrium Orchestrator Run Book for Discovery Synchronization . . . . . . . . . . Whats changed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Attribute support in the form view for adapter configuration. . . . . . . . . . . . . . . . . Enhancements to the base adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HTTP adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IMAP and POP adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telnet, SSH, and Command Line adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Form view for adapter configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BMC Atrium Orchestrator Application Adapter for VMware vCloud. . . . . . . . . . 3 3 3 3 4 4 4 5 5 5 6 6 7
*186216* *186216*
*186216*
New operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 New monitor adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Dynamic adapter configuration support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Compose vApp operation enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 New configuration element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Renamed element in Perform Custom Action operation . . . . . . . . . . . . . . . . . . 8 BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Integration of BMC EM with BMC ProactiveNet Performance Manager. . . . . 9 Change in the book title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 BMC Atrium Orchestrator Application Adapter for Amazon EC2 . . . . . . . . . . . . 10 Adapter configuration enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Dynamic mode for signing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Support for BMC BladeLogic Web Services interface . . . . . . . . . . . . . . . . . . . . 10 Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 BMC Atrium Orchestrator Application Adapter for VMware Infrastructure . . . 11 New operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System . 12 Set and Update operations enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Application version support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 New configuration element . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 BMC Atrium Orchestrator Application Adapter for Cisco LAN Management Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Run book names updated in the content installation program. . . . . . . . . . . . . . . . 12 BMC Continuous Compliance for Servers Run Books . . . . . . . . . . . . . . . . . . . . . . . 13 Closed Loop Server Audit Run Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Server Incident Enrichment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Operations Actions Configuration Management Module . . . . . . . . . . . . . . . . . . . . 13 Adapters, modules, run books, and solutions included in the content installation program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 License entitlements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Corrected problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Issues resolved in the 7.6.05.01 content patch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Known issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Workarounds for INSTALL-1273 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Installing BMC Atrium Orchestrator content. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Downloading the licensed product from the EPD website . . . . . . . . . . . . . . . . . . . 31 Prerequisites for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Silent installation names for adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Where to view the latest product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Product documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Support website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Release Notes March 22, 2010
Release versioning scheme
Support by telephone or e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Release versioning scheme

The version number format for BMC Atrium Orchestrator content has changed. The version number now depicts the year, with a period separating two of the four digits, (20.11) followed by the release number (01) of the content release.
Change in location of compatibility and operating system support information

You can now find information about operating system support for the base and applications adapters on the following Product Availability and Compatibility website: http://www.bmc.com/support/reg/remedy-compatibilitytables.html?c=n.
Whats new
This release introduces the following new application adapter and new run book.
BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager
The BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager consists of an actor and a monitor adapter. The actor adapter executes operations on the Microsoft System Center Configuration Manager application by running VBScripts from the command line. The monitor adapter polls the Microsoft System Center Configuration Manager application for events after a preconfigured interval. Based on the search criteria defined in the monitor configuration, the monitor adapter generates events for the BMC Atrium Orchestrator adapter manager. The events are then used by workflows. The BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager supports the software deployment use case.
BMC Atrium Orchestrator Content Version 20.11.01
BMC Atrium Orchestrator Run Book for Discovery Synchronization
The actor adapter supports the following categories of operations:

s s s
Advertisement Collection Site
For more information about the Microsoft System Center Configuration Manager adapter, see the BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager User Guide.
BMC Atrium Orchestrator Run Book for Discovery Synchronization

The BMC Atrium Orchestrator Run Book for Discovery Synchronization enables realtime tracking of virtual infrastructure and ensures configuration information is kept up to date. The BMC Discovery Synchronization solution tracks the movement of VMware virtual machine hosts across VMware ESX servers (enabled by vMotion) and then communicates with the BMC Atrium Dependency and Discovery Mapping solution to advise it that a change in configuration has occurred. BMC Atrium Dependency and Discovery Mapping then does a targeted rescan of the virtual environment and updates the BMC Atrium Configuration Management Database (CMDB) to maintain up-to-date configuration information. For more information about this run book, see the BMC Atrium Orchestrator Run Book for Discovery Synchronization Getting Started Guide.
Whats changed
This section describes enhancements and changes in base and application adapters, run books, and modules.
Attribute support in the form view for adapter configuration

Many base and application adapters now support attributes in the form view when you configure the adapter. This feature works on BMC Atrium Orchestrator platform version 7.6.02 only.
Enhancements to the base adapters
Base and application adapters now support the encryption-type attribute, which indicates whether the password or the pass phrase specified is encrypted and is an attribute of the <password> or the <passphrase> element. The following base adapters support attributes in the form view:
s s s s
FTP Kerberised SSH PowerShell SCP
s s s s
SFTP SSH Telnet Windows Command Line
The following application adapters support attributes in the form view:

s s s s s s
EMC CLARiiON Storage HP AssetCenter HP Operations Manager HP Service Center HP Service Desk HP Network Node Manager
s s s s s s
HP Service Manager IBM Tivoli Storage Manager Microsoft System Center Operations Manager NetApp Storage Service-now Solaris Zones
For more information about the attribute support enhancement, see the BMC Atrium Orchestrator Base Adapters User Guide or the corresponding BMC Atrium Orchestrator application adapter user guide.
Enhancements to the base adapters

This section describes the enhancements to the base adapters. For more information about these enhancements, see the BMC Atrium Orchestrator Base Adapters User Guide.
HTTP adapter
The HTTP adapter now has a new configuration element, <proxy-ntlmauthentication> that specifies the type of authentication to support NTLMv2. The adapter now supports both NTLMv1 and NTLMv2 authentication for the proxy server and the target server.
IMAP and POP adapters

The IMAP adapter has a new configuration element, <process-all-unreadmails>, that specifies whether to read unread messages that are received when the adapter is inactive.
Form view for adapter configuration
The form view for the IMAP adapter configuration now contains the Ignore Peer Name In Attachment field that adds or removes the peer name from an email event XML. The IMAP and POP adapters now each have the following new configuration elements:
s
<expand-htmltext-attachment>: Specifies whether the HTML data content of a message that is sent as an attachment appears in the <bodypart> element in an adapter event. <expand-plaintext-attachment>: Specifies whether the plain text content of a message that is sent as an attachment appears in the <bodypart> element in an adapter event.
Also, these adapters support nested (forwarded) emails. The adapter event XML contains the following elements, which are added as child elements to one of the <bodypart> elements in the header:
s s s s s s
<to> <cc> <bcc> <from> <subject> <date>
Telnet, SSH, and Command Line adapters

Telnet, SSH, and Command Line adapters contain a new configuration element, <read-buffer-size>, which specifies the buffer size, in bytes, that is used to read from I/O streams. This element is also supported at the request level for Telnet and SSH adapters.
Form view for adapter configuration

The form view provides an easy-to-use interface for configuring adapters. The following application adapters now support the form view, XML view, or both:
s s s
HP AssetCenter HP Network Node Manager HP Service Desk
BMC Atrium Orchestrator Application Adapter for VMware vCloud
BMC Atrium Orchestrator Application Adapter for VMware vCloud

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for VMware vCloud. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for VMware vCloud User Guide.
New operations
The BMC Atrium Orchestrator Application Adapter for VMware vCloud now supports the following operations:
s
Template Management operations Clone vApp Template Get vApp Template OVF Descriptor Import OVF as vApp Template Delete vApp Template Export vApp Template as OVF Network Management operations Create Organization Network Delete Organization Network Modify Organization Network Organization Management operations Create Organization Delete Organization Modify Organization
New monitor adapter

The monitor adapter retrieves the latest tasks from the organization's tasks list.
Dynamic adapter configuration support

You can now specify the following elements dynamically in the adapter request:
s s s
<vcloudorganization> <user-name> <password>
BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation
Compose vApp operation enhancements

The Compose vApp operation now has additional network-related elements to support enhanced functionality.
BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation
This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation User Guide.
New configuration element

The BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation now supports a new configuration element, <allow-unsignedcertificate>, which specifies whether to allow unsigned certificates from trusted zones.
Application version support

The adapter now also supports BMC BladeLogic Network Automation version 8.1. Table 1 maps the Version directory information with the BMC BladeLogic Network Automation versions. Table 1 Mapping of version directory information with BMC BladeLogic Network Automation application versions
Compatible with application version 5.2? Yes No No Compatible with application version 5.3? Yes Yes No Compatible with application version 5.4? Yes Yes Yes Compatible with application version 8.1? Yes Yes Yes
Version directory v5.2 v5.3 v5.4
Renamed element in Perform Custom Action operation

In the Perform Custom Action operation, the <id> element is renamed to <guid> starting with BMC BladeLogic Network Automation application version 5.3.01.
BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager
BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager
This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide.
Integration of BMC EM with BMC ProactiveNet Performance Manager

BMC Event Manager is now a core component of BMC ProactiveNet Performance Manager solution. BMC Atrium Orchestrator can integrate and orchestrate with BMC ProactiveNet Performance Manager through this component.
Change in the book title

The book title for BMC Atrium Orchestrator Application Adapter for BMC Event Manager and ProactiveNet User Guide has changed to BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide.

The adapter now also supports versions 7.2.01 and 7.4 of BMC Event Manager and the embedded BMC Event Manager version 7.4 in the BMC ProactiveNet Performance Manager 8.5 and 8.5.01 solutions. Table 2 maps the Version directory information with the BMC Event Manager and BMC ProactiveNet Performance Manager application versions. Table 2 Mapping of version directory information with BMC Event Manager and BMC ProactiveNet Performance Manager application versions
Compatible with BMC Event Manager 7.4, BMC ProactiveNet Performance Manager 8.5, or BMC ProactiveNet Performance Manager 8.5.01? Yes Yes
Version directory v7.1 v7.3
Compatible with BMC Event Manager 7.1? Yes No
Compatible with BMC Compatible with BMC Event Manager 7.2.01? Event Manager 7.3? Yes No Yes Yes
BMC Atrium Orchestrator Application Adapter for Amazon EC2
BMC Atrium Orchestrator Application Adapter for Amazon EC2

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for Amazon EC2. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for Amazon EC2 User Guide.
Adapter configuration enhancement

You can now enable the BMC Atrium Orchestrator Application adapter for Amazon EC2 with an empty configuration.
Dynamic mode for signing

Also, you now dynamically specify the <signature-properties> element in the adapter request.
BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation
This section describes the enhancements for the BMC BladeLogic Server Automation adapter. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation User Guide.
Support for BMC BladeLogic Web Services interface

The BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation now supports execution of adapter requests using the BMC BladeLogic Web Services interface (CLI tunnel). To use the BMC BladeLogic Web Services interface for executing adapter requests, you must set the <is-cli-tunnelenabled> element to true in the adapter configuration. This new web services interface enables significant performance benefits above and beyond the previous integration mechanism. You can use the BMC BladeLogic Web Services interface for executing Command Line interface (CLI) commands only. The BMC BladeLogic Web Services interface cannot execute NSH scripts, NSH commands, or Jython scripts.
10
BMC Atrium Orchestrator Application Adapter for VMware Infrastructure
NOTE
The BMC BladeLogic Web Services interface supports authentication based on Secure Remote Protocol (SRP) only and is available in BMC BladeLogic Server Automation version 8.1 only.

The adapter now also supports BMC BladeLogic Server Automation version 8.1.
BMC Atrium Orchestrator Application Adapter for VMware Infrastructure

This section describes the enhancements for the VMware Infrastructure adapter. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for VMware Infrastructure User Guide.
New operations
The VMware Infrastructure actor adapter now supports the following new operations:
s
vApp Configuration operations Import OVF Template As vApp Export vApp As OVF Template VM Configuration operations Create vApp Clone vApp Update vApp Configuration Import OVF Template As VM Export VM As OVF Template Basic vApp operations Power On vApp Power Off vApp Unregister vApp

The adapter now also supports VMware vSphere version 4.1.
11
BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System
BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System

This section describes the enhancements for the BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System. For more information about these enhancements, see the BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System User Guide.
Set and Update operations enhancement

You can now provide both a field ID or a field name in the id attribute of the <field> element in the adapter requests for the Set and Update operations.

The adapter now also supports BMC Remedy AR System 7.6.04.
New configuration element

The adapter contains a new configuration element, <query-response-containsid-or-name>, that specifies whether the value of the name attribute in the adapter response is a field ID or a field name.
BMC Atrium Orchestrator Application Adapter for Cisco LAN Management Solutions
The BMC Atrium Orchestrator Application Adapter for Cisco LAN Management Solutions will no longer be supported and support is withdrawn.
Run book names updated in the content installation program

This section describes how some run books changed in this release.
12
BMC Continuous Compliance for Servers Run Books
Table 3 lists the run books that have been deleted or renamed in the 20.11.01 content installation program. Table 3 Run books updated in the 20.11.01 content installation program
Run book name in 20.11.01 content installation program Removed (now available only in the BMC Cloud Lifecycle Management solution) Continuous Compliance for Network (renamed) Continuous Compliance for Server (renamed)
Run book name in the 7.6.05 content installation program Server Instance SA Placement Engine Closed Loop Change Management Continuous Compliance for BladeLogic
BMC Continuous Compliance for Servers Run Books

This section describes the changes to the BMC Continuous Compliance for Servers run books.
Closed Loop Server Audit Run Book

In the BMC Atrium Orchestrator Closed Loop Server Audit run book, the BMC BladeLogic job getFullyResolvedPropertyValue executes correctly and the workflow now finishes as expected.
Server Incident Enrichment

In Grid Manager or BMC Atrium Orchestrator Development Studio, navigate to Module Configuration: BDSSA configuration > Report_View_URL_Settings > Configuration Item > Server_Name specifies the BMC BladeLogic Decision Support for Server Automation server where the reports are hosted.
NOTE
If BMC BladeLogic Decision Support for Server Automation is installed with a non-default port number, update the Server Name item as ServerName:portNumber.
Operations Actions Configuration Management Module

The OA-Configuration Management module now provides Axis 2 support.
13
Adapters, modules, run books, and solutions included in the content installation program
Adapters, modules, run books, and solutions included in the content installation program
The following adapters are included in the BMC Atrium Orchestrator content installation program:
s
Base Adapters Amazon EC2 Atrium CMDB BMC BladeLogic Network Automation BMC BladeLogic Server Automation BMC Event Manager and ProactiveNet BMC Performance Manager Portal BMC Remedy Action Request (AR) System EMC CLARiiON Storage HP Asset Center HP Network Node Manager
HP Operations Manager (for Windows and UNIX) HP Service Center HP Service Desk HP Service Manager HP Storage Essentials IBM Tivoli Netcool OMNIbus IBM Tivoli Storage Manager Service-now Solaris Zones Microsoft Active Directory Microsoft Exchange 2003
Microsoft Exchange 2007 Microsoft Operations Manager 2005 Microsoft System Center Configuration Manager Microsoft System Center Operations Manager NetApp Rapid Cloning Utility NetApp Storage VMware Infrastructure VMware Lifecycle Manager VMware vCloud
s s
s s
The following run books are included in the BMC Atrium Orchestrator content installation program:
s s
Continuous compliance for Network Continuous compliance for Server BladeLogic ITSM Integration Closed Loop Server Audit Closed Loop Server Compliance Server Incident Enrichment
s s s
Discovery Synchronization NetApp Solutions Triage and Remediation
14
License entitlements
The following Operations Actions (OA) management modules are included in the BMC Atrium Orchestrator content installation program:
s s
AutoPilot OA Change Management AutoPilot OA Configuration Management AutoPilot OA Configuration Utilities AutoPilot OA Credentials Store AutoPilot OA Event Management
s s
AutoPilot OA Incident Management AutoPilot OA Problem Management AutoPilot OA Task Management AutoPilot OA Storage Management AutoPilot OA Virtual Server Management
s s s
s s s
The following core modules are included in the BMC Atrium Orchestrator content installation program:
s s s s
AutoPilot AD Utilities AutoPilot OA Applications Utilities AutoPilot OA Common Utilities AutoPilot OA Directory Services Utilities
s s s s
AutoPilot OA File Utilities AutoPilot OA Network Utilities AutoPilot OA Operating System Utilities AutoPilot OA Physical Device Utilities
The following solutions are included in the BMC Atrium Orchestrator content installation program:
s
BMC Continuous Compliance for Networks BMC Continuous Compliance for Servers BMC NetApp Solutions
BMC Triage and Remediation BMC Discovery Synchronization
s s
License entitlements
Table 4 lists the license entitlements for the BMC Atrium Orchestrator version 20.11.01 product content. Table 4 License entitlements for the BMC Atrium Orchestrator version 20.11.01 product content (part 1 of 2)
BMC product descriptions and license rights Base adapters are system interfaces, gateways, or connectors used to talk to thirdparty systems by using a standard protocol (SNMP, command line, SSH, Telnet, JMS, SOAP, and so forth.). This component is licensed per adapter, with each unique adapter requiring a separate license.
BMC product name BMC Atrium Orchestrator Base Adapters
15
Corrected problems
Table 4
License entitlements for the BMC Atrium Orchestrator version 20.11.01 product content (part 2 of 2)
BMC product descriptions and license rights Application adapters are predeveloped, out-of-the-box system interfaces, gateways, or connectors used to talk to vendor-specific (but not BMC) applications (HP Storage Essentials, Microsoft Active Directory, VMware Virtual Infrastructure, and so forth). This component is licensed per adapter, with each unique adapter requiring a separate license. Run books are collections of prebuilt workflows that automate end-to-end processes in a particular domain. Each run book is licensed per instance, with each unique run book requiring a separate license.
BMC product name BMC Atrium Orchestrator Application Adapters
BMC Atrium Orchestrator run books
Corrected problems
The following problems were reported earlier and were corrected in this version. Table 5
Support ID None None
Corrected problems in 20.11.01 content release

Tracking ID ADAPTER-1400 ADAPTER-4652 Description The BMC Atrium Orchestrator Application Adapter for Amazon EC2 did not support authentication information at the request level. In the BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide, the steps to configure the monitor adapter were incorrect. After executing an FTP adapter request with the get command, the local file got locked and you could not rename or delete the file. The IMAP adapter did not support nested (forwarded) emails.
ISS03681327 ISS03702185
ADAPTER-4411 ADAPTER-4473 and ADAPTER4516 ADAPTER-4496
The IMAP monitor adapter event did not include the MIME type (HTML or plain text) of an attachment. In the BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation, when you executed an NSH script from the default directory, the script failed. The POP adapter did not process the queue of emails when it resumed from a fault state or when it was restarted. The Update Incidents workflow in the OA-Incident Management module reorganized the description fields.
None
ADAPTER-4502
ISS03711077 ISS03718548
ADAPTER-4511 MODULE-2743
16
Issues resolved in the 7.6.05.01 content patch
Issues resolved in the 7.6.05.01 content patch

The following issues were resolved in the 7.6.05.01 content patch and are included in this release. Table 6
Support ID ISS03683687 ISS03713518 None
Corrected problems in 7.6.05.01 content patch

Tracking ID ADAPTER-4475 ADAPTER-4540 ADAPTER-4366 Description The time taken to execute concurrent requests with large amounts of data degraded the performance of the Telnet adapter. The SQL adapter failed to return information from a stored procedure. When you enabled multiple instances of the Web Services adapter using SSL configuration on the same peer, for the second instance the adapter failed to load a valid certificate in the keystore even though the certificate was installed. This issue affected Web Services-based adapters like those for VMware Infrastructure and BMC BladeLogic Network Automation.
None
ADAPTER-4571
The BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation did not support the <allowunsigned-certificate> element that was required for certificate installation. The <vcenter-server-version> element in the BMC Atrium Orchestrator Application Adapter for VMware Infrastructure that specified the target vCenter server version was not supported at the adapter request level. This caused dynamic target functionality to fail if the target environment contained vCenter servers with different versions.
None
ADAPTER-4490
17
Known issues
Known issues
The following issues remain open in this release. Table 7
Support ID Installation issues None INSTALL-1235 The BMC Atrium Orchestrator content installer fails to install the Continuous Compliance for Networks solution, displaying Failed to install ITSM extensions. Workaround: 1. Using an account with administrative privileges, log on to BMC Remedy AR System. 2. In the Quick Links section, click AR System Administration Console. 3. Select the System > General > Server Information > Configuration tab. 4. Select the Development Cache Mode and Enable Multiple Assign Groups check boxes. 5. Click Apply. 6. Install the Continuous Compliance for Networks solution. None INSTALL-1273 When you create a change request (CR) with invalid assignment details in the task template, the following message is displayed: The Assignment Information is not valid. Use the menus provided on the 'Assignee Company', 'Assignee Organization' and 'Assignee Group' or the type ahead return function on the 'Assignee Group' or 'Assignee fields' fields to select this information. Also, assignment issues occur for the following solutions:
s s s
Known issues in 20.11.01 content release (part 1 of 11)

Tracking ID Description
Continuous Compliance for Servers Triage and Remediation NetApp
Workaround: For detailed instructions, see Workarounds for INSTALL-1273 on page 29.
18
Known issues
Table 7
Support ID None

Tracking ID INSTALL-1288 Description When you execute the BMC Atrium Orchestrator content installation program repetitively, the installation program does not display the Installation Type panel, which allows you to select BSM Solutions. Instead, the installation program proceeds with the installation, and then fails with the message, Remedy ITSM error. Workaround: 1. Navigate to the directory in which the BMC Atrium Orchestrator content is installed. 2. Delete the ContentInstalledConfiguration.xml file located in the directory in which the BMC Atrium Orchestrator content is installed. 3. Rerun the content installation program.
Upgrade issues None AMP-17536 The BMC Atrium Orchestrator Application Adapter for VMware Infrastructure, which requires a certificate does not work when you upgrade from platform version 7.6.01.04 to 7.6.02. The Windows Command adapter response displays The handle is invalid. <command>commandName</command> intermittently when you specify a request with multiple targets. For base adapters in a Linux environment, if an error occurs in the OS close() operation, subsequent calls re-attempt the close() operation. The SQL monitor adapter cannot invoke a stored procedure containing an OUT parameter in MY SQL. When you use the form view to configure the base and application adapters, the description is not consistent and contains punctuation errors. The Web Services adapter displays two lines of unnecessary warning messages, which correspond to each outbound web service message. If you specify invalid values in the form view when configuring an adapter, switching to the XML view does not populate these incorrect values within the respective elements.
Base adapter issues None ADAPTER-64
None
ADAPTER-293
None None
ADAPTER-753 ADAPTER-876 and ADAPTER2048 ADAPTER-894 ADAPTER-963
ISS03617538 None
19
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-4405 Description Web services using the keystore file for SSL connection are not accessed using the Web Services adapter. This issue impacts Web Services-based adapters like those for VMware Infrastructure and BMC BladeLogic Network Automation. Workaround: Use the JVM that permits SSL renegotiation as follows: 1. Set Dsun.security.ssl.allowUnsafeRenegotiation=true in the installDirectory/bin/ BMC Atrium Orchestrator CDP.lax (peer) file located in the LAX.NL.JAVA.LAUNCHER.MAIN.METHOD section. 2. Restart the peer.
None
ADAPTER-4418
When you specify the soap URL without specifying the port number using the Web Services adapter, the CertificateManagement instance is not created. A NullPointerException is displayed and the certificate is not installed in the cacerts file. Workaround: Specify the soap URL with the port number even if you use the default port. For example, specify: https://hostName:portNumber (for any other port other than default) https://hostName:443 (for default port)
None
ADAPTER-4455
For the Poll Asynchronous method in the JAX-WS approach, concurrent Web Services adapter requests do not work using different user credentials. The <verify-os> element does not work as expected for SCP, FTP, and SFTP adapters. When you execute the get-dir command using the SFTP adapter, the adapter response displays an error and the operation is unsuccessful. When you execute the put-dir command specifying an incorrect path for a local folder or both, local and remote folders, using the SFTP adapter, the adapter response displays success without an error message. The <ktgt-cache-file-name> element is incorrectly accepted as <ktgt-cache-filename> when you configure the KSSH adapter using the form view. Workaround: Switch to the XML view and modify the <ktgt-cachefilename> element.
None None None
ADAPTER-4713 ADAPTER-4721 ADAPTER-4722
None
ADAPTER-4733
None
ADAPTER-4744
For the Telnet adapter, the form view displays the default value of Login Prompt as "login" instead of "login:" and the default value of Password Prompt as "Password" instead of "Password:."
20
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-4769 Description The KSSH adapters display Exception occurred in Adapter: kssh2. Error occurred parsing command results message when you execute proxy commands. For create, delete, and update operations, if the input parameter version is not 7.0 or 7.5, the adapter response terminates without displaying an appropriate error message. The responses for the Delete Items and Delete Entry operations are not displayed on the console window. The monitor adapter fails to pick up new alerts upon initialization. The workflows that create a VM ignore the folder where the VM is created even if you provide the folder name in the <folder> element. The Update_CD_ROM_Configuration operation does not update any of the following elements within the <connectable> element:
s s s
BMC Remedy AR System adapter issues None ADAPTER-4397
None ISS03722504 ISS03621008 None
ADAPTER-4399 ADAPTER-4588 ADAPTER-2639 ADAPTER-4384
VMware Infrastructure adapter issues
<start-connected> <allow-guest-control> <connected>
None
ADAPTER-4642
The Create_VApp operation does not create a vApp under a resource pool where the resource pool exists under a vApp. The valid values in the description for the Preferred PK Algorithm field should be ssh-dss and ssh-rsa instead of ssh Dss and ssh Rsa. With version 8.0 (SP4) and later releases of the BMC BladeLogic Server Automation application, the adapter does not select the correct executable with the desired extension and displays the Could not find jvm_path message. Workaround: 1. Create a system variable named NSHDIR and set its value to C:\Program Files\BMC Software\BladeLogic\8.0\NSH. 2. Add %NSHDIR%\bin to the systems path variable (if it does not already exist). 3. Restart the CDP server.
Solaris Zones adapter issues None ADAPTER-3015
BMC BladeLogic Server Automation adapter issues None ADAPTER-4286
21
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-4321 Description Multiple spaces provided in NSH script arguments are replaced by a single space in the adapter response. Workaround: Declare the script variables in double quotes to preserve multiple spaces. For example, if you specify echo "a3:" "$3" instead of echo "a3:" $3 in the script, the output displays the arguments with the correct number of spaces.
None
ADAPTER-4322
The nexec command does not correctly handle NSH scripts with arguments that have empty values when executed on a remote computer. Workaround: When executing NSH scripts on a remote computer, specify arguments that have empty values as single quotes within double quotes ("''").
None None None
A single NSH script or command executed on a 64-bit computer opens multiple sessions. The <exit-code> and <status> elements are incorrectly set for Jython scripts in the adapter response. NSH commands do not execute correctly when the <timeout-secs> element specified in the configuration or request is equal to the command execution time. If the arguments for a script have leading or trailing spaces for multiple arguments, the spaces are not retained in the response for all the arguments. However, for a single argument, spaces are retained. The Get Message operation does not support the <recipientsinfo> element because the value of this element is first stored in a variable and then extracted to display information about recipients. You must specify the <name> element within the <parameter> element to execute adapter requests. If you specify only the <value> element without the <parameter> element, the adapter does not use the <value> element because it does not support positional parameters. The Get Distribution Group Member operation does not support the <credential> element. The <server> element is required for the New Receive Connector operation when the Microsoft Exchange server is installed on a 32-bit computer. If you specify the distinguished name within single quotes in adapter requests, an error message is displayed. The <RecipientFilter> element in the Set Dynamic Distribution Group operation does not work. The <SourceTransportServers> element is required in the New Send Connector operation to define a send connector.
None
ADAPTER-4704
Microsoft Exchange 2007 adapter issues None ADAPTER-3376
None
ADAPTER-3380
None None
ADAPTER-3381 ADAPTER-3382
None None None
22
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-3397 Description If you specify invalid values for the Target Os Bit Version and Timeout Secs fields when you use the form view to configure the Microsoft Exchange 2007 adapter, an error message is displayed intermittently, and the configuration is saved. The <LogFolderPath> element is required in the New Storage Group operation when the Microsoft Exchange server is installed on a different 64-bit computer. You must specify the <Enabled> element when you set the <Force> element to $true in the Set Send Connector operation. You must specify the distinguished name without any quotes (single or double) in the Enable Mail Contact operation. The Delete-All-Messages-In-Queue operation response displays error messages intermittently. If you specify an invalid value for the Timeout Secs field when you use the form view to configure the adapter, an error message is displayed intermittently, and the configuration is saved. If you specify an incorrect <DomainName> element in the Move User Mailbox operation request, an error message is displayed. The revoke-security-group-ingress operation response displays success when the <items> XML element contains a permission that is not a part of the specified security group or is already revoked. For the bundle-instance operation, if you specify an incorrect value for the <aws-access-key-id> element, the bundle task starts, but does not complete. The Incorrect access key specified message is displayed. You observe similar behavior when you specify incorrect values for the following elements:
s s s
None
ADAPTER-3403
None None
Microsoft Exchange 2003 adapter issues None None ADAPTER-3404 ADAPTER-3407
None
ADAPTER-3409
Amazon EC2 adapter issues None ADAPTER-1368
None
ADAPTER-1370
<secret-access-key> <bucket> <prefix>
None None
The register-image operation does not add root device and block device mapping information to the Amazon Machine Image (AMI). The describe-image-attribute operation response does not retrieve kernel, ramdisk, and block-device-mapping information of the created image. The <groups> element in the authorize-security-groupingress operation request does not work. The delete-key-pair operation response displays success when you specify a nonexistent key pair in the request. The describe-image-attribute operation displays success when you specify more than one conditional parameter.
None None None
23
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-1382 Description The detach-volume operation request containing the <force> element accepts invalid values and successfully detaches the volume from the specified instance. The describe-images operation response does not display information about the images when <executable-by-set>, <owners-set>, and <images-set> elements are present in the request. The <no-device> element in the run-instances operation request does not work. The describe-instances operation response does not return the architecture of the launched AMI. The <block-device-mapping> element in the modify-instanceattribute operation request does not work. The adapter displays a wrong error message when you specify a large numeric value as an input for the Port Number field. If the cell stops before executing the set-action-result operation request, the cell loses its action-result-id state. When the cell restarts, the request reaches the cell after being buffered. Therefore, the cell does not identify the action-result-id and generates an error response. The adapter restricts you from applying any filter criteria (for example, greater_than, less_than, not_equals, and so on) against the unlisted slots. The adapter response does not contain the <status> element when a required element is missing from the adapter request. The Power_Off_vApp operation partially powers off the VMs contained in the vApp. The Clone_vApp operation does not work when the <deploy> and <power-on> elements are set to true. The Compose_vApp operation does not work when the request contains child elements which in turn have the same child names. For example, compose a vApp, TestUser, which contains vApp1 as <vapp-id> and TestTemplate as <vapp-template>. If vApp1 has a VM named Test1 and TestTemplate creates a VM called Test1, the adapter tries to compose a vApp having two instances of Test1 and the request fails.
None
ADAPTER-1383
None None None
BMC Event Manager and BMC ProactiveNet Performance Manager adapter issues None None ADAPTER-1679 ADAPTER-1733
None
ADAPTER-1756
VMware vCloud adapter issues None None None None ADAPTER-4351 ADAPTER-4436 ADAPTER-4441 ADAPTER-4463
24
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-4611 Description The Add Organization Network operation does not use the value specified in the <is-inherited> element. For example, if you specify <is-inherited>true</isinherited> for an isolated network, the network is created but the value of <is-inherited> is false. Also, if you specify <isinherited>false</is-inherited> for a bridged network, the network is created but the value of <is-inherited> is true.
None
ADAPTER-4612
The Add Organization Network operation does not create a NATrouted network. However, the adapter response shows successful execution. The Add Organization Network operation does not add multiple IP ranges when creating a new network. The Modify Organization Network operation displays Cannot update-undeploy the network first when you update the network's fence mode. The Modify Organization Network operation does not update the modified network with the value specified in the <network-poolid> element. A similar issue occurs with the <parent-network-id> element for a bridged network.
None None
None
ADAPTER-4624
None None
The Create Organization operation does not support MD5DIGEST and NTLM values for the <authentication-mechanism> element. The Create Organization operation does not add the following elements specified in the adapter request to the newly created organization:
s s s
<back-linkidentifier> <realm> <alert-email-to>
None None
The Create Organization operation does not allow you to specify the SMTP server port. The <vm-startup-details> element does not work when the vApp template is specified in the Compose_vApp operation. In the BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide information for the Apply Placement operation, the <comment> element is incorrectly marked as required. This element is optional. In the BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide information for the Apply Placement operation, the <shapingTemplate> element is incorrectly marked as required. This element is optional.
VMware Lifecycle Manager adapter issues None ADAPTER-2562
None
ADAPTER-2564
25
Known issues
Table 7
Support ID None

Tracking ID ADAPTER-2566 Description In the BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide information for the Request Virtual Machine operation, the <groupControl> and <groupView> elements are incorrectly marked as required. These elements are optional. The adapter cannot handle complex target URLs (for example, abc/xyz). The following operations do not work on the Linux OS:
s s s s
Service-now adapter issues ISS03659129 ADAPTER-4296
IBM Tivoli Storage Manager adapter issues None ADAPTER-363
Preview Archive Preview Backup Delete Access Delete Filespace
Microsoft System Center Configuration Manager adapter issues None BMCCAT-2684 The actor and monitor adapters cannot be enabled on a peer installed on the same computer as the Microsoft System Center Configuration Manager application. The Windows 2008 server systeminfo command does not return the System Up Time parameter value in its output. Without the System Up Time value, the validation phase of the Server Restart and Server Start workflows fails. Workaround: 1. Download the uptime.exe utility from the Microsoft Support website at http://support.microsoft.com/kb/232243. 2. Install the uptime.exe utility in the Windows\System32 directory or in the directory of your choice. Make sure that the Windows\System32 directory, or whatever directory you save the utility to, is defined in the system path variable of the Windows 2008 server host computer. The Server Restart and Server Start workflows automatically invoke the uptime.exe utility and parse its output to extract the system uptime value. None MODULE-2704 The AutoPilot-OA-Operating_System_Utilities:Service_Controller :Create SC workflow fails if the binary path contains a space. For example, the command, C:\Users\Administrator>sc \\10.20.88.45 create TestService binpath= C:\Program Files\BMC BladeLogic\NSH\bin\awk.exe displayname= myService fails because there is a space between the words Program and Files.
Modules issues None MODULE-2654
26
Known issues
Table 7
Support ID None

Tracking ID MODULE-2719 Description The AutoPilot-OA-Directory_Services_Utilities:Groups:Get Group Policy workflow fails, displaying Invalid syntax on Windows 2008. The following workflows in the AutoPilot-OA-Network_Utilities are not supported on Windows 2008:
s s s s
None
MODULE-2720
Get Interface Duplex Get Interface Queue Drops Get Interface Speed Get Interface Status
None ISS03730094, QM001698612
MODULE-2758 MODULE-2744
The Problem Management module cannot create a new known issue. Using the Operator Initiated Change in the BMC Continuous Compliance for Servers Run Book after BMC BladeLogic starts to run the requested job, the IT Service Management (ITSM) Task status does not change from Assigned to Work In Progress. The task remains in the Assigned status.
27
Known issues
Table 7
Support ID

Tracking ID MODULE-2742 Description If you include an apostrophe in the comments section of the workflow, the BMC BladeLogic ITSM integration workflow Submit ITSM Ticket compensates. Workaround: Remove the apostrophe character from the comments section of the workflow.
ISS03728336
None
MODULE-2770
In the Triage and Remediation run books, an incident is not closed after a change request is completed in ITSM 7.6.04. Use the following BMC Remedy AR System configuration steps as a workaround to resolve the issue. Workaround using BMC Remedy AR System Developer Studio: 1. Launch BMC Remedy AR System Developer Studio. 2. Log in as an administrator. 3. Navigate to All Objects > Filters and then double-click Filters. 4. In the window listing all the filters, search for AO:TR:Common:Change filter. 5. Open the filter and in Execution Options, change the execution order from 500 to 912. 6. Click Save. Workaround using BMC Remedy AR System User Tool: 1. Launch BMC Remedy AR System User Tool. 2. Log in as an administrator. 3. In the Quick Links panel, click Application Administration Console. 4. In Application Administration Console, click the Custom Configuration tab. 5. Expand Incident Management > Advanced Options and then double-click Rules. 6. In the Incident Rules windows, for Assignment Engine Integration, select Yes. 7. Click Save.
28
Workarounds for INSTALL-1273

This section describes the workarounds for issue INSTALL-1273.
To create a change request with valid assignment details in the task template for the Continuous Compliance for Servers solution 1 Navigate to the BMC Remedy AR System home page. 2 In the Quick Links section, click Application Administration Console. 3 Click the Custom Configuration tab and then select Task Management System >
Template.
4 Open the BladeLogic Audit Task Template task template. 5 Click the Assignment tab. 6 Select the same values from the list that you specified at installation for the
following fields, and then click Save:
s s s s s
Assignee Company Assignee Organization Assignee Group Assignee Notify Assignee
7 Repeat step 1 through step 6 for the following task templates:

s s s
BladeLogic Compliance Task Template Operator Initiated Change Task Template BladeLogic Audit Task Template
To create a change request (CR) with valid assignment details in the task template for the Triage and Remediation solution 1 Navigate to the BMC Remedy AR System home page. 2 In the Quick Links section, click Application Administration Console. 3 Click the Custom Configuration tab and then select Task Management System >
Template.
29
4 Open the Triage Remediation DB Tablespace Full task template. 5 Click the Assignment tab. 6 Select the same values from the list that you specified at installation for the
s s s s s

s s s s s s s s
Triage Remediation ESX Host Not Responding Triage Remediation Failed Backup Recovery Triage Remediation OS Disk Space Full Clean Temp Triage Remediation OS Disk Space Full Compress Logs Triage Remediation OS Disk Space Full Delete Cache Triage Remediation Server Actions Triage Remediation Service Actions Triage Remediation DB Tablespace Full
To create a change request (CR) with valid Assignment Details in the task template for the NetApp solution 1 Navigate to the BMC Remedy AR System home page. 2 In the Quick Links section, click Application Administration Console. 3 Click the Custom Configuration tab and then select Task Management System >
Template.
4 Open the Storage Provisioning Provision Storage Task task template. 5 Click the Assignment tab. 6 Select the same values from the list that you specified at installation for the
30
Installing BMC Atrium Orchestrator content
s s s s s

s s
Storage Provisioning Provision Virtual Server Task Storage Provisioning Provision Storage Task
Installing BMC Atrium Orchestrator content

The content installation program installs BMC base adapters, BMC application adapters, BMC Atrium Orchestrator run books, and modules in Microsoft Windows, Red Hat Linux, and Oracle Solaris environments. When downloading the content installation program files, verify that you download the right installation program for your environment as shown in Table 8. Table 8
File name bao_content_installer_20_11_01_00.exe bao_content_installer_20_11_01_00.bin
BMC Atrium Orchestrator content installation program files

Platform Windows Linux and Solaris
Downloading the licensed product from the EPD website

This section provides the information that you need to download the licensed product from the BMC Electronic Product Distribution (EPD) website.
To download the licensed product from the EPD website 1 Create a directory in which to place the downloaded files. NOTE
On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.
31
Prerequisites for installation
2 Go to https://webapps.bmc.com/signon/content/logon.jsp. 3 Enter your user ID and password, and click Submit. 4 Click Download Product. 5 On the Export Compliance and Access Terms page, provide the required
information, agree to the terms of the agreements, and click Continue.
6 If you are accessing this site for the first time, create an EPD profile; otherwise, skip
to step 7 on page 32:
A Under Localized Languages, select the language for the licensed product release. B Under Install Platforms, select the platforms to download for the licensed
product.
C Click Save Profile. 7 Verify that the correct profile is displayed for your download purpose, and select
the Licensed Product tab.
8 Locate the licensed product: A Locate the product name and expand its entries to show the available version
numbers.
B Select the check box next to the licensed product and documents to download. 9 To download the selected items, click Download (FTP) or Download Manager:
s
Download (FTP) places the selected items in an FTP directory, and the
credentials and FTP instructions are sent to you in an e-mail message.

s
Download Manager enables you to download multiple files consecutively, and to
resume an interrupted download if the connection is lost. This method requires a one-time installation of the AkamiNetSession Client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum is used to verify file integrity automatically.

s
You must have the Access Manager and repository platform components installed and running.
32
You can find the complete instructions for installing and configuring the BMC Atrium Orchestrator platform components in the BMC Atrium Orchestrator Installation Guide. This guide is located on the BMC Customer Support website at http://webapps.bmc.com/support/faces/az/prodversion.jsp?prodverseqid=190 115.
s
The computer from which you run the installation program must have network access to the repository.
To install BMC Atrium Orchestrator content with the GUI installation program 1 Navigate to and start the installation program.
s s
Windows: bao_content_installer_20.11.01.exe Linux or Solaris: bao_content_installer_20.11.01.bin
2 On the Welcome panel, click Next. 3 On the license agreement panel, select I agree to the terms of the license agreement
then click Next.
4 On the Directory Selection panel, accept the default location, or click Browse to
select a different location and click Next.
5 On the Installation Type panel, select Custom feature set, and click Next.
Do not select BSM Solutions unless you have purchased a BMC solution and have reviewed the applicable documentation for that solution.
NOTE
If you select existing application adapters or base adapters, they will be updated to the current version when you click Install.
6 On the Repository Communications Settings panel, enter the repository settings,

and click Next. Table 9
Setting Web Server Protocol Host Name or IP Address Web Server Port Number Repository User Repository Password 8080
Repository communication settings

Default value http Your value
33
Silent installation names for adapters
7 On the Adapter feature selection panel, select the adapters to install, and click Next:
s s
To select all adapters, select Adapters. To select all the adapters in a group, select Base adapters, BMC application adapters, or Third party adapters.
8 On the Module feature selection panel, select the run books, management
modules, and core modules to install, and click Next:
s s
To you select all modules, select Modules. To select all the modules in a group, select Run books, Management modules, or Core modules.
NOTE
You can find additional logging for BMC Remedy ITSM artifacts in the installationHome/import-logs folder only when you install a solution.
9 On the Installation Preview panel, review the features. When you have finished
reviewing the summary, click Install.
10 When the installation is finished, click Done. TIP

The BAO_content_install_log file contains the logs of the content installation, which you can use for troubleshooting installation problems.
Silent installation names for adapters

This section lists the silent installation names needed for the following application adapters: Table 10 Silent installation files for application adapters
Adapter name Microsoft System Center Configuration Manager
Installable feature name adapter-ms-sccm
For a complete list of silent installation names for adapters, see the BMC Atrium Orchestrator Installation Guide.
34
Where to view the latest product information
Where to view the latest product information

You can view the latest product documentation, including notices, on the BMC Customer Support site. To receive e-mail messages when BMC issues new notices, subscribe to proactive alerts on the Customer Support site (http://www.bmc.com/support). You can also use this site to search for additional product resolutions and frequently asked questions (FAQs).
Product documents
The following documents support the product and are introduced in this release:
s
BMC Atrium Orchestrator Application Adapter for Microsoft System Center Configuration Manager User Guide BMC Atrium Orchestrator Run Book for BMC Discovery Synchronization Getting Started Guide
Also, the following documents support the product:

s
s s s s s
s s
BMC Atrium Orchestrator Application Adapter for HP Network Node Manager User Guide BMC Atrium Orchestrator Application Adapter for HP Service Desk User Guide BMC Atrium Orchestrator Application Adapter for HP ServiceCenter User Guide BMC Atrium Orchestrator Application Adapter for Microsoft Exchange 2003 User Guide BMC Atrium Orchestrator Application Adapter for Microsoft Exchange 2007 User Guide BMC Atrium Orchestrator Application Adapter for Microsoft Active Directory User Guide BMC Atrium Orchestrator Application Adapter for Microsoft Operations Manager 2005 User Guide BMC Atrium Orchestrator Application Adapter for VMware Lifecycle Manager User Guide BMC Atrium Orchestrator Application Adapter for VMware Infrastructure User Guide BMC Atrium Orchestrator Application Adapter for Microsoft System Center Operations Manager 2007 User Guide BMC Atrium Orchestrator Application Adapter for BMC Event Manager and BMC ProactiveNet Performance Manager User Guide BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Server Automation User Guide
35
Customer support
s s s s s
s s s s s
s s s s s s
BMC Atrium Orchestrator Application Adapter for BMC Performance Manager Portal User Guide BMC Atrium Orchestrator Application Adapter for BMC BladeLogic Network Automation User Guide BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System User Guide BMC Atrium Orchestrator Application Adapter for BMC Atrium CMDB User Guide BMC Atrium Orchestrator Application Adapter for HP Asset Center User Guide BMC Atrium Orchestrator Application Adapter for HP Operations Manager User Guide BMC Atrium Orchestrator Application Adapter for IBM Tivoli Storage Manager User Guide BMC Atrium Orchestrator Application Adapter for IBM Tivoli Netcool OMNIbus User Guide BMC Atrium Orchestrator Application Adapter for HP Storage Essentials User Guide BMC Atrium Orchestrator Application Adapter for HP Service Manager User Guide BMC Atrium Orchestrator Application Adapter for NetApp Storage User Guide BMC Atrium Orchestrator Application Adapter for Amazon EC2 User Guide BMC Atrium Orchestrator Application Adapter for EMC CLARiiON Storage Adapter User Guide BMC Atrium Orchestrator Application Adapter for NetApp Rapid Cloning Utility User Guide BMC Atrium Orchestrator Application Adapter for VMware vCloud User Guide BMC Atrium Orchestrator Application Adapter for Solaris Zones User Guide BMC Atrium Orchestrator Application Adapter for Service-Now USer Guide BMC Atrium Orchestrator Base Adapters User Guide BMC Atrium Orchestrator Operations Actions Management Modules User Guide BMC Atrium Orchestrator Run Book for NetApp Solutions Getting Started Guide
To view the latest BMC documents, see the Customer Support website at http://www.bmc.com/support. Notices, such as flashes, technical bulletins, and release notes, are available on the website. You can subscribe to proactive alerts to receive e-mail messages when notices are issued or updated. For more information about proactive alerts, see the Customer Support website.
Customer support
You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or e-mail.
36
Support website
Support website
You can obtain technical support from BMC at http://www.bmc.com/support. From this website, you can:
s
Read overviews about the different levels of support services and other programs that BMC offers Find current information about BMC products Search the knowledge base for issues similar to yours and possible solutions, or for articles about the product Order or download product documentation Download products and maintenance Report an issue or ask a question Subscribe to receive proactive e-mail alerts when new product notices are released Find worldwide BMC support center locations and contact information, including e-mail addresses, fax numbers, and telephone numbers
s s
s s s s s
Support by telephone or e-mail

In the United States and Canada, if you need technical support and do not have access to the web, call 800 537 1813 or send an e-mail message to customer_support@bmc.com. (In the subject line, enter SupID:yourSupportContractID, such as SupID:12345). Outside the United States and Canada, contact your local support center for assistance.
37
Support by telephone or e-mail
Copyright 2011 BladeLogic, Inc. BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. BladeLogic and the BladeLogic logo are the exclusive properties of BladeLogic, Inc. The BladeLogic trademark is registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BladeLogic trademarks, servicemarks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. IBM, Netcool, and Tivoli are registered trademarks of International Business Machines Corporation in the United States, other countries, or both. Linux is the registered trademark of Linus Torvalds. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners UNIX is the registered trademark of The Open Group in the US and other countries. The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted rights notices included in the product documentation. BMC SOFTWARE INC 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA 713 918 8800 Customer Support: 800 537 1813 (United States and Canada) or contact your local support center
38

BMC Atrium Orchestrator 20-11-01 Content Release Notes

Diunggah oleh

Informasi Dokumen

Deskripsi Asli:

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

BMC Atrium Orchestrator 20-11-01 Content Release Notes

Diunggah oleh

Hak Cipta:

Format Tersedia

Release Notes

BMC Atrium Orchestrator Content

Release Notes March 22, 2010

Release versioning scheme

Support by telephone or e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Release versioning scheme

Change in location of compatibility and operating system support information

BMC Atrium Orchestrator Content Version 20.11.01

BMC Atrium Orchestrator Run Book for Discovery Synchronization

The actor adapter supports the following categories of operations:

Advertisement Collection Site

BMC Atrium Orchestrator Run Book for Discovery Synchronization

Attribute support in the form view for adapter configuration

Release Notes March 22, 2010

Enhancements to the base adapters

FTP Kerberised SSH PowerShell SCP

SFTP SSH Telnet Windows Command Line

The following application adapters support attributes in the form view:

Enhancements to the base adapters

IMAP and POP adapters

BMC Atrium Orchestrator Content Version 20.11.01

Form view for adapter configuration

<to> <cc> <bcc> <from> <subject> <date>

Telnet, SSH, and Command Line adapters

Form view for adapter configuration

HP AssetCenter HP Network Node Manager HP Service Desk

Release Notes March 22, 2010

BMC Atrium Orchestrator Application Adapter for VMware vCloud

BMC Atrium Orchestrator Application Adapter for VMware vCloud

New monitor adapter

Dynamic adapter configuration support

<vcloudorganization> <user-name> <password>

BMC Atrium Orchestrator Content Version 20.11.01

Compose vApp operation enhancements

New configuration element

Application version support

Version directory v5.2 v5.3 v5.4

Renamed element in Perform Custom Action operation

Release Notes March 22, 2010

Integration of BMC EM with BMC ProactiveNet Performance Manager

Change in the book title

Application version support

Version directory v7.1 v7.3

Compatible with BMC Event Manager 7.1? Yes No

BMC Atrium Orchestrator Content Version 20.11.01

BMC Atrium Orchestrator Application Adapter for Amazon EC2

BMC Atrium Orchestrator Application Adapter for Amazon EC2

Adapter configuration enhancement

Dynamic mode for signing

Support for BMC BladeLogic Web Services interface

Release Notes March 22, 2010

BMC Atrium Orchestrator Application Adapter for VMware Infrastructure

Application version support

BMC Atrium Orchestrator Application Adapter for VMware Infrastructure

Application version support

BMC Atrium Orchestrator Content Version 20.11.01

BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System

BMC Atrium Orchestrator Application Adapter for BMC Remedy AR System

Set and Update operations enhancement

Application version support

New configuration element

Run book names updated in the content installation program

Release Notes March 22, 2010