PART A

CHAPTER 1 INDUSTRY PROFILE

CHAPTER 2 COMPANY PROFILE

CHAPTER 3 Mckensys 7S frame work

CHAPTER 4 SWOT ANALYSIS

CHAPTER 5 ANALYSIS OF FINANCIAL STATEMENTS

CHAPTER 6 LEARNING EXPERIENCE

PART B

CHAPTER 7 GENERAL INTRODUCTION

CHAPTER 8 ANALYSIS AND INTERPRETATION

CHAPTER 9 FINDINGS

CHAPTER 10 OBSERVATIONS AND SUGGESTIONS

CHAPTER 11 CONCLUSION AND RECOMMENDATIONS

CHAPTER 12 ANNEXURES

CHAPTER 13 BIBLIOGRAPHY

DECLARATION
I hereby declare that this Project Report

entitled A Study on Performance

Appraisal System of Employees at Toyama Electric Ltd. is the

result of my own study. It is completed under the supervision and guidance of

Prof. S.

Gopalakrishna,

Faculty,

Department

of

Management

Studies,

CAMBRIDGE

INSTITUTE OF TECHNOLOGY, K R Puram, Bangalore, in partial fulfillment of the University regulations for the award of the Degree of MASTER IN BUSINESS ADMINISTRATION, and submitted to V IS V ES V A R AY A TECH NO L O G IC A L

U N I VER S IT Y, BE L G A UM .

I further declare that this report is based on the original project study undertaken by me and has not formed a basis for the award of Degree from V ISV E SVA RAY A

T EC H N O LO G IC AL U N IV ER S IT Y.

Place: Bangalore Date:

Name: GULFAM KOUSAR. N USN No: 1CD10MBA12

Signature:

ACKNOWLEDGEMENT
First and foremost I am thankful to god for being with me and guiding me throughout my life. Happiness cannot be expressed by words and help taken cannot be left thanking. I would like to thank all of them who were a part of the work and my life. I earnestly wish to express my deep sense of gratitude to my beloved guide Prof. S. Gopalakrishna, Faculty, Department of Management Studies, Cambridge Institute of Technology, K R Puram, Bangalore, for his estimable continuous inspiration and valuable guidance throughout the project work and making this work a successful completion. I am very much thankful to my Head of the Department, Department of Management Studies, Prof. S. Gopalakrishna, for giving me suggestion and advising me at appropriately while doing this project work. I express my sincere thanks to our beloved Principal, Dr. B. V. Ravishankar, for his constant encouragement & support throughout this project work. I am immensely grateful to my company guide Miss. Husna Banu who gave me an opportunity and necessary information regarding this project. I express my sincere gratitude to my parents, my brothers and my friends for their constant encouragement and support in making this project come true. Last but not the least; I would like to share my joy and success with one and all who have helped me directly or indirectly in completing this project successfully.

GULFAM KOUSAR. N (1CD10MBA12)

TABLE OF CONTENTS
SL. NO. PART A 1 2 INDUSTRY PROFILE COMPANY PROFILE Introduction 2.a. Background and inception 4-4 4-4 5-7 8-8 9 - 10 11 - 11 11 - 11 12 - 13 14 - 15 16 - 16 17 - 19 1-3 TITLE / TOPIC PAGE Nos

2.b. Nature of business carried

2.c. Vision, Mission and Quality policy 2.d. Product / Service Profile 2.e. Area of Operation 2.f. Ownership Pattern 2.g. Competitors Information 2.h. Infrastructural Facilities

2.j. Work Flow Model 2.k. Future growth and prospectus

3 4 5

MCKENSYS 7S FRAME WORK SWOT ANALYSIS ANALYSIS OF FINANCIAL STATEMENTS INTERPRETATION

20 - 23 24 - 26 27 - 31

LEARNING EXPERIENCE PART B

32 - 32

1.a. GENERAL INTRODUCTION 1.a. i. Statement of the problem 1.a. ii. Objectives of the Study 1. a. iii. Scope of the Study 1. a. iv. Methodology 1. a. v. Limitations of the Study 1. b. ANALYSIS AND INTERPRETATION

33 - 42 42 - 42 43 - 43 43 - 43 44 - 46 46 - 47 48 - 65

1.b. i. FINDINGS 1. b. ii. OBSERVATIONS AND SUGGESTIONS 1.c. CONCLUSION AND RECOMMENDATIONS 1.d ANNEXURE 1.e. BIBLIOGRAPHY Journals

66 - 67 68 - 68 69 - 70 71 -76 77 - 77 78 -78

LIST OF TABLES
Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 DESCRIPTION Table showing Sex of the respondent Table showing age group of the respondents Table showing the frequency of the appraisal Table showing the basis of the performance appraisal. Table showing appraisal evaluates strengths and weaknesses. Table showing appraisal exactly evaluates the skill gaps Table showing the organization providing good working environment to improve performance Table showing the organization provides effective training Table demonstrating the help of appraisal in personal growth Table shows appraisal helps in promotion aspects Table shows each methodology followed in performance appraisal Table shows ideas to recommend for Employee development Table shows face to face interaction with the supervisor Table shows opportunities to improve performance Table shows appraisal changes Employees behaviour Table shows increase of salary by performance ratings Table shows Employee happy with present appraisal system Table shows any session held to make understand the 18 Employees about the performance management system and its objectives in the organization Page No. 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64

65

LIST OF GRAPHS
Sl. No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 Page No. 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64

DESCRIPTION Graph showing Sex of the respondent Graph showing age group of the respondents Graph showing the frequency of the appraisal Graph showing the basis of the performance appraisal. Graph showing appraisal evaluates strengths and weaknesses. Graph showing appraisal exactly evaluates the skill gaps Graph showing the organization providing good working environment to improve performance Graph showing the organization provides effective training Graph demonstrating the help of appraisal in personal growth Graph shows appraisal helps in promotion aspects Graph shows each methodology followed in performance appraisal Graph shows ideas to recommend for Employee development Graph shows face to face interaction with the supervisor Graph shows opportunities to improve performance Graph shows appraisal changes Employees behaviour Graph shows increase of salary by performance ratings Graph shows Employee happy with present appraisal system Graph shows any session held to make understand the

65

18

Employees about the performance management system and its objectives in the organization

E XE C UT I VE S UM M A R Y
An organization is said to be successful when it has disciplined, high performing, highly competitive employees. It is indeed to align individual goal with the organization goal so that it motivates employees to perform well. To meet all the above requirement it is indeed for an organization to have highly sophisticated performance appraisal system. The project deals with PERFORMANCE APPRAISAL SYSTEM OF EMPLOYEE AT TOYAMA ELECTRIC LTD. The purpose of the study has been to determine whether the performance appraisal used for employees development and whether the appraisal was emphasized an important part of the performance appraisal process. Also the performance appraisal helps in increasing companys profitability. The present study on performance appraisal system was undertaken with the following objective: The main objectives of the study are to understand the performance appraisal system in the organization. The objectives include, to highlight the major difference between theory and practice, to find out the opinions of the employees about the welfare facilities and schemes provided to them by the management, to know the vital aspects and various applications of various principles of human resource management, to find whether the employees are satisfied with the existing performance appraisal system in the organization, to find whether the feedback from the performance appraisal system assists in the employees training and development, to evaluate the monitoring and coaching process. To determine the gaps in the existing system, to find is there any opportunities provided for the employees to improve their performance and to know the process and steps involved in the performance appraisal of the employees. During the session through study it was find out that majority of the respondents prefer the frequency of appraisal as quarterly and the low level prefer annually appraisal. Majority of the respondents prefer that performance appraisal should be based on all (personality traits, behavior and results) and the low level prefer personality traits. Majority of the respondents were agreeing with providing effective training after appraisal and low level were no comment. Majority of the respondents agree with that the appraisal system helps in personal growth of individuals and low level disagree and given no comment. Majority of respondents prefer rating method of performance appraisal system and low level prefer HRA. Majority of respondents are happy with present appraisal system of the organization.

It is suggested that the company should appraise the performance of the employees by giving them some incentives, which motivate them to work with their fullest capacity and to motivate them to work more effectively. The company should keep changing the raters for the Performance Appraisal System from time to time. The first part of project report deals with a detailed company profile. It includes company introduction, history, its activities and operations etc. this section attempts to give detailed information about the company and the nature of its functioning. In the second part of the project report, conducted a research study to evaluate the Performance Appraisal System at TOYAMA.