SHANTI IRON AND ANSTEEL

KARNATAK LAW SOCIETYS INSTITUTE OF MANAGEMENT EDUCATION AND RESEARCH. BELGAUM.

(Affiliated to Rani Channamma University Belgaum)

A Project Report on

Managerial Etiquettes Undertaken at

Shanti Iron and Steel

SUBMITTED BY:

SOMANNA S HUGAR Reg. no.:12MBA034 MBA 1ST SEMESTER

2013
UNDER THE GUIDANCE OF

COMPANY GUIDE Mr. Ajit Kumar,

INSTITUTE GUIDE Prof. Suhas Rajaput Placement officer at

Shanti Iron and Steel, BELGAUM

KLS IMER, BELGAUM

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Table of contents

SL.No

Particulars

Page No.

INTRODUCTION OF THE COMPANY

3,4

OFFICE MANNERS/PROTOCOLS

E-MAIL ETIQUETTES

CORPORATE DRESSING

ETIQUETTES IN BUSINESS/CLIENT MEETINGS

7,8

TELEPHONE ETIQUETTES

PROFESSIONAL CONDUCT

10

USE OF COURTEOUS LANGUAGE

11

SUGGETIONS

12

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1) INTRODUCTION OF THE COMPANY:

Shanti Iron and Steel is a partnership concern established in the year 1974 with the initial working capital of Rs.10 lakhs. Shanti Iron and Steel has emerged over a span of 36 years. It has people with the expert team of highly trained and experienced professional managers and technologies.

It has foundry with machine shop comprising 4 cupolas and 1 induction furnace machine shop comprising of convention machines with Plano Millar, Grinder, 3 CNC machines, 1 HMC machine, 1 VMC machine and conventional machine shop.

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COMPANY ESTABLISHED Shanti Iron and Steel 1st July 1974 Manufacturers of Ready to Assemble graded BUSINESS Grey Iron components for OEMs mainly in Diesel Engine, Tractors and Machine tool industry. CONSTITUTION Partnership firm Mr.Kantilal V. Porwal PARTNERS Mr.Shantilal V. Porwal Mr.Santosh K. Porwal SALES TURNOVER(200910) ANNUAL PRODUCTION 12000MT Manufacturing plant and Head-Office at: LOCATION SHANTI IRON & STEEL 690,UDYAMBAG BELGAUM-590008 KARNATAKA STATE-INDIA AREA CONSTRUCTED EMPLOYEES 1,69,884 Sq.ft 30,800 Sq.ft 500 52cr -Commercial affairs -Technical affairs -Marketing

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2) OFFICE MANNER/PROTOCOLS:
1) Treat everyone with respect regardless of their position. Never engage in any actions that may embarrass people or make them feeluncomfortable. 2) Be respectful when voicing an opinion. If you disagree with a position your supervisor/ co-worker has taken, request a private meeting where you can ask for clarification and, ifappropriate, express your concerns. 3) Be sensitive to our colleagues need for privacy.For example: If youre in someones cubicle/ office and he or she receives a phone call, offerto excuse yourself. 4) Be courteous to others when making cell phone calls in a public place, such as the breakroom. 5) If a fax isnt addressed to you, dont read it.

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3) E-MAIL ETIQUETTE:
Shanti a Iron and steel is using following effective business email correspondence:

Provide the topic of your e-mail in thesubject line. 1) Start/end your e-mail with a politesalutation/complimentary close. 2) Write short, grammatically correct sentences.Keep the message simple and clear. 3) Express one idea per paragraph with a linespace between paragraphs. 4) Be polite; use professional, courteouslanguage at all times. 5) Do not type in all capital letters. This impliesyou are SHOUTING. 6) Review your message for spelling and grammarerrors; revise when needed.

4) CORPORATE DRESSING:
The employees of Shanti Iron and Steel have the dress code of Sky Blue colour shirtt and Nevy Blue colour pant (for office employees)and they wear black shoes and on wednsday other casual dress but should be in formal. The workers at workshop are having dress code of Nevy blue shirt and pant and the workers should wear the industrial shoes for the purpose of safety measure.

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5) ETIQUETTES IN BUSINESS/CLIENT MEETINGS:

Adherence to the proper etiquette for a business meeting establishes respect among meeting participants, helps the meeting begin and end on time, and fosters an atmosphere of cooperation. A lack of etiquette and poor planning are two of the main reasons why many business meetings fail, according to business expert Lyndsay Swinton. Teach your employees business meeting etiquette to ensure that your business's meetings are effective.

1) Arrival
Arrive to the location of the business meeting at least 15 minutes early. This allows you to find a seat and get situated before the meeting starts.

2)Agenda
The chairperson of the meeting should circulate a meeting agenda to each participant at least one week in advance. Participants should call the chairperson to express any concerns about the agenda at least 48 hours prior to the meeting. The chairperson and concerned participant will then have time to determine if changes need to be made. The agenda should also mention the meeting's start and ending times as well.

3)Be Prepared
Each participant should come to the meeting with all of the materials and data she will need and an understanding of the meeting topic.

4)Breaks
Meetings should have a break every two hours. Breaks should be 20 minutes long, and meal breaks should be 30 minutes long.

5)Attire
The chairperson should indicate what kind of attire is required for the meeting, either business casual or business formal, and participants should follow that rule. A representative listing of the attire would be helpful as participants may have differing views on what business casual and business formal is. For example, when listing the meeting as business formal, you can indicate that a button-down shirt and khaki pants are sufficient.

6)Speaking
Keep the meeting organized by only speaking when you have the floor. Ask questions during the designated question period, and raise your hand to be recognized by the chairperson as having the floor. Do not interrupt someone while they are speaking or asking a question.

7)Listen
You may find that many of the questions you have about a topic are answered by the content of the meeting. Listen attentively to the meeting and take notes.

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8)Nervous Habits
Avoid nervous habits such as tapping a pen on the table, making audible noises with your mouth, rustling papers or tapping your feet on the floor.

9)Cell Phones and Laptops

Turn off your cell phone prior to the start of the meeting. If you are expecting an urgent call, then set your phone to vibrate and excuse yourself from the meeting if the call comes in. Unless laptop computers have been approved for the meeting, turn yours off and lower the screen so that you do not obstruct anyone's view.

10) Guests
Do not bring unannounced guests to a meeting. If you have someone you would like to bring to a meeting, then contact the chairperson for permission to bring your guest. If permission is not granted, then do not bring him.

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6)TELEPHONE ETIQUETTES:

Every time you make or receive a telephone call at work, you are representing yourself and yourdepartment. The impression you create will be a lasting one.Make sure your voice and mannerism reflect that you are alertand at your best. Answer promptly (before the third ring if possible). Before picking up the receiver, discontinue any other conversation or activity such as eating, chewing gum, typing, etc., that can be heard by the calling party. Identify yourself. Answer by giving the department name and your own name. The caller should then identify him/herself and give a reason for calling. Pronounce the callers name clearly and distinctly in a pleasant tone of voice. Be as helpful as you can. To avoid unnecessary customer delays, handle as much of the transaction as you can yourself. Use the hold button when leaving the line so that the caller does not accidently hear conversations being held nearby. When transferring a call, be sure to explain to the caller that you are doing so and where you are transferring them.

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7 ) PROFESSIONAL CONDUCT:

New enquiry:-The customers visits personally or uses any other media like telephone, fax, E-mail or a letter to convey the order to the company. At the receipt of new enquiry from customer and log details in enquiry the foundry manager will collect all the information from customer and log details in enquiry register. 1. Based on the information collected, foundry manager in consultation with technical partner conduct a feasibility study for: Technical aspects Delivery aspects Commercial aspects 2. If the enquiry turns to be profitable then the action plan will be made and recorded in the enquiry register, if feasibility study does not turn to be attractive the same is updated in enquiry register. 3. If feasibility study is accepted, a quotation is prepared and follow up is made. 4. At the receipt of the order from the customer the foundry and technical manager will review the order as against quotation. 5. If any discrepancy arises the same will be resolved the customer. 6. Company receives purchase order else a verbal commitment. New product development will be initiated as per product realization timing chart. 7. The purchase orders are of two types direct order and repeat types. On receipt of purchase order it will be the updated in inward register by clerk and forwarded to P&D assistant for reviewing std weight and rate register. 8. After clearance from the P&D assistant a soft copy is created and sent to foundry manager. 9. Next the foundry manager with consultation planning and dispatch section conducts schedule feasibility study and prepares activity chart for production. 10. If any amendment receives by the customer, are studied by the technical manager and if feasible will be noted to the customer and updated in inward register. 11. Finally the amendments made will be checked and monthly production will be planned.

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8) USE OF COURTEOUS LANGUAGE:
Treat everyone with respect regardless of their position. Never engage in any actions that may embarrass people or make them feel uncomfortable. Be respectful when voicing an opinion. If you disagree with a position your supervisor/ co-worker has taken, request a private meetingwhere you can ask for clarification and, if appropriate, express your concerns. Be sensitive to our colleagues need for privacy.For example: If youre in someones cubicle/office and he or she receives a phone call, offer to excuse yourself.Be courteous to others when making cell phone calls in a public place, such as the breakroom . If a fax isnt addressed to you, dont read it.

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9) SUGGETIONS:

Let the employees to share their innovative ideas for business decision.
The Company has to try to gain competitive advantage over the its

competitors because Fierce of competitors and Heavy competition as industry

is going globally. .

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