Bring Your Own Device: Computerworld

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Enterprise Software Getting More Mobile
BRING YOUR OWN DEVICE

Enterprise mobility is on the rise, driven in large part by the Bring Your Own Device (BYOD) trend. Corporations that allow employees to use their personal smartphones and tablets for workcurrently about a third of IT shops, according to Gartnerallow workers to log on anytime, from anywhere, not just the office. This ability boosts employee productivity and satisfaction, as well as communication and collaboration. But BYOD brings some concerns, as well. Blurring the line between personal and corporate use raises security, compliance, and ownership issues. And, IT leaders must ask themselves, does the BYOD trend actually make workers more productive, or is IT simply caving in to employee demand? These and other questions are addressed in this eGuide compiled from articles by Computerworld, InfoWorld, CIO, and Network World. Read on to discover the latest news, trends, and advice on the BYOD trend.
An interactive eGuide
A new survey finds that 73 percent of developers plan to extend enterprise applications to mobile devices in the next year
3. A Third of IT Shops Support Personal Smartphones, Tablets at Work

Some IT shops provide technical support for personal smartphones, tablets and laptops used at work, but the percentage is still relatively small, a Gartner poll found
4. Are BYOD Workers More Productive?

Most people prefer using their personal smartphone or tablet for work than a company-issued one. Does this mean their productivity will increase? Probably, says Aberdeen Group
6. Young Employees Say BYOD a Right Not Privilege

Also, 1 out of 3 surveyed would violate anti-BYOD policies to use personally owned device at work
7. BYOD: Making Sense of the Work-Personal Device Blur

The bring-your-own-device trend intersects the lines of personal and work lives, stirring up a mess of problems for enterprise IT leaders, from dealing with lost devices to keeping corporate data out of consumer cloud services
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9. BYOD: IT Execs Learn to Let Go of Command and Control Mindset

The consumerization of IT has some managers giving up gatekeeping. The result? More productive employees, more rewarding tech jobs
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Enterprise Software Getting More Mobile Third of Shops Support Personal Devices BYOD Workers More Productive? BYOD a Right Not Privelege
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Industry Trend Enterprise Software

Getting More Mobile
gies to cloud computing to developer locations worldwide. By 2015, there will likely be more software developers in India than there are in the United States, Garvin said. Evans also found a growing use A new survey finds that 73 percent of developers plan to extend of agile development. Agile typically is characterized as developenterprise applications to mobile devices in the next year ment processes that incorporate By Paul Krill, InfoWorld short iterations of development and more participation by intendMOBILE APPLICATION DEVELOPcent of developers do some type the next 12 months, Garvin said. ed users of the software. Agile reMENT, including the need to exof mobile development or target This is a big problem for large ally has come on the scene, and tend enterprise applications to mobile devices at some point, its being embraced everywhere by enterprises who suddenly have mobile devices, is growing in prom- said Janel Garvin, founder and not just PCs to target, but all sorts developers, Garvin said. Its very inence, according to research reCEO of Evans Data, in a presenta- of form factors, said Garvin. attractive to developers because it In her presentation, she reeled off removes a lot of [situations involvported recently by Evans Data. tion at the Evans Data Developer Evans expects mobile and tab- Relations Conference in San Jose, a variety of facts and figures based ing] working on something for a let applications to become a huge Calif. Seventy-three percent of de- on the companys recent surveys, long time only to see it changed. part of the development landvelopers plan to extend enterprise which also cover topics ranging from But traditional waterfall-style descape. Between 35 and 40 perapplications to mobile devices in software development methodolovelopment is still a method being
used by many people, she said. Developers also are increasing their usage of scripting languages, with JavaScript remaining the top selection, Garvin added, and developers see cloud computing in their future. All told, 83 percent of developers surveyed anticipate some type of cloud development, with Internet Explorer being the top browser targeted by cloud developers. Cloud development is going to reach out and touch clients in all different kinds of form factors, said Garvin. Impeding cloud development, however, is a perceived lack of cloud development skills. Social media usage also has become prominent with developers. It turns out that developers are on Facebook, Garvin said.
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Industry Trend A Third of IT Shops Support Personal

Smartphones, Tablets at Work

SOME IT SHOPS provide technical support for personal smartphones, tablets and laptops used at work, but the percentage is still relatively small, a Gartner poll found. Of 938 businesses surveyed in nine countries, 32% said they support personal smartphones, while 37% said they support tablets, Gartner said. Laptops owned by workers got the highest level of IT technical support, at 44%. The overall level of support for personal devices was 44% in Brazil, Russia, India and China, known as the BRIC countries, which have a larger number of young workers and growing economic power. The five non-BRIC countries surveyed, U.S., U.K., Germany, Australia and Japan, had support levels at 28%, Gartner said. Gartner theorized that the five non-BRIC countries consider Bring Your Own Device (BYOD) programs as causing both technical and legal problems, while BRIC countries see only technical concerns. In BRIC countries, employee turnover can be high in some sectors, leading to more theft of devices and data [so] BYOD and virtualization can reduce those en-
Some IT shops provide technical support for personal smartphones, tablets and laptops used at work, but the percentage is still relatively small, a Gartner poll found. By Matt Hamblen, Computerworld
terprise losses, noted Gartner analyst Chae-Gi Lee in a statement. However, the fast growth predicted in smartphone and media tablet shipments in the next five years will drive IT consumerization, which requires enterprises to make their IT infrastructure mobile-ready for workers using their personal devices, Lee noted. The essential tools need for de-
veloping a standard mobile-ready environment include mobile device management, network access control and mobile data protection, Gartner said. Gartner also urged companies to set up a mobility strategy team inside the IT department for data management and to develop a BYOD policy to balance costs and consider ways to reimburse workers. The survey was conducted in October and November of 2011.
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Industry Trend Are BYOD Workers More Productive?

al devices. Since they are already Most people prefer using their personal smartphone or tablet for work than a familiar with, say, the iPhone, they dont need to learn the acrobatics company-issued one. Does this mean their productivity will increase? and shortcuts of the BlackBerry. Probably, says Aberdeen Group. By Tom Kaneshige, CIO The way to give the greatest choice is through a BYOD proBRING-YOUR-OWN-DEVICE, or scales toward worker performance what I know I can have, or Ill In turn, the personal iPhone will gram, Brandon Hampton, a foundBYOD, is a movement blurring the gains if theyre going to endorse self-provision. ing director of Mobi Wireless Manaccelerate her responsiveness. line between work and personal a BYOD program, especially since The silver lining, though, is agement, a software and services They are also more likely to life. After all, BYOD is all about many poorly managed mobile BYOD that BYOD really does lead to net have their device with them at all provider advising Fortune 100 comemployees using personal smart- programs end up costing more than worker productivity gains. Contimes, not only during work hours, panies on wireless strategies, told phones and tablets for business company-owned device programs. sider this likely scenario: A workCIO.com. This can be good for inwhich means they are more acOther CIOs may not have much er wants to turn in her corporate- cessible and in-touch, Borg says. dustries that are very competitive purposes. So does this mean BYOD also helps in recruitment for the brightest employees, such of a choice with BYOD programs people check Facebook when owned BlackBerry in favor of her and getting new hires up to speed as law firms. Its an extra perk. that act as a kind of rallying cry they should be working or read personal iPhone. She will enthuBut CIOs prefer quantitative job-related emails on weekends? for people to demand certain siastically personalize her iPhone quickly. Mobile devices have bemetrics over qualitative hearsay, come very personal, like a wallet In other words, does BYOD help tech gadgets at work. The preswith productivity tools and apps sure on IT is intense, says Aberor hinder worker productivity? that deliver up-to-the-minute data, or purse, and so potential employ- and clear-cut BYOD performance The easy answer, of course, deen Group analyst Andrew Borg. as opposed to the less-customiz- ees will want to work at a compa- gains are somewhat elusive. Aberdeen suggests looking at is both. But CIOs need to tip the ny that lets them use their personThe implied threat is, Give me able BlackBerry.
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BYOD productivity gains in terms of how new devices can improve workflow efficiencies. Although the temptation is to measure specific processes and estimate the num-
ber of minutes shaved off routine activity, its advisable to look at process workflows that would otherwise have long bottlenecks without ubiquitous mobile access, Borg says.
The iPad, a popular candidate for inclusion in BYOD programs, recently changed the way Eaton Corp., a 100-year-old hydraulics maker, sold its products, basically upending the
Opinion
sales workflow process. CIO Justin Kershaw measures iPad worker productivity gains by monitoring order intake rate and length of sales cycle, from opportunity to quote to the actual order. That used to take days and weeks in the legacy process, and now were down to hours and minutes, Kershaw says.
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Market Survey Young Employees Say BYOD

a Right not Privilege

Also, 1 out of 3 surveyed would violate anti-BYOD policies to use personally owned device at work By Ellen Messmer, Network World
A SURVEY that asked thousands of young 20-something workers their attitudes about bring-yourown-device policies found slightly more than half view it as their right to use their own mobile devices at work, rather than BYOD being just a privilege. Fortinet, which sponsored the survey, says it decided to focus the BYOD-related questions specifically on college-educated employees between the ages of 20 and 29 because this younger segmentthe future of the workforceis digitally savvy, and their first phone may be a smartphone. The 3,872 young workers responding to the BYOD survey said they already regularly engage in the practice of using personally owned mobile devices at work.
ed Arab Emirates, India, South Korea, China, Singapore, Taiwan, Japan and Hong Kong. India was the country where the highest percentage of young workers, 66%, adAnd apparently thumbing their nos- mitted they already have or would es at corporate policies, 1 out of 3 contravene policies banning BYOD said they would gladly break any device use. In addition, about 30% anti-BYOD rules and contravene a of all those surveyed indicated companys security policy that for- theyd contravene policy on nonbids them to use their personal de- approved applications. Sixty-nine vices at work or for work purposes. percent want a Bring Your Own ApThe survey was conducted by plication environment where usresearch firm Vision Critical in 15 ers create and use their own cuscountries, including the U.S., U.K., tom applications at work. Two-thirds of those surveyed Germany, Italy, Spain, Poland, Unit-
believe they, not the company, should be responsible for the security of devices used for work purposes. The survey clearly reveals the great challenge faced by organizations to reconcile security and BYOD, said Patrice Perche, international vice president of international sales and support for Fortinet. While users want and expect to use their own devices for work, mostly for personal convenience, they do not want to hand over responsibility for security on their devices to the organization.
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BYOD: Making Sense of the Work-Personal Device Blur

A PANEL OF FIVE IT executives gathered on the main stage of the Consumerization of IT in the Enterprise Conference and Expo, or CITE, in San Francisco recently to discuss ways to empower a fastemerging class of workers. Called the bring-your-own-device workforce, these employees want to marry corporate computing with their personal tech gadgets, such as iPhones, iPads and Android devices. They rely on these devices to manage their personal lives and get work done. Its the latter part that has CIOs scrambling for ways to support them. BYOD is a good story: It has excitement, love, drama, and possibly murders in the making, says Seng Ing, senior network engineer at KLA-Tencor and a CITE speaker. In reality, BYOD is hard to implement and support. The BYOD Challenge BYOD is a new computing paradigm that seemingly creates more questions than answers. Its important to note that BYOD is often used synonymously with consumerization of IT and even mobility. But BYOD differs from the others because of its personal use nature. That is, employees own the devices and thus feel empowered to download and
Industry Perspective
visit whatever apps and Websites they choose. Meanwhile, IT leaders must ensure corporate data either at rest or in motion on these devices are secure and can be wiped in case the devices are lost or the employee leaves the company. Also, IT must make sure that corporate data cannot leave its purview to, say, a cloud storage provider. The five CITE panelists included: Brian Katz, director of mobility and global infrastructure services at Sanofi; Tony Lalli, infrastructure architect at Bank of New York Mellon; Dave Malcom, CISO at Hyatt Hotels; Jason Ruger, CSO at Motorola Mobility; and Philippe Winthrop, managing director at the Enterprise Mobility Foundation. The panelists joined attendees and broke out into workgroups to grapple with various BYOD concerns. The top concerns were: social networking on devices; requests to support new devices: the Dropbox consumer cloud storage problem; enterprise app
The bring-your-own-device trend intersects the lines of personal and work lives, stirring up a mess of problems for enterprise IT leaders, from dealing with lost devices to keeping corporate data out of consumer cloud services. By Tom Kaneshige, CIO
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stores; white-black listing apps; and dealing with lost devices.
Industry Perspective
derage drinking would be fired. The CEO Wants an iPad Winthrops group, the Enterprise Mobility Foundation, also pondered the sticky-yet-common scenario when a CEO comes to the CIO with an order to support his shiny new device. If the CIO chooses not to support the BYOD device, he risks alienating the CEO. If the CIO chooses to support the device, he risks opening up the floodgates to chaos: VPs, GMs, directors and others will want to use the same device for personal use and work, too. One response is to isolate the CEO and his device into a test group in order to buy time to create a BYOD strategy and policy. Winthrop recommends sitting down with the CEO to go over the impact and corporate risks associated with alThats when youll need to tap solowing a new device on the network. cial networks whereby employees can discuss which apps are good The Dropbox Problem and on the job, and which ones should Private App Stores be avoided, says Lalli of Bank of BYOD also invites the use of cloud- New York Mellon. Blacklisting apps based storage through apps such without this discovery period can as Dropbox. The trick for the CIO lead to trouble; employees wont is to make sure corporate data stop using apps on BYOD devices doesnt find their way onto these because of an IT mandate. mostly free consumer services. An app store can also play in Some cloud storage service provid- your favor, too. By creating app ers offer an enterprise service. The stores for various devices, emkey is to make it easy and seamployees in a BYOD program can less for end-users who are familiar choose the device that has the with simple-to-use Dropbox. apps and Web services available You could try to push people to it. Give users a sliding scale, to Sharepoint but thats probably says Ruger of Motorola Mobility. not going to work, says Hyatt Hotels Malcom. Lost Devices: To Wipe Building a corporate app store or Not to Wipe for BYOD can also be quite a feat. Perhaps the biggest concern with BYOD is lost devicesand lost corporate data. Most companies with a BYOD policy will reserve the right to wipe the lost device. Theres just one problem: An employee has to report the device as lost. This could take weeks before the employee relents, reports the device lost, and loses all the data on it. One of the recommendations by the panel is to take a tiered approach, as a way to give employees the incentive to report a lost BYOD device. That is, lock it down first before wiping it. Clearly, BYOD opens up a host of concerns for CIOs. But CIOs should work through these issues sooner rather than later. Dont lie to yourself, people are going to use these devices, Malcom says.
Work, Meet Life Truth is, BYOD blurs the lines between work life and personal life. Context changes throughout the day and sometimes during a single session on Facebook, says CEO Jeff Haynie at Appcelerator. For instance, a salesperson might fire up her Facebook app and update her status when a friend starts a Facebook chat to discuss a business opportunity. The iPhone 4Sa popular BYOD gadgethas a high-resolution camera, which often leads to direct posting of social pictures on Facebook. Yet a CITE attendee who works at a winery related that the company policy warned that any employee posting pictures on social media of un-
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BYOD: IT Execs Learn to Let Go of Command and Control Mindset
User Perspective
business users can easily license whatever software they need without intervention from IT. Moreover, as employees make personal investments in their own state-ofthe-art smartphones and tablets, they want the option of using their own gear on the job. Rather than trying to block users from bringing personal devices into the enterprise or restricting access to social networking venues like Twitter or Facebook, savvy CIOs are actually facilitating the juggernaut thats become the consumerization of IT. The reality is employees have their own devices, theyre using on-
is how we can help you do this or This is another option, but The consumerization of IT has some managers giving up we cannot flat out say no, says gatekeeping. The result? More productive employees, more Noah Broadwater, CTO at Sesame rewarding tech jobs. By Beth Stackpole, Computerworld Workshop. Broadwater, like a growing SESAME STREETS ELMO AND BIG and software platforms were put Soon, the mindset of opennumber of forward-thinking IT exBIRD might be all about nurturing ly embracing new technologies into play. ecutives, has aptly recognized and empowerment, but the IT deThe mandate changed, howev- started to filter over to internal IT that saying no in todays climate partment at parent company Sesa- er, a couple of years back when practices. Instead of a command- of consumer-driven IT is just an me Workshop has historically been the top IT post was elevated to an and-control mentality, IT began a opening for business to do an a bit more like Oscar the Grouch in executive-level position. The move concerted effort to become the end-run around the department its zeal to control technology. department of yes, including giv- and potentially jeopardize the was part of a plan to help adLike most corporate IT shops, ing the green light to the use of vance the companywide charter CIOs spot at the executive table. Sesame Workshops 25-person IT of interactive customer engagepersonal devices in the workplace. With ready access to pay-byI made it clear to everyone in group was charged with keeping ment via a multitude of media, the-pound cloud-based services the department that no is never covering everything from project the data center running smoothly including the Web, social media an answerwe can tell them This management software to ERP, and directing whatever hardware networks and mobile platforms.
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line services for both personal and professional use, and theyre saying what theyre saying on social media channels, says Chris Curran, a principal at PricewaterhouseCoopers. You have control of none of those platforms, so you either have to embrace the reality of it or get steamrolled, Curran says. Your choice is to become the forwardthinking, market-driving, high-value CIO or remain as the head of some back-office operation. Gatekeeper no more While the thought of ceding control can send even the most confident IT exec into a panic, experts contend this is not a moment to throw up your hands and capitulate. CIOs embracing bring your own device (BYOD) policies are reporting a real upside, claiming
User Perspective
users are far more productive and satisfied with both their work environment and their newfound relationship with IT. Early feedback shows that companies can actually save money with smart BYOD policies, thanks to reduced support costs. Beyond that, CIOs, unencumbered by a spate of operational responsibilities related to buying and supporting hardware, say they are redefining their role from gatekeeper of technology to enabler of strategic technology services that empower the businessand re-energize them in their jobs as well. IT execs must be getting the message, because a growing number are getting on board with BYOD and consumerization. According to a November 2011 survey of 605 C-level executives by Avanade, a managed services provider, nearly three-quarters (73%) of respondents said escalating use of employee-owned technology is a top priority in their organization, and 60% said they are now adapting IT infrastructure to accommodate personal devices in lieu of putting policies in place to restrict their usage. For the responding executives, the main attraction of BYOD has less to do with recruiting and retaining younger employees, and more to do with increasing productivity in their organizations. Some 58% of Avanade survey respondents said the greatest benefit of BYOD is the ability to allow employees to work from anywhere, while 42% said its that employees are much more willing to log work time after hours. Benefits aside, BYOD certainly presents a thorny set of challenges for IT, particularly as they relate to managing risk around data security. Managing risk relative to data privacy and securitythat remains the No. 1 job, says Tyson Hartman, Avanades CTO. That said, the difference in this trend is a lot of what you already provide to your employees can now be provided in new ways. You can get greater ROI on existing investments if youre open to providing more usage and more access paths. New-school IT So whats the best way for IT to orchestrate, rather than react to, consumerization and BYOD? The first step involves pushing a tried-and-true directiveforging a closer relationship with business usersto the next level. You have to get closer to customers so you can understand the things theyre really passionate about and try to create some flexibility there, says John Murray, CIO at Genworth Financial Wealth Management. The pie chart of the CIO has changed, and they need to spend a bigger slice of time with sales and marketing and with customers. Murray, who didnt come up through the traditional IT ranks but rather spent time on the investment banking side and has business experience running software startups, says his most important ally these days is the firms recently-hired chief marketing officer, with whom he works closely to push the firms new dig-
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ital agenda, which establishes a variety of new entry points for the customer experience, including mobile platforms. Its all about the new relationship, he says. Were not the order taker waiting for marketing to tell us their road map so we can build it out. The two groups collaborated closely to launch Genworths newly designed interactive website for its financial advisor customers and are now working to identify website capabilities that lend themselves to mobile apps, which will be launched over the next year. Murray is so adamant about the new customer focus that hes instituted policies to ensure the mindset filters down to his 100-person IT crew. Prospective hires are evaluated on their abil-
User Perspective
ity to engage with business, and a key performance metric for IT staffers is how well their internal customers rate them on their ability to deliver not just service, but sound business advice. One of the explicit ways we measure and pay people is based on feedback from internal customers, Murray says. It used to be whether you were on time and on budget. Now its about whether youve established relationships where people seek out your advice. Not all IT staffers are currently evaluated on their ability to forge relationships with the business its a formal requirement for his direct reports and managers only. The department is moving in that direction, however, and has instituted a number of programs to foster IT and business interaction. of costs related to using their personal device in the workplace. Just because Napolitanos team has opened the door to personal devices, however, doesnt mean that IT has abdicated its role of securing corporate data assets. On the contrary, that task remains a top priority for IT, NaBlackBerry vs. stipend The old-school objective of IT was politano says. Arincs policies reto control, says Richard Napolitano, quire BYOD users to sign a reCIO at Arinc, a global communicalease giving IT the ability to wipe tions, engineering and integration their device, including personal provider. The new school is about data like photos and music, in the leveraging technology to help moevent that its lost or stolen. The tivate and make business users idea is to do what it takes to promore productive, which he views as tect corporate IP while still maknew rules of engagement. ing IT flexible and straightforward To that end, Arinc is now fulfor users. The result, says Napolily embracing a BYOD policy, givtano, is a happier user base that ing users a choice of receiving a puts more trust in IT. company-issued BlackBerry or a The old-school mindset is restipend plan that covers the bulk ally less about win-win and more Among the initiatives: Putting the goal front-and-center at off-site meetings, making internal relationships a component of annual reviews, and allocating budget for IT staffers and business users to informally collaborate over lunch. about I win, says Napolitano. The mere fact that the customer is a happy camper [with BYOD] is a benefit. Now you have an ally out there, not someone trying to work around you. Remote wipes a must At financial services firm Vanguard, data security and compliance is a core mandate, even as the company moves to embrace consumerization as part of its new agenda to leverage technology for collaboration, communications and mobility, according to Abha Kumar, a principal in the IT division. Instead of looking at regulation as an excuse to opt out of BYOD, Vanguards IT group tackled security as a business problem to solve in order to deliver the services its customersinternal and
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externalwere demanding. As users get used to more functionality on their smartphones, they want to bring them into [the enterprise]its not a question of if, but a matter of when, Kumar says. We accepted that premise and began to look at what the potential downside or threats were and then what we could do to address them. In this case, Vanguard instituted mobile device management software from Good Technology
User Perspective
that gives users of all types of devices access to company email and calendars, yet at the same time has encryption and other security technologies that enable the IT group to prevent unauthorized access to other data. There is also the ability to remotely wipe the device if there is a problem. The more users take advantage of the corporate stipend program to cover BYOD devices, the more unencumbered IT is from having to administer day-to-day support. We may no longer have to have a department that takes care of what goes wrong with the BlackBerry, Kumar says. Right now, if your BlackBerry is broken, you go to a crew member to get support. If a personal device isnt working, IT isnt going to get the call. Under Broadwaters direction, Sesame Workshop now also lets employees bring whatever device they wantiPhones, iPads, Android phones or tablets, or Windows phones or tabletsto the job, as long as they sign a waiver giving IT the go-ahead to set some basic security parameters, including the ability to remotely wipe the device if necessary. Broadwater is also engaging his internal clients to help identify what technologies and capabilities Sesame Workshops external customers might be interested in. Via open competitions and steering committee reviews, employees from the business units are working alongside IT to champion new initiatives such as mobile apps and more interactive Web experiences a change that Broadwater says is a win-win for the organization. The old-school CIO was really good at listening to the CFO and to HR and legal, Broadwater says. The new CIO needs to be really good at listening to the user and the world at large and then selling through the point to the CFO, legal and HR. Its all about driving IT and business closer together so they work hand in hand.
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2.

Enterprise Software Getting More Mobile

BRING YOUR OWN DEVICE

3. A Third of IT Shops Support Personal Smartphones, Tablets at Work

4. Are BYOD Workers More Productive?

6. Young Employees Say BYOD a Right Not Privilege

7. BYOD: Making Sense of the Work-Personal Device Blur

Custom publishing from

9. BYOD: IT Execs Learn to Let Go of Command and Control Mindset

13. More on BYOD

Industry Trend Enterprise Software

Getting More Mobile

Industry Trend A Third of IT Shops Support Personal

Smartphones, Tablets at Work

Industry Trend Are BYOD Workers More Productive?

BRING YOUR OWN DEVICE

Market Survey Young Employees Say BYOD

a Right not Privilege

BYOD: Making Sense of the Work-Personal Device Blur

stores; white-black listing apps; and dealing with lost devices.

BYOD: IT Execs Learn to Let Go of Command and Control Mindset

YOUR CORP DATA STAYS BEHIND THE F IRE WALL

YET YOU CAN USE IT ON ANY MOBILE DEVICE

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