Abstract

An organization can face several problems. The main focus of this study is determining own responsibilities and performance, developing interpersonal and transferable skills; understand the dynamics of working with others and developing strategies for problem solving.

Contents
Abstract ........................................................................................................................................... 1 Introduction ..................................................................................................................................... 4 Learning Objective 01: Be able to determine own responsibilities and performance .................... 4 1.1 1.2 1.3 1.4 Developing a set of own responsibilities and performance objectives ............................ 4 Evaluating own effectiveness against defined objectives ................................................ 5 Making recommendations for improvement .................................................................... 6 Reviewing how motivational techniques can be used to improve quality of performance 7 1.4.1 Providing transportation: ............................................................................................... 7 1.4.2 Housing Facility: ............................................................................................................ 7 1.4.3 Reward: .......................................................................................................................... 7 1.4.4 Bonus: ............................................................................................................................ 8 Learning Objective 2: Be able to develop interpersonal and transferable skills............................. 9 2.1 Developing solution on the basis of work place problems ................................................... 9 2.1.1 Verbal and non-verbal communication .......................................................................... 9 2.1.2 Body structure .............................................................................................................. 10 2.1.3 Responsiveness of Work .............................................................................................. 10 2.1.4 Feedback from colleagues............................................................................................ 10 2.2 Communicating in a variety of styles and appropriate manner at various levels ............... 10 2.3 Identifying effective time-management strategies .............................................................. 11 LO 3: Understand the dynamics of working with others .............................................................. 12 3.1 Explaining the roles people play in a team and how they can work together to achieve shared goals ............................................................................................................................... 12 3.1.1 Job Requirements:........................................................................................................ 12 3.1.2 Resource allocation: ..................................................................................................... 12

3.1.3 Group Communication: ............................................................................................... 12 3.1.4 Fulfil job requirements ................................................................................................. 12 3.1.5Training and job performance ....................................................................................... 12 3.2 Analysing team dynamics ................................................................................................... 13 3.3 Suggesting alternative ways to complete tasks and achieve team goals ............................. 13 LO 4: Be able to develop strategies for problem solving ............................................................. 14 4.1 Evaluating tools and methods for developing solutions to problems ................................. 14 4.2 Developing an appropriate strategy for resolving a particular problem ............................. 14 4.2.1 Understand the problem ............................................................................................... 15 4.2.2 Set plan......................................................................................................................... 15 4.2.3 Implementation ............................................................................................................ 15 4.2.4 Evaluation .................................................................................................................... 15 Conclusion .................................................................................................................................... 15 References ..................................................................................................................................... 16

Introduction
In this study several issues are discussed that can occur in an organization. Problem solving can be best described as observing something wrong and take initiative to solve the problem. As per more complex description, problem solving is including process of identifying problem, such that quality assurance, risk management. Self management can be best defined as the ability of individual to provide most possible outcome for their specific job.

Learning Objective 01: Be able to determine own responsibilities and performance

This section basically deals with individual resources. In this section responsibility of individual, performance objective, individual appraisal and application of motivation and performance are discussed. 1.1 Developing a set of own responsibilities and performance objectives

Own responsibility and performance management is related to self management. Self management can be best defined as the ability of individual to provide most possible outcome for their specific job. First two responsibility of management organizing and planning is related with self management. This topic helps individuals to determine their personal capabilities and demand. Individual with good expertise on self management hold some unique skills. Those skills best represent their abilities to assess individual strengths and weakness (Curtis 2004). Individual skill is very much important for the organization as it can bring competitive advantage for the organization. In this part of study the scope of self management is discussed. People are ought to take responsibility to prove the individual potentials. There are ways of proving inside potential of an individual. Individual can; i) assess and compare individual performance with others in same place in order to find out the required improvements ii) behave in such as that is suitable for the colleagues, seniors and juniors iii) determine and set out customs to develop themselves and this can be

externally and internally in comparison to organization iv) work in a least risky position v) work with knowing the role should play as employee and the power he deserves (Down, Fechner & Purcell 1998). 1.2 Evaluating own effectiveness against defined objectives

Individual have to evaluate personal effectiveness with the goals and objectives that are assigned by the organization, so to evaluate individual have to proceed with a systematic way. Quality and acceptance of responsibility of self job Job of individual will be accepted after fulfilling prerequisites for customer service, quality work, use of resources and authority, here the level of work policies are varied as per organizational policies Job scope of the individual should be safe and organized as per policies and standards of organization Methods of quality measurements are used simultaneously as per methodical progress of jobs. Managing self jobs Individual orders are accepted as per predetermined manner and examined against accepted job quality and range Job weight is determined and prioritized as per allocated time limit Next job assignment is hand over to the correct individual which is determined as per previous better performance. Application of the knowledge and understanding of responsibility of Council Work of individual staffs determines the correlation among them Individual and staffs follow their duties and responsibilities as per organizational policies and plans Maintenance safety of society Danger of safety are determined and reacted in relation to possible healthiness of society Crisis of society should be pointed out within shortest possible time and cured in perfect manner

Consequences of events are not similar on different customers, so consequences of events on dissimilar on different customers are cared with due care.

Individual need support from other staffs and community members and these supports are responded and reacted to in line.

Managing changes 1.3 To be developed and changed exterior change are occurred in organization Place of work is changed for individual work and it is acknowledged Predetermined changes in advance labor outcomes are placed into action To supply proposition for job exact ways are determined Proposals of job civilization are handled in a positive mind.

Making recommendations for improvement

Human resources are very much eager to get promotion and are willing to display recommendation for improvements. It is the worker who are able to take initiatives and take the organization at pick at all stages by concentrating on issues like cost minimization, improving goodwill, by providing good service. Proper monitoring from executive level may reduce the responsibility of employees. Some initiatives can be taken which are like recommendation for improvements. These recommendations are for improvements are related to Review Management- Change in management and also within the organization both individual responses in such way to implement change. Opportunity evaluation- Employees best knows the condition of an organization so they can generate idea to develop the organization. So all staffs and members should be encouraged to share idea to enhance work opportunities and practices. Defending on personal practice for improvement: This is another way to significantly reflect and measure personal work habit. By this way a improved workplace can be designed. Engaging Coworkers: In a unique or innovative workplace all employees can actively collaborate with other employees and can share the knowledge of workplace. Adaptation- As all the members are not experienced so adaptation with new workplace is an important matter.

1.4

Reviewing how motivational techniques can be used to improve quality of performance

As per Maslow the important way of motivating employees is to fulfill needs. As per Maslows Hierarchy of Needs theory lower level employees are very much willing to fulfill their lower level needs. Lower level need means physical need and need for shelter. Here in motivating human resources of an organization Maslows Hierarchy of Needs theory plays a great role. Management tries to motivate their employees as per their need (Lawrence 2002). For example if the executives try to fulfill the demand of employees they must know their demand. If any employees seek for financial help and the management tries giving him authority the employee will not be happy and motivated. Most of the human beings are derived by similar type of demand. So managers should keep in mind the motivational factors at different level of an organization for further instance. At lower of stage money is a sole motivator and can fulfill the demand of the employees (Bartetzko 2004) In his study McGregor consigns the motivational factors. As per McGregor there are two types of employees. One type is not willing to work and take work as a pressure. But other type of employees is willing to work and take work as simple other works. From studies it can be said that motivated worker are willing to work. But unmotivated worker are not willing to work they search for switch job and take better job. In this case managers should take initiatives to motivate employees. Because motivated worker work willing for the betterment of the organization and bring competitive advantage for the organization. There are several ways of motivating employees. Such as 1.4.1 Providing transportation: transportation is a major problem for employees. So organization can provide transport facility for the employees which are non monitory motivation. 1.4.2 Housing Facility: Organization can offer housing facility for the successful worker, so there will be competition of doing better in the organization and take the facility. Such housing facility will work as a monitory motivation. 1.4.3 Reward: Organization can offer reward for worker on the measurement of work. Best performer will awarded monitory reward. So worker will be willing to do good job so that they can be able to get the facility. Here Reward is monitory facility.

1.4.4 Bonus: Bonus can also be used as motivation. Employees will be eligible to get bonus on the profit of the organization. If such offer is announced by top management than employees will be eager to do the best work and win bonus. Human being is not same in nature. So management should identify the need of different employees and try to fulfill the demand. Motivated worker are dedicated to work and try to best achieve the organizational goals and objectives.

Learning Objective 2: Be able to develop interpersonal and transferable skills

In this section of study effective communication, medium of communication, time management and solution of problems is discussed. 2.1 Developing solution on the basis of work place problems Problem solving can be best described as observing something wrong and take initiative to solve the problem. As per more complex description, problem solving is including process of identifying problem, such that quality assurance, risk management. Initiative in problem solving is an important aspect; initiative means to take action to solve the problems. Initiative not always means the involvement of supervisor, but to solve problem before it effect workplace environment (Williams 2005). There are several ways of solving problem in workplace: In time of Contingency: When the employees of an organization are required to solve nonstandard situation that may arise. Using reassessment of equipment: Equipment should be checked and proper maintenance should be maintained. Consumer service providing: Customers should be given chance of participating in problem resolution process. They may also take part in planning, resource allocation and resolution of contingency situation process. Problem solving is a very important part of any organization and job. But professionals are needed to solve higher levels of problems. For example person who is responsible to solve problems of material and others related to production, must have high level of problem solving skill in delays and damage of materials. One related to problem solving issue must understand the role and environment of work. Individual have to learn and assess the levels of performance stated in workplace and unit context. There is several solution of problem solving issue. These are: 2.1.1 Verbal and non-verbal communication Verbal and non-verbal communication channel are most common types of solution that arise for solving problems. These communication channels can use to increase awareness that cause

primary concentration. That means how to express a message, how to behave with colleagues or customers, and it is very much essential communication medium. 2.1.2 Body structure Body structure or language is an essential part of solution of arising problems. Sometimes body language has a major thing to communicate with disables like deaf and it works very much. 2.1.3 Responsiveness of Work Consumers are the king of business. So its better to mutually working with consumers in regards to solve problems and offer alternatives to solve problems. This is must for communication. 2.1.4 Feedback from colleagues These are some signs how the surrounding behave with you and also social activities to communicate with others. Problems can be occurred at place of a company. But the major fact is that to find out the problem and give appropriate solution. Here highly educated people are needed to solve the problem. In a business organization problems are not wanted, but unwanted problems should be resolved by taking initiative before it hampers organizational productivity. 2.2 Communicating in a variety of styles and appropriate manner at various levels Communication is very important for an organizational success. Communication is mostly developed at the organizational circle. Employability skill is mostly related to communication. For a job practice four most important issues to all job practices that are To read To write To speak To listen Communication is to get lots of shapes to have to get a job result and might take in to create document that means all the documents of protection credentials to in expanded study on the competition. Qualification of policy and modus have to be read and interpreted and also explanation of documentation of multifaceted tender. Nowadays technology is a very crucial element of communication. In case of employability technology may not play a great role but

technology has a great role in communication at work place. Another important issue is language and English is most preferable here. People who have proficiency in English and can communicate with skill (TW 2003). Basically communication is not an easy task and has a lot of levels and stages to overcome, so one has to settle proper communication channel for the components and fundamentals one working with. Clear communication channel is required at all stage of organizational performance. Employees can keep proper communication with consumers such as convey message, wishing on special occasions etc by using proper communication channel. 2.3 Identifying effective time-management strategies Time management is very essential in organization. Especially in employability skill effective time management is necessary. Time management is under planning and organizing which is effective employability skill. Effective time management can be identified by using some tools. Effective time management strategies are: Prioritization of task Make sequence of work Decentralization of difficult task Time distraction Measure of time consuming tasks and take initiatives.

LO 3: Understand the dynamics of working with others

This section basically discussed about team building and group work in team. 3.1 Explaining the roles people play in a team and how they can work together to achieve shared goals In a team individual plays great role as it is made by individuals. The ways of role playing and work together under a team to achieve goals are described below: 3.1.1 Job Requirements: First have to requirement of job site and have to categorize the rules and regulations. Than features and particulars of job site obligation have to be categorized for accelerating management work process. Customers are the king of business, so needs and expectation of customers have to be planned. Risk of job should take into account so that all OHS can be classified. 3.1.2 Resource allocation: All necessary resources needed in team management have to be arranged for practice and current requirements. Necessary resources and tools have to be arranged in time as per requirement. To build up team, plant and tools should be tested. 3.1.3 Group Communication: Confirm that certain job is allocated and programmed so that it can be completed within the least possible time. Job should be distributed in group as per the capabilities of group members. It is required because experts can complete the task within least possible time than non experts. It should be kept in mind that licences for jobs are valid and related to job requirements. 3.1.4 Fulfil job requirements Requirements for job should be fulfilled by the human resource in a appropriate approach. It is required to make sure that certain orders are established, finished and implicit. 3.1.5Training and job performance Training is very much essential basically for group work, because all of the members are not well educated about the issue of interest. So first have to categorize gap in work force. Guidance of job should be available and suitable. Available aid should be made to the human resource to

assess the goal of the team. At last relevant job appraisals should be made as per laws and regulation of related industry (Smith & Comyn 2006). 3.2 Analysing team dynamics In the place of work teamwork is familiar with the significance of affiliations with others. Basically is team is formed to bring the best output. In general team members are working together to bring the best output. Team dynamics is necessary in team success. There are various difficulties in maintaining a team. Rising difficulties and variety of services and commodities are made available for place of work elasticity and multi skilling which is just a number of the aspects and manipulating the raising obligation for joint effort. Each and every member of a team has to be cautious about the team formation. There are a several number of the team work expertise is required to build up team. Taking sides of members of team is a requirement. This not the job of general team members rather it is the responsibility of superiors. Superiors have to monitor the work of team members and development and supply aid where essential. Team members are required to see obstacles in the job and work together to solve this. Contribution to the optimistic team dynamic is another requirement. It is the first and foremost responsibility of the team members to take into account of dealing properly with due argument. Along with the responsibility of other members superiors should accept individuals affiliation. Teamwork is crucial because of its decentralization policy. Here everyone separated their side of work and do it proper expertise. Here only a few amount of task is interdependent and individuals have not to rely on the task of other individuals. In a group dynamics one better understand the goal of the team and do level best to achieve this goal. All members of a team make sure that in the place of work circumstances considers the stage of act in the division. 3.3 Suggesting alternative ways to complete tasks and achieve team goals Objective of formation of a team is to achieve the goals and objectives of the team. Alternatives method of work is termed as specialization. In case of specialization all team members will continuously perform the work role that is assigned by the team and that is his area of expertise.

LO 4: Be able to develop strategies for problem solving

This section of the study deals with problem specification, possible outcome identification, tools and techniques, planning of tools and technique and evaluation. 4.1 Evaluating tools and methods for developing solutions to problems There are some certain strategies that will help to solve problems. These strategies are discussed below: Mathematics Algorithm is a very important tool of developing solutions for problems. It is a very organized way of developing tools for solving problems and brings out solution. In case of Algorithm arithmetical method is very popular. By using algorithm it can be assumed that correct result can be found but it not necessarily ensure that algorithm is the most possible way of solving problems. Solving problems by algorithm is popular because it serves a standard way and problems that arise in organizations can be solved by using these standards. But in some situation algorithm does not work as it is time consuming and sometimes unrelated. Such that algorithm works with numbers and all problems are not always related to numbers. Heuristics Heuristic is an experience based problems solving, learning and discovering technique. It is psychological technique which might not work at all situations. Problem that arises in an organization in continuous process by different elements can be solved by using this technique. But this technique may not solve all straightforward difficult situations. Trial and Error Trial and error method is a way of solving problems in which numbers are different but those are not function. This is an alternative method and users use it when all other alternatives are not working. When there are available alternatives, than it is not necessary to use this technique to solve problem. 4.2 Developing an appropriate strategy for resolving a particular problem There are four basic strategies for resolving a particular problem. These are discussed below:

4.2.1 Understand the problem In an organization to solve a particular problem one has to understand the problem first. Understanding means find out the type and depth of problem. In this stage problem is identified and the type of problem is discovered (Burris 2005). 4.2.2 Set plan The next step is to set plan to solve the problem. Planning is deciding what is to be done. Here planning is done to solve the specific problem. As per it is identified in previous stage at this stage organization should develop some tools and techniques to solve the problem. Alternatives should be developed to solve the problem (Burris 2005). 4.2.3 Implementation At this stage those who charged with responsibility will implement the plan that decided in previous step. As there are several alternatives best alternatives should be selected to get best possible output in relation to situation (Burris 2005). 4.2.4 Evaluation Evaluation means checking the steps in problem solving stage. After getting the result it should be find out whether there are any defects or not. If there are any defect that it should be found out and reason behind this defect should be determined (Burris 2005).

Conclusion
Human being is not same in nature. So management should identify the need of different employees and try to fulfill the demand. Motivated worker are dedicated to work and try to best achieve the organizational goals and objectives. Teamwork is crucial because of its decentralization policy. Here everyone separated their side of work and do it proper expertise. Here only a few amount of task is interdependent and individuals have not to rely on the task of other individuals.

References
Bartetzko, A 2004, Key Competencies, Employability Skills and the new training organisation. Burris, A 2005, Understanding the Math You Teach., Merrill Prentice Hall. Curtis, D 2004, 'International perspectives on generic skills', Generic Skills in vocational education and training, NCVER, Adelaide, pp. 19-37. Down, C, Fechner, S & Purcell, R 1998, 'Maximising Learning, Department of Employment, Education,', Training and Youth. Lawrence, T 2002, 'Teaching and assessing employability skills through SkillsUSA', Annual Quality Congress, vol 56, pp. 285-95. Smith, E & Comyn, P 2006, The development of Employability Skills in novice workers, , viewed 27 January 2006, NCVER, viewed 5 July 2012,<.>. TW, S 2003, 'Teaching and assessing employability skills through Skills USA', Annual Quality Congress, vol 56, pp. 265-75. Williams, C 2005, ' The discursive construction of the competent ', Employability Skills, Studies in Continuing Education, vol 27, no. 1, pp.. 33-49.