GPROT05/OCT07/VER6
CONTENTS
SIGN IN & SIGN OUT AIS PAGES OFFICE BRIEFING PAGE HELP PAGES TIMATIC CRYPTIC COMMANDS (TIMATIC) ENCODE/DECODE DATE AND TIME CONVERSIONS MATHEMATICAL CALCULATIONS AVAILABILITY ENTRIES DUAL CITY PAIR AVAILABILITY DIRECT ACCESS TIME TABLE ENTRIES SCHEDULE ENTRIES AVAILABILITY CHANGE ENTRIES EXPLANATION OF AMADEUS ACCESS LEVELS STATUS CODE SEEN AT SELL TIME FLIGHT INFORMATION MINIMUM CONNECTING TIME DISPLAY CONNECTION POINTS SEGMENT SELL MANDATORY PNR ELEMENTS OPTIONAL ELEMENTS OTHER SERVICE INFORMATION SPECIAL SERVICE REQUEST EPAY OPTION FOR TICKETLESS AIRLINE PNR APIS TRAVEL DETAILS ADVANCE SEATING THROUGH SEAT MAP OPEN SEGMENT INFORMATION SEGMENT GHOST SEGMENT FREQUENT FLYER NUMBER EXTENDED SECURITY TICKET NUMBER TRANSMISSION PNR RETRIEVAL & DISPLAY PNR CLAIM PNR MODIFICATIONS PNR AND ITINERARY PRINTING SPLIT BOOKINGS HANDLING NON HOMOGENEOUS PNR CONDITION 5 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 9 10 10 10 10 11 11 12 12 12 12 12 12 13 13 13 13 13 14 14 14 15 15 15 GPROT05/OCT07/VER6
COPY PNR PNR HISTORY PNR RECALL ENTRIES MULTI LIST-SEARCH BY FLIGHT MULTI-LIST SEARCH BY OFFICE SEARCH BY OFFICE QUEUES AMADEUS E MAIL E MAIL STATS PNR SMS FARES FARE QUOTE DISPLAY FARE QUOTE DISPLAY CHANGE ENTRIES FARE QUOTE NOTES FARE QUOTE BOOKING CLASS FARE QUOTE ROUTING FARE QUOTE PRICING FARE QUOTE CURRENCY FARE QUOTE MILEAGE FARE QUOTE RATE OF EXCHANGE FARE QUOTE EXCESS BAGGAGE CREDIT CARD APPROVAL ITINERARY PRICING FARE DIAGNOSTIC BEST PRICER HOTELS BEST AVAILABLE RATE (BAR) GUARANTEE HOTEL AIS AND HELP PAGES HOTEL LIST DISPLAY HOTEL AVAILABILITY SCROLLING ENTRIES HOTEL SELL HOTEL FEATURES HOTEL POLICY INFORMATION HOTEL PRICING HOTEL RATE CHANGE HOTEL TERMS HOTEL POINTS OF REFERENCE HOTEL MODIFICATIONS / CANCELLATION AMADEUS RAIL CARS CAR LIST DISPLAY
15 16 16 16 16 16 16 17 18 18 18 18 19 19 19 20 20 20 20 21 21 21 21 21 21 22 22 22 22 22 23 23 24 24 24 24 25 25 25 26 26 26 GPROT05/OCT07/VER6
CAR AVAILABILITY DISPLAY CAR RATE FEATURES, CAR TERMS CAR SCROLLING ENTRIES CAR SELL CAR MODIFICATIONS CUSTOMER PROFILE AMADEUS SITES LIVE CHAT AMADEUS LEARNING CITY AMADEUS WEB TRAINING REGISTRATION EXTENDED OFFICE SECURITY RETRIEVAL ENTRIES PERTAINING TO EOS SETUP LOCAL SECURITY ADMINISTRATION COMMANDS SIGN IN ATTRIBUTES GENERAL DOS AND DONTS FOR RESERVATIONS
26 27 27 27 27 28 28 28 29 29 29 29 29 30 31
GPROT05/OCT07/VER6
5
VISIT AMADEUS ONLINE LEARNING AT WWW.ALC.AMADEUS.COM
HE SIGN
JI 1234AA/AS JI*1234AA/AS JXC JMB JD JB JJ 1234AA/AS JO / JO*
AIS PAGES
VIEW AIS MAIN MENU PRODUCT ANNOUNCEMENTS IN AMADEUS INFORMATION ON AN AIRLINE, FOR EX, UL AIRLINE LOCAL CONTACT NUMBERS INFORMATION ON A PARTICULAR COUNTRY INFORMATION ON A SPECIFIC AIRPORT CURRENT WEATHER FORECAST FOR A CITY PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL INFORMATION ON A SPECIFIC CAR COMPANY INFORMATION ON A SPECIFIC HOTEL CHAIN INFORMATION ON TRAINING SCHEDULES INFORMATION ON AMADEUS LEARNING CITY INFORMATION ABOUT ETKT LOCAL GUIDELINES IVS PAGES FOR VISA INFORMATION
HE AIS
GG AIS GG NEWS GG AIR UL GG AMA IN LCL GG COU FR GG APT NRT GG WEA LAX GG PCA xx (xx=carrier code) GG CAR ZE GG HTL RD GG AMA IN TRx (where x = region code, for ex, for Delhi(North), the page would be GG AMA IN TRN) GG AMA IN ALC GG AMA IN ETT GG AUX IN CH (where IN denotes Indian national and CH denotes the country being visited ie Switzerland. Note: Your agency needs to be a subscriber to IVS to view these pages) GG AMA IN IND GG AMA IN TKT GG CODE GG CODE W
INFORMATION ON INDIAN (AIRLINES) BOOKING GUIDELINES AMADEUS INDIA INFORMATION PAGE ON RESERVATION AND TICKETING GUIDELINES TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES TO SEE A LIST OF ALL CODES STARTING WITH W
HE GD
GD GMD
HELP
HELP INDEX BY LETTER HELP ON NAME ELEMENT STEP BY STEP INSTRUCTIONS FOR COMMON TASKS HELP ON MEALS HELP ON THE LAST TRANSACTION ENTERED
HE HE
HE A HE NM HE STEPS HE MEAL CODES HE/
TIMATIC
HE TI
In Amadeus Selling Platform, follow the following steps: 1.Verify you are in the command page or click on the command page icon 2.Click on the Scripts tab 3.The information icon on the extreme right under the Scripts tab GPROT05/OCT07/VER6
6
ENHANCE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM
refers to Timatic (it says Travel Information). Use a mouseover to conrm.4.Click on the icon. This will open up the Timatic window where you can check Visa / Health information / information regarding Customs, taxes to be paid at the airport etc. 4.To send this information as an email, click on the FAX/Email icon and then click on Send. Enter email address of receiver and click on Send. 5. In case your email setup is not congured, do that rst. There is a seperate handout available for the steps. CRYPTIC COMMANDS: MASK FOR VISA INFORMATION MASK FOR HEALTH INFORMATION MASK FOR VISA AND HEALTH INFORMATION INDEX FOR NEWS ITEMS INDEX FOR RULES,TERMS AND DEFINITIONS LIST OF AIRPORTS FOR A SPECIFIC COUNTRY LIST OF COUNTRY GROUP CODES AND GROUP NAMES DISPLAY MEMBER COUNTRIES FROM GROUP CODES HE TI TIFV TIFH TIFA TINEWS TIRULES TILCC/GERMANY TIRGL TIRGL/SCHS (where SCHS is the group code for Schengen states)
ENCODE/DECODE
ENCODE CITY / AIRPORT NAME ENCODE FROM PART OF CITY NAME DECODE CITY / AIRPORT NAME ENCODE AIRLINE NAME DECODE AIRLINE NAME ENCODE COUNTRY NAME DECODE COUNTRY NAME ENCODE A HOTEL DECODE A HOTEL ENCODE A CAR COMPANY DECODE A CAR COMPANY ENCODE A STATE DECODE A STATE LIST STATES FOR A COUNTRY DECODE AN AIRCRAFT TYPE LIST CONNECTING POINTS DISPLAY NUETRAL CONNECT POINTS DISPLAY NUETRAL CONNECT POINTS WITH AIRLINE OPTION DECODE A HOTEL RATE CODE (EX SUM) DECODE CAR EQUIPMENT
HE CONVERT
DAN ROME DAN CIN* DAC TYO DNA SABENA DNA SN DC FRANCE DC FR DNH BEST WESTERN DNH BW DNC AVIS DNC ZI DNS FLORIDA DNS US FL DNS US DNE IL9 DX DELLAX DRT 19DEC DELLAX DRT 19DEC DELLAX/AMH DNN SUM CE PHN
HE DD
DD SIN DD LON/LAX DD LON1500/LAX DD ZZZ1500/DEL DD25DEC02
MATHEMATICAL CALCULATIONS
ADD VALUES SUBTRACT VALUES MULTIPLY DIVIDE
HE DF
DF 889;1733;669 DF 1955-889 DF1604*33 DF1509/34 GPROT05/OCT07/VER6
7
MAXIMUM NUMBER OF AIRLINES WITH LAST SEAT AVAILABILITY
AVAILABILITY
NEUTRAL AVAILABILITY AVAILABILITY FOR SPECIFIC AIRLINE AVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers) EXCLUDE SPECIFIC AIRLINE AVAILABILITY WITH DEPARTURE TIME AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) AVAILABILITY WITH SPECIFIC CABIN CLASS AVAILABILITY AS PER NUMBERS OF SEATS AVAILABILITY WITH CARRIER CODE, NUMBER OF SEATS AND RBD CLASS SPECIFIED AVAILABILITY WITH TRANSIT POINTS AVAILABILITY WITH 2 TRANSIT POINTS AVAILABILITY WITH TRANSIT POINT & AIRLINE EXCLUDE A CONNECTING POINT ONLINE CONNECTIONS CARRIER-PREFERRED DISPLAY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY AVAILABILITY BY ARRIVAL TIME SEVEN DAY SEARCH ENTRY
HE AN
AN10DECDELLON AN10DECDELSIN/ASQ AN10DECDELSIN/ASQ,AI,TG AN23DECDELLON/A-AI AN10DECLONBRU1600/ASN AN20DECDELBKK/ATG/CM AN20DECDELLON/ABA/KY AN23DECDELLON/B4 AN23DECDELBKK/ATG/CM/B4 AN28JUNDELLAX/XBKK AN28JUNDELSFO/XBKKLAX AN10DECDELSFO/ALH/XMUC AN19SEPDELLON/X-FRA/ALH AN26DECDELLAX/O ANTG15SEPDELBKK AN*A15SEPDELLON (Star Alliance) AN*O18DECBKKSYD (One World) AN*S12JULDELNCE (Sky Team) AA 23DECJFKDEL/AAI AN/17DECBOMNBO/AKQ
HE AN
AN12DECFRALON/ABA* AN12DECFRALON/ABA*16DEC AN12DECFRALON/ABA*25DECLONNYC/AAA MUF/ MDF/ MNF/ MYF MUS/ MDS/ MNS/ MYS
DIRECT ACCESS
TO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE SUPPORTED BY AN AIRLINE DIRECT ACCESS AVAILABILITY FOR AIRLINE SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX KLM)
HE TN
TNDELSIN TN DEL PBH/A KB TN10DECDELSIN/ASQ
GPROT05/OCT07/VER6
8
WORK SMARTER AND FASTER WITH NON - HOMOGENOUS PNR CREATION
SCHEDULE ENTRIES
NEUTRAL SCHEDULE NEUTRAL SCHEDULE WITH DATE AND AIRLINE (this displays the schedule for non-participating carriers as well, however without the posting levels) DUAL CITY PAIR SCHEDULES ROUND TRIP SCHEDULE DISPLAY
HE SN
SNDELLON SN15DECCCUPBH/AKB SN23SEPMADLIS*BCNCDG SN23SEPCDGLHR*25SEP
HE AC / HE ACR (For schedule change replace AC in the entries below with SC)
AC 15DEC AC 5 AC -3 AC/ABA AC/AYY AC FQ AC SN AC BOM AC // KUL ACR20DEC ACR20DEC/ABA ACLx(where X=line no of availability display)
AVAILABILITY CHANGE TO SPECIFIC DATE AVAILABILITY CHANGE TO 5 DAYS AHEAD AVAILABILITY CHANGE TO 3 DAYS PREVIOUS AVAILABILITY CHANGE TO SPECIFIC AIRLINE AVAILABILITY CHANGE TO YY DISPLAY AVAILABILITY CHANGE TO FARE DISPLAY AVAILABILITY CHANGE TO SCHEDULE CHANGE CITY OF ORIGIN CHANGE CITY OF DESTINATION AVAILABILITY CHANGE TO RETURN AVAILABILITY CHANGE TO RETURN WITH DATE AND AIRLINE CHANGE TO DIRECT ACCESS DISPLAY(where applicable)
EXPLANATION OF AMADEUS ACCESS LEVELS FOR INFORMATION ON ACCESS AND FUNCTION LEVELS BY AN AIRLINE, REFER TO GG PCA XX
AMADEUS COMPLETE ACCESS ( / ) Amadeus Complete Access gives the highest level of connectivity between an airline and Amadeus, including last-seat availability and immediate conrmation. Example of airlines supporting this feature are BA, AF, MK, QF, SA, 9W. The access level is represented by a (/) in the Amadeus availability displays. Amadeus Access Sell offers a fully secured sale for each seat. When a seat sell request is made, Amadeus checks the ight in the airlines own inventory system. According to the status, the sale is conrmed, waitlisted, or rejected immediately. If the airline conrms the booking at segment sell time, a HK status is returned.The Airlines own record locator is automatically appended to the Amadeus PNR after EOT.If the airline does not conrm the booking, a UC or HL status code is returned. Note: Agents may use direct access to get last seat availability Ex KU, AI, VS
GPROT05/OCT07/VER6
9
ENHANCE YOUR PRODUCTIVITY WITH AMADEUS COPY PNR FUNCTIONALITY
Direct Access provides a real-time link to the airlines own system to display an accurate availability at the time the request is made. This link is created through the use of Direct Access entries (ACL or 1xxAD entries).This functionality provides last seat availability of the airline on a secondary display. Seats sold on this real time link carry a LK status code. The airline may have the record locator return option supported. It is important that the sell entry be made within 3 minutes of accessing the direct access display. Ex GA, SV Schedules are updated on a weekly basis.When you book a seat on a standard access airline, the airline may revert with the conrmation or rejection of sale within 12 hours. If the airline supports Record Return option, its own record locator is appended to the PNR. Seats sold are in SS status code. Ex RA Amadeus Ticketless Access is a new type of access that enables end users to get availability and schedules from the low cost carriers in the Amadeus principal displays. Ticketless Airlines are identied by a - in the Access indicator eld and by the letter Y in the Ticketless Access eld of the carriers GG PCA page. For more information refer to HE TLA. Ex AK A Slash indicator, (/), displayed before the Departure city indicates that the seat count you see is obtained in real time from the airlines inventory. The seat count shown for a class is the true number of seats left in that class.Ex MK, QF, SA, VS
STANDARD ACCESS
Related Topics: AMADEUS LAST SEAT AVAILABILITY INDICATOR (/ PLACED BEFORE THE DEPARTURE CITY)
Note: The segment status that is displayed at segment sell time reects the type of access used by the airline HOLDING CONFIRMED / AMADEUS ACCESS, ACCESS SELL HOLDING NEED / AMADEUS ACCESS, ACCESS SELL WAITLISTED / AMADEUS ACCESS, ACCESS SELL HOLDING CONFIRMED / DIRECT ACCESS HOLDING CONFIRMED / DIRECT ACCESS, PENDING RECORD LOCATOR RETURN SOLD / ACCESS UPDATE, STANDARD ACCESS NEED SEGMENT / ON REQUEST
In newly sold extended air segments, before end of transaction, additional status codes are used (list below). After end of transaction, these codes are changed to HK, HN or HL
GPROT05/OCT07/VER6
10
MAXIMISE YOUR EFFICIENCY WITH SIX WORK AREAS
DK DN DW
CONFIRMED / AMADEUS ACCESS, ACCESS SELL ON REQUEST / AMADEUS ACCESS, ACCESS SELL WAITLISTED / AMADEUS ACCESS, ACCESS SELL
FLIGHT INFORMATION
DISPLAY FLIGHT INFORMATION BY FLIGHT NUMBER, DATE AND SECTOR DISPLAY FLIGHT INFORMATION FROM A PNR SEGMENT OR AVAILABILITY DISPLAY FLIGHT INFORMATION FROM A DIRECT ACCESS DISPLAY
HE DO
DO TG774 /23DEC /BKKLAX DO 2 (where 2 is the segment No. of PNR or the line no. of availability display) DO 21
HE DM
DM FRA DM LHR-LGW DM ORYW-CDG2B DM BA/ LHR /AA DM BA/ LHR-LGW /AA DM 1 DM 2/4 (for segment 2 and 4 of the PNR) DMI
HE DX / HE DRT
DX DEL LAX DX DEL LAX/SEL DX BOM NBO/2 DRT DEL BJS DRT 19AUG DELBJS / ATG DRT 19AUG DELBJS / A-TG DRT 19AUG DEL BJS / XHKG
SEGMENT SELL
SELL ONE SEAT (Y CLASS) FROM LINE 3 OF AVAILABILITY OR SCHEDULE DISPLAY SELL ONE SEAT (MULTIPLE CLASS) FROM LINE 4 SELL TWO SEATS Y CLASS FROM DUAL CITY PAIR AVAILABILITY DISPLAY SELL IN DIFFERENT CLASSES OF TRAVEL OR IN DIFFERENT RBDs FROM DUAL CITY PAIR DISPLAY SHORT SELL ONE SEAT FOR WAITLISTED SEGMENT LONG SELL ONE SEAT LONG SELL FOR WAITLISTED SEGMENT SELL FROM DIRECT ACCESS DISPLAY SELL FOR SELECTED PASSENGERS SELLING SEATS FOR A UMNR FOR A SINGLE CITY PAIR SELLING SEATS FOR A UMNR FOR A DUAL CITY PAIR WHEN THERE IS MORE THAN ONE UMNR IN THE SAME PNR
HE SS
SS1Y3 SS1YM4 SS2Y1*11 SS1Y1*F13 SS1Y1/PE SSTG316M03AUGDELBKK1 SSTG316C03AUGDELBKKPE1 SS1K21 SS2C1/P1,3 SS1C3 /UM5 (Where 5 is the age of the UMNR ) SS1C1 /UM6*11/UM6 (where 6 is the age of the UMNR) SS2C3 /UM5,7
GPROT05/OCT07/VER6
11
ENHANCE CUSTOMER SATISFACTION WITH INTERACTIVE SEAT MAPS
HE PNR
HE NM NM1ROY/ASHOK MR NM2SEN/RAHUL MR/JAYA MRS NM1SEN/JAYA MS 1SETH/RADHA MS NM1SINGH/NISHA MRS(INF/ANU/02FEB07) NM1SINGH/NISHA MRS(INFSEN/ALKA/06JUN07) NM1JAIN/RADHA MISS(CHD/06APR03)
Note 1 : SSR element automatically generates with the childs and infants name and age. If the infants DOB is not provided the system will take the PNR creation date as the infants DOB Note 2 : Do not use the Child (CHD) passenger type in the name when booking an unaccompanied minor PHONE FIELD CONTACT INFORMATION AS PER OFFICE PROFILE ENTER CONTACT INFORMATION ENTER MOBILE NUMBER ENTER E-MAIL ADDRESS HE AP AP AP BOM CTCH45644455 CTCB646446 CTCT45665657 APM - DEL 9818568329 APE - ABC@YAHOO.COM
*Remember to transmit the data in the phone eld to the airline under OSI as well TICKETING ARRANGEMENT TICKETING IN ORDER TICKETING TIME LIMIT DATE TICKETING TIME LIMIT DATE AND TIME PASSENGER SPECIFIC TK ELEMENT TICKETING FOR DOMESTIC ITINERARY TICKETING FOR INTERNATIONAL ITINERARY HE TK TKOK TKTL05OCT TKTL05OCT/1200 TKTL05OCT/1200/P1,4 TKDO01JAN (automatic queue placement to Q8C3) TKIN05JAN (automatic queue placement to Q8C5)
*Remember to transmit the time limit to the airline under OSI as well REFERENCE REFERENCE OF PERSON ACTIONING BOOKING END TRANSACTION END AND REDISPLAY PNR END AND IGNORE PNR HE RF RF GEORGE HE ER / HE ET ER ET
Note : You can enter all the mandatory elements together by combining them with a ; (semi colon) Ex NM1SEN/SUSHMITA MS;SSLH761H23DECDELFRA1;AP BOM CTCH23345511;TKOK;RFDAISY;ER
OPTIONAL ELEMENTS
BILLING ADDRESS MAILING ADDRESS GENERAL REMARK ELEMENT CONFIDENTIAL REMARK CORPORATE REMARK ITINERARY REMARK ITINERARY REMARK PLACED AFTER PARTICULAR SEGMENT OF PNR OPTION ELEMENT FIELD (automatic queue placement to Q3)
12
ENHANCE YOUR COMMISSIONS WITH AMADEUS INSURANCE
HE OSI
OSEK PAX DEL CTCH 57775777 OSEK PAX CIP MD ASIA TYRES/P1 OSEK TIMELIMIT 12DEC 1200HRS OSYY PAX CTCH DEL 5191912 OS BA CTCM DEL 9818568329
HE SSR
SR AVML SR SFML/P2/S4-5 ST/A (NON SMOKING AISLE) ST/W (NON SMOKING WINDOW) ST/21A/P2 SRWCHR/ P3/ S5 SRBSCT/P1
SRSPML - ANNIVERSARY CAKE/ P1/ S7 SRMAAS - PAX WITH INFANT/P2 SROTHS UL-PLS DAPO CNFM ASAP SR FOID IB HK1-DL12345678/P1 (Please refer to HE FOID for more details) TO MANUALLY CREATE AN SSR FOR UMNR SRUMNR-UM06 (where 6 the age of the UMNR) TO CREATE THE SSR WHERE THERE ARE MULTIPLE UMNRS IN THE PNR SRUMNR-UM06/07/08
HE APIS
SRDOCSBAHK1-P-GBR-012345678-GBR30JUN73-M-14APR09-JOHNSON-SIMON-PAUL-H/P1/S3 APIS VISA INFORMATION SRDOCO BA HK1-MANCHESTER GBR-V-17317323LONDON GBR-18JUN04-USA/P1/S3 APIS ADDRESS INFORMATION SRDOCA BA HK1-D-USA-301 PARK AVENUENEWYORK-NY-10022/P1/S3 Note 1 : Use MI to signify male infant and FI for female infant Note 2 : For 3 letter nationality codes, refer to DC COUNTRY CODE or DC COUNTRY NAME Example : DC IN OR DC INDIA
HE SM
SMLH761/C/03SEPDELFRA SM4
OPEN SEGMENT
OPEN SEGMENT FOR A SPECIFIC CARRIER OPEN SEGMENT FOR A SPECIFIC DATE OPEN SEGMENT WITH NO CARRIER SPECIFICATION
HE SO
SOLHCFRABOM SOLHC24DECFRABOM SOYYCFRABOM GPROT05/OCT07/VER6
13
SEND PASSENGERS THEIR ITINERARY THROUGH AMADEUS E--MAIL.
INFORMATION SEGMENT
INSERT SURFACE SEGMENT TO INDICATE BREAK IN SEGMENT CONTINUITY INSERT FLIGHT SEGMENT FOR INFORMATION ONLY
HE SI
SI ARNK SIKL171C28JUNAMSCPHHK2/08501120
GHOST SEGMENT
ADD GHOST SEGMENT INTO PNR
HE SS
SSSQ401Y20DECDELSINGK1/YKAB4 (where YKABH is the airline record located)
HE FFN
GG PCA XX (where XX = carrier code) FFATG-ZZ88888 (This entry works for airlines using Amadeus Frequent Flyer Database) FFDAF-MIA0002A (This entry works for airlines using Amadeus Frequent Flyer Database) FFNEK-12345978/P1 VFFD BA FFNKL-76546465464,KL,NW,UK
EXTENDED SECURITY
SET UP A READ ONLY SECURITY (on the retrieved PNR) SET UP A READ AND WRITE SECURITY (on the retrieved PNR) DISPLAY PNR EXTENDED SECURITY AGREEMENT (on the retrieved PNR) CANCEL PNR EXTENDED SECURITY AGREEMENT (on the retrieved PNR) RETRIEVE A PNR ON WHICH EXTENDED SECURITY HAS BEEN RECEIVED
HE ES
ES DELI22133-R ES DELI22134-B ESD ESX RT/DELI22123-SMITH (where DELI22123 is the ofce that has extended the security)
HE FH/HE OS
WHEN AN AUTOMATED TICKET IS ISSUED, THE SYSTEM AUTOMATICALLY ADDS AN FA ELEMENT CONTAINING THE TICKET NUMBER TO THE PNR. HOWEVER, IN CASE YOU REQUIRE TO TRANSMIT THE TICKET NUMBER MANUALLY IN THE PNR, FOLLOW THE STEPS BELOW. CHECK THE GGPCAxx PAGE ON THE SYSTEM TO SEE THE CORRECT FORMAT FOR TKT NO. TRANSMISSION (where xx=carrier code) IF THE TKT NO TRANSMISSION BOX READS ALL THE TKT NO. HAS TO BE TRANSMITTED IN THE FH FORMAT AND IF THE BOX IS BLANK THE TKT NO. HAS TO BE TRANSMITTED IN THE OS FORMAT. TKT NO. TRANSMISSION UNDER OSI TKT NO. TRANSMISSION UNDER FH AUTOMATED TKT NO TRANSMISSION UNDER FH MANUAL TKT NO TRANSMISSION UNDER FH ELECTRONIC TICKET NUMBER TRANSMISSION ELECTRONIC TICKET NUMBER TRANSMISSION FOR INFANT TICKET ELECTRONIC TICKET NUMBER TRANSMISSION FOR CONJUCTION TICKETS OSRA TKNO 2853115670908 FH 125-3114500908 FHA 125-3116400908 FHM 125-3211222125 FHE 125-3114500900 FHE INF 125-3114500911 FHE 125-3114500909-10/P2
GPROT05/OCT07/VER6
14
REGISTER FOR TRAINING ONLINE ON WWW.AMADEUS.IN
HE RT
RT QVH1A5 RT/SINGH RT/SINGH/J RT/SINGH/J*A RT4 RT0 RTLH761/14SEPDELFRA-SEN RTTKT/016-1234567890 RT RTI RTG RTR RTF,K,I RT/P2 RL RT/DELI22123-SMITH (where DELI22123 is the ofce that has extended the security) RTSVI3(Segment3) RTU RT*E RTQ
PNR CLAIM
HE RO
PNR CLAIM IS A 2 STEP PROCESS.THE INITIAL STEP CAUSES THE PNR TO BE DISPLAYED IN ITS ORIGINAL FORMAT. THE SECOND STEP CONSISTS OF PERFORMING AN END OF TRANSACTION ENTRY STEP 1 RETRIEVING THE PNR CREATED IN ANOTHER OFFICE (BY RECORD LOCATOR) RETRIEVAL BY FLIGHT NUMBER, DATE AND NAME RETRIEVAL FROM A SIMILAR NAME LIST RETURNING TO THE SIMILAR NAME LIST STEP 2 CLAIMING RESPONSIBILITY FOR THE PNR RO CO ABC123 (where CO is the airline and ABC123 is the airline record locator) RO AA 042/23AUGDELCHI-SHARMA RO 3 (where 3 is the line number of the PNR on the list) RO 0 ER or ET
PNR MODIFICATIONS
CANCEL SPECIFIED SEGMENT CANCEL RANGE OF SEGMENTS CANCEL NON-CONSECUTIVE SEGMENTS DELETE ELEMENT (TO REMOVE INACTIVE STATUS CODES SUCH AS HX, UC FROM THE PNR FACE) ACCEPT STATUS AS HK FOR SEGMENT RECONFIRM SEGMENT ADD OR CHANGE PASSENGER ASSOCIATION CANCEL ITINERARY ACCEPT ALL STATUS UPDATES AND REDISPLAY PNR/END TRANSACTION
15
MAXIMISE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM
CHANGE CLASS TO Y FOR SEGMENT 6 OF PNR CHANGE CLASS TO Y FOR ALL SEGMENTS CHANGE DATE FOR SEGMENT 7 OF PNR Note: For Standard access carriers, do not use the SB entries
HE IED/HE IEP
IBD/P1 IBP IED/P2 IEP/P2 IEP/LP FR/P2 IEPJ WRA/RT WRA/RH
SPLIT BOOKINGS
HE SP
MANUAL SPLIT IS A 3 STEP PROCESS. RETRIEVE THE PNR AND 1/SPECIFY PASSENGERS TO BE SPLIT SP 1,4 2/END AND FILE NEW PNR BEING CREATED RF AMIT; EF 3/END TRANSACTION IN PARENT PNR RF AMIT;ER RETRIEVE SPLIT PNR RECORDS RT AXR Note: Action changes in the new PNR only after airline record locator has been received in the PNR
HE NHP
NHP is a unique feature of Amadeus provided to the user wherein the system performs an automatic split at PNR creation stage. This happens when the number of services requested does not match the number of passengers in the PNR INCREASING/DECREASING THE SEATS WITH SEGMENT ASSOCIATION (segment number/number of seats required) 3/4 ASSOCIATING THE SEGMENT SOLD WITH THE PASSENGER 3 / P2 OR 4-5/P1-2 END AND RECEIVE THE PNR FILE RFSC;ER RETRIEVE SPLIT PNR RECORDS RT AXR Note: Automated Split cannot be performed on the saved PNRs, it only happens when PNR is in the creation stage
COPY PNR
COPY THE WHOLE PNR COPY PNR FOR FOUR PASSENGERS COPY PNR FOR 7 DAYS LATER THAN ORIGINAL BOOKING COPY PNR FOR 3 DAYS EARLIER THAN ORIGINAL BOOKING COPY FOR SPECIFIC SEGMENTS ONLY COPY PNR WITH DIFFERENT DATE ON PARTICULAR SEGMENT COPY PNR AND CHANGE CLASS OF SERVICE COPY PNR TO CREATE LINKED AXR COPY PASSENGER DATA ONLY COPY ITINERARY SEGMENTS ONLY
HE RRN
RRN RRN/4 RRN/DP7 RRN/DM3 RRN/S2,6 RRN/S5D12SEP RRN/CY RRA RRP/P2 RRI
GPROT05/OCT07/VER6
16
USE QUEUE PLANNER TO WORK MORE EFFICIENTLY
PNR HISTORY
DISPLAY PNR HISTORY DISPLAY PARTIAL PNR HISTORY FOR AIR SEGMENTS ONLY DISPLAY HISTORY OF GENERAL FACTS (SSR, OSI) RETRIEVE SEGMENT HISTORY (SEGMENT 1) DISPLAY QUEUE HISTORY DISPLAY PNR HISTORY WITH QUEUE HISTORY
HE RH
RH RHA RHG RHS1 RHQ RH/ALL
HE RPD
RPD/RLC-A123B4/03JUL07 (any date between PNR creation and PNR purge) RPD/AF7708/16JUL07(ight date)
HE LM
MULTI LIST PNR RETRIEVAL LM/TG316/12FEB/DELBKK MULTI LIST FOR WAITLIST SEGMENTS LM/W/TG316/12FEB/DELBKK Note: For a list of Search Option codes, go to HE LM and then MS 295 PLACE LIST ON QUEUE LM/W/TG316/12FEB/DELBKK-Q25C0 SEND LIST TO PRINTER LM/W/TG316/12FEB/DELBKK-P MULTI LIST FOR RECONFIRMED SEGMENTS LM/R/TG316/12FEB/DELBKK MULTI LIST FOR SPECIFIC SSR LM/S(FQTV)/TG316/12FEB/DELBKK RETRIEVE PNR AT LINE 4 OF LIST LM4 RETURN TO LIST LM0
HE LMB
SEARCH PNRS BY CREATION DATE & AIRLINE LMB-A(AF)K(03 AUG) SEARCH BY TRAVEL DATE AND AIRLINE LMB-A(AF)D(17DEC-26DEC) Note: For a list of Search Option codes, go to HE LMB and then MS 169 DISPLAY STATUS TABLE LMB/PS DISPLAY NAME FROM STATUS TABLE LMB/D3 (Where D is the delay number assigned to the search) PRINT A NAME LIST LMB/D3/P SEND THE NAME LIST TO THE SPECIFIC QUEUE LMB/D3/Q29C3 PURGE A SLOT FROM THE TABLE LMB/X3 PURGE ALL SLOTS LMB/XALL RETURN TO LMB NAME LIST FROM PNR LMR
SEARCH BY OFFICE
SEARCH BY CRITERIA SEARCH BY CRITERIA AND PLACE SEARCH RESULTS ON SPECIFIC QUEUE DISPLAY THE PASSENGER LIST STATUS TABLE DISPLAY THE SEARCH RESULTS RETRIEVE A PNR FROM THE LIST REMOVE A SEARCH FROM THE TABLE
HE LPO
LPO/A(AF,BA)B(CPH) LPO/A(AF,BA)B(CPH) - Q29C2 LPS/PS LPS/D3 LPS23 LPX/3-5,7
QUEUES
DISPLAY TOTAL QUEUE COUNT
HE QT/HE QS
QT GPROT05/OCT07/VER6
17
CHECK YOUR ITINERARY ONLINE ON WWW.CHECKMYTRIP.COM
DISPLAY ALL EXISTING QUEUES FOR AN OFFICE START QUEUE PROCESSING REMOVE ITEM FROM QUEUE, DISPLAY NEXT ONE DELAY ITEM, DISPLAY NEXT ONE DELAY PNR TO SPECIFIC DATE AND TIME EOT AND EXIT QUEUE MODE IGNORE PNR AND EXIT QUEUE MODE REDISPLAY QUEUE MESSAGE PLACE PNR TO QUEUE CATEGORY OF OWN OFFICE PLACE PNR TO ANOTHER OFFICE QUEUE SEND FREE FLOW TEXT MESSAGE
QTQ QS97C0D1 QN QD QD09DEC/1200 QF QI QU QE8C1 QE/DELLH0100/0C0 QE/DELA0900/97 (ctrl+enter for new line) WRITE TEXT OF MESSAGE (ctrl+enter) REGARDS// (END Message with //) (enter) HE QUEUE and then GP NIC QLAJANE/30C1 QLD QE.JANE HE QUEUE and then GP SOR QAC6C21-21 QAR6C21NAME or QAN6C21NAME HE QV QV/8 or QV/8C41D1 QVMD QV2 HE QVR QVR QVRT QVRT/12AUG HE QO QOA2 QOA97CADA
QUEUE NICKNAMES ADD A NICKNAME TO A QUEUE DISPLAY NICKNAME LIST PLACE PNR ON QUEUE SPECIFIED BY NICKNAME QUEUE SORTATION ACTIVATE THE SIGN-ASSOCIATED CATEGORY NAME THE CATEGORY QUEUE VIEW TO DISPLAY A LIST OF PNRS ON A SPECIFIC QUEUE SCROLLING DOWN IN THE DISPLAY TO OPEN A PNR FROM THE LIST QUEUE PLANNER QUEUE SUMMARY PLANNER - DISPLAY BY RECORD LOCATOR QUEUE TICKETING PLANNER - DISPLAY BY RECORD LOCATOR QUEUE TICKETING PLANNER BY SPECIFIC DATE QUEUE MONITOR ADD QUEUE MONITOR FOR A SPECIFIC QUEUE ADD QUEUE MONITOR FOR A SPECIFIC QUEUE, ALL CATEGORIES AND DATE RANGES
AMADEUS E MAIL
TO REGISTER THE TERMINAL FOR THE FIRST TIME FOR AMADEUS E-MAIL SEND ITINERARY MAIL (Perform this entery on retrieved PNR) SEND ITINERARY MAIL USING CONTACT INFORMATION FROM APE ELEMENT OF THE PNR SEND FREE FLOW TEXT EMAIL
HE EMAIL
WM/ IEP-EML-ABC@YAHOO.COM IEP-EMLA WMP (ctrl+enter) EML ABC@YAHOO.COM; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter)
GPROT05/OCT07/VER6
18
VIEW BACKDATED FARES UPTO ONE YEAR IN THE PAST
WMP (ctrl+enter) EML ABC@YAHOO.COM,(ctrl+enter) EML XYZ@YAHOO.COM,(ctrl+enter) EML LMN@YAHOO.COM; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter) WM / ADD / NIC / EML / JOHN / JOHNM@YAHOO.COM WMP (ctrl+enter) EMLN JOHN; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND (enter) WM / GET / TN14AUGDELBKK / ATG (enter) (note the relevant message number from the screen) WMP (ctrl+enter) EML ABC@YAHOO.COM; (ctrl+enter) FREE FLOW TEXT (ctrl+enter) LLLL / SEND / APPEND-MSG NO. (enter) WM / MSG WM / MSG /O WM / MSG-2 WM / MSG-2/O WM / LOG
TO VIEW THE E-MAIL QUEUE TO VIEW E-MAIL QUEUE FOR OFFICE DISPLAY AGENT MESSAGE FROM QUEUE DISPLAY OFFICE MESSAGE FROM QUEUE DISPLAY MESSAGE LOG
E MAIL STATS
TO SEE THE NUMBER OF E MAILS SENT FROM YOUR TERMINAL TO SEE THE NUMBER OF E MAILS SENT FROM ALL TERMINALS IN THE OFFICE
HE EMAIL
WM / HST WM/HST/O
PNR SMS
SEND PNR SMS (in retrieved PNR) RM +91 9899102834 RFNEERJA ; ER QE/DEL1A0980/65
FARES
FARE QUOTE DISPLAY
FARE QUOTE DISPLAY FOR A CITY PAIR FARE DISPLAY ON SPECIFIC CARRIER FARE DISPLAY WITH MULTIPLE CARRIERS(MAX 3) FARE DISPLAY FOR SPECIFIC DATE FARE DISPLAY WITH DATE RANGE FARE DISPLAY FOR A PAST DATE (upto 1 year) FARE DISPLAY INCLUSIVE OF TAXES DISPLAY TAX BREAK DOWN FOR FARE AT LINE 4
HE FQD
FQDDELPAR FQDDELBKK/ATG FQDDELLAX/ABA, AF, LH FQDDELPAR/AAF/D15DEC FQDDELPAR/AAF/D12DEC**16JAN FQDDELPAR/AAF/D12JUN07 FQDDELPAR/AAF/R,AT FQK4
GPROT05/OCT07/VER6
19
USE CHANGE ENTRIES TO TOGGLE BETWEEN AVAILABILITY AND FARE DISPLAY
SHOPPERS FARE DISPLAY FQDDELLHR/D10SEP/S FARE DISPLAY IN NUC FQDDELPAR/AAF/D23DEC/R,NUC FARE DISPLAY FOR ONE-WAY ONLY FQDDELPAR/AAF/IO FARE DISPLAY IN HALF ROUND TRIP NUC FQDDELPAR/AAF/D23DEC/IH FARE QUOTE DISPLAY FOR THE ROUND THE WORLD ROUTING FQDDELDEL/ABA/VRW FARE DISPLAY FOR SPECIFIC GLOBAL ROUTING FQDDELLAX/D23DEC/VAT FARE DISPLAY IN REVERSE ORDER FQDDELLON/ABA/IX FARE DISPLAY FOR PARTICULAR CABIN CLASS FQDDELLON/ABA/KF FARE DISPLAY FOR PARTICULAR BOOKING CLASS (RBD) FQDDELLON/ABA/CS CONVERT THE CURRENCY AT LINE 5 OF THE FARE DISPLAY TO GBP FRC5/GBP FARE DISPLAY FOR ONLY SPECIFIC AIRLINE FQDDELLON/A-BA FARE DISPLAY WITH EXACT OUTBOUND AND INBOUND DATES FQDDELLON/A9W/D10SEP*15SEP FARE DISPLAY WHEN INBOUND AND OUTBOUND DATES ARE SAME FQDDELBOM/A9W/D10SEP* FARE DISPLAY WHEN OUTBOUND DATE IS THE CURRENT FQDDELBOM/A9W/D*10SEP DATE AND INBOUND DATE IS SPECIFIED FARE DISPLAY FOR INDIAN AIRLINES TO SEE BOTH FQDDELBOM/AIC/R,UP PUBLISHED AND UNIFARES FARE DISPLAY FOR INDIAN AIRLINES CORPORATE FARES AMEX GOLD CARD FQDDELBOM/AIC/R,U*AXGOLD AMEX SILVER CARD FQDDELBOM/AIC/R,U*AXSILVER AMEX GREEN CARD FQDDELBOM/AIC/R,U*AXGREEN ABN AMRO CO-BRANDED CARD HOLDERS FQDDELBOM/AIC,R,U*IAABN Note: Form of payment for these fares has to be through credit card. Fare basis has to be passed to IC in the SSR format
HE FQN
FQN4 FQN1-1 FQN4*LI FQN4*AP,PE,CD FQN LH/0448 FQN A200 FQNTAX/FR (where FR is the country code) FQN TAX/XA FQN TAX/GB/YO
HE FQS
FQS4 FQS3-3
GPROT05/OCT07/VER6
20
USE FARE DIAGNOSTIC TO TARGET SPECIFIC FARES
HE FQR
FQR4 FQR 2-1
HE FQP
FQPDELPARZRHPARDEL FQPDELZRHLHR-PARDEL FQPDELZRHLHR-PAR-DEL FQPDELLHRJFK-CDG-DEL/S FQPDELPARZRH-PARDEL/RCH FQPDELPARZRH-PARDEL/RIN FQQ3 FQPDELLHRDEL/L FQPDELCDGDEL/OAF FQPDEL/ABA/D12DEC/CYLHR FQPDELBKKKUL- -SIN-BKK-DEL FQPDELBKKKUL- - -SIN-BKK-DEL FQPDELPARJFK-PAR-DEL/R,ET-FT FQPJFKDELJFK/R,DEL.JFK (WHERE DEL IS CITY OF SALE AND JFK IS CITY OF TICKET ISSUE) FQPDELSINDEL/OAI/RADT*CH*IN FQU1//2//3 FQU 1/X2//2/X2//3/X4 (Fare at line 1 for 2 passengers plus the fare at line 2 for 2 passengers plus the fare at line 3 for 4 passengers) FQPDELLHRDEL/R,VC-AI FQPSINDPSSIN/OGA/R,VC-SQ
FARE FOR ADULT, CHILD AND INFANT TO CALCULATE THE TOTAL OF SEVERAL FARES FROM THE FQP DISPLAY TO MULTIPLY A FARE AMOUNT WHEN YOU HAVE MORE THAN ONE PASSENGER TRAVELLING ON THE SAME FARE
FARE QUOTE PRICING WITH VALIDATING CARRIER SPECIFIED FARE QUOTE PRICING WITH TRAVEL CARRIER AND VALIDATING CARRIER SPECIFIED
HE FQC
FQC100USD/LKR FQC1000USD/NUC
HE FQM
FQMDELSINTYOLAXSFOHNL FQM*LONLAX FRM1 GPROT05/OCT07/VER6
21
USE AMADEUS BEST PRICER TO FIND THE LOWEST FARES
HE FQA
FQAINDIA or FQA INR FQAINDIA/23AUG07
HE FQX
FQXDELLON/35 FQXDELLON/12JUN08/35/BA
HE DE
DECCVI578588875885/1210/50000/AF
ITINERARY PRICING
ITINERARY PRICING WITH NO TST CREATION ITINERARY PRICING WITH TST CREATION ITINERARY PRICING FOR SPECIFIED PASSENGERS ITINERARY PRICING FOR AN INFANT ITINERARY PRICING FOR SPECIFIED SEGMENTS ITINERARY PRICING WITH FT TAX EXEMPT SELECT THE FARE AT LINE 4 TO CREATE THE TST SELECT THE FARE AT LINE 4 FOR PASSENGER 1 AND AT LINE 5 FOR PASSENGER 2 TO CREATE THE TSTS PRICE AS PER VALIDATING CARRIER VIEW THE STORED TST IN THE PNR DELETE THE TST FROM THE PNR VIEW THE DISPLAY FOR TST NUMBER 1
HE FXX/HE FXP
FXX FXP FXP/P2,4 FXP/INF FXP/S5,7 FXP/R,ET-FT FXT04 FXT04/P1//05/P2 FXP/R,VC-BA TQT TTE OR TTE/T1 TQT/T1
FARE DIAGNOSTIC
HE FARE DIAGNOSTIC
THIS ALLOWS YOU TO TARGET A SPECIFIC FARE WHILE PRICING AND IF THE FARE IS NOT APPLICABLE, DISPLAYS THE REASON FOR THE PRICING FAILURE USE ITINERARY PRICING TO DIAGNOSE THE FARE BASIS Y2RT FXX/D F-Y2RT USE INFORMATIVE PRICING TO DIAGNOSE THE FARE BASIS Y2RT FQPLONSINTYO/S/D F-Y2RT Note: After doing the entry move down to view the diagnostic panel.
BEST PRICER
REBOOK TO THE LOWEST FARE AND DO NOT CREATE A TST FXR REBOOK TO THE LOWEST FARE AND CREATE A TST FXB DISPLAY A LIST OF LOWER FARES FXA SELECT A FARE AFTER FXA,REBOOK AND CREATE A TST FXU2 SELECT A FARE AFTER FXA,REBOOK AND DO NOT CREATE A TST FXZ2 DISPLAY THE LOWEST POSSIBLE FARE, AND ADVISE THE SEAT AVAILABILITY FXL Note: Do not use the automatic rebooking option for the airlines sold on standard access
GPROT05/OCT07/VER6
22
ENJOY BEST AVAILABLE RATE GUARANTEE WITH AMADEUS HOTELS
HOTELS
HE HOTEL
There are 4 types of access levels that Amadeus provides for Hotel companies. The level of access is indicated in the availability display in the space between the hotel chain code and the hotel name ACCESS LEVEL Dynamic Access DESCRIPTION Indicated by a (!) in the availability display.This is the highest level of connectivity and links the Amadeus Central System with the hotel companys own reservation system. All availability and rates for the hotel chain are returned seamlessly from the hotel chains own system. The hotel company responds with a conrmation and other information within four to eight seconds.
Hotel Complete Access Plus Indicated by a (+) in the avaialbility display. Information on the single property display is directly from the hotel chains reservation system. Bookings are sent to the hotel chain via a high-speed communication link when the sale is made and the hotel system immediately returns the conrmation number and other data. Hotel Complete Access Indicated by a (/) in the availability display The information on the availability display comes from the distribution system. Bookings are processed like Complete Access Plus. A conrmation number is returned within four to eight seconds, even before you save the PNR. Indicated by a blank space ( ) in the availability display. Booking requests are sent to the hotel chain via teletype when you save your PNR. The hotel then updates your PNR with the conrmation number.
HE HOTEL
GG HTL UI (where UI is the chain code) HE HTL RD HE HTL CODES DNN WKD GG TIDS
HE HL
HL PAR HL HKG /AR-D /CO-UI HL S3 HL TJ IN (for all Taj hotels in India)
HOTEL AVAILABILITY
HOTEL AVAILABILITY FOR 3 NIGHTS HOTEL AVAILABILITY WITH CHECK-OUT DATE HOTEL AVAILABILITY WITH AREA & CURRENCY
HE HA
HA ZRH 07DEC-3 HA ZRH 07DEC-10DEC HA LON 10JUL-4/AR-D/FC-INR GPROT05/OCT07/VER6
23
FIND HOTELS NEAR TO MAJOR LANDMARKS USING AMADEUS
HOTEL AVAILABILITY FROM SEGMENT3 OF PNR HOTEL AVAILABILITY, DOUBLE OCCUPANCY, ALL STATUS TYPES FOLLOW UP ENTRY TO DISPLAY ALTERNATE PROPERTIES FOLLOW UP ENTRY TO DISPLAY AVAILABILITY FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY FOLLOW UP ENTRY TO DISPLAY HOTEL FEATURES FOR THE ALTERNATE PROPERTY AT LINE 1 OF THE DISPLAY HOTEL AVAILABILITY BY SPECIFYING SPECIAL RATE CODE
HA S3 HA DEL 14JUL-2/ST-ALL/RT-2 HA8 (WHERE THE PROPERTY AT LINE 8 HAS CLOSED STATUS) HA A1 HF A1 HA ZRH 12DEC-2 /SR-WTT
AVAILABILITY FOR SPECIFIC CHAIN CODE AND NAME OF HOTEL HA BLR 03SEP /CO-TJ/ HN-WEST END HOTEL AVAILABILITY WITH MASTER CHAIN CODE HA EM LON 12SEP-2 (where EM is the Master Chain code for Marriott group of hotels. To know if the hotel chain has a Master Chain code supported, use DNH MARRIOTT) HA LON 12SEP-2 /AR-D-N-S-E-ALL (AREA CODE PLUS ALL OPTION) HA NCE 17JUN-1 /AR-ALL HA PAR 10JUN-2 /FC-USD /QU-250 HA ZRH 23JUN-2 /FC-INR /QU-3000-5000 HA PAR 10OCT-4 /AR-D /FC-INR /HC-L (where L = LUXURY. Check for codes on HE HTL CODES) HA FRA 25AUG /RT-2 /ST-ALL /TC
HOTEL AVAILABILITY FOR MORE THAN 7 AREAS HOTEL AVAILABILITY OF ASSOCIATED CITIES HOTEL AVAILABILITY WITH RATE UPTO SPECIFIED LEVEL HOTEL AVAILABILITY WITH PREFERRED RATE RANGE SPECIFIED HOTEL AVAILABILITY WITH HOTEL CATEGORY SPECIFIED HOTEL AVAILABILITY WITH AMADEUS TRAVEL PREFERENCES MANAGER (you need to have the displayed prole in the background) HOTEL AVAILABILITY WITH SEARCH BASED ON SPECIFIC FACILITIES REQUIRED MOVE TO HOTEL SINGLE COMPANY DISPLAY FOR LINE 3 OF AVAILABILITY
HA PAR 10OCT-4 /AR-D /FF-SWI-CON (Check for codes on HE HTL CODES) HA3
SCROLLING ENTRIES
RETURN TO HOTEL MULTI PROPERTY DISPLAY RETURN TO HOTEL SINGLE PROPERTY DISPLAY
HE HTL
MPHM MPHA
HOTEL SELL
HOTEL SELL FROM LINE 3, COLUMN A OF HOTEL SINGLE PROPERTY DISPLAY HOTEL SELL WITH GUARANTEE, SUPPLEMENTARY INFORMATION AND PASSENGER ASSOCIATION
HE HS
HS 3A HS3A /G-CCAX376919082501005EXP1209 /SI-PREFERS POOL FACING ROOM /P1
GPROT05/OCT07/VER6
24
VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS
HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS, BY SEGMENT ASSOCIATION HOTEL SELL AND MANUALLY SEND ARRIVAL DETAILS
HOTEL FEATURES
HOTEL FEATURES DISPLAY FROM MULTI PROPERTY AVAILABILITY DISPLAY HOTEL FEATURES DISPLAY FROM PNR SEGMENT HOTEL FEATURES DISPLAY FROM SINGLE PROPERTY AVAILABILITY DISPLAY
HE HF
HF3 HF S3 HF
HE HP, HE HT, HE HR
RTSVCH2
HOTEL PRICING
HE HP
Hotel pricing is a display that you can request from from a single property hotel availability display or from a hotel PNR segment.It is available for hotels in Amadeus Dynamic Access(DA) and Hotel Complete Access Plus(CA+)only. It provides detailed information for a specic room rate on the price and conditions associated to the room rate. The information on Hotel pricing displays is supplied directly from the hotel chains own reservation system. TO SEE HOTEL PRICING DETAILS FOR RATE AT LINE 1 HP1 or HP 1A COLOUMN A OF HOTEL SINGLE PROPERTY DISPLAY TO SEE HOTEL PRICING DETAILS FOR HOTEL AT SEGMENT 4 IN PNR HP S4
HE HR
If the room rate changes in the period you are booking, it is indicated in a single property display with an asterix (*) next to the availability status code. Check the hotel chains policy on rate change by entering HE HTL XX (xx=hotel chain code). If the property belongs to an Amadeus Dynamic Access or Hotel Complete Access Plus chain, the HP x (where x = line number of the rate) entry performed on the single property display gets you the most up-to-date rate information. The information comes directly from the hotel chains central reservation system. For Hotel Standard Access and Complete Access Hotels, the information about room rates is stored in the distribution system and is updated regularly by the hotel chain. To obtain room rate information, enter the hotel single property display and use the HR command to display hotel rate change information. DISPLAY HOTEL RATE CHANGE INFORMATION (IF APPLICABLE) FOR PROPERTY AT LINE 2 OF HOTEL MULTI PROPERTY DISPLAY DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL SINGLE PROPERTY DISPLAY DISPLAY HOTEL RATE CHANGE (IF APPLICABLE) FROM HOTEL PNR SEGMENT HR2
HR HR S2
GPROT05/OCT07/VER6
25
VIEW AIR AND RAIL COMBINED AVAILABILITY DISPLAYS
HOTEL TERMS
HE HT
Hotel Terms display is only available for Hotel Standard Access or Hotel Complete Access chains. A Hotel Terms display gives you the following information about a specic rate - what the rate includes, the cancellation policy, the booking requirements. TO DISPLAY HOTEL TERMS FROM LINE 2 COLOUMN HT 2A A OF SINGLE PROPERTY DISPLAY TO DISPLAY HOTEL TERMS FROM SEGMENT 4 OF PNR HT S4
HE POR
A Point of Reference is a building/monument or any other type of landmark considered important enough to be used as a criterion when searching for and booking hotels.Each point of reference is assigned to a category according to its nature. For example: An airport, a university, a sports stadium or a tourist attraction.You can search for hotels that are less than a certain distance from the point of reference. DISPLAY POINT OF REFERENCE CATAGORIES HOTEL AVAILABILITY WITH POR LIST HOTELS NEAR EIFFEL TOWER IN PARIS LIST ALL SHOPPING AREAS IN LONDON LIST ALL ATTRACTIONS IN GREAT BRITAIN DISPLAY DETAILS OF LINE 12 FROM ABOVE DISPLAY AVAILABILITY FROM DRP LIST DISPLAY A LIST OF HOTELS FROM DRP LIST RETURN TO THE DRP LIST DRP-CAT HA LON 12DEC-4 /RP-ATT-BIGBEN HL PAR /RP-ATT-EIFFEL TOWER DRP*/ LON-SHO DRP*/ GB-ATT DRP 12 HA L9/DT-12DEC-4 HL L2 DRP
Note: A change in the hotel segment may result in the segment getting cancelled and rebooked. There are 2 types of options, Critical and Non-Critical. For Complete Access and Complete Access Plus car companies, when you enter a critical option, Amadeus tries to book a new segment. If the new request is accepted, the old segment is cancelled. If the new request is rejected, the old segment is retained. In the case of non-critical options, the new information is added to the existing reservation, the segment is modied, but not rebooked. Which options are Critical and which are Non - critical varies from company to company. To see which options are critical for a company, see HE HOTEL XX (where XX=Company code) The following options cannot be modied for Hotel Complete Access Plus chains: /RO- /RT- /SR- For Standard Access bookings, any change causes the old segment to be cancelled and a new one to be booked. You cannot modify or cancel a hotel segment if the guest has already checked in or if it is a past date segment. TO CHANGE CHECK-IN DATE TO CHANGE CHECK-OUT DATE TO DELETE SEGMENT DATA, ENTER THE OPTION IDENTIFIER WITHOUT UPDATE TEXT TO CANCEL A CONFIRMED HOTEL SEGMENT 5/ DT-9MAY 5/ DD-29MAY 5/ SIXE 3 (Check the cancellation policy in RTSVCH display before cancelling the segment)
Note: In the hotel supports Interactive cancellation, a cancellation number is returned by the hotel provider and is appended to the hotel segment immediately. A remark with conrmation and cancellation number remains appended in the PNR on EOT. To see if the hotel chain supports Interactive Cancellation, check HE HTL XX TO ADD A CANCELLATION POLICY MANUALLY TO THE HOTEL SEGMENT TO DELETE AN INACTIVE SEGMENT / TO ACCEPT ALL STATUS CHANGES ON THE RETRIEVED PNR REMOVE ARRIVAL INFORMATION 4/ CXL-CANCEL BY 4PM DL3, ERK or ETK 6/ARRGPROT05/OCT07/VER6
26
EXPLORE THE WORLD WITH AMADEUS CAR
AMADEUS RAIL
HE RAIL
Amadeus Rail allows you to access rail information and to book rail services offered by various railway systems, using entries that are consistent with other Amadeus products. The rail segments sold are integrated to the Amadeus PNR AIS PAGE FOR ACCESS RAIL GG RAI 9B AIS PAGE FOR EUROSTAR GG RAI 9F
CARS
HE CAR
There are 3 types of access that Amadeus provides for car companies. The level of access is indicated in the availability display in the space between the car chain code and the car company name. ACCESS LEVELS Complete Access Plus (Seamless) DESCRIPTION The availability information is directly obtained from the providers system. The bookings are also sent via a high speed link at sell time. Represented by a (+) sign in the availability display Bookings are sent via a dedicated high-speed communication link at sell time. The car company returns a conrmation number and other data within 4-8 seconds after segment sell. Represented by a (/) in the availability display The booking is sent to the car company via a teletype link. The conrmation number is returned after End of Transaction. Represented by a blank space ( ) in the availability display DNC ZE DNC BUDGET GG CAR ZI (where ZI is the chain code) GG CAR ZI FRA HE CAR SX HE CAR CODES or GP COD CG CE/CO-ZD CE PHN
Complete Access
Standard Access
DECODE A CAR COMPANY CODE ENCODE A CAR COMPANY CAR COMPANY AIS PAGES CAR COMPANY AIS PAGE FOR SPECIFIC CITY CAR COMPANY HELP PAGES HELP ON CAR DISPLAY CODES HELP PAGE ON CAR CLASSIFICATION CODES DISPLAY LIST OF EQUIPMENT CODES FOR CAR COMPANY DECODE CAR EQUPMENT CODE
HE CL
CL MAD/CO-ZE CPO ZI LHR CPO ZI MAD-C CPO ZE LONC61
HE CA
CA LHR 15NOV-3/ARR-1000-1200 GPROT05/OCT07/VER6
27
CONTACT AMADEUS HELP DESK THROUGH LIVE CHAT (SUPPORTED IN AMADEUS SELLING PLATFORM)
AVAILABILITY SPECIFYING VEHICLE TYPE INFORMATION DISPLAY CAR AVAILABILITY FROM SEGMENT 3 OF PNR MOVE TO CAR SINGLE COMPANY DISPLAY FOR CAR COMPANY AT LINE 3 OF DISPLAY
CALHR11DEC-2/ARR-1100-1100/VT-ECMN (CHECK HE CAR CODES OR CG FOR THE CAR CODE EXPLANATIONS) CAS3 CA3
HE CR, HE CT
DISPLAY CAR RATE FEATURES FOR LINE 3 OF AN CR 3 (FOR COMPLETE ACCESS PLUS COMPANIES) AVAILABILITY DISPLAY DISPLAY CAR TERMS FOR LINE 3 OF AN AVAILABILITY DISPLAY CT 3 (FOR ACCESS TYPES OTHER THAN COMPLETE ACCESS PLUS, CAR TERMS ARE SUPPORTED) DISPLAY ALL CAR TERMS FOR THE SPECIFIED RTSVCC7 CAR SEGMENT IN THE PNR
HE CAR
MPCM MPCA
CAR SELL
HE CS
CAR SELL LINE 3 CS3 CAR SELL WITH SUPLEMENTARY INFORMATION AND CS3/SI-PAX PREFERS BLACK CAR/P1 PASSENGER ASSOCIATION (FOR PNR CONTAINING MORE THAN 1 PASSENGER NAME, USE PASSENGER ASSOCIATION WITH THE SELL ENTRY) CAR SELL WITH EQUIPMENT TYPE REQUEST CS3/SQ-PHN
CAR MODIFICATIONS
For Car Standard Access Companies, any change causes the old segment to be cancelled and a new one to be booked. For complete access bookings which options cause a rebook varies between the Complete Access companies.If your changes cause the old segment to be cancelled, then the rebooking is only made if all the sale conditions are met. If they are not met, Amadeus ignores the change request but gives a new availability display based on the modied parameters, and an explanation of why the sale request was rejected. Check to see if the option you are modifying is a critical option. Critical options are those that affect the price of the booking. TO ADD OR MODIFY INFORMATION, ENTER THE 4/VT-ECAR (to modify the vehicle type requested) SEGMENT NUMBER FOLLOWED BY THE OPTIONS WITH THE NEW OR MODIFIED INFORMATION TO DELETE INFORMATION, ENTER THE SEGMENT NUMBER 4/SQTHEN THE OPTION WITH NO FOLLOWING TEXT TO CANCEL THE ENTIRE SEGMENT TO DELETE A CAR SEGMENT WITH AN INACTIVE STATUS CODE (UC, HX) AND MOVE IT TO PNR HISTORY TO CHANGE THE PICK UP TIME TO CHANGE THE RETURN TIME XE 4 DL 4 4/ARR-1800 4/RT-0900 GPROT05/OCT07/VER6
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MANAGE YOUR SIGN BANK WITH LSA RIGHTS
4/DT-02SEP
TO CHANGE THE RETURN DATE 4/DD-11OCT Note: Check HE CAR xx to see what modication options are supported by the particular car company
CUSTOMER PROFILE
HE PROFILES
ENTER PROFILE MODE PM EXIT PROFILE MODE PME CREATE TRAVELLER PROFILE (you need to be in prole mode) NM1BROWN/BAKER MR CREATE COMPANY PROFILE (you need to be in prole mode) PCN/BLUE SEAS INTL Note: the same entry is also used to associate a traveller to an existing company prole. ADD FOLLOW UP ENTRY TO A PROFILE SAVE PROFILE (you need to be in prole mode) DISPLAY COMPANY PROFILE BY NAME DISPLAY TRAVELLER PROFILE BY NAME REDISPLAY ACTIVE PROFILE PROFILE IGNORE CREATE PNR FROM DISPLAYED PROFILE PFO/ US VISA TO BE REAPPLIED / 04OCT2009 PER PDN/ BLUE SEAS INTL PDN/- BROWN PD PI PT*
Note: It is advisable to sell the segments prior to this so that seat, meal preferences, frequent yer numbers can get transferred as well from prole to PNR CREATE PROFILE FOR PAX 1 OF PNR PC/ -1 DISPLAY LIST OF ALL TRAVELLER PROFILES PLT DISPLAY LIST OF ALL COMPANY PROFILES PLC DISPLAY LIST OF ALL TRAVELLERS ASSOCIATED TO PLT // BLUE STAR COMPANY BLUE STAR DISPLAY PROFILE 3 FROM LIST PD3 DISPLAY PROFILE FOLLOW UP LIST PLF DEACTIVATE A PROFILE (you need to be in prole mode) PX DEACTIVATE PROFILE FROM LIST (you need to be in prole mode) PX 2 Note: Deactivated proles remain in the system database for 30days, within which time you can reactivate the prole if required.Otherwise it gets permanently deactivated. REACTIVATE A PROFILE (you need to be in prole mode) PR REACTIVATE PROFILE FROM LIST (you need to be in prole mode) PR 2 Note: Proles not used or retrieved in the last 2 years will be auto purged from the system
AMADEUS SITES
Amadeus web portal hosting suppliers and providers Amadeus online website for passenger travel information Amadeus online learning website (more info available on GG AMA IN ALC) Amadeus training registration site www.agentnet.com www.checkmytrip.com www.alc.amadeus.com www.amadeus.co.in (Refer to About us section)
LIVE CHAT
Live Chat is an interactive facility whereby an agent can connect to the Amadeus 24*7 Helpdesk by activating the Live chat option on his Amadeus Selling Platform command page screen. The agent is immediately connected to one of the customer care agents at the Amadeus Help Desk, thereby eliminating any phone costs or waiting times.
GPROT05/OCT07/VER6
29
MANAGE YOUR SIGN BANK WITH LSA RIGHTS
HE EOS
EOUOFFICEID1-OFFICEID2-PNOB/QUEB/CPRB where PNO = PNR Retrieval by all methods (by name and by record locator); QUE = QUEUES display; CPR = Customer Proles display ; B=refers to both Read and Write Security ie view and modify rights are available EOUOFFICEID2-OFFICEID1-PNOB/QUEB/CPRB
Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator)
HE LSA
Note: These entries are only applicable if you have the LSA rights set up in your sign-in (LSA=Local Security Administrator) TO DISPLAY THE SIGN BANK OF YOUR OWN OFFICE JCD TO DISPLAY PREFERENCES FOR ANOTHER USERS SIGN IN JGD1122AB TO ADD A NEW SIGN IN JGA1122AB/USN-USERS NAME/DUTA-SU where 1122AB is the 6 character alphanumeric sign in allotted to each user;USN is the users name. Maximum 8 characters can be added in this eld;DUTA is the duty code assigned to the Sign-In. Note:If Duty Code is not Specied,then the Default assignment is AS. TO CANCEL AN EXISTING SIGN IN TO RESET THE PASSWORD OF A SIGN IN TO AMADEUS 1 TO UPDATE AN EXISTING SIGN IN JGX1122AB JGR1122AB/PWD JGU1122AB/PWR-N/MUL-Y where PWR-N will remove the password prompt from the sign in1122AB;MUL-Y will allow the user to sign in to multiple terminals at the same time JGU/PACA-Q
GPROT05/OCT07/VER6
30
VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES
SIGN IN ATTRIBUTES
TO ATTACH A PASSWORD TO YOUR OWN SIGN-IN TO ATTACH A LANGUAGE PREFERENCE( FRENCH)
HE JGU
JGU/PWR-Y JGU/LNG-FR Note: HEJGU, MS211 TO DISPLAY TIMINGS BY THE 12 HOUR CLOCK JGU/TCM-12 TO GET THE DISTANCE IN KILOMETRES JGU/DIS-K TO DISPLAY SECURITY PROFILE OF THE SIGN IN JGD/S TO DISPLAY THE RIGHTS AND DUTIES OF THE SIGN IN JGD/R TO DISPLAY THE PREFERENCES OF THE SIGN IN JGD/P TO DISPLAY CURRENCY PREFERENCES FOR JGD/C CARS/HOTEL/FARES/TICKETING
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VISIT GGAMAINTKT FOR RESERVATION AND TICKET GUIDELINES
5. 6. 7. 8. 9. 10.
11. 12.
20.
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GPROT05/OCT07/VER6