NICMAR - SODE PROPOSED SYNOPSIS ON IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT SYSTEM IN CONSTRUCTION PROJECTS A CASE STUDY

Submitted by: Applicant Name (Reg. No..) PGPCM (2006-2007) Batch

Under the Guidance of : Dr./ Prof. ..

A Long Paper submitted in Partial Fulfillment of Academic requirements of the award of Post Graduate Programme in Construction Project Management

SCHOOL OF DISTANCE EDUCATION

NATIONAL INSTITUTE OF CONSTRUCTION MANAGEMENT AND RESEARCH (NICMAR)

CONTENTS Description Page No.

CHAPTER 1: INTRODUCTION
1.1 1.2 1.3 1.4 1.5 1.6 1.7 Importance of the Study Objectives of the Study Scope of the Study Sources of the Data Methodology of the Study Limitations of the Study Chapterisation

CHAPTER 2: THE ROLE OF ISO 9000 STANDARDS IN THE CONSTRUCTION INDUSTRY

2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.1 0 2.1 1 2.1 2 2.1 3 2.1 4 Introduction Evolution of ISO 9000 The ISO 9000 Series The Basic Elements in ISO 9001, 9002 and 9003 The Basic Elements in ISO 9001, 9002 and 9003: How They Compare Steps to ISO 9000 Registration Assessing Quality System Documentation Audit Importance of ISO Certification for the Construction Industry Benefits of ISO 9000 Information on Certifying Institutions Working in India ISO 9000 As Preferred Way for Quality System and TQM Difference Between ISO 9000 and TQM Limitations of ISO 9001 vis-a-vis TQM System

2.1 5 2.1 6

Advantages of TQM Ingredients of SUCCESS

CHAPTER 3: POTENTIAL OF CONSTRUCTION IN INDIA

3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.1 0 3.1 1 3.1 2 3.1 3 3.1 4 The Need for a New Approach The Investment Required: 1996-2006 Current Status of Construction in India Performance of Infrastructure During 1997-98 BOX 3.5: New Policies Adopted for Infrastructure BOX 3.6: Action taken on some of the recommendations of the India Infrastructure Report Power Telecommunications Road and Road Transport BOX 3.10: Status of Build-Operate-Transfer (BOT) Projects on National Highways Ports Railways Civil Aviation Urban Infrastructure

CHAPTER 4: APPLICATION OF TOTAL QUALITY MANAGEMENT TO CONSTRUCTION PROJECTS

4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.1 0 4.1 1 The Evolution of Total Quality Management Total Quality Management is not Application of Quality as a Management Process in the Construction Industry Contractual Options and Integration with Quality Systems General Application of Total Quality Management to Construction Projects Total Quality Management Total Quality Management: Its Philosophy and Principles For The Building Client At The Project Inception Stage Quality Costs Total Quality Management and the Design Team Through the Project Design Phase Total Quality Management and the Contractor PreContract and Post-Contract Project Quality Management for the Specialist Subcontractor

4.1 2 4.1 3 4.1 4 4.1 5 4.1 6 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 5.1 0 5.1 1 5.1 2 5.1 3 5.1 4 5.1 5 5.1 6 5.1 7 5.1 8 5.1 9 5.2 0 5.2 1

Total Quality Management during Commissioning and Maintenance Commissioning Engineer First party auditing Second party auditing pre-contract Contract Management Adjudication: The Final Step in Project Quality Management Introduction Approach to Quality Management Field of Application Control and Distribution Quality System Requirements Organisation Resources Verification of Resources and Personnel Management Representative Management Review Safety, Health and Environment Quality System Contract Review Design Control Document and Data Control Purchasing and Sub Contracting Control of Client Supplied Products Identification and Traceability Control of Construction Process Inspection and Testing Control of Inspection, Measuring and Test Equipment's

CHAPTER 5: CASE STUDY

5.2 2 5.2 3 5.2 4 5.2 5 5.2 6 5.2 7 5.2 8 5.2 9 5.3 0 5.3 1

Inspection and Test Status Control of Non-Conforming Construction Corrective & Preventive Action Handling, Storage of Materials, Maintenance & as Built Hand Over Control of Quality Records Internal Quality Audits Testing Servicing Statistical Techniques Findings from Case Study

Bibliography

Proposed Synopsis on IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT SYSTEM IN CONSTRUCTION PROJECTS A CASE STUDY

Submitted by Applicant Name (Reg. No.) Under the guidance of Dr. / Prof. . for the partial fulfillment of degree of Post Graduate Diploma in Construction Management From SCHOOL OF DISTANCE EDUCATION NATIONAL INSTITUTE OF CONSTRUCTION MANAGEMENT AND RESEARCH (NICMAR) Background Quality management systems are considered as a standard to lead lines managers mind, organization and companies. These systems according to clients needs try to meet their needs until organization become able to attract their satisfactions. Meeting the necessities and needs of clients is supposed as the very favorable quality. At the dawn of Indian Independence, massive construction activity was undertaken for our nation building. Funds and resources poured in from various quarters as aid and loans across the globe. We were fully busy in executing the massive construction activities without really giving thought or time for developing Management System. Due to our unpreparedness in the above mentioned areas, our projects started having huge time and cost overruns and deterioration in standards of quality of construction increased day by day. These lapses in time and cost overrun cast its gloomy effect

in the other industries which in turn had far reaching spiraling effect in the progress of the overall economy of our nation. Result was obvious and we faced tremendous resource crunch, leading to our balance of payment position becoming alarming. So much so it became a great problem for financing the internal debt payment of the loans received from international communities. Central Government went for restricting liberalisation and globalization of our economies. Huge loans, aid and investments started pouring in our country from World Bank, International Monetary Funds, Foreign Institutional Investors and Non -Resident Indians for projects and development activities. Our economy was a controlled one earlier which more on less discouraged multinationals to take part in our economy. Now, the floodgates of restrictions have been opened and multi-nationals have started taking part in all sectors of our economy including construction sectors. Construction companies are striving hard to maintain leadership for sophisticated construction services, and at the same time expectation of customers, employees and investors are rising with rapid advances in Technology. Contracts like BOT, BOOT, BOO, BOLT, are now bringing companies into direct touch with common users, so the satisfaction of customers and client may become paramount sooner rather than later. So to facilitate conducive environment for large multinationals to increasingly take part in construction activities, project bids are becoming very large and may be beyond capacity of individual Indian bidder and there is no preference of any sort for Indian bidders in comparison with International bidders. These Multinationals are highly quality conscious and they will prefer to have as their private bodies, subcontractor or partner only those companies which have established a proven track record of Quality Management and ISO 9000 registration. The construction projects are time bound and contract

based so the challengers of developing human resources and personal capabilities are enormous. So in the development of Infrastructure Work in our country in different sectors like Roads, Railways, Power, Telecommunications, Ports, Water Supply, Sanitation, Sewerage, Airports, Industrial Parks, Housing, and different types of construction activities. I venture to say that the implementation of T.Q.M., the earlier the better, would go a long way in sharpening competitive edges of Indian companies to face world class competition and satisfies his customers. The study which I undertook should contribute to the existing knowledge on the subject as it seeks to obviate the pessimism galore in Indian companies regarding adaptability of quality management system, ISO 9000 standards and total quality management way of life in the Indian scenario. It may lead to changes in the Quality Policies and improve existing practices. The study will be useful in clarifying the differences m structural characteristics of quality management and in also nation specific features. Objective of the study To identify corporate needs and the thrust of TQM through the analyses of "Quality Management Practices" in the construction projects. To help implement total quality management system. So as to improve the total performance and quality of work and services. To evaluate the beneficial effect to built ISO 9000 by three case studies in terms of cost, organization, productivity, jobs, client, and contractors. To make useful contribution in helping implement TQM system and improve upon existing knowledge and practices. To find out the status of quality management between public sector and private sector companies so that we can recognize

the relative level of goals and their actual achievement level of quality management which can lead to findings remedies for improving the level of quality and achieve management excellence. METHODOLOGY OF STUDY I have endeavored to study QMS in different functional division viz. design, engineering, purchasing, servicing and contract management and how they link quality technology with quality requirements. Here technology means engineering process control system and information systems. The procedure to answer complaints and making prompt rectification to result in quality service has also been studied. The study will cover mainly two aspects, i.e. Survey of the nature and quality of people and the organization. Survey of T.Q.M. awareness at all levels. In conducting the field study, a minimum of three units was chosen for interviewed including one top Manager, one Middle Managers and one Engineer. The present study was carried out using The Corporate Quality Manual and Site Quality Manual, Quality Audit Report, Quality Management System Procedure Manual (controlled documents) to assess the current practices, policies, procedures and attitudes throughout the organizations under the literature survey on a self assessment basis. SCHEME OF THE STUDY The above stated objectives have been accomplished in five chapters. The first chapter presents the introduction part of this study.

 In the second chapter, a brief summary of the Role of ISO 9000 Standards in the construction Industry and its basic elements including importance of certification for the construction industry. The third chapter gives descriptions of Infrastructure services are often monopolistic in nature, - they usually involve high upfront costs and long payback periods, and investments are typically bulky and lumpy. They are also characterized by the existence of externalities, entities to which recoup make it difficult costs for and infrastructure investment

operational expenses through levy of user charges. The fourth chapter gives a brief description of the application of TQM to construction project. The fifth chapter gives first a brief outline of the case study.