Dedicated
To My Parents My Respected Teacher Mr. Rizwan Danish & My Friends
EXECUTIVE SUMMARY
Pakistan after getting its independence did not have a strong banking industry. However today the banking industry of Pakistan has been growing over the past few years, mainly because Government of Pakistan implement some policies to betterment of the banking sector, including the privatization of banks in Pakistan and secondly the friendly behavior of STATE BANK OF PAKISTAN in the shape of monetary policy can help to improve the banking sector in our country. Today there are number of different banks established in Pakistan, including foreign incorporated commercial banks, local incorporative commercial banks, Islamic banking and so many more.
My report divided into three parts. In the first parts I briefly introduce the MCB .The MCB is a semi public commercial bank. And they can provide the many types of products for example a Consumer banking services, Islamic banking services, Agricultural finance solutions, Corporate and investment banking. And second portion is about what I learn / Practiced at MCB. I learn and again so many thing in the internship program of MCB of Pakistan in the operation department I can learn what types of accounts are open is the behalf of customer demand and what types of document require for account opening of different types of accounts. I can also spend into the credit department and gain so many thing that the why the client demand loan and what type of loans can issued of the MCB and what types of Interest the bank charges In different loans periods.
And 3rd portion is to Analysis the financial ratios of MCB. The ratio can help to determine the SWOT in our sector and the use of this analysis the company can solve our problem and built our business sector again in the highest rank. And during the internship I can analysis some factors that can in the development of the MCB first is that the lack of online facility and second is that the shortage of employee.
ACKNOWLEDGEMENT
Pen can do what sword cannot. I pause to think what do justice to express my gratitude to Almighty Allah for his unlimited graciousness because words are scare and knowledge is unlimited to express his majesty. I have the pearls of my eyes to admire the blessings of the compassionate, omnipotent, the Merciful and the Beneficent Allah who is the entire source of knowledge and wisdom. Due to his bounteous blessings, I become able to contribute this comprehensive report toward the deep ocean of knowledge already exist. Heart is warmth with love & thoughts have turned to the city of knowledge The Holy Prophet (P.B.U.H) his saying learn from Cradle to Grave inspired the strong desire in me to under take this course of valuable studies. That project has been accomplished due to the input of so many people who provided their time expertise & support. Firstly I gratefully acknowledge the contribution of my esteemed TEACHERS, they really deserve very special thanks for this unflagging support by his advises & editorial whetting that was crucial to transfer the data to us. Their patience, constructive criticism, guidance and imaginative thinking have helped me in incorporating and reviewing different methodologies and techniques used for business operations in any organization. I especially acknowledge the efforts of Sir Hafiz Imran Akram (Incharge Department Of Commerce), Sir Navid Iqbal Ch, Sir Muhammad Ehsan Ullah & to Mam Qandeel Anjum these personalities not only provide me knowledge but also shape my personality. Secondly I would like to thank Manager MCB Jinnah Road Branch Mian Abdul Waheed, Operation Manager Madiha Abbas & to Salahuddin Khan who enormously helps me throughout the preparation of that report. They not only provided critical observation on the report but also provide me the basic information & documents of the bank. Thirdly I would like to thank my fellows who provide me help for the completion of that report they provide me time &expertise to complete the report. Finally all the credit goes to my worthy teachers, Management of MCB Bank Jinnah Road Branch & to my fellows.
SaadNisar BB07003
Early Growth Banking in fact is as primitive as human society for eversince man came to realise the importance of money as a medium of exchange. Perhaps it was the Babylonians who developed banking system as early as 2000 B.C. It is evident that the Temples of Babylon were used as Banks because of the prevalent respect and confidence in the clergy. King Hamurabi ( 1728 1686 B.C ), the founder of the Babylonian empire, drew up accede where in he laid down standard rules of procedure for banking operations by temples and great landlords. He got his code inscribed on the block of diorite about 8 feet tall, containing about 150 paragraphs which deals with nearly all aspects of loans, interest, pledges, guarantees, natural accidents, loss, theft etc. Later on Sumerians, Babylonians, Hitties and Assyrians standardised the values of the goods in silver, copper and bronze.
engraved on it as an official guarantee of value in 687 B.C. In 1401 a German public bank was framed comprising the operations of discounting and transferring of money.
By the 16th century, some more public banks were formed in Venice, Milan, Amsterdam, Hamburg and Nuremburg. In order to streamline Banking organisations and techniques, conferences were held in Nuremburg from 1548 to 1551 and it was agreed that the commercial interest of the time needed a bank with facilities of growth and transfer but it should not be a bank run by private individuals. Ultimately in 1587, a State Bank under the name of banco DI rialto was formed in Genoa. Later the bank of Amsterdam was also formed in 1609. This Bank had a guarantee by the State and rendered valuable services to the Netherlands traders upto the year 1795. Similarly in 1690, the Bank of Hamburg came into existence in Hamburg with the business of accepting deposits of fine silver or of foreign money and to run accounts on these deposits. This Bank rendered great service to the merchants as well as countries it dealt with until 1873, when it was merged with the Reich bank. By the year 1700, the bank of England was not only issuing notes but also conducting accounts for customers. Its directors were conducting the business like that of limited companies. The bank had the monopoly of issuing banking notes. Upto 1813 or there about in England, the main profit of bank was derived from the circulation of notes.
Development of Modern Banking In 1918 came into being eleven clearing banks of today. The effect of this historical development of banking in England has been fairly wide. First, emergence of a small
departure from traditional banking by undertaking hire-purchase finance for companies buying industrial plants and machinery and took interest on hire-purchase finance.
FOREIGN TRADE
The bank conducted import business during the year amounting to RS. 54.0 billion as compare to RS. 56.4 Billion In 2005. The export business slightly improves to RS. 36.9 Billion From RS. 35.1 Billion. In 2006. Home remittances decline to RS. 16.7 Billion From 30.7 Billion the decline in home remittances business was due to freezing of Foreign Currency Accounts, which has affected the confidence of Pakistanis working overseas.
MCBs strength lies in providing a technological base at the gross root level of the society with a challenge to educate and assimilate such systems across vast cultural and economic backgrounds. With over 768 automated branches, 263 online branches, over 151 MCB ATMs in 27 cities nationwide and a network of over 16 banks on the MNET ATM switch, MCB continuously innovates new products and services that harness technology for the customers benefits.
SOCIAL SECTOR The bank activity participating in the Prime Minister self-employment Scheme. The application received from various applicants is being processed on merit and disposed off as quickly as possible.
THE BUSINESS MCB is in its over 50 years of operation. It has a network of over 1,000 branches all over the country with business establishments in Sri Lanka and Bahrain. The branch break-up province wise is Punjab (57%), Sindh (21%), NWFP (19%) and Blochistan (3%) respectively. MCB has an edge over other local banks, as it was the first privatized bank. The State Bank of Pakistan has restricted the number of branches that can be opened by foreign banks, an advantage that MCB capitalizes because of its extensive branch network. Fourteen years after privatization, MCB is now in a consolidation stage designed to lock in the gains made in recent years and prepare the groundwork for future growth. The bank has restructured its asset portfolio and rationalized the cost structure in order to remain a low cost producer. MCB now focuses on three core businesses namely Corporate, Commercial and Consumer Banking. Corporate clientele includes public sector companies as well as large local and multi national concerns. MCB is also catering to the growing middle
Vision Statement
To be the leading financial services provider, partnering with our customers for a more prosperous and secure future.
Mission Statement
We are a team of committed professionals, providing innovative and efficient financial solutions to create and nurture long-term relationships with our customers. In doing so, we ensure that our shareholders can invest with confidence in us.
RESPECT We respect our customers values, beliefs, culture and history. We value the equality of gender and diversity of experience and education that our employees bring with them. We create an environment where each individual is enabled to succeed. EXCELLENCE We take personal responsibility for our role as leaders in the pursuit of excellence. We are a performance driven, result oriented organization where merit is the only criterion for reward. CUSTOMER CENTRICITY Our customers are at the heart of everything we do. We thrive on the challenge of understanding their needs and aspirations, both realized and unrealized. We make every effort to exceed customer expectations through superior services and solutions. INNOVATION We encourage and reward people who challenge the status quo and think beyond the boundaries of the conventional. Our teams work together for the smooth and efficient implementation of ideas and initiatives.
BOARD OF DIRECTORS
Shahzad Saleem
Director
Dr. M Yaqub
Director
Sarmad Amin
Director
HEAD QUARTER
KARACHI
PUNJAB
LAHORE
SINDH
KARACHI
BALOCHISTAN
PESHAWAR
QUETTA
CIRCLE OFFICES
BRANCH OFFICES
Chief Manager
Operation Manager
General Banking
Forex Department
Credit Department
Remittance Department
Clearing Department
OTHERS: Cash counter. Remittance. A/C opening. Security of branch. Lockers facility. Customer clearing & collection.
GENERAL BANKING:
Personal Banking: ATM services: Muslim Commercial Bank has the largest ATM Network Connectivity in the country with over 140 ATMs and more than 220 online branches. The MCB ATM Card or MCB ATM Cash Card can be used in over 20 cities in Pakistan. Whether you want to pay your bills, withdraw cash, transfer funds or ask for a mini-statement or balance enquiry, MCB ATM's gives you instant access to your bank account-anywhere, anytime. MCBS Funds Transfer facility is available to all MCB customers who maintain pak rupee accounts at any on-line branch and are MCB ATM cardholders. This facility is available to you at any time you find convenient, 24 hrs, and 365 days.
In addition to the added facilities being offered through the MCB ATMs, you will now be able to do so much more: transfer funds between accounts with ease and flexibility.
Transferring funds between accounts has never been so easy. No need for writing cheques and standing in queues. All you have to do is to use your ATM card to transfer funds between pre-registered accounts. The funds would be available immediately and the account balance updated instantaneously.
HOW TO REGISTER:
You need to visit your home branch and fill out the Funds Transfer Application form. Once your application is approved, the facility would be activated.
SERVICES CHARGES:
Service charges would be applicable as per the Bank's Schedule of charges. Government taxes with regards to funds transfer may also be applicable. MCB ATM BILL PAY: For the first time in Pakistan, MCB proudly introduces a unique service - MCB ATM Bill Pay which allows you to pay your utility bills and recharge your mobile phones the easy waythrough MCB ATM's, available to you 24hours-365 days.
This facility is for all MCB ATM Card holders and MCB ATM Cash Card holders alike. NO QUEUES: MCB ATM Bill Pay puts an end to your worries of standing and waiting in long queues at different Banks and Service Providers to pay your bills. It provides a 'one stop' facility to your utility bill payment and mobile recharge needs. With the largest network of MCB ATMs, you can be sure to find one near you where you can easily pay your bills and recharge your mobiles and also conduct your routine banking transactions.
CONVENIENCEAND SECURITY:
MCB
ATM
account
holders
can
pre-register
their
MCB
account(s)
and
Consumer/Account numbers of the Utility Company/Service Provider with their home branch to avail this service.
MCB ATM Cash card holders can directly enter the Consumer/Account numbers of the Utility Company/Service Provider onto the relevant ATM screen to make the utility bill payment or to recharge their mobile phones. BILL PAY CONFIRMATION: What more once the transaction is completed, the ATM receipt will be printed which will confirm the details and will be your proof of payment. MAKE THE MOST FOR LESS: The MCB Bill Pay Service is totally free* for all MCB ATM Card Holders and MCB Cash Card Holders. MCB ATM Cards: It Works. Anytime in Pakistan and abroad. With an ever-growing number of ATMs operating across the nation, the MCB ATM Network is the largest and most advanced of its kind in the country, and is part of MCB's continuing efforts to provide convenience that suits customer requirements most. And now the MCB ATM has gone global. MCB's affiliation with Master Card International brings about added facilities for the MCB traveler abroad with the Cirrus and Maestro networks. You can use your MCB ATM 24- Hour Cash Card day or night, at home or abroad.
ATM Card Categories: MCB ATM Regular Card: The MCB ATM Regular Card allows withdrawal of up to Rs. 10,000 per day and a maximum of 3 withdrawals per day per card. MCB ATM Gold Card: The MCB ATM Gold Card allows withdrawal up to Rs. 25,000 per day and a maximum of 6 withdrawals per day per card. The cardholder has to make at least two transactions to withdraw the full amount of Rs. 25,000. Acceptability ATM Usage outside Pakistan MCB ATM Card can be used to access MCB account from anywhere around the globe. MCB ATM is accepted at 634,700 locations where there are *Master Card Cirrus or
ATMs allowing you a daily withdrawal limit of US$ 200 (or equivalent in
other currencies) on availability of funds in your account. Plus, the convenience of shopping through over 5 million Maestro POS (Point of Sales) terminals globally. ATM Usage within Pakistan MCB Bank has the largest ATM Network in the country with over 200 ATMs and over 300 online branches. The MCB ATM Card can be used in over 35 cities in Pakistan. Whether you want to withdraw cash or ask for a mini-account statement, or even use it
A Free Service: MCB Mobile Banking is a free service for MCB account holders who have an ATM card. All you pay for is the cost of an SMS message if charged by the service provider.
General Inquires:
ATM Locations Account opening procedures MCB bank charges Product information MCB merchant locations
Financial Services:
Account Balance inquire Pay orders request Funds transfer request Debit card Transactions details Last five transactions details Demand drafts request Cheque book request 24 Hour ATM card blocking Bill Payments (PTCL, SSGC, Mobilink, UFONE, Paktel)
Non-Financial Services:
Balance Certificate request Bank Statements request Address Change request
MCB Bill Payments: About MCB Bill Payments: MCB is the only bank that offers 3 convenient options of making bill payments to PTCL, SSGC, Instaphone, Mobilink, Paktel and Ufone. So, saves precious time by avoiding long queues and pay bills through MCB Easy Bill Pay. MCB Smart Card or MCB ATM Card Holder can easily pay their bills or re-charge their prepaid mobile phone account through the following convenient options of MCB easy bill pay.
Bill Payments Features: Pay your bills 24 hours a day 7 days a week. Make total payments of up to Rs. 20,000 per day. Carry out up to 10 transactions per day per card. Make either full or partial payments. Full payment is required for PTCL only. Recharge your pre-paid account for Ufone, Instaphone and Paktel as per their fixed slabs Pay as a registered or non-registered user. Registration will help you avoid the time delay in entering details each time you carry out a transaction.
With MCB Virtual Internet Banking you can access any of the banking services, 24 hours a day, 7 days a week and throughout the year. Services Offered: MCB Virtual Internet Banking offers a wide range of online services, which makes your banking accessible anytime and from anywhere. Detailed Account Summary of all listed accounts. Mini-statements of each of the listed accounts showing recent transaction history for that account(s). Statement-by-Period of each of the listed accounts, based on the period specified. Immediate or Scheduled Transfer of Funds between your own accounts, as well as to third-party accounts setup as beneficiaries, maintaining accounts with MCB. Scheduling of One-Time as well as Recurring Funds Transfers. Payment of utility bills for registered Utility Companies. Immediate or Scheduled Bills Payment. Scheduling of One -Time as well as Recurring bill payments. Option for Full or Partial payment based on the payment conditions specified by a particular Utility Company. Bulk Salary Transfer for Corporate Customers, to facilitate them in paying salary to the corporate employees, who maintain accounts with MCB. Bulk Funds Transfer for Corporate Customers. Cheque Book Request for any of your listed accounts.
is your debit card for cash free convenience. Use it for your shopping and
purchases at a rapidly growing nationwide network of merchant locations including petrol pumps, stores, bakeries, departmental stores, jewelers, travel agents, restaurants, chemists, hospitals etc. Existing MCB ATM Card holders have been automatically provided with the debit facility.
are on a business trip or a vacation, MCB Smart Card will be youre trusted. Balance Inquiry: Whether abroad or in Pakistan, far from your branch, Smart Card gives you the flexibility to instantly obtain your account balance, 24 hours a day, without the inconvenience of calling or visiting a branch. This service can be availed via any of the following: From MCB POS terminals at merchant locations At the largest nationwide network of MCB ATMs By using the MCB Mobile Banking facility. Mini Statement: The mini-statement facility gives you 24 hour access to your updated account balance & the status of recent entries for your record keeping and reconciliation. This service can be availed via any of the following:
1. 2.
From MCB POS terminals at merchant locations At the largest nationwide network of MCB ATMs
3.
At ATMs:
Step 1: Insert your Smart Card into the ATM and enter your PIN. Step 2: Select "Balance Inquiry" Step 3: Collect slip with your balance information.
At POS Terminals:
Step 1: Present your Smart Card to your merchant. Step 2: The merchant will swipe your card to follow a prescribed procedure. Step 3: Enter your PIN on being handed a portable POS or a pin-pad and press Enter. Step 4: Collect slip with your balance information.
*For getting your account balance using Mobile Banking, see the Mobile Banking section. ** Selected merchant locations. AT MCB Mobile Banking:
Smart Card
holders can enjoy the free 24 hour facility of checking their account information
and mini-statements on their mobile phones using SMS (Short Messaging Service) with comfort and peace of mind. MCB Mobile Banking is available 24 hours, 365 days and gives you quick and easy access to your accounts at a time you find convenient, including all holidays. This facility is also available globally, if you are on roaming with messaging facility provided by your
A Free Service This service is free of charge (however SMS charges of the phone service provider may apply) and is currently available on Instaphone, Mobilink & Ufone. How to get connected If not already enrolled, please visit your branch and fill out an MCB Mobile Banking registration form. You need to provide your mobile phone number and the account number(s) for which you want the service to be activated. Subsequently, you will receive a message on your mobile phone confirming your registration and requesting you to select a PIN (Personal Identification Number) which is for Mobile Banking only. Your Mobile Banking PIN: PIN is your confidential code for security and it identifies you as an authorized MCB Mobile Banking user. You can select your own PIN. Step 1: Access the message function menu from your mobile phone. Step 2: Then go to the Write Message screen, and enter your 4 digits PIN by typing the following command: PIN (space) ****
Pakistan.
Spending Limits: Only MCB gives you the flexibility to choose from a range of card usage limits. Smart Card is available in the Classic and Gold category with a further choice of Local or International versions. With these card categories, supplementary cards for your family members are also available. The difference between the Classic and Gold categories is based on their purchasing and withdrawal limits as given in the following table: ATM WithdrawalPOS Purchasing
Limit (Rs.)
50,000
Reporting a Dispute: In case you notice any discrepancy either after completing a transaction or on reconciling the transaction slips on receipt of your statement, notify the bank within 7 days by filling out a Dispute Resolution Form. This form is available at your branch Lost or Stolen Card: If your card is lost or stolen or you suspect your PIN is compromised, it is important that you report it immediately so that we can block/cancel the card and reissue a new card. Call the 24-hour MCB Call Centre on 0800-69622 and get an acknowledgment reference number or report to the Manager of your MCB Online branch and receive a written acknowledgment. (Please always quote the acknowledgment reference number in all your subsequent correspondence)
MCB Master card: THE FUTURE OF MONEY: Since the beginning of time, people have tried to find more convenient ways to pay, from gold to paper money and cheques.
Travellers Cheques: MCB Bank has been at the forefront of providing its customers with new and innovative products and financial profitable. MCB Rupee Traveler's Cheques were first introduced in 1993 as safe cash for traveling and travel related purposes. The product has been extremely popular and is preferred over cash by customers while traveling and in all walks of life. MCB Rupee Traveler's Cheques- The safest way to Carry Cash Rupee Traveler's Cheques Features Easily available: Buy them from any of the designated branches in Pakistan. As good as cash: MCB RTCs are safe to carry and can be used without any inconvenience especially by Travelers. Easily encashed: At any designated MCB branch. Easily refunded: in case of loss or theft, you can get the full amount back. Exclusive security features: Due to special printing and safety precautions, Cheques cannot be duplicated. Denominations: Available in denominations of Rs 1000, Rs 5000, and Rs 10,000 and gift cheques of Rs 500. Valid until Used: Validity of Cheques indefinite. 24-hour Service available at Airport MCB booths Karachi, Lahore & Islamabad. Tele-verification System allows checking validity of all Cheques through telephone or fax. Tele-verification No. (021) 111-000-456. or call MCB CALL CENTRE (021)-111000-622 24-hour Customer Service Facility: (021) 111-000-123. instruments that are safe, secure and
GIFT CHEQUE: MCB Gift Cheques eliminates guesswork in trying to find out the perfect Gift for any occasion birthdays, wedding, graduation and religious festivals. Gift Cheque is beautifully packed in a Gold / Silver envelope with a personalized Gift Card designed to suit all occasions. They are safer than cash, because they can be replaced if lost or stolen. They are also available at all TCS Express Centers round the clock. Remittances: Fast, secure and easy-to-use, MCB's Remittance Services is an efficient way to transfer money overseas. You can remit funds from any country to Pakistan through Swift System. About Remit Express: The fastest way of getting your money across to Pakistan. Remit Express offers low cost remittance from U.A.E. and Saudi Arabia. Your relatives, friends or business associates receive drafts within 72 hours. MCB Remit Express has been specifically designed to meet the needs of the expatriate Pakistani community residing in the Gulf countries. Features: Easiest and safest way to remit funds Remittance within 24 to 72 hours Personal delivery to the beneficiary
At MCB, you can open an account that fits your requirements. MCB offers a wide range of attractive term deposit schemes to suit your requirements. Open a Saving 365 Gold Account with a minimum initial deposit of Rs. 10 Million. Offers a tiered profit rate structure. Enjoy unlimited free of cost transaction facility at your branch. Profit is paid on your account on a half yearly basis. Cash deposit and withdrawal facility at hundreds of MCB branches across Pakistan (conditions apply). Withdraw cash through Pakistans largest ATM network. Make cash free transactions, from your account at thousands of merchant outlets through your MCB Smart Card (local & international). Stay in touch with your account through MCBs Virtual Banking service. Use your account to pay your bills 24 hours a day, 7 days a week through Virtual Banking. Get instant updates about your account through MCBs sms banking. You can avail a credit facility up to 75% of the total deposit value.
2 - MCB LOANS:
TYPES OF LOANS OFFERED:
CREDITS
LETTER OF CREDIT
LETTER OF GUARANTEE
TERM LOAN:
You as an individual can gain and benefit the most through MCB Consumer Banking. In MCB you get friendly, efficient and attentive personalized banking services - a unique banking relationship experienced by each MCB client.
MCB Corporate Banking ensures assistance from a dedicated team of professional financial advisors for underwriting, project finance or corporate advisory services.
LONG TERM LOAN (project loan): Its also a business loan for long period, having % interest. This loan is usually
provided for the major project. Previous balance sheets must be checked by the bank for evaluate their reputation.
CASH FINANCING: Its a seasonal loan given to shallers; floor mills owners etc. having loan is given for 6 months. OTHER SPECIALIZED LOANS: Saving Account with Current Account Facilities The MCB Saving 365 calculates profits on a daily product basis and gives you the facility of unlimited withdrawals. Open a Saving 365 Account with a minimum initial deposit of Rs. 500,000. Your Profits are calculated on daily product basis payable on a half yearly basis No restrictions on the number of withdrawals You can avail a credit facility up to 75% of the total deposit value % interest. This
Wide Accessibility Access your Business Sarmaya account through our vast ATM and branch network anywhere in Pakistan. Special Benefits Hassle free process to transfer your similar facility from any other bank at a special discount. Availability Access your Business Sarmaya account through our vast ATM and branch network anywhere in Pakistan. Existing Customers Get a discount if you are already a customer of similar facility of any other bank. MCB Personal Loan: The more you praise and celebrate your life, the more there is in life to celebrate. MCB Personal Loan shortens the distance between your dreams and your celebrations Fast Speedy loan approval No guarantor / security / collateral required Flexible Borrow up to Rs. 1,000,000 1 to 5-year tenures
Repayment Arrangements: Repayment of principal and mark-up is monthly and can repay using either one of the following modes: Direct Salary Transfers Payroll Deduction Post-dated Cheques.
Eligibility Criteria: Minimum net monthly income Rs 10,000 25 to 55 years of age Pakistani national Permanent resident of Karachi At least 2 years of employment with current employer. Initially offered to employees of selected institutional MCB customers in Karachi.
Processing Fee: Processing fee of 1% of the principal loan amount to be charged at the time of loan disbursement.
MCB Car 4 U: Through MCB Car 4 u locally manufactured as well as imported cars can be financed at affordable rates. They can be either Brand new or used Flexible: Option for financing or leasing Financing tenures from 1 to 7 years Options for new as well as used cars Option for local as well as imported cars Financing up to Rs. 35 laces Option for early payment. Option for Replacement Loan Option for first year insurance financing Affordable: Lower mark-up rates Lower insurance rates Only up to 10% down payment Equal monthly installments. Speed: Fast and hassle free processing of application Priority delivery on different vehicles Special Benefits: Option to pay your 1st installment after 3 months Pay your down payment after your loan is approved
Kahin na Kahin tau Hai.. 1 Car 4 U.
Availability: Currently available in 16 major cities: Karachi, Lahore, Faisalabad, Rawalpindi, Islamabad, Quetta, Multan, Peshawar, Hyderabad, Sialkot, Gujrat, Gujranwala, Sargodha, Mirpur (AJK), Jhelum, Sahiwal Will soon be launched in Rahim Yar Khan, Sukkur, Mianwali, Abbottabad, Mardan and many more cities. Existing Customers Get 1 % discount if you are already our customer for Personal Loan, Pyara Ghar or Business Sarmaya. If you are our branch customer, you can avail this facility anywhere in Pakistan
Availability: Available in all major cities i.e. Karachi, Lahore, Faisalabad, Rawalpindi and Islamabad. Muslim Commercial Bank has launched Pyara Ghar-Your window to own a home. Yes! MCB puts your dream home within your reach. A Pyara Ghar of Your Own: Surely, you may have cherished a dream of having your own house or an apartment for a long time. Now you can build and own a comfortable place for your family. Choose from any of our three home financing options and you are on your way to your own Pyara Ghar. Why Borrow: Your Savings are never enough and not time to catch up with the soaring property prices. With the MCB Pyara Ghar Scheme you can obtain the financing to purchase a house/apartment, construct your own house or renovate your existing house immediately. Nothing could be more convenient than owning a house and paying easy installments that take you a step closer to becoming the owner of your house. It is better than paying a monthly house rent which takes you nowhere other than increasing your expenses. Pyara Ghar is definitely the most feasible and most direct route your dream house. Why Pyara Ghar:
Home Renovation
30:70
50:50
Existing Customers Get discount if you are already a customer of similar facility of any other bank.
This part of the report is based upon practical exposure which I got in MCB Bank Limited Branch during my eight weeks training. I have worked in four departments, which are Account Opening, Clearing Department, Operations Department, and Remittance Department. The experience and knowledge that I got during my work over there is remarkable. Most importantly the way all the Managers and employees treated me is appreciable. I felt free to ask all questions in my mind and clear all the ambiguities which I need to understand. Following is the detail of activities performed in General Banking Department
Customer Facilitation Department The first week of internship was in operations department and on reception; the duties assigned to me on reception were as follows
Fill the pay-in-slips for the deposit of cash Fill the pay-in-slips for the deposit of cheques Fill the On line slips
Fill the pay order and demand draft slips To give any other information regarding MCB Bank Limited
Fill the pay-in-slips for the deposit of cash Many customers want to deposit cash into their own account or into the account of any other person. There is a need to fill the Pay-in-slip of the customer. It is very easy to fill it. There are two parts if this slip. One is kept by the customer and one for the bank record. First of all the date is written on top right corners of both parts, then one must have the name and account number of the person in which he wants to deposit the amount. Then on the particular portion of that slip the word Cash is written on the centre of both parts which shows that the mode of payment is by cash.
Then the amount in words and figures is also written on both parts. The amount in words and figures must be same otherwise the bank is not going to accept the slip. At the end there is a need of signature of the customer on the part which is retained by the bank. After filling this slip the customer is sent to cash counter where the amount written on the slip is received by the cashier and supervised by the deposit in charge. He then stamps Cash Received and hand over the customer part to the customer.
Fill the pay-in-slips for the deposit of cheques Filling of pay in slip of deposit of cheques is very much similar to the pay in slip of the cash. The date, name and account number is written in the same way. In particulars the cheque number, name of bank and branch issuing cheque and the name of city of that branch is written. Then we write the amount in words and figures on the slip.
Then put a crossing and a clearing stamp on the cheque. The officer signs the slip and gives it to the customer. These cheques are retained by he officer for entering them into the register. Days serial number of cheques starts from one, we write the account number, in which the cheque is deposited, then the cheque number and amount and then the name of bank whose cheque is it is entered in the register.
I help the customers in case of any inquiry. For example if the person want to get loan from the bank then he in sent to loan department and if a person want to get information about foreign trade then he is sent to foreign trade officers. Some other kind of information may include that where is Mr. ABC etc. So these are all the duties which one has to perform when one is sent to reception. The main purpose of training at reception is to know customer dealing and how to satisfy our customers.
ACCOUNT OPENING Account Opening documentation is the primary evidence of the relationship between bank and the Customer, it is of much importance that these informations be correctly obtained. Similar care must be exercised in obtaining additional documentation as and when they become necessary due to change in the future of constitution of an account.
Types of account Individual Account Joint account Proprietorship account Partnership account Private Limited Companies account Public Limited Companies account
Basic Documentation
The basic Account Opening documents generally required to open and operate any account are: The account opening form Know your customer (KYC) form The specimen signature card Copy of CNIC/passport(original + copy)
Other additional documents required at the time of opening different types of accounts, in addition to the basic documentation.
Account Opening Form (AOF) First of all customer is asked to fill an account opening form which contains the following sort of information. Title of the account Type of account
It contains the title of account, name of account holder and signatures of the customer. The Manager Operations (MO) will sign in full, against all the signatures on SSC and affix the stamp of Signature Admitted close to the sign ature of the account holder/customer. The SSC must be sent for the capturing of the signature into the system.
KYC form
This form is also filled while opening any account. It contains the information about account holder like; profession or business, account in any other bank, residential details, vehicle details, employer or business address etc. The purpose of KYC form is to know whether account holder really earns much to hold the balance in its account that it contains. The purpose is to avoid opening an account of a person who seems to earn illegally or black money.
ACCOUNTS
Individual Account For individual account, following documents will be required: Attested copy of CNIC Letter of kinship/nomination Cheque book requisition slip KYC form
Sole Proprietorship A formally stamped written request on the official Letter Head of the business/Firm of the Sole proprietor in order to open a Sole Proprietor Account must be submitted along with AOF. This request for opening of a Sole Proprietorship Account should comprise the following clause:
I am a Sole Proprietor in the firm and as such, I am entirely responsible for all transactions carried out in the name of the firm and I am personally liable for any overdraft or other obligations arising in or in connection with this account with commission and/or other banking charges and expenses incurred in connection with this account.
Account of an Illiterate Person In the matter of Illiterate Customers account, it should be ensured that the attested photograph may be attached with the SSC. It should further be ensured that
Only saving accounts are opened for illiterate customers. At the time of Account Opening, photographs and thumb impression will be attested by MO. Two latest passport size photographs of such customer must be obtained and pasted on AOF and SSC, duly attested by MO. Illiterate customer must attend the bank personally along with the Cheque book for the withdrawals of funds from their account. It will be mandatory
for such account holder to affix the thumb impression on Cheque in the presence of MO at the time of withdrawal.
Partnership Account Partnership is an association of two more persons who have agreed to share profits of a business carried on by all or by any one of them acting for all. The terms and conditions must be spelled out in the Partnership Deed. It should be ensured that
For Partnership Account following documents will be required A Request Letter for opening of a new account on the Letter Head. Attested copy of CNIC of all partners Attested photocopies of the registered Partnership Deed duly signed by all partners The Deed, clearly setting out the extent and personnel authority of each of the Partners to represent the partnership
Following steps are followed while opening an account i. First step will be verification of the introducer of new account. The introducer should preferably be an existing Account Holder of the Bank/Branch. ii. iii. iv. v. A copy of CNIC of the Customer will be attested by MO of the Branch Customer will be asked to fill AOF The customer will sign the AOF The AOF along with relevant documents will be obtained
When Cheque books are issued to a third person it is to be ensured that third person is duly authorized by the Account Holder and his Signs and NIC number is checked. When Cheque book is to be issued to an illiterate person, the affixing of thumb impression must be witnessed by the MO. If Cheque books are held undelivered for more than 30 days, a reminder is sent to the account holder. All subsequent Cheque books after the first issuance will be issued against the Cheque Book Requisition Slip which is extracted from previous Cheque book issued to the Account Holder.
The ATM card is initially collected from the verification department than the pin code is taken from the operation department. The registered is maintained for the recording of the information of the person like his name, the card number, and telephone number, which all shows that he has taken the card.
Loss of ATM In case of loss of ATM card. Immediately block that card. Through the account number of the customer the number of card can be traced to the computer
Clearing department
Nearly all the banks provide a wide variety of services to their depositors. One valuable service provided by MCB Bank Limited Branch is that of clearing. Clearing department also plays an important role in performing the activities of the bank. Before presenting the function performed through clearing, we must have an understanding of its definition. We can define clearing as,
"The transfer of funds from a branch of bank to the other branch of the same bank or the other bank on which the instrument is drawn, without involving cash through "State Bank's clearing house"
The function which clearing department plays is that it provides a service to its customers regarding the collection of their cheques of other banks, whether they are in city or outside the city. The customer can get the money in his/her account at MCB Bank Limited from the cheques drawn on another bank. The bank accepts the cheque in the clearing department & later on collects these cheque from the other bank on which it is drawn through the clearing house NIFT i.e., State Bank of Pakistan.
Clearing house
It is one of the services provided by central bank i.e., State Bank of Pakistan to the other commercial banks. SBP acts as a clearinghouse. Different banks are the members of the clearinghouse.
"A clearing house is an association of commercial banks set up in a given locality for the purpose of interchange & settlement of credit claims".
A representative of each bank represents his/her bank in the clearinghouse. Each banks representative has cheques on behalf of his banks customer (these cheques are not drawn on their own bank) in the clearinghouse. They hand over these cheques to the respective banks on which these cheques are drawn & received from other banks, if any.
The SBP maintains the accounts of the MCB Bank Limited like other scheduled banks and debits the account of the drawee bank and credits the presented bank which is MCB Bank Limited in that case.
Types of instruments
Following instruments can be presented at the clearing department:
Cheques
Some specific types of cheque are being entertained in the clearing department of MCB Bank Limited Branch. These types of cheques are: 1. Local cheque 2. Out station cheque 3. In house Cheque
1. Local Cheque By local cheque we mean collection of cheques from the banks which are the members of the clearinghouse and which are located within the city.
2. Out Station Cheque By out station cheque we mean collection of cheque from the banks, which are situated outside the city. It means that presenting bank and the bank on which the cheque is drawn are not situated in the same city.
3. In House Cheque In house cheque are drawn on one branch of MCB Bank Limited and presented to another branch of MCB Bank Limited such cheques are marked with transfer stamp.
Types of clearing
Clearing department deals in two types of clearance. These are stated below: 1. Inward clearance 2. Outward clearance
1. Inward Clearance Cheque drawn on MCB Bank Limited and presented to other Banks or handed over to MCB Bank Limited agent in clearing house. That is inward clearance for MCB Bank Limited. So inward clearing results in outflow of funds to collecting banks reducing the balance in the clearing account. Inward Clearing Forms: SB 63 - Clearing Register (instruments received are recorded in received column) SF 15 - Voucher sheet (recording of instruments received) SF 16 - Memo of objection (returned Instruments) SB 15 Cheques Returned Register (cheques returned unpaid are recorded)
Dr
1. Outward Clearance
Similarly cheques which are drawn on other bank and presented to MCB Bank Limited branch are known as outward clearance for MCB Bank Limited branch. So outward clearing results in inflow of funds from paying bank into the clearing account maintained with the clearing house, increasing the balance in the clearing account. Outward clearing thus may be: Local clearing Outstation clearing
Excess of outward clearing over inward clearing produces a net increase in the clearing account balance. Excess of inward clearing over outward clearing produces a net decrease in the clearing account balance. The first case is referred to as favorable clearing & the second case as unfavorable clearing.
Outward collection means the cheque of other banks. Outward bills for collection are the reciprocal of IBC that is drawn on bank & deposited in other bank. For example, person A, who is in Islamabad and payment, will be made by him. Now seller will deposit the cheque deposit slip in his bank, UBL Islamabad. UBL will prepare a draft & letter & send it to Prime Commercial Bank Limited Lahore. Prime Commercial Bank Limited Lahore will debit his customer A's a/c & credit clearing. This draft will be then transferred back to Islamabad through clearing where credit will be given to customer & debit to clearing house. Within 3 days payment should be received otherwise reminder will be send to the payer to pay amount. This reminder will be either through courier service or TCS etc. If payment is not received within 15 days then reminder should be send after 8 days of 15 days limit
CLEARING
Inward
Outward
Cheques Deposited
Stamping
Three stamps will be used in case of IBC & OBC. 1. Stamp of OBC (or IBC) whichever is the case. 2. Crossing stamp. 3. Payees a/c will be credited.
First two will be in front side of cheque while the 3rd stamp will be on the backside of the cheque. Entry is made in the register of OBC (or IBC) & from the register the no. of OBC (or IBC) is given on the cheque.
Pay in Slip The customer fills pay in slip, this slip is just like deposit slip. The cheque number, date, amount, & account number must be written on this slip.
Stamping and Scrutinizing The officer on receipt of cheque and pay in slip will stamp the pay in slip with "Cheque Received" and give a portion of slip to customer and the remaining portion
Before 3.30 P.M all cheques are counted and then scrutinized in bank wise and sent to clearing house.
Stamping the Instruments The instrument of payment accompanied by a pay-in-slip (cheque receipt) is received at the counter of the bank by the concerned officer who conducts strutting of the instruments. If no discrepancies are noted then the officer should sign the pay-in-slip & its counter foil. The counter-foil & the pay-in-slip should then be stamped in the following manner. i. The clearing stamp bearing the date of the next working day should be affixed on the face of the cheques. ii. Special crossing stamp containing "the name & branch name of bank" should also be affixed on the face of the cheques. iii. The third necessary stamp indicates the paying bank to "credit payee's account". It is the confirmation of outward clearing. iv. If "payee's account only" is mentioned on the cheque, the payee should sign on the back of cheque for endorsement of cheque to another person.
Foems of clearing
Clearing is of two forms:
Local Clearing By local clearing we mean collection of cheques from the banks, which are member of clearinghouse within the city. Banks take responsibility by endorsing these cheques. Sort out these cheques bank wise; prepare the settlement sheet bearing the name of the bank and number of cheques with total amounts. There is a time for presenting the cheques in clearing house. If before that time cheques are not sent to clearing house. Then they will be delayed for next day. On the specific time gate of clearing house has been closed and nobody can enter into it. So next day bank will presents cheques in clearing house. Cheques sent to
clearing department must be debited to SBP and credited to customer account, and when bank receive back these cheques then debits customer and credits SBP. A simple example for understanding the entries made, is that, when cheque comes to clearing house from Citibank (e.g. any customer of Allied Bank Limited has made payment to a person who is customer of Citibank) then SBP will credit the Citi bank and debit the account of Allied Bank Limited because cheques are of Prime Commercial Bank Limited.
Collection
When cheques are received from the clearing following items should be checked immediately: 1. Cross stamp 2. Clearing stamp 3. Date (which should be current) 4. Endorsement stamp on backside 5. Amount in figures and words should be matched
NOTE Bank, which is sending the cheque, makes its stamp on backside so that other bank will pay him. This is called endorsement stamp when there is a stamp of SBP on front side then there is no need of endorsement stamp.
Cheque returned There may be a case when cheque is returned by the bank when it is received from clearing. There maybe any one or more than one reasons. These reasons are written on the slip, which is then attached with the returned cheque by marking (x) against that reason for which cheque is returned.
This cheque return Memo (SF-16) contains the list of following reasons: Refer to drawer Not arranged for Effects not cleared may be presented again Funds insufficient Crossed Cheque must be presented through a bank Payees discharge on revenue stamp required Post dated/ out of date Payment stopped by the drawer(s) Amount in words and figures differs Multination required banks guarantee Drawers signature differs from specific filled in this office Not drawn on us Alteration requires drawers signature in full Funds drawn against not yet received, present again Cheque incomplete Banks crossing/ clearing stamp required Advice not received, we shall, however, pay if the collecting bank guarantees disbursement Payees endorsement required
CLEARING
Inward
Outward rR Returns Received from NIFT Agent Check Account Number of the Customer Posting Returns Sheet Prepared Informed to Customer
Re-lodged Cheques
AND
CLEARING
Outward
Posting
Cancellation
Returns Marked
Transfer Stamp
Note: credit advices are made on SF-179 with transaction code 2242, and returned cheuqes advices are made the debit advice on SF-180 with transaction code 2293.
Remittance Department
Remittance is the monitory transfer from one place to another place or from one country to another country to fulfill the requirements of the customers by the order of the customer. MCB Bank carries out, on behalf of its customers the act of transfer of money, both Domestic and Foreign, from one place to another. This activity in whole is known as Remittance. DOMESTIC/LOCAL REMITTANCE The term Local Remittance means transfer of funds from one Bank/Branch to another Bank/Branch, within the country. For example MCB Ghalla Mandi Branch Gujranwala Branch accepts money from customer A and makes arrangement for the payment of the same amount of money to either the customer B or his order. In return for having rendered this service, the Bank charges a pre-decided sum known as commission or service charge. This commission or service charges differs depending upon the mode of transfer. The remittance (incoming and outgoing but only in local i.e. Pak rupee and within Pakistan.) is called local remittance. MCB Ghalla Mandi Gujranwala offers following banking instruments to its Customers.
DOMESTIC FUND TRANSFER PRODUCTS 1) Demand 2) Pay order 3) Telegraphic / telephonic transfer 4) Mail transfer
First of all check the status of the branch where you want to sent the amount is it online or offline, if it is online than the transaction is made and the amount is transferred to the customers account The slip has two sides one is right and other is left .The left side is given to the customer for his record and the right side is taken by the bank.
Write date on both sides of the slip Than the branch code where you want to send the amount Type of account Account number For credit of means the name of the person to whom you send the amount. Particulars of the depositor Name of depositor Account number (if available with the bank) CNIC No Address Telephone number Particulars (cheque / cash) Purpose of remittance means for what purpose you send the amount 210 fixed charges
General Analysis
Specialized Analysis
General Analysis
General analysis of bank contains solvency measure, return analysis, and market analysis.
Solvency Analysis
The ability of business to pay its long term debts There are two kinds of solvency i. ii. i. Periodic payment Original principle amount Periodic payment Periodic payment is the ability of a business to pay its fixed payment through its normal operating income in one year. ii. Original principle amount Original principle amount is the ability of a business to pay its original principle amount from its available resources Concerned years
2007 2006
Total debts
Solvency Analysis Ratio Debt Ratio 2006 0.88 Times Debt to equity ratio 0.04 Times 2007 0.86 Times 0.01 Times Favorable a)Long term debts by 70% b)Equity by 27% Results Favorable Reasons for change a) Total Assets by 20%
Equity Ratio
0.10 Times
0.11 Times
Favorable
Debt Ratio
0.885 0.88 0.875 Times 0.87 0.865 0.86 0.855 0.85 2006 2007 0.86 0.88
Equity Ratio
0.112 0.11 0.108 0.106 Times 0.104 0.102 0.1 0.098 0.096 0.094 2006 2007 0.1 0.11
Critical Analysis of Solvency The long term debt paying ability of company is favorable as it is shown by the ratios. All indicators of company are showing that company is in the situation that it can easily pay its debts. The reason of these favorable results is increase in earning assets of MCB. The bank has favorable impact about investments as companys debt decreased by11% and equity is increased by 27%. And there is a positive increase in sales of bank which shows that bank is using its resources properly. The solvency analysis of company provides an idea that the bank should focus on the optimal utilization of available funds instead of taking further debts or equity to get better
Profitability Analysis
Overall effectiveness of management OR The ability of business to generate returns for the owner The continued viability of any bank depends on its ability to earn an appropriate return on its assets and capital. Good earning performance enables a bank to fund its operations, remain competitive in the market and increase or decrease in market funds. In profitability measure for bank we calculate return analysis.
Return Analysis This analysis indicates the availability of profit against investment, total revenue or equity. Items Involved Total assets Operating assets Operating profit Net profit before interest and tax Net profit after interest and tax Operating expenses Equity Current assets Investment Deferred cost
Concerned years
Return on Assets
3.75% 3.70% Percentage 3.65% 3.60% 3.70% 3.55% 3.50% 3.45% 2006 2007 3.55%
Return on Equity
34% 34% 34% Percentage 34% 34% 34% 34% 33% 2006 2007 33.61% 34%
Return on Investment
9.40% 9.35% 9.30% 9.25% 9.20% 9.15% 2006 2007 9.24% 9.36%
Critical Analysis For measuring the profitability of a company one measure is Return Analysis, which provides the idea about the generation of profit on resources, investment and equity. The banks analysis indicates effective utilization of its resources and investment to generate returns. However ROE > ROI > I, it shows the ROI is more than the market fix return which is favorable for company. The debt position of company indicates that the bank is using high amount of debts in the current year as compared to previous year. MCB has also increased its equity position.
Concerned Year Current year: 2007 Base year Marketability Analysis Name of Ratio Price Earning Ratio Book Value Ratio Market to Book 3.12 5.53 Favorable a) Increase in market price by 63% 65.27 72.28 Favorable a) Increase in total equity by 27% 10.52 Times 16.46 Times Favorable a) Increase in market 2006 2007 Result Reason for Change : 2006
price by 63%
5.53
Critical Analysis The marketability of company shows the strength and growth of companies share in the market. The indicators calculated shows that the strength of companys shares in market is increasing in comparative years. It means the capital gain which is one part of the return is favorable for the company and for the investor as well. Return to Investor Name Ratio Earning Per Share Dividend Yield Dividend Payout Ratio 30.98 51.44 Favorable 0.03 0.03 Favorable 23 24.30 Favorable a) Increase in net of 2006 2007 Result Reason for Change
income By 26% a) Increase in dividend per share a) Increase in EPS by 4% b) Increase in dividend per share 72%
% earning Retained
of 69.02
48.56
Favorable
Dividend Yeild
Critical Analysis The investors also consider the return from the company while investing in the company. The indicators calculate shows that all the indicators are favorable. It means the return available for investor has increased in comparative years. It also shows that paying ability of business has also risen up, it means that the short term goals of investors has achieved in the concerned year.
Specialized Analysis
Specialized analysis is done to check the profitability and the efficiency of Bank. In this analysis we calculate the following ratios: Earning assets to total assets Return on earning assets Net margin to earning assets Loan loss coverage ratio Deposit time capital Loan to deposit
Change Unfavorable
Comments
Change No change
Reason for change a) Earning Assets 16% b) Net profit before tax by 15% by
Comments
Change Unfavorable
increased by 13%
Comments This ratio shows another profitability measure of MCB bank. The calculation of ratio shows unfavorable results because increase in net margin is less as
Change Favorable
b) Deposits 36%
6.3
5.2
2006
2007
Comments This is a debt to equity ratio of bank. It is a two folded ratio because both high debt and high equity has their own features. The increase in equity means better solvency of bank. It shows that the bank can save money as bank is not required to pay interest on equity as they have to pay on deposits. This ratio also shows the good credit rating of bank. This increase in
Loan to deposit
Change Unfavorable
Loan to Deposit
0.9 0.85 0.8 0.85 0.75 0.75 0.7 2006 2007
Comments It is asset over liability ratio. It shows the assets available to against each liability. This ratio shows the decrease in assets available against each liability. This shows the increase in deposits of bank while bank is not properly utilizing its deposits to give loans due to which they may not earn the desired level of revenue.
SWOT ANALYSIS
SWOT analysis is a simple framework for generating strategic alternatives from a situation analysis. It is applicable to either the corporate level or the business unit level Strengths Excellence in services is key to success of MCB. 1000+ branches nationwide. MCB ATM network is the largest in Pakistan. MCB Pak Rupee Travelers Cheque is the Market leader. MCB consumer banking provides customers with innovative saving products and services. In 2003 MCB declared as the best bank of Pakistan. In 2005 MCB achieves Best Domestic Commercial Bank Award. MCB is having the advantage of highly committed employees. No charges from MCB to MCB transaction from debit card. Rs.15 per transaction for using ATM of other banks More than 27,000 individual virtual banking users.
Weakness Small and congested space creates problems for customer to get their services. Capital has been decreased as compared to previous year. There are no special arrangements for rewards & special incentives based on the performance of employees. Due to lack of staff customers have to wait for getting their services. Record keeping system is not up to the mark due to which problem of time management occurs. Late sitting (at Gujranwala branch) is the major issue in the work life of the employees due to which they are unable to maintain a healthy balance between their work life and family/social life.
Opportunities
Government incentives and policies conducive for private investment in Commercial banking. Opportunity for the exiting products and services with new features, design and facilities. Opportunity for worldwide banking commercial and corporate banking services. General public awareness (especially in rural areas) about importance of commercial banking. Up gradation of small branches Extensive training and development program
Threats
Entrants of new local and international banks can reduce their sales Bargaining power of customer Threat of substitute Increase in kibor rates Low charges that are provided by other banks to the customers is also a threat for MCB.
Problems
During my internship in MCB I found following problems: 1 No segregation of departments 2 Limited capacity of building 3 Lack of training facilities for employees 4 Sitting problem for employees 5 Lack of staff for members 6 No half day 7 No good dealing with customers 8 Lack of marketing expertise 9 No time management 10 Machinery not up to date 11 No proper placement of documents 12 Congested environment 13 Lack of motivation of employees 14 Switchover rate is very high
CONCLUSION
From the all above discussion, I come to know that MCB is a financially strong bank. It is a stable bank hence depositors are attracted toward it. Services of this bank are ethically proven and reliable in nature. Decision-making is well structured in this bank. The bank is increasing its operations and scope of business. Sales of bank are increased to a great extent. Profits are not such increased but assets of bank are increasing every moment. Bank is paying a very good dividend per share. In view of SWOT analysis, bank has good strength and less weakness. There are equal opportunities and threats to bank. It is on bank to use the opportunity and reduce the threat.
REFERENCES:
Accounting:
Accounting is the art of recording, classifying, and summarizing in terms of money, transactions and events and interpreting the results thereof.
Audit:
It is a practice by which some subject of interest is examined by independent and professionally qualified person and report is presented to the owners.
Attitude:
Evaluative statements, either favorable or unfavorable, concerning objects, people or events. A way of thinking or behaving.
Absenteeism:
The failure to report to work and job satisfaction.
Activities:
The time or resources needed to progress from one event to another.
Authority:
The right inherent in a managerial position to tell people what to do and to expect them to do it.
Billing:
The relative importance of a performer or act as reflected in the advertisements.
Bibliography:
References, literature cited.
Communication:
Customer:
Anyone who buys the stuff we produce.
Competitors:
Two or more parties selling same goods in the same market.
Control:
The process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations.
Comprehensive:
Understandable, including all or many kinds of people or things.
Career:
A sequence of positions held by a person during his or her life time.
Centralization:
Chief, middle point of the part.
Defective:
Having a defects, imperfect, mentally defective, not quite same.
Department:
One of the several divisions of any business, distinct division of a business.
Development:
New stage which is the result of development.
Data:
Raw, unanalyzed facts.
Decision:
A choice of two or more alternatives.
Exploiting:
Use or develop resources, use a person or things selfishly.
Envisage:
To view, to ponder over.
Evolution:
Evolving, gradual change in to something different.
Flexibility:
Quality of being flexible.
Feed back:
Opinion.
Grant:
Something granted specially a sum of money, allow someone what he has asked for.
Hire:
To appoint someone (employee) on a work (job).
Job analysis:
An assessment that defines job and the behavior necessary to perform them.
Job rotation:
Job design technique in which employees are moved between two or mere jobs in a planned manner.
Liability:
All those debts, which are payable by a business to its proprietor and outsiders.
Leading:
The process of influencing others to engage in the work behaviors necessary to reach organizational goals.
Manager:
Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals.
Mission:
Aim, parties send abroad for special purpose.
Motto:
Phrase or a short sentence for publicity.
Need:
An internal state that makes certain outcomes appear attractive.
Obsolescence:
Out dated words, methods etc.
Opportunities:
Positive trend in external environment factors.
Organization:
A deliberate arrangement of people to accomplish some specific purpose.
Outcome:
The desired results of input.
Performance:
The end result of an activity.
Policy:
A guideline for making decision.
Purchase:
Obtain something in return for money.
Planning:
Scheme, program.
Price:
Quality:
The ability of a product or services to reliably do what its supposed to do and to satisfy customer expectations.
Quotation:
A statement of price, something quoted, quoting.
Research:
Careful inquiry for discovering new factors.
Recommendation:
Advice, statement of favorable suggestions.
Supervisor:
Caretaker, one who keeps a check on employees.
Strength:
Power, vagour, energy.
Supplies:
Provide something needed by someone.
Subordinates:
Inferior in rank, person who works under another.
Tool:
Any hard implement used by workmen.
Tax:
Fee or charges or any sum or amount payable under income tax ordinance, 2001.
Threat:
Sign of coming trouble.
Training:
To enhance the skills of people.
Vision:
Something seen in imagination, imaginative insight.
Weight:
Heaviness of something.
Weakness:
Activities that an organization does not do well or resources it needs but does not process.