Questionnaire

Name:- Mayank goyal Occupation: Age: 23 Sex:- Male Instructions: Bold the options which you opt. a) Business b) Service c) Student d) Others

Q1: Name the bank you are dealing with? a) b) c) d) e) ICICI HDFC SBI AND ASSOCIATES PNB OTHERS

Q2From how much time you are dealing with this bank? a) b) c) d) 0-1 year 1-2 years 2-3 years More than 3 years

Q3. How do you come to know about the E-Banking facilities? a) b) c) d) e) Friends Newspapers Bank Employees Advertisement By Banks Others

Q4 From how much time you are using electronic banking? a) b) c) d) 0-1 year 1-2 years 2-3 years More than 3 years

Q5: Your frequency of using the e banking services a) b) c) d) Daily Weekly Twice in a month Monthly

Q6what is your preferred mode of payment ,while doing an online transaction

(More point for more favor. & If you have to give a ranking to each option then each option will contains.)

a) b) c) d) e)

ATM / Debit Card Credit Card Internet Banking Mobile Banking Other services

1..2..34.5 1..2..34.5 1..2..34.5 1..2..34.5 1..2..34.5

4 1 4 2 3

Q7. Why you prefer to go for E-Banking services? a) b) c) d) e) Convenient Quick Lower Cost Widely Available Others

Q8: Problem that you face, due to use of e banking services.

(More point for more favour on particular measure & if you have to give a ranking to each option then each option will contains.)

a) b) c) d) e)

Overpayment 1..2..34.5 Missing of money 1..2..34.5 More time 1..2..34.5 Absence of connection 1..2..34.5 Equipment failure 1..2..34.5

1 1 2 2 2

Q9.How much are you satisfied with E-Banking services provided by your bank? a) b) c) d) e) Fully satisfied Satisfied Neutral Dissatisfied Fully dissatisfied

Q10: How did you rate the e banking services provided on various measure.
(More point for more favor on particular measure & if you have to give a ranking to each option then each option will contains.)

a) b) c) d) e)

Safety Convenience Cost saving Time saving Quality of service

1..2..34.56..7 1..2..34.56..7 1..2..34.56..7 1..2..34.56..7 1..2..34.56..7

4 6 6 5 6

Q11. Will you prefer to continue to use E-Banking services in future? a) Yes b) No Q12. Any suggestion for improvement. Nthng muchjust need to be available widely