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Oracle E-Business Suite 12.
1 Global Business Operations Capabilities and How to Build Your Upgrade Project Plan to Get There
Giovanni Cano Consulting Services Latin America Region
Copyright 2011, Oracle and/or its affiliates. All rights reserved.
Insert Information Protection Policy Classification from Slide 8
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.
2 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Oracle Internal
Technology Alignment to Business Priorities

CEO / CFO Priorities
Grow Revenue Reduce Cost of Business Improve Operational Performance Increase Visibility Into The Business
CIO Priorities
Show ROI on Existing IT Portfolio Reduce Cost of IT Simplify the Integration Challenge Improve IT Agility and
Responsiveness to Business
Grow and Transform the Business

3 Copyright 2011, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 8
Optimize Business Impact of Technology Investments
Business Benefits Drive Upgrades

Better functionality I want modern capabilities that give me competitive advantage I want to eliminate costly customizations and extensions with broader packaged application coverage
Expand users and processes covered
Better user experience
I want to reduce the training burden and drive adoption with a modern user experience
Reduce total cost of ownership
I want to reduce the cost of managing my applications portfolio
Source: Oracle Advisory Boards

4
Upgrade Challenges
Business
Lack of executive sponsorship treated as a technology project Lack of organizational alignment among leaders Inadequate process analysis of human impacts for adoption Failure to motivate and involve users Lack of sufficient user training for adoption of the new processes Inadequate timeframes to deploy
5 Copyright 2011, Oracle and/or its affiliates. All rights reserved.
Technology
Evaluation of old customizations to leverage new features Determination of sufficient Testing methodology and risk management Relevant Integrations Points Impact and Updates to User Interface Preservation, back-up, and cleaning of data conversion Considerations for Scalability tuning
What to do ?
Make an Assessment Build an Upgrade Strategy Define a Business Case Communicate & Obtain Approval from C-Level Allocate People to Project Execute & Measure Benefit Realization
5
Upgrade Best Practices

1 1.
More recent releases have a direct upgrade path to the latest Accurate sizing information will help guide decisions to reuse existing hardware and resources release
Determine Your Upgrade Path
6 Plan for Upgrade Architecture
2. 2
Identified customized interfaces, forms, and reports that will require additional testing through the upgrade process Structured approach for managing the tasks, resolving issues, and measuring progress is critical. Build a team with broad, comprehensive skills 8 Optimize Training Processes Ensure project and support teams are proficient in the new 3 3. Prepare the Organization technology Proactively engage stakeholders to help prepare for the Train users at an optimal timeframe will help resolve most issues project and the changes that will be experienced once early. Most users prefer training proximate to going live on the new deployed system
Treat Your Upgrade Activity as a Formal Company Project
7 Identify Custom Code and Scripting
4 4.
Understand and Mitigate Project Risks Inventory Your System
9 Secure User Buy-In

End users must have good information about how the resulting solution will impact their roles, whether the changes are functional, user interface, or technical in nature
Specific mitigation plans should be developed for high probability, high impact risks
5 5.
Examine current business requirements and Inventory modifications and determine what is still needed
10 Go Live
Go live checklist created earlier in the upgrade process should be leveraged to verify that the success criteria have been achieved Set up sufficient support mechanisms to optimize early rollout experience
Feature Rich Releases

Agile PLM 4 New Products 500 Enhancements 5 New integrations OTM/GTM 6.0, 6.1 2 New Products 30 Enhancements 3 New integrations Demantra 7.3 40 Enhancements 2 New integrations JD Edwards 3 New Products 829 Enhancements E-Business Suite 12.1 16 New Products 575 Enhancements
PeopleSoft 9.1 21 New Solutions 1,470 Enhancements 200 Industry specific
Hyperion 11.1.2 4New Products 752 Enhancements
CRM-OD 17 & 18 10 New Products 831 Enhancements
Siebel 8.1 & 8.2 36 New Products 469 Enhancements 9 Industry-specific solutions
R12 Key Initiatives

ub-Ledger Accounting ntercompany System
ulti-Org Access Control
ayments & Bank Model edger Setups - Business Tax
Oracle Internal
Oracle E-Business Suite R12.1

Enhanced Product Areas New Products in 12/12.1
Procurement HCM Financials SCM Projects CRM MDM Industries

9
Buyers Workbench, Sourcing, Contracts,

Electronic Invoicing, iSupplier Portal
Spend Analysis, Classification & Supplier Succession Planning, Incentive Comp

Analytics/ HR Analytics Analytics
Lifecycle Management, Contract Lifecycle Management
Learning Mgmt, Recruiting, Performance Mgmt,

Talent Profile, Incentive Compensation Expenses, Channel Revenue Mgmt
Shared Services, Advanced Collections, Internet Enterprise Asset Management, Warehouse

Management, Process Manufacturing
Financials Accounting Hub, Federal Financial Value Chain Planning, Landed Cost
Management, Manufacturing Execution
Project Management for Asset Based Industries

(Util, E&C, O&G etc.)
Projects Analytics, Primavera Integration Price Protection, Supplier Ship & Debit ,
Endeca integration.
Service & Field Service Core Product Hub
PIM for Telco, PIM for Retail, Site Hub, Supplier

Hub
Wholesale Distribution, Public Sector, High Technology , Engineering & Construction, Life Sciences, Retail, Professional Services, Communications, Consumer Goods, Utilities
Upgrade Paths
11.5.1. to 11.5.8
11.5.9
12
11.0x
11.5.10
10
The above reflects Oracles current development plans which are subject to change at any time
SOFTWARE. HARDWARE.
Engineered to Work Together
Applications Technology Infrastructure Services
Complete Open Integrated = Value
11
SOFTWARE. HARDWARE.
Enterprise Applications
CRM EPM
ERP GRC
HCM SCM
Industry Applications
Aero & Defense Automotive Chemicals Consumer Products Communications Edu & Research Engr & Construction Financial Services Health Care High Technology
Industrial Mfg Life Sciences Media & Entertain Natural Resources Oil & Gas Prof Services Public Sector Retail Travel & Transport Utilities
Analytic Apps
12
SOFTWARE. HARDWARE.
13
SOFTWARE. HARDWARE.
Transforming The Technology Stack
Traditional Transitional Optimized Core Cloud

Compute, Storage, Network Building Blocks Optimized Systems and Solutions Engineered Systems
14
eBS Upgrade & Migration to EXA Services

Aligned with your Oracle eBS application migration schedule
From any infrastructure
To the highest performance platform

Oracle Consulting summary report for a eBS customer

Significantly higher through-put : 4x
Push more transactions through a single Exa* core. 70000 60000 50000 40000 30000 20000 10000 0
Get the most running your ERP in Exadata
Low CPU Utilization : 32%

Lots of headroom for additional loads.
Comparable Hardware
Exalogic + Exadata
Faster Response Time : 2.5x 3.5x

Higher productivity for Online users or additional users per core.
Orders Reports Total

Oracle Consulting Migration Services allows your Exalogic + Exadata processed ~4x the throughput organization to get the most from your new of comparable hardware Exadata.
Almost Linear Scaling : 1200 users

Support very large deployments of EBS with ease.
16
SOFTWARE. HARDWARE.
Enable knowledge development Applications Enable business transformation Technology Infrastructure Services Support Oracle solutions Proactive personalized services
Operational administration in the cloud
17
Oracle Upgrade Services

Enables Each Phase of Your Business Transformation Global Scale
Plan
Assessment
Transform
Functional Upgrade Technical Upgrade Pre Production Environment Testing & Training
Leading Expertise
Strategy Development Planning
Broad Coverage
Optimize
End-to-end Apps Mgmt CEMLI Support Proactive Problem Mgmt
Migration to Cloud
Measure
Solution Readiness Go-Live Support
Flexible Delivery
Consulting Delivery Excellence Proven Method. Expertise. Best Practices.

Assessment
Current state evaluation and future state proposition
Strategy Development
Overall upgrade strategy (vision, approach, method, roadmap, etc.)
Go-Live Support
post production short term, mid term and long term support
Planning
Define overall upgrade program/project plan
Training & Change Management

Understand adoption effects & develop training plan
Technical Upgrade
Execute upgrade technical activities
TesKng
Support the overall upgrade testing process
FuncKonal Upgrade
Optimize customizations and/or configure new functionality
Cloud Services Delivery Excellence ITIL-Based Processes. Automated. Best Practices.

Change Management
Proactive patching and self-service change requests
Availability Management
Extensive system monitoring and command center
Problem Management
Root Cause Analysis Find Once / Fix Many
Infrastructure Management
Worlds largest Oracle cloud
Incident Management
Automated detection and repair
ConguraKon Management
Certified configurations, integrated, tested, controlled
Release Management
Incremental software currency model
Performance Management
Seamless access to Oracle engineers
20
E-Business Suite Release 12.1 Live Customers

+500 customers worldwide
21
E-Business Suite Release 12.1 Live Customers
+ More
22
Oracle E-Business Suite Support Timelines

Updated Support Policies for 11.5.10 and 12.1
2007 11.5.10 Jan 07 12.0 GA May 09 12.1 GA 12.2 GA will start new support timeline
Recent Changes
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Nov 10
Premier
Risk Mitigation for Customer if Exception Upgrade Runs Extended Sustaining Long Offer Exception to Sustaining Support for first 13 months
Nov 13 Dec 14
Jan 12
Jan 15
Premier
Extended
May 14
Sustaining
Longer Support Timeline on Upgraded R12.1 System
May 17
Dec 18
Premier
Today
Extended
Extend 12.1 Extended Support thru Dec 2018 Waive all uplift fees for 12.1 Extended Support
For More Info on Announcement, see MOS Doc ID 1495337.1
Oracle Support Policy Updates for EBS

In Response to Customer Needs
ANNOUNCEMENT
11.5.10 Update: Exception to Sustaining Support for Dec 1, 2013 to Dec 31, 2014
Provided for first 13 months of Sustaining Support from Dec 1, 2013 to Dec 31, 2014 Includes new fixes to Severity 1 production issues Includes US Form1099 2013 year-end updates Includes payroll regulatory updates for US, Canada, UK, and Australia for fiscal years ending in 2014 Customer must meet, or be above, the Required Minimum Baseline Patch Level as identified in Doc ID 883202.1
12.1 Update: Extended Support through Dec 2018 with all uplift fees waived
Provided for an additional 19 months and will run from Jun 2014 to Dec 2018 All extended support uplift fees waived. Note: the first year uplift fee was waived at OOW 2011 Customer must meet, or be above, the Required Minimum Baseline Patch Level as identified in Doc ID 1195034.1
24
Oracle Lifetime Support

The most comprehensive support policy available.
Premier Extended Sustaining
Years from Release G/A

More info: http://www.oracle.com/us/support/lifetime-support/lifetime-support-software-342730.html
25
<Insert Picture Here>
Suggested Reading
26
Suggested Reading
27
Financial Management Guides Example
28
Implementation Checklist Examples
29
Implementation Checklist Examples
30
My Oracle Support
31
My Oracle Support Notes

E-Business Suite Financials Legislative Updates Center [ID 871204.1] Oracle Financials for the Americas Documentation Resources, Release
12 [ID 397160.1]
Oracle Financials for Asia/Pacific Documentation Resources, Release
12 [ID 397161.1] Oracle Financials for Europe Documentation Resources, Release 12 [ID 397162.1] R12 Golden Tax Adaptor for Mainland China Product Documentation Roadmap [ID 406336.1]
32
My Oracle Support Notes

Oracle Financials for India Documentation Resources, Release 12 [ID
412574.1] Introduction to Add-On Localizations for R12 [ID 429042.1] Internationalization Update Notes for Release 12 [ID 393320.1]
Oracle Applications Release 12.1 & Release 12 Translation Scope and
Availability [ID 405992.1] Oracle Applications Release 12.1.1 Product Level Online Help Translation Matrix [ID 969716.1] Globalization Guide for Oracle Applications Release 12 [ID 393861.1]
33
34
Finding Additional Information

My Oracle Support (formerly MetaLink): E-Business Suite Release 12.1 Information Center Knowledge > Tools and Training > Release 12.1 Info Center (Doc ID: 806593.1)
35 Copyright 2011, Oracle and/or its affiliates. rights reserved. 2010 Oracle Corporation Proprietary andAll Confidential
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Oracle E-Business Suite 12.

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Safe Harbor Statement

Technology Alignment to Business Priorities

Grow and Transform the Business

Optimize Business Impact of Technology Investments

Business Benefits Drive Upgrades

Expand users and processes covered

Better user experience

Reduce total cost of ownership

I want to reduce the cost of managing my applications portfolio

Source: Oracle Advisory Boards

Upgrade Best Practices

Determine Your Upgrade Path

6 Plan for Upgrade Architecture

Treat Your Upgrade Activity as a Formal Company Project

7 Identify Custom Code and Scripting

Understand and Mitigate Project Risks Inventory Your System

9 Secure User Buy-In

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Feature Rich Releases

PeopleSoft 9.1 21 New Solutions 1,470 Enhancements 200 Industry specific

Hyperion 11.1.2 4New Products 752 Enhancements

CRM-OD 17 & 18 10 New Products 831 Enhancements

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

R12 Key Initiatives

ulti-Org Access Control

ayments & Bank Model edger Setups - Business Tax

Copyright 2012, Oracle and/or its affiliates. All rights reserved.

Oracle E-Business Suite R12.1

Procurement HCM Financials SCM Projects CRM MDM Industries

Buyers Workbench, Sourcing, Contracts,

Spend Analysis, Classification & Supplier Succession Planning, Incentive Comp

Lifecycle Management, Contract Lifecycle Management

Learning Mgmt, Recruiting, Performance Mgmt,

Shared Services, Advanced Collections, Internet Enterprise Asset Management, Warehouse

Management, Manufacturing Execution

Project Management for Asset Based Industries

Service & Field Service Core Product Hub

PIM for Telco, PIM for Retail, Site Hub, Supplier

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Applications Technology Infrastructure Services

Complete Open Integrated = Value

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Applications Technology Infrastructure Services

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Applications Technology Infrastructure Services

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

Applications Technology Infrastructure Services

Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Insert Information Protection Policy Classification from Slide 8

eBS Upgrade & Migration to EXA Services

To the highest performance platform