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Questionnaire 1. Name: 2. Department: 3. Position: a. Top Management b. Middle Management 4. Age: a. 20-25 b. 25-30 c. 30-35 d. 35-40 e. >40 5.

Education Level: a. Diploma b. Bachelors c. Masters 6. Total Work Experience: 7. Experience with the present Organization: 8. Your Organization falls in the category of: a. Contracting firm b. Consulting firm 9. Which of these describes your units ERP Implementation..? a. ERP from a single vendor b. ERP from a multiple vendor c. In house Developed ERP system

Implementation status of each ERP module in your Unit.


For the following modules please respond as per the following categories: (Put a X against the appropriate option) 1 = Not Implemented 2 = Implementation started within the last year (0-1 yrs) 3 = Implementation started 1 or more but less than 3 years ago (1-3 yrs) 4 = Implementation started 3 or more but less than 5 years ago (3-5 yrs) 5 = Implementation started 5 or more years ago (5+ yrs)

Modules Financials Controlling Plant Maintenance Materials Management Production Planning Sales & distribution General Logistics Quality Management Human Resources Supply Chain Management Customer Relationship Management E-Commerce APO/APS APO=Advance Planning and Optimizer APS=Advanced Planning and Scheduler Others If any Please mention:

Options 1 2 3 4 5

The Changes in performance measures observed after the Implementation of ERP system.
The following is to be responded as per the 7 point Likert scale: (Put a X against the appropriate option) 1- Disagree 2- Mostly Disagree 3- Somewhat Disagree 4- Neither Agree or Disagree 5- Somewhat Agree 6- Mostly Agree 7- Agree Performance Measures 1 Inventory Management (Lower Inventory level, Higher Inventory level, Better Control over Inventory) Information Quality (accurate and reliable information for strategic planning, operational control etc.) On time Delivery (Improved order management/Order cycle, Reduced Delivery Lead times etc.) Standardisation (Streamlining of business processes and business unit facilities, improved business flexibility etc.) Profitability (Increased Efficiency, Increased Profits, Improved Productivity etc.) Return on Investment (Returns to the business unit from the ERP system) Information Availability (Easier Access and faster retrieval of information) 2 Options 3 4

Customer satisfaction (Improved customer relations and responsiveness, increased interaction with customers etc.) User Satisfaction (Precise Information availability, User friendly system, O/P available in useful format etc. Competitive advantage (New Market Opportunities identified, improved business unit ability, enhanced competitiveness etc.)

How do you rate the overall success of your firms ERP system..? (Highlight the appropriate option) a. Disappointing (achieved very little) b. Successful (achieved most goals) c. Very Successful (went beyond expectations)

Factors Critical to Successful ERP system Implementation in your Business unit.


The following is to be responded as per the 7 point Likert scale: (Put a X against the appropriate option) 1- Disagree 2- Mostly Disagree 3- Somewhat Disagree 4- Neither Agree or Disagree 5- Somewhat Agree 6- Mostly Agree 7- Agree

1. TOP MANAGEMENT support for the ERP system.


a. Top Management has invested the time needed to understand how ERP will benefit the company. Options 4

b. Top Management has clearly defined the ERP project's business goals. Options 4

c. All levels of management support the overall goals of the ERP project. Options 4

2. PLANNING the implementation of the ERP system.


a. ERP system plans are re-designed as required to meet evolving conditions. Options 4

b. There is a constant review of ERP capabilities against the goals. Options 4

3. USER SUPPORT for the ERP system.


a. Management actively works to alleviate employee concerns about the introduction of ERP system. Options 4

b. ERP support group is available to answer concerns about ERP job changes. Options 4

c. Employees understand the ERP defined business processes. Options 4

4. PROJECT MANAGEMENT for the ERP system implementation.


a. There is a formal management process to track external consultant activities. Options 4

b. ERP project leader is experienced in project management. Options 4

c. All ERP project changes are clearly documented. Options 4

5. TRAINING for effective ERP system use.


a. Specific user training needs were identified early in the implementation. Options 4

b. A formal training program has been developed to meet the requirement of the ERP system users. Options 4

c. Employees are tracked to ensure that they have received the appropriate ERP system training. Options 1 2 3 4 5 6 7

6. LEARNING to enhance ERP system capabilities.


a. Cross-functional group meet regularly to discuss new users for the ERP system. Options 4

b. ERP improvement suggestions are regularly collected from multiple employee levels. Options 4

7. IMPLEMENTATION STRATEGY for roll out of the ERP system.


a. A single go live date was used to roll out the ERP system across our business unit. (Big bang theory). Options 4

b. A single go live was used to roll out a subset of modules across the unit. (Mini big bang strategy). Options 4

c. Different modules were 'phased in' on difference live dates across the business unit.(Phased in module strategy). Options 4

d. Different modules were phased in by site/location across the unit. (Phased in site strategy). Options 4

8. ERP system business ALIGNMENT.


a. ERP data items correspond to those used in the business documents. Options 4

b. The user interface in the ERP system is well designed to meet the business needs. Options 4

9. Support from CONSULTANTS for the ERP system implementation.


a. The role of external consultants should be phased out by capturing and transferring their expertise to the in house team. Options 4

b. External consultants help streamline the implementation effort and achieve quicker ERP project success. Options 4

c. External consultants were changed during the course of the ERP project. Options 4

10. IMPLEMENTATION TEAM support for the ERP system implementation.


a. The implementation team actively builds relationships with managers. Options 4

b. The implementation team offers suggestions on how the ERP system can be used to achieve goals. Options 4

c. The implementation team is responsive to end-user needs. Options 4

11.DATA ACCURACY in the ERP system.


a. Data integrity in the ERP system affects the efficiency of operations and the quality of business decisions. Options 4

b. All employees understand the concept and the value of integrated data available from the ERP system. Options 4

12.The ROLE OF COMMUNICATION in the ERP system implementation process.


a. Managing user input in the communication process results in greater understanding of organizational needs and quicker acceptance of ERP system. Options 4

13.The role of ORGANIZATIONAL CULTURE in ERP system Implementation process.


a. It is very easy for co-workers to access the ERP system to see the status of my work Performance. Options 4

b. The ERP system enables tight control by providing very reliable information on how well or badly employees do their work. Options 4

c. The ERP system clearly identifies my job. Options 4

14. The role of NATIONAL CULTURE in the ERP system implementation process.
a. The ERP system facilitates close supervision of employees to ensure that they conform to standard work procedures established. Options 4

b. The ERP system has resulted in changes in job roles that tends to make employees work more individually and not in groups. Options 4

c. The short term results obtained from ERP system implementation is more valuable than its long term results. Options 4

Integration of ERP system in your business unit.


The following is to be responded as per the 7 point Likert scale: (Put X against the appropriate option) 1- Disagree 2- Mostly Disagree 3- Somewhat Disagree 4- Neither Agree or Disagree 5- Somewhat Agree 6- Mostly Agree 7- Agree i. Internal coordination of business activities has increased with implementation of more ERP modules. Options 4

ii.

The implementation of more ERP modules has increased the business units performance benefits. Options 4

iii.

The fine-tuning of the ERP system over time has increased the business unit's performance benefits. Options 4

iv.

The implementation of more ERP modules has increased the external coordination of business activities with customers and suppliers. Options 4