VOL. 6
NOV.-DEC. 2007
Grille to Grille
With the 2008 MAZDA5
PAGE 8
MNAO's "New" The Midwest Region's Mazda's Winter Gear Celebrity MX-5 Racers
Cosmo Sport Honorary Pit Crews Page 12 Page 6
Page 2 Page 5
The Fastest Police
Car in the U.S.
California officer chases speed records
and spreads the word on safety.
L
et’s face it, police officers are allowed to exceed the speed limit.
But Royce Branch, a 60-year-old background investigator with
the Redondo Beach Police Department, definitely pushes the
envelope. In fact, when he’s not running background checks on
new hires, this police officer is often found trying to break speed
records of his own.
His secret weapon is his personally owned, land-speed racecar—
a 1988 Mazda RX-7 with Lamborghini-style doors and a painted ex-
terior that looks just like a standard, city-issued police vehicle. showing it off to kids in elementary schools, Boy Scout troops, and
In August, Branch had his car at the Bonneville Salt Flats in Utah, other civic events to promote the merits of safe driving. For 11 years,
where he was focused on a very specific mission. Branch was also the original editor and contributing writer to the
“I was trying to hit 200 miles per hour to set the land-speed Rotary Rocket, the official publication of the RX-7 Club of America.
record for the fastest police car in the world,” explains Branch. “The Writing since 1983, he’s also contributed articles to Mazda Sport
current record is 191 mph, and that is held by a $435,000 Lam- and Turbo magazine, Car and Driver, and Road & Track.
borghini police car in Italy. Last year, I hit 189 mph in third gear, right He also shares his passion for cars and racing with troubled indi-
before I blew out one of the slave cylinders, so I had to try again in viduals he’s met over the years. He often brings ex-convicts and dis-
2007. Unfortunately, I only hit 147 mph this year because of poor advantaged teens to his racing events—making them honorary rac-
track conditions following rain; but I’ll definitely be back next year ing crew members, teaching them how to fix and adjust the car, and
to try again.” treating them to a fun outing in the process.
In addition to his RX-7 racecar, Branch also has a 1982 Mazda “I get a lot of gratification doing what I do,” he adds. “My dad
RX-7, which he turned into a convertible, a 1932 Ford Victoria with always helped me work on cars as a kid, and I enjoy returning the
a rotary engine that is painted magenta on the front and blends to a favor with people who wouldn’t normally have the chance.”
candy purple in the back, a 1922 T-bucket Harley, and a speedboat. Apparently, the spectators at the races have just as good a time.
“I’ve been interested in racing for a long time,” says Branch. “I “Just before we get up to the racetrack start line, I affix the po-
love cars, and going fast has always been a great thing.” lice-light bar, turn on the siren and lights, and blast the song ‘Bad
His love for speed, however, is only part of what drives him. Boys,’” says Branch. “We take it all off for the actual race, but we
When Branch isn’t working or racing, he volunteers his personal always get a lot of comments—and compliments—from what we
time and money, driving the car around Southern California and do. I just love it.” I
At top and below, Royce Branch's 1988 Mazda RX-7 "patrol car." Above,
Branch (second from right) with his crew chief, Dennis Lightle (kneeling),
and other crew members Carlos Valenzuela (right) and Steve Coleman, at
the Bonneville Salt Flats in Utah.
8-9
2 First Lap
MNAO’s New Cosmo Sport; FUEL Feedback
3 Spotlight
CX-7s by the Dozen
7 6-7
Top Performance Champions to the Races
Fast Track
CONTENTS
Mazda Wins SPEED World Challenge Drivers’
and Manufacturers’ Championships; Celebrity MX-5 Cup
Racers; SpeedSource RX-8 Grand-Am Team of Tremblay
and Ham
12-13 Feature
Mazda Features and Technology for Winter Driving
14 Gear Glitz
Port Tacoma Illustrates Quality Genuine Mazda Accessories In-
stallations
12
Sport; SevenStock X
Mazda FUEL® magazine is published by Mazda North American Operations and is an internal
publication intended for employees of Mazda dealerships and Mazda North American Operations.
Please address all correspondence to mazdafuel@mazdausa.com or fax to (949) 727-6813.
The content of Mazda FUEL magazine is prepared in accordance with the highest
standards of journalistic accuracy and was deemed accurate when written.
© 2007 Mazda North American Operations
FIRSTLAP FUELFEEDBACK
ISSUE 5
VOL. 6
After years of searching, MNAO finally
2007
SEPT.-OCT.
acquires a rare Mazda Cosmo 110S.
s
8 Mazda
iew page 8
Fall Prev
The 200
s
The Benefit er
for MNAO of Pedal
Pow
Road Trip
Santos
kie San tos Engineers
Rookie Accessories Page 16
Page 16
ing Roo
Racing
Rac
es His Markk
His Mar Page 14
Motorsports hines Makes
Mak
Mac
Marketing Page 77
Page
Page 33
Page
I
t looks like Mazda FUEL has touched off another
competition among Mazda dealerships. Our
M
azda Canada isn’t the only Mazda company with a Cosmo Sport. After feature on the seven CX-7 owners who work at
years of searching and negotiating, Jeremy Barnes, MNAO’s Director of Phillips Mazda in Laguna Hills, CA, (May/June 2007)
Product & Corporate Affairs, finally hit pay dirt, acquiring a 1967 has already been topped by the staff at Mazda
Cosmo Sport 110S-A just in time for the unveiling of the Mazda RX-8 Rotary Knoxville in Knoxville, TN. Our thanks and a $100
Engine 40th Anniversary Edition at the Monterey Historics, held at Mazda American Express Gift Cheque go out to Steve
Raceway Laguna Seca in August. Mackey, Mazda Knoxville’s Internet Public Relations
Barnes purchased the rare Cosmo Sport for MNAO from Glenn Roberts, the Manager, who tipped us off to the dozen CX-7s and
Phoenix, AZ–based collector/restorer who handled the repairs to Mazda Cana- 31 other Mazdas owned by their staff (see page 3).
da’s Cosmo. Along with the car, MNAO came into possession of the vehicle’s That’s a lot of Mazdas!
original registration documents, which were issued in New Jersey. Tell us about the unique things going on at your
As best as Barnes can tell, the car was originally imported to the United Mazda operation, or send us your comments on this
States in November 1967 by Curtiss-Wright Corporation, the U.S. rights hold- issue using the enclosed reply card. Whether you’re
er for the rotary engine in non-automotive applications. At the time, General offering up story ideas or sharing your thoughts, we
Motors held the automotive rights. The car was sold in 1984 to a now-defunct appreciate hearing from you!
Mazda dealer in New Jersey, and in 2000, it was sold to a dentist in Danville,
CA, and later to Roberts. “Excellent. The ‘Toys of Summer’ feature (July/Au-
When it came time for Barnes to pick up the company’s newest gust 2007) gave me some great sales tools to use
asset, he arranged for an editor from Car and Driver magazine to accompany with buyers cross-shopping the Pontiac and Saturn
him on the drive from Arizona to California, who then featured the car in the products. Dealer rankings have been a great motiva-
magazine’s August issue. tion for our budding franchise.”
“She runs like a champ, even in 108 degrees on the freeway,” said Barnes. J-Ryan Stewart
“With less than 13,000 kilometers on her, we drove her further that day than Sales Consultant
in the last two years combined.” Lynchburg Mazda, Lynchburg, VA
With the Cosmo safe and sound in Mazda’s care, MNAO has lots of plans
for the little white beauty. So far, it has been on display at a number of me- “Great, super, very informative. Touches on a range
dia events, including the Historics. Mazda also plans to exhibit the car in a of topics, from sales to service, etc. A great magazine
number of auto shows to help launch the 40th Anniversary RX-8. I to tell about a great product—Mazda.”
Steve Boren
Sales Consultant
Dennis Eakin Mazda, Killeen, TX
At top, MNAO's Jeremy Barnes seals the deal on the company's newly
acquired 1967 Mazda Cosmo Sport 110S-A. Above, Barnes and the Cosmo
Sport cruising through the Arizona desert. We want to hear from you, too. Send us your com-
ments and suggestions on the enclosed reply card. I
D
jumping on the bandwagon buy-
Ever noticed how good dealership can’t get enough ing CX-7s—and it’s really no sur-
things seem to come in prise,” said Mackey. “For the
dozens? Apparently, the same of the crossover SUV. amount of vehicle you get for the
holds true for cars—especially price—and the excellent ratings
when the car in question is the the car’s been getting—you just
Mazda CX-7 crossover SUV. can’t beat it.”
At least that’s how the employ- In fact, some employees didn’t
ees at the Mazda Knoxville dealer- stop with just one.
ship in Knoxville, TN, feel—where “We drove that first CX-7 for
employees have made collecting about seven months, and the
CX-7s practically an art form. more we did, the more we realized
It all started last November, it would be a vehicle we would
when the dealership announced keep for quite a while,” said John.
a new lease and low-interest fi- “So we traded it in and got a
nancing program that coincided Grand Touring package. So I’m al-
with its model year-end closeout. ready on my second one—this
The exceptional sales incentive time a Copper Red model with
caused not just one but 12 em- beige leather interior.”
ployees to make the move to the Plenty of other Knoxville Mazda
new Mazda CX-7. employees were equally impressed
The first taker was Sales Consultant Nate John, who gladly with the CX-7’s reputation for handling, safety, and performance.
closed the deal on a Galaxy Grey CX-7. To date, there have been 12 employee-purchased CX-7s, spanning
“I had a Mazda Tribute, and the more I test-drove the CX-7 across both the sales and service departments. Clearly, the Knoxville
with customers, the more I fell in love with the way it drove and Mazda employees know a good thing when they see one.
handled,” he said. “My wife and I had a baby on the way, and Employee loyalty to the Mazda brand doesn’t end with the
with the 5-Star Crash Test Rating and the fact that it came stan- CX-7, though.
dard with side airbags, it was kind of a no-brainer for me.” Thirty-one of the dealership’s employees are proud to call
Steve Mackey, Internet Public Relations Manager, followed suit themselves Mazda owners—and their personal vehicles account
in December by trading in his Jeep Grand Cherokee on an equal- for a whopping 45 Mazdas between them. This diverse Mazda
ly stylish black CX-7. Not long after owning it, he further upped lineup includes trucks, RX-7s, a CX-9, Mazda Protegés,
his “cool factor” by adding 20-inch black rims, a cool-air intake MAZDA3s, MAZDA6s, Mazda 626s—and even a B2200.
system, and tinted windows. Today, that list also includes a dozen CX-7s—and many satis-
“After that, it was like a snowball effect, with everybody fied owners. I
T
he 600-plus Service Technicians who have already taken the 2007 9 GALPIN MAZDA VAN NUYS CA
Mazda CX-9 Technical Highlights Web-based technical training 10 ROSENTHAL MAZDA VIENNA VA
program know it’s good. And now, so do others outside of Mazda. 11 OAK TREE MAZDA SAN JOSE CA
This multimedia marvel—launched in February—has captured the at- 12 UNIVERSITY MAZDA SEATTLE WA
13 JEFF HAAS MAZDA HOUSTON TX
tention of the communications industry, recently winning recognition in
14 MAZDA SOUTH AUSTIN TX
two prestigious competitions. 15 MAZDA GALLERY NORWOOD MA
One honor was the Award of Excellence and Best of Show Finalist in 16 DELRAY MAZDA DELRAY BEACH FL
the 2007 Pegasus Awards, a video competition that recognizes exemplary 17 LOU FUSZ MAZDA ST. LOUIS MO
work produced by non–broadcast video professionals and companies 18 WAYNE MAZDA WAYNE NJ
19 FAULKNER MAZDA PHILADELPHIA PA
from all across the country. 20 CAPITOL MAZDA SAN JOSE CA
The 30-minute training course also won the Gold Award in the Educa- 21 JIM ELLIS MAZDA OF CHAMBLEE ATLANTA GA
tion/Training category at the Horizon Interactive Awards, an international 22 CORY FAIRBANKS MAZDA LONGWOOD FL
competition that recognizes outstanding work for interactive communi- 23 KINGS MAZDA CINCINNATI OH
24 NORTH PENN MAZDA COLMAR PA
cations programs.
25 MCCULLOUGH METRO MAZDA MARLOW HEIGHTS MD
“Mazda’s goal with every technical training program is to increase cus-
tomer satisfaction by providing Technicians with the knowledge they need CARE SERVICE INDEX (ROLLING 3 MONTHS THROUGH SEPTEMBER 2007)
to fix it right the first time,” said Dave Pace, Technical Training Manager. RANK DEALER NAME CITY ST. SCORE
“We’re glad our tools are giving Technicians the chance to learn more about 1T FREMA MAZDA GOLDSBORO NC 100
our newest vehicle models and service procedures. It all works together to 1T FLOYD TRAYLOR MAZDA FORT SMITH AR 100
1T PREMIER MAZDA NORTH PLATTE NE 100
help them advance their levels of knowledge and fine-tune their success.”
1T EVERHART - O'LEARY MAZDA JANESVILLE WI 100
If your staff hasn’t yet discovered the value of this award-winning train- 1T ERICH HENKEL MAZDA BATTLE CREEK MI 100
ing, there’s no better time to check it out. To review the entire line up of 1T DALE SPRADLEY MAZDA PUEBLO CO 100
current courses, visit www.MazdaState.com. The 2007 Mazda CX-9 Web- 1T RALPH THAYER MAZDA MONROE MI 100
based training is course number 1056. Once at the site, check out these 1T QUALITY MAZDA TUSCALOOSA AL 100
1T THOMPSON MAZDA WATERVILLE ME 100
other new additions: 1T PRINCE MAZDA VALDOSTA GA 100
The New Pre-Delivery Inspection Process (course 1067) program is ide- 1T EAGLE MAZDA RIVERHEAD NY 100
al for all dealership personnel and explains the new inspection process for 1T CENTRAL MAZDA PLAINFIELD CT 100
2008 vehicles (also available in Spanish). 1T COTHERN-VARNADORE MAZDA BAXLEY GA 100
2T FLOOD MAZDA WAKEFIELD RI 99.6
The 2008 Tribute Hybrid Technology and Safety program (course 1060)
2T QUALITY MAZDA PETERSBURG VA 99.6
is recommended for California and Oregon dealerships that sell the new, 2T JEFF WYLER MAZDA BATAVIA OH 99.6
environmentally friendly SUV. 3 LAWRENCE HALL MAZDA ABILENE TX 99.4
Next year, watch for even more Web-based training courses from 4 PREBUL MAZDA DALTON GA 99.3
MNAO’s Technical Training department. I 5 ROB SIGHT MAZDA KANSAS CITY MO 99.1
6 TWIN CITY MAZDA ALCOA TN 99.0
7T THELEN MAZDA BAY CITY MI 98.9
7T I-79 MAZDA MOUNT MORRIS PA 98.9
8T CREST MAZDA OF ESSEX IVORYTON CT 98.8
8T IMAGINE MAZDA DALLAS TX 98.8
9 CROWN MAZDA HOLLAND MI 98.6
4 | MAZDA FUEL | NOV/DEC 2007
T = Tie
Results based on financial statement data submitted to MNAO as of October 15, 2007.
PITROW
Performance Bonus
Midwest Region honors its Platinum But that was only the beginning.
“These participants were not only treated as honored guests,
Master Tech Performance Champions they were also invited to participate as honorary pit crew mem-
with a day at the races. bers during the event,” said Knowles. “As such, they were liter-
ally given carte blanche to everything. They had access to the pit
W
hen it comes to on-the-job performance and customer lane, the paddocks, and virtually every area of the track at any
satisfaction, Master Technician Performance given time. They also got in before all the crowds and got to en-
Champions are truly the best of the best. After all, their joy fantastic catered food throughout the entire event.”
lofty program requirements include not only time on the job, In addition, each Technician was presented a special reward—
tenure, and certifications, but also high CARE scores that a Snap-On Tools screwdriver kit personalized with the Mazda
demonstrate their personal commitment to customer Performance Champions logo. They also received special recog-
satisfaction. nition at the track and a mounted poster that was signed by the
This summer, a group of these Platinum achievers in the Mid- event drivers.
west Region got the recognition and VIP treatment they de- “The event I attended—Road America—was very enjoyable
serve—a weekend at a local Mazda motorsports event, serving and first-class all the way,” said Steve Gillen, Master Technician
as honorary crew members to the Mazda-sponsored teams. for Liberty Mazda in Libertyville, IL. “Between the hotel and the
“We wanted to devise a program that would reward these race itself, everything was first-rate. I was also surprised to learn
professionals for a job well done, while also appealing to their about Mazda’s involvement at the motorsports event. Mazda’s
technical automotive side,” explained Marsha Knowles, Mid- name was all over the place.”
west Region Customer Satisfaction Manager, who worked “Mazda has always been founded on our grass-roots racing
closely with John Doonan, Mazda Motorsports Development efforts, and events like these help keep the Technicians excited
Manager, to create an event that could meet both goals. about the whole Zoom-Zoom aspect of the company,” added
As part of the program, 13 Service Technicians and their Knowles. “We really wanted to recognize our Master Techni-
guests were invited to an American Le Mans Series racing event cians and those who have gone above and beyond the call of
in one of three Midwest Region areas—the Mid-Ohio Sports Car duty for us. We think we’ve done that with this event. Techni-
Course in Lexington, OH; the Road America in Elkhart Lake, WI; cians don’t often get a chance to go to these types of events,
and the Belle Isle Grand Prix in Detroit, MI. and this time they got to go as VIPs.” I
MAZDA6 Wins SPEED World 10 races in the series over the likes of Acura, Audi, and BMW,
the entire Tri-Point crew proved that the front-wheel drive
MAZDA6 was more than a match for front-, rear-, and all-
Challenge Championship wheel-drive luxury sports imports.
The 2007 season began in Sebring, FL, back in March, where
With the help of its friends at Tri-Point Altenburg collected his first pole and win of the year. He then
Motorsports, Mazda takes the coveted added victories at Utah’s Miller Motorsports Park and at Mid-
drivers’ and manufacturers’ titles Ohio as the series swept into summer. By the Mosport,
Ontario, round in late August, Altenburg and Pobst, the latter
for the first time. with two wins of his own, had built up a commanding lead over
the next closest competitor. Tindol Motorsports driver Michael
Galati won from the pole at the Road Atlanta event in early
October, sealing up the manufacturers' championship for
Mazda. Entering the final round at Mazda Raceway Laguna
Seca, Altenburg led Pobst by 19 points.
As it was, the championship came down to the wire, with Al-
tenburg needing a fourth-place finish or better to seal the deal.
A flat tire for Altenburg and a valiant run by Pobst, including a
pole win in qualifying, nearly reversed the outcome. However,
Altenburg's luck changed on the penultimate lap when Pobst
was knocked off track by Pierre Kleinubing, allowing Altenburg
to finish in fourth and clinch the drivers' championship. Not to
be overlooked, Charles Espenlaub and Galati also completed
From left are Randy Pobst, Craig Nagler (SpeedSource), Steve the series in eighth and ninth, respectively, with a pair of Tindol
Sanders (MAZDASPEED), and Jeff Altenburg with their respective Motorsports MAZDA6s. In fact, so popular has Mazda’s mid-
SPEED World Challenge championship trophies. size sedan become in World Challenge’s Touring Car division
that 25 percent of the top 20 finishers were in MAZDA6s.
J
eff Altenburg and Tri-Point Motorsports won a historic first “Capturing the SPEED World Challenge Touring Car Manu-
SPEED World Challenge Touring Car title for Mazda on facturers’ Championship is a great achievement because of the
Sunday, October 21, at Mazda Raceway Laguna Seca in competitiveness of the series, said Steve Sanders, Manager,
California. Making the championship even better, Randy MAZDASPEED Motorsports Development. “Our Mazda
Pobst finished the series in second aboard another Tri-Point teams—Tri-Point Motorsports and Tindol Motorsports—knew
MAZDA6, while Mazda also won the coveted manufacturers’ that their mission for the 2007 season was to bring Mazda a
championship for the first time. In fact, by winning four of the manufacturers’ championship, and they certainly produced." I
A
s if watching Mazda racers carve up turns at top speeds isn’t
thrilling enough, the final race of the 2007 SCCA Pro Racing
SIRIUS Satellite Radio MX-5 Cup Series, held mid-September
at Miller Motorsports Park in Utah, had an extra dose of
excitement when three well-known celebrities showed up to prove
their racing prowess.
Patrick Dempsey—aka Derek “Dr. McDreamy” Sheperd on ABC’s
“Grey’s Anatomy”—hit the track in his No. 29 MX-5, entered by
Team MER. He also competed in the final race of the eight-race week-
end—the Grand-Am GT class at the Sunchaser 1000K—debuting his
brand new SoBe Beverage–sponsored Hyper Sport Mazda RX-8.
Dempsey started his professional racing career in 2005 and is now
the co-owner of Vision Racing, which competes in the IndyCar series.
In 2006, he raced in the KONI Challenge series, and he occasionally
competes in the Mazda MX-5 Cup.
Also piloting MX-5s in guest driving appearances were actors-racers
Frankie Muniz of TV’s “Malcolm in the Middle” and Ian Ziering of
“Beverly Hills, 90210” fame. Muniz has given up acting to pursue
From left, actors-racers Ian Ziering, Frankie Muniz, a racing career full-time. He spent the 2007 season racing in the Cooper
and Patrick Dempsey are big fans of the Mazda MX-5. Tires Champ Car Atlantic Championship Powered by Mazda. I
T
he dictionary defines “symbiosis” as “a cooperative, mutually and relaxed attitude out of the car.
beneficial relationship between two people or groups.” It “When we were driving as competitors, I was impressed with
should really cite SpeedSource Race Engineering Mazda Nick’s aggressive driving style and his on-track behavior,” Tremblay
drivers Sylvain Tremblay and Nick Ham as living examples of reveals. “Now as teammates I think we complement each other.
symbiosis. Working together with uncommon passion and He’s laid back out of the car and I’m hyped up all the time.”
precision, Tremblay, the Canadian-American founder of With Tremblay in Florida guiding SpeedSource and Ham living in
SpeedSource, and Ham, a naturalized Englishman, have put their Colorado, the two see each other mainly on race weekends, but
RX-8 onto the podium—and into the winner’s circle—in the Grand- their shared appetite for achievement keeps them in lockstep. Win-
Am Rolex Series on a regular basis. Since they started driving the ning their first Grand-Am race together for Mazda—the Grand-Am
SpeedSource RX-8 together in 2006, they have won three events GT class in Mexico in 2007—proved that the combination was a for-
and have a full season mapped out for 2008. midable one. For his part, Ham adds an unwavering commitment to
While the pair have distinctly different driving styles and person- support Tremblay, SpeedSource, and Mazda.
alities, what makes them work is an unbending commitment to “One thing that is important to me is that I want to see Sylvain
winning—and supporting each other along the way. Endurance rac- succeed,” he explains. “He and David are just so focused on win-
ing is uniquely demanding in that you have to go very fast while sav- ning and being successful. They are on a real mission and I want to
ing the car from wear and damage. It takes a mature driver to do it be a part of it.” I
T
he stylish 2008 MAZDA5 defies easy categorization. It’s not
an SUV, sports sedan, or minivan, but it has the positive
attributes of each—including great cargo-hauling capability, a
Zoom-Zoom driving spirit, and comfortable three-row seating. With 2008 MAZDA5 vs. 2007 Kia Rondo
its contemporary styling, fun-to-drive character, and terrific value for Among the most cross-shopped vehicles by MAZDA5 cus-
the money, it naturally attracts a distinct group of customers. tomers, the Kia Rondo offers conventional crossover styling, but
MAZDA5 customers tend to be younger than those of its key neither its design nor driving characteristics approaches the
competitors, the Kia Rondo, Honda Odyssey, and Toyota RAV4, av- Mazda’s Zoom-Zoom appeal. Besides offering many more stan-
eraging 45 years of age compared to 49 for Odyssey and RAV4 dard and available features than the Rondo, the 2008 MAZDA5
customers, and 53 for Rondo customers. In addition, MAZDA5 is also projected to deliver better fuel mileage.
customers have a significantly higher average household income
compared to most key competitors’ customers, surpassed only by MAZDA5 Standard Feature Advantages vs. Rondo
Odyssey customers. MAZDA5 buyers are also among the most like- • 17-inch alloy wheels
ly to be college graduates and married with young children. • Sliding rear doors for easy ingress and egress
In short, MAZDA5 buyers tend to be young, smart, and more af- • Third-row seating
fluent, yet very pragmatic. They desire a practical vehicle that offers • Second-row fold-out tray table with dual cup holders
great flexibility to accommodate different passenger and cargo- and storage
carrying needs. A sporty vehicle that is enjoyable to drive is the • Automatic climate control system
“icing on the cake.” But when it comes down to writing out the • Auxiliary audio input jack
check, the most important purchase reasons for MAZDA5 buyers
are value for the money, third-row seating flexibility, and the 6-pas- MAZDA5 Available Feature Advantages vs. Rondo
senger seating capacity. • HID (Xenon) headlights
For 2008, the MAZDA5 gets even better with a host of im- • Automatic on/off headlights
provements that will help strengthen its value proposition. Key en- • Rain-sensing windshield wipers
hancements include: • Heated door mirrors
• A 5-speed automatic transmission replaces the 4-speed • LED taillights
automatic transmission for improved drivability and fuel economy. • Bluetooth® hands-free phone system
• Automatic climate control comes standard on all models.
• Second-row cool-air vents with fan-speed controls are MAZDA5 Optional Feature Advantages vs. Rondo
now equipped on all models. • DVD navigation system with touch screen
• An auxiliary input jack for iPod/MP3 players is standard. • 5-speed automatic transmission vs. 4-speed automatic
With these elements in mind, let’s take a look at how the 2008 transmission (Rondo I4)
MAZDA5 excels over its key competition. I • 5-speed manual transmission (not available on Rondo)
2008 MAZDA5 vs. 2008 Honda Odyssey 2008 MAZDA5 vs. 2008 Toyota RAV4
At first glance, the MAZDA5 has much more emotional styling Although the Toyota RAV4 has distinctive SUV styling, it doesn’t
than the Honda Odyssey, a direct reflection of Mazda’s commitment offer the same contemporary crossover styling or appeal as the
to building sporty vehicles. But the MAZDA5 delivers well beyond MAZDA5. Likewise, in driving character, the MAZDA5 has the soul
the looks department with its fun and nimble driving character, of a sports car, giving drivers a much more nimble and exhilarating
thanks to its low curb weight, tidy wheelbase, and tight turning cir- driving experience than the RAV4.
cle. Priced at approximately $7,000 below the Odyssey, the MAZDA5
also offers much better value for the money. MAZDA5 Standard Feature Advantages vs. RAV4
• 17-inch alloy wheels
MAZDA5 Standard Feature Advantages vs. Odyssey • Sliding side rear doors for easy ingress and egress
• 17-inch alloy wheels • Third-row seating
• Automatic climate control • Second-row fold-out tray table with dual cup holders and storage
• Automatic climate control
MAZDA5 Available Feature Advantages vs. Odyssey
• HID (Xenon) headlights MAZDA5 Available Feature Advantages vs. RAV4
• Rain-sensing windshield wipers • HID (Xenon) headlights
• LED taillights • Automatic on/off headlights
• Rain-sensing windshield wipers
Other MAZDA5 Advantages vs. Odyssey
• Navigation system available at a much lower price point MAZDA5 Optional Feature Advantages vs. RAV4
than Odyssey ($25,000 vs. $35,810) • DVD navigation system with touch screen (not available on RAV4)
• Superior EPA Estimated City/Highway fuel economy (5AT)—21/27 • 5-speed automatic transmission vs. 4-speed automatic
vs. 16/23 mpg. transmission (RAV4 I4)
• 5-speed manual transmission (not available on RAV4)
T
his past year has offered great opportunities for Mazda Sales and Service 20 SUBURBAN MAZDA OF TROY TROY MI
Consultants to improve their professional skills. That’s because MNAO’s Retail 21 BROWNING MAZDA CERRITOS CA
Training group launched several new learning opportunities that were all 22 MAZDA OF WESLEY CHAPEL WESLEY CHAPEL FL
designed to help Mazda’s retail professionals increase sales and service profitability 23 HILEY MAZDA OF HURST HURST TX
through customer loyalty at their dealerships. These opportunities included: 24 MAZDA KNOXVILLE KNOXVILLE TN
25 TUSTIN MAZDA TUSTIN CA
TOP 25
course for Sales Consultants covers how leasing leads to higher sales, plus cus-
tomer-friendly sales tips. A second course for Sales and Service Consultants ad-
dresses the Tribute Hybrid, including an overview of its hybrid technology, bene-
fits, and potential customers. MEPP/MEC SALES
SALES VOLUME (YTD THROUGH SEPTEMBER 2007)
Redesigned Mazda State Web Site – Launched in May, the enhanced site of-
RANK DEALER NAME CITY STATE
fers new graphics, improved navigation, advanced search capabilities, a national
training calendar, and a library of downloadable reference materials, including 1 NELSON MAZDA TULSA OK
product walkaround videos. To access the library, click the "Library" link on the 2 FRANK BOMMARITO MAZDA ELLISVILLE MO
3 BOMMARITO MAZDA SOUTH ST. LOUIS MO
left-hand menu.
4 WAYNE MAZDA WAYNE NJ
5 BIDDULPH MAZDA PEORIA AZ
Streamlined Instructor-Led Training Courses – Mazda revised two courses 6 NORTH PARK MAZDA SAN ANTONIO TX
this year: the new “Service Profit and Performance” workshop—now condensed 7 BOMMARITO MAZDA SAINT PETERS MO
into a power-packed, one-day course—and the updated “Customer Satisfaction: 8 WALSER BURNSVILLE MAZDA BURNSVILLE MN
The Mazda Way” course. 9 TUSTIN MAZDA TUSTIN CA
10 HILLARD AUTO PARK MAZDA FORT WORTH TX
Service Consultant Fundamentals – This new instructor-led course gives Ser- 11 JOHN HINE MAZDA SAN DIEGO CA
vice Consultants what they need to consistently deliver an excellent customer ex- 12 NELSON MAZDA ANTIOCH TN
perience during the service process. This course was optional in 2007 and will be 13 MORRIES MAZDA MINNETONKA MN
14 BERT OGDEN MISSION MAZDA MISSION TX
part of Service Consultant Certification in 2008.
15 FAULKNER MAZDA PHILADELPHIA PA
16 LEE JOHNSON MAZDA KIRKLAND WA
“Our 2007 training activities were just the beginning of a number of enhance- 17 WILKINS MAZDA VILLA PARK IL
ments we’re making to our overall training program,” explains Julie Ireland, 18 NORTH PENN MAZDA COLMAR PA
MNAO National Retail Training Manager. “We received excellent feedback about 19 MAZDA OF CLEAR LAKE WEBSTER TX
our 2007 efforts, and we’re already working to deliver even more interesting and 20 TOWN NORTH MAZDA RICHARDSON TX
informative training opportunities in the new calendar year.” 21 GALPIN MAZDA VAN NUYS CA
For more information, visit www.MazdaState.com. I 22 MALLOY MAZDA WOODBRIDGE VA
23 BOUNTIFUL MAZDA BOUNTIFUL UT
24 EARNHARDT'S CHANDLER MAZDA CHANDLER AZ
25 OAK TREE MAZDA SAN JOSE CA
10 | MAZDA FUEL | NOV/DEC 2007
Results based on financial statement data submitted to MNAO as of October 15, 2007.
FRONTLINE
Retail Training
Enhancements
There’s more in store for 2008.
A
fter making several enhancements to Sales, Service, and Parts
Training in 2007, the MNAO Retail Training department is kicking it
up a notch to offer Mazda dealership employees even more
exciting and informative training opportunities in 2008. Here’s what’s in
store:
B
esides personal recommendations from success with Mazda’s all-new MAZDA6.
satisfied customers, the greatest honor for any
car is a third-party endorsement by the media. New 2008 Product Web-Based Courses – The 2008 product courses
And that’s exactly what the 2008 Mazda CX-9 luxury will be completely transformed, offering training that is streamlined, more
crossover vehicle achieved last fall as the Southeast engaging, and targeted to specific job functions. The courses will also be
Automotive Media Organization (SEAMO) named it shorter—about 30 minutes each—covering Mazda’s entire lineup. In addi-
“Family Car of the Year.” The CX-9 bested a field of tion to the product courses, Mazda is offering Vehicle Technology Courses
32 other vehicles and won the highest average score that cover the Safety and Performance Systems technology common in
from 97 journalists attending a ride-and-drive in Pine Mazda vehicles.
Mountain, GA. Among the vehicle skills considered
were accessibility, amenities, capacity, ergonomics, Redesigned Product and Comparison Guide – As a complement to
NVH (noise, vibration, and harshness), safety, styling, the new Web-based courses, Mazda’s new Product and Comparison Guide
and value. The CX-9 averaged 91 points out of a will be transformed to serve a dual purpose as a customer-facing sales tool,
possible 100 points to take the win. I while continuing to function as an in-depth, quick-reference manual.
TOP 10
CPO SALES
next level, making them more creative and more fun to use. All training is
being designed with the end user in mind, so people will not only remember
the information that’s most important, but they’ll have fun in the process.” I
T = Tie
Results based on financial statement data submitted to MNAO
as of October 15, 2007.
Dynamic Stability Control (DSC) – This advanced technology aids vehicle sta-
bility when cornering on slippery roads or during emergency avoidance maneu-
vers. DSC works by reducing driveline torque and automatically applying one or
more brakes to minimize understeer or oversteer. Think of it as having an invisible
professional driver who knows just how much and when to accelerate or brake to
keep all four of the vehicle’s wheels on the road.
Roll Stability Control (RSC) – Working in tandem with Mazda’s Traction Con-
trol System (TCS) and Dynamic Stability Control (DSC) technology, Roll Stability
Control (RSC) works to reduce the likelihood of a rollover event. The system uses
two gyroscopic sensors to detect when a driver corners too fast or swerves sharply
to avoid an obstacle, and then applies pressure to the brake(s) on the wheel(s) on
the outside of the turn. This induces understeer and helps bring the inside wheels
firmly to the ground—thus helping to avoid a rollover.
Fog Lights – Mazda’s clear lens halogen fog lights help drivers successfully nav-
igate through foggy road conditions. What’s more, these specialized lights make
it easier to be seen by other drivers.
While not directly developed to assist drivers during bad weather, Mazda offers
a number of other convenience features that come in handy when the elements
turn nasty. These include the CX-9’s Remote Power Liftgate, Bluetooth Hands-Free
Phone Operation, Mazda’s Advanced Keyless Entry and Start System, and even the
Rearview Camera, also available on the CX-9. Details about these features are pro-
vided in the 2008 Mazda Product & Comparison Guide.
Mazda continually works to develop features that maximize driver control and
safety, however prospective buyers need to know that all the technology in the
world is no substitute for careful driving habits. Remind your customers to always
take extra caution when setting out to drive in bad weather.
2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008 2008
CX-7 CX-9 Tribute MAZDA3 MAZDA3 MAZDA- MAZDA5 MAZDA6 MAZDA6 MX-5 MX-5 RX-8 B-Series Truck
4-Door 5-Door SPEED3 Sedan 5-Door Soft Top PRHT Cab Plus 4
Dynamic • • • • • • • • •
Stability Control
Traction Control • • • • • • • • • • •
System
Roll Stability • •
Control
Anti-lock Braking • • • • • • • • • ** ** ** *
System w/
Electronic
Brakeforce
Distribution
& Brake Assist
Rain-Sensing • • • • • •
Windshield Wipers
Xenon High- • • • • • • • • • • •
Intensity-
Discharge
Low-Beam
Headlights
Heated Front • • • • • • • • • • •
Seats
Heated Remote • • • • • • •
Power Mirrors
Fog Lights • • • • • • • • • • • • •
Port of
Excellence
Port Tacoma team illustrates
the standard for quality Genuine
Mazda Accessories installations.
A
fter a Mazda vehicle leaves its manufacturing site of origin and before
it arrives by truck at its destination dealership, it will pass through one
of MNAO’s nine port operations. Port Tacoma, WA, is a natural deep-
water port located at the foot of Mt. Rainier along the shores of Puget Sound,
and is the seventh-largest container port in the United States. It’s also home
Port Tacoma installer Curtis Wyers assembles a CD to one of Mazda’s busiest port operations in terms of Genuine Mazda
changer for an RX-8. Accessory installations.
Mazda’s Port Tacoma staff—composed of its Manager, Dan Merryfield,
along with Tracy McCarty (Port Foreign Trade Zone Coordinator) and John
Newell (Port Quality Assurance Coordinator)—works with a crew of approx-
imately 30 port contractor accessory installers. Together, they process more
than 50,000 Mazda vehicles a year, accessorize more than 25,000, all of
which are then loaded onto railcars or truck trailers for delivery to Mazda
dealerships across the northern swath of the United States.
Of all Mazda’s ports, Port Tacoma holds special distinction for its accesso-
ry installation operations for several reasons. First, because of its geograph-
ic proximity, Port Tacoma is often the first port to receive a brand-new
Mazda product and its respective Genuine Mazda Accessories. In fact, the
very first Mazdas ever shipped to the United States more than three decades
ago entered through Puget Sound. This makes Port Tacoma a key player in
the company’s efforts to develop and validate installation processes, and
they are often the site where MNAO Accessory Development Engineers and
suppliers conduct flash audits or work out last-minute accessory design and
installation details.
Second, Port Tacoma has a long standing reputation for quality accessory
Fiberglass templates help Bonnie Jorden install installations. In addition to its prominent role in new installations, the facility
a spoiler with exacting precision. has a deep-rooted commitment to quality work. John Newell collaborates
with MNAO Accessory Development to ensure the port’s installation team is
well trained to perform their work to the highest standards of excellence. Port
Tacoma’s installers also use special tools and fiberglass templates (provided to
all ports by Accessory Development) that optimize the precision of their in-
stallations. In addition, Newell continually monitors warranty claims reports,
which help him quickly identify, address, and prevent installation problems.
One of the final key factors supporting Port Tacoma’s reputation for quality
is the expertise with which they handle their accessory parts inventory. Tracy
McCarty manages up to 350 different part numbers, making sure the port has
exactly the accessories its installers need to properly personalize the nearly con-
stant flow of new vehicles. It’s a tricky job that involves balancing dealer orders
with the number of parts on hand, but McCarty has mastered the task.
Between their well-trained workforce, their commitment to quality, and
their expert inventory management, its no wonder Port Tacoma, along with
its sister ports, has become an indispensable resource to Mazda.
“We have the volume, the experience, and the skill level that together add
up to quality installations,” confirms Dan Merryfield. “Essentially, we are a
pool of skilled workers who are available to Mazda and Mazda dealers to pro-
Daily port operations include managing inventory, vide high-quality Genuine Mazda Accessory installations, as well as handle any
as performed here by Tracy McCarty (right) port campaigns quickly and efficiently. We see ourselves as another important
and Carol Wilson. contributor to overall customer satisfaction.” I
A
Chris Hill spends his time ensuring the CX-9 s a long-time supporter of the Juvenile
pricing and packaging is on target for North Diabetes Research Foundation (JDRF),
American consumers. But after hours, this MNAO and its President & CEO, Jim
hardworking employee is single-minded in another O’Sullivan, awarded a two-year lease of a 2007
pursuit—training for his next triathlon. Mazda MX-5 to the most successful fundraising
In fact, 37-year-old Hill was one of 1,800 accom- group in the 2007 JDRF Orange County Walk to
plished triathletes to compete in the Ironman World Cure Diabetes event. Held November 11 on the
Championship competition in Kailua-Kona, Hawaii, University of California, Irvine campus, the event
in October. attracted more than 5,000 walkers supporting
Although Hill has always been athletic, he wasn’t JDRF and its work.
serious until seven years ago. Mazda was a presenting sponsor of the 2007
“When my wife got pregnant with our first walk, and O’Sullivan served as its chairman. In ad-
daughter, she began watching what she ate,” he dition, O’Sullivan formed a Mazda team who
recalled. “I told her it would be easier if we did it to- raised money for JDRF by participating as event
gether, so we agreed that her nine months of preg- walkers.
nancy would be my nine months of marathon train- JDRF is the leading charitable fundraiser and ad-
ing. I ran my first marathon in San Francisco in vocate of type 1 (juvenile) diabetes research
2000, right before our first daughter was born.” worldwide. More than 80 percent of the organi-
After his wife’s second pregnancy—and Hill’s sec- zation’s expenditures directly support research and
MNAO’s Chris Hill competes in the ond marathon—he decided to train for triathlons, research-related education. I
Ironman World Championships in Hawaii. eventually working his way up to the granddaddy of
athletic competitions, the Ironman. This race con-
sists of a 2.4-mile swim, a 112-mile bike ride, and a 26.2-mile run.
In June, Hill’s efforts paid off when he placed tenth in his age group with a time of MNAO
10:11:50 during the qualifying competition in Ironman Coeur d’Alene, ID, thus earn- President & CEO
ing him a coveted place in the Ironman World Championship. Jim O'Sullivan
Just how does he juggle the demands of his job and training schedule? served as
“I do all my swims early in the morning before work; I run three days a week dur- Chairman of
ing lunch; and I bike one evening a week after work,” he said. “On the weekend, I the 2007 JDRF
do longer blocks of running and biking to finish my weekly training.” Orange County
Apparently, Hill’s hard work has paid off—both athletically and professionally. Walk to Cure
“I believe my training schedule actually makes me more efficient and effective on Diabetes.
my job,” he says. “Between working about 50 hours a week and training about 20
hours a week, I have to manage nearly every waking moment. It forces me to get
things done during work time because I have other things to do at lunch, as well as
before and after work. Today, I’m happier and healthier than ever. I’m a more orga-
nized employee, and I’m a better husband and father.” I
M
otor Trend magazine has selected
the 2008 Mazda CX-9 as its
“Sport/Utility of the Year.”
According to Angus MacKenzie, Motor
Trend Editor-in-Chief, the magazine's editors
were unanimous in picking the CX-9, specif-
ically citing the vehicle’s driving characteristics
& and functionality. The CX-9’s styling also con-
tributed to its selection. The vehicle they used
A>=@BCB7:7BG =4 B63 G3/@
for the evaluation was a 2008 CX-9 Grand
Touring model with virtually every option.
Motor Trend Names Mazda CX-9 Motor Trend’s “Sport/Utility of the Year”
coverage appeared in the December
Its “2008 Sport/Utility of the Year ” TM
issue of the magazine. I
The Great Rotary Rescue Fortunately Hiraishi knew what to do. He explained the situation
to Koby Kobayakawa, a retired Mazda Program Manager and for-
mer Vice President of MNAO R&D, who in turn contacted the Japan
When a rare Mazda Cosmo Sport Cosmo Sports Car Club through its secretary, Nobuya Matsuda. Of
was damaged, an international group the 60 club members Matsuda emailed, eight provided crucial body
of volunteers stepped in to help. components—many at no cost and just for the love of restoring the
car. They even coined the project the “Cosmo Sports Car Club
T
he scene was eerily quiet inside the transport trailer when it International Rescue” after a popular British Sci-Fi TV show called
arrived in Mexico carrying a rare Cosmo Sport 110S-B, “Thunderbirds.”
Mazda’s first rotary-powered production vehicle, last March. Glenn Roberts, a well-regarded Arizona car collector and restor-
Too quiet. Riding from Canada to Mexico, the historic sports car, er—who also happens to have owned and restored other Cosmo
belonging to Mazda Canada, had broken loose and dashed itself Sports—handled the repair process, and the Cosmo Sport emerged
against the trailer walls like a skiff washed up on the rocks in a weeks later with a properly refurbished nose and a shiny new coat
storm. Exceedingly rare and valuable, the little white coupe was also of paint—just in time for an August trip up the Pacific Coast High-
exceedingly damaged. Fortunately an international group of way to the Monterey Historic Automobile Races with Car and Driver
volunteers, led by Mazda R&D’s Kelvin Hiraishi and Mazda PR’s Jeremy and Motor Trend editors, and then to SevenStock at Mazda head-
Barnes, stepped in to help restore it. quarters in Southern California in September.
After locals made an unsuccessful effort to fix the car in Mexico, Only 1,519 Cosmo Sports were made (343 early 110S-A models
Hiraishi had it shipped to Arizona. “Someone in Mexico and 1,176 later 110S-B models), so it is entirely understandable how
repaired it, and they repaired it wrong,” he explains. “It was a back- determined Hiraishi and company were to make things right. And
yard job. The bumpers were cut and welded, and some of the dam- they succeeded…spectacularly. But what else would you expect
aged parts were gone. We needed originals.” from a group of real-life Mazda rescue heroes? I
I
t wasn’t just a car show. It was a happening. The 10th annual and SevenStock X had two of them—along with a pair of raffles
SevenStock event at Mazda North American Operations in Irvine, benefiting the SoCal RX Club and the Juvenile Diabetes Research
CA, proved once again that there’s no substitute for rotary- Foundation, the official charity of MNAO. There was also a fantastic
engine enthusiasm. In the opening ceremony, MNAO President and array of enthusiasts’ Mazda rotaries on display, from an original
CEO Jim O’Sullivan greeted fans and focused on the 40th Mazda rotary truck to RX-7s and current RX-8s.
anniversary of Mazda rotary power. The late September event “Every year we host SevenStock because, as a small enthusiast
attracted upwards of 4,000 fans from across the United States, as company, we have the biggest hearts,” explained Kelvin Hiraishi,
well as from Japan, Europe, Scandinavia, Australia, and Puerto Rico. Director of Research & Development Engineering, after the event.
Befitting this important milestone for the rotary engine, Seven- “It’s important that we always do something special for our devoted
Stock also attracted some of the VIPs who helped put the Mazda and loyal rotary fans. They deserve the very best that we can give.” I
rotary on the map, namely Hiroshi Yamamoto,
Mazda’s first racing manager; “Koby”
Kobayakawa, the program manager for the win-
ning 1991 Le Mans racing effort; and Nobuhiro
Yamamoto, currently Mazda’s Deputy Program
Manager for the MX-5 and a member of the
four-rotor racing RE engine development team.
Unusual September rainstorms didn’t deter With the old and new on show,
rotary fans in the least. But it’s really no wonder, SevenStock X featured an
abundance of rotary-powered
vehicles, including a rare Cosmo
Sport 110S-A (left) and the
Mazda Kabura Concept (right).
16 | MAZDA FUEL | NOV/DEC 2007
MAZDAMANIA
T H C N A R B E C Y O R Q L W E F G Z M
C Z E H A M U U G J W D M I S U X N I R
S O K C S E T E B A I D N O N Y R I N O
A P X D R U U C R G S T O D M E E S U A
C T S Z Y U I D S C E M A Y W S D N M D
Photo by roadsideamerica.com
J W I Z I E O A Y R C M R K W P O E U S
L V P S L P L S B G E N X G Z M N S E H
A W L O S T Y D D N D K X N C E D N B O
O N W C F E R B T E X Q E I S D O I M W
J P O L Y L V A L G E E C N N R B A O U
Sweet Destiny D
S
I
T
A
E
Z
C
V
I
X
S
L
L
E
I
N
N
E
R
L
H
P
Z
B
S
I
A
A
P
V
X
E
A
R
O
T
O
D
Q
I
f you like chocolate (and who doesn’t?), you’ll
want to meet Lenny, the Chocolate Moose—a S B A D N R R Y J S Z Y C R O U C S R E
life-size and edible ambassador for a candy and
ice cream shop on the East Coast. This mute but L F Y X D E A U W I T G B T N Y H R T L
cheery mascot has sweetly welcomed visitors to B T O J I L V B Q O S O R R O P V B R D
Len Libby Candies since he was sculpted in 1997—
and seems to have held up remarkably well. M S G Z B E L Z B E Z B C U I M C E E Q
According to local reports, Lenny’s sculptor trav- N Q W M N E L L I V X O N K B D S P N N
eled to this town to study the stuffed moose on
display in the lobby of L.L. Bean. He then spent a E Y E I U C D R F U N C T I O N R O D G
month slathering, slapping, and dripping 1,700 O R L D I R O N M A N J O H P F E S C W
pounds of “superlative grade” milk chocolate over
a wire frame that stands eight feet tall and mea- T E K M M S A D A N A C N E I C C T C P
sures over nine feet from nose to tail. N N O A S P O R T T A C O M A R A E L R
To see this sweet sight, which town would you
visit? B A X E J K W X C H E G I D Y P D F F A
A. Seaford, DE I P C I U Z Q G C L R I Q L B O X R L X
B. Scarborough, ME E C M R O L J F J S N C A L P E C K O D
C. Silver Spring, MD
D. Shelburn, VT A H C T J V Y V G Z I I B Z I O C Y L W
See below for the answer.
Answer: B. Scarborough, ME ABS MOTOR TREND
ACCESSORIES MUNIZ
ALTENBURG PORT TACOMA
ARIZONA RAIN-SENSING
CANADA REDONDO BEACH
COSMO ROADSHOW
DEMPSEY ROYCE BRANCH
DIABETES RSC
PSHAW MOTORS