GROUP ASSIGNMENT SUBMISSION

Section A: Group Details:

Assignment No.: A4
Batch: IIMP
Session Day & Time: Thursday - I
Group Colour: Fl. Blue

Section B: Assignment Details:

Assignment Topic: Techniques of Problem Restatement
Training Topic & Session: Problem Solving
Submission Date & Time: Wednesday – 01:00 p.m.

Section C: Group Members:

No. Name Div. & Roll No. PC PN AB Grade

Y A
1. Nikhil Misal C-33
Y A
2. Gulshan Goklani C -17
Y A
3. Madhura Shelar A-51
Y A
4. Devika Datta B-18
Y A
5. Archanakaur Jhamtani B-28
Y A
6. Aakash Kamble B-29
Y A
7. Pankaj Patil B-46
Y A
8. Pankaj Chavan C-11
Y A
9. Vineeta Goenka A-15
Y A
10. Atul Jadhav B-22
Y A
11. Amruta Jagdale B-24
Y A
12. Ravi Awade B-03

Remarks:
 Problem solving

SUBMITTED BY: FLUORSCENT BLUE

 Tool 1: PROBLEM RESTATEMENT

Question: How to remove corruption in the government

Sector?
Corruption is a symptom of system dysfunction. Large corruption
refers to bribes paid in lakhs and crores —to ministers, politicians,
senior government officials generally for doing things in contravention
of laws.
Corruption: degrades quality of public service, public lose confidence
in them: this further limits economic growth of the country.
Hence the need to eliminate corruption from government sector.

Ways we can combat corruption:

(a) Strong legal presence as also increased accountability of

authorities.

(b) Increased transparency in the working of the system.

(c) Improved access to report wrongdoing and protection of

whistleblowers and witnesses

(d) Blacklisting of top officials when found guilty of accepting or

encouraging bribes.

(e) Improved management policies and practices

(f) Managing professional ethics within organization

(g) Supporting social activists, specially NGO’s government servants,
and political leaders who take a lead in fighting corruption and act as
role models for others.

(h) Establishing code of conduct.

(i) Awareness, training and education, campaigning on the evils of

corruption in educational institutions thereby educating the masses
that they should raise their voice against it.

(j) All elected public officials, senior government servants, including

military officials, judges, should on an annual basis make public their
assets/liabilities and income tax returns

(k)Special courts to handle only corruption cases. This will assure

public of guaranteed justice and they will act.
 Techniques of Problem reststatement:

Paraphrase

Ask why? 180 degree

Techniques of
problem
restatement

Redefine focus Broaden focus

Technique 1:

Paraphrase

1. How to incorporate a code of conduct in the government sector?

• Increased transparency in the working of the system.

• Improved access to report wrongdoing and protection of
whistleblowers and witnesses
• Improved management policies and practices.
• Managing professional ethics within organization.
• Taking strict actions against the people who are guilty of any
such misconduct , this will make people think twice before
doing any such misconduct.

2. How increased transparency, accountability and legal policies act

as anti corrupt measures in government sector?

• Awareness, training and education, campaigning on the evils of

corruption in educational institutions thereby educating the
masses that they should raise their voice against it.
• Special courts to handle only corruption cases. This will assure
public of guaranteed justice and they will act.
 • All elected public officials, senior government servants,
including military officials, judges, should on an annual basis
make public their assets/liabilities and income tax returns.
• Increased transparency in the working of the system.
Information should be easily accessible to the people, so that
they do not have to bribe for getting it, and getting work done.

Technique 2:

180 degree

How corruption can be made stronger in government sector?

• Accepting bribes
• Not maintaining transparency in the working system,
transaction.
• Money should be given importance than merit in every work
• The NGO’s, communities working against corruption should be
made inactive.
• Topmost officials should maintain good relations with
politicians, so they can overpower every judicial system of our
country.
• Cash distribution before every election.
 • Employees accepting and giving bribes should do so under the
name of gifts, favors.
• More of donations encouragement.
• Faith in legal system should be more weakened so that
common man doesn’t even think of taking legal action against
corrupt.

Technique 3:

Broaden focus
1. How can we change the view that government sector is not
corrupt?

• By modifying the structure of salary, more of performance

based.
• Incentives can be paid to motivate the employees.
• Assuring them more of financial security, especially to the
senior employees through better retirement schemes, pension
plans.
• By maintaining more transparency, and use of strict policies.
• Recruitment can be more on merit basis rather than through
contacts, and references.
• Taking action against senior most officials thus creating trust
amongst people

2. How can honesty be implemented in government sector?

• Transparency of system
• Improved management policies and practices.
• Blacklisting corrupt officials
• Stronger presence of judicial system.
Technique 4:

Redirect focus

1. How country will prosper by eliminating corruption in government

sector?
• Supporting social activists, specially NGO’s government
servants, and political leaders who take a lead in fighting
corruption and act as role models for others.

2. How can we make Anti-Corruption Bureau more efficient?

• By increasing the personnel strength of ACB.
• By giving them more powers.
• By paying them handsomely, so that more & more people get
attracted towards this Government service and they perform
their duties honestly.
• By increasing the number of branch offices.
• By increasing the frequency of sting operations.
• By collaborating with media.
• By making sure that every Government office has a hoarding
bearing the contact number of ACB.
• By making sure that every individual is aware of ACB. For this
they can use the media for creating awareness.
• By collaborating with the POLICE.

3.How country will prosper by eliminating corruption in government

sector?
• Supporting social activists, specially NGO’s government
servants, and political leaders who take a lead in fighting
corruption and act as role models for others by fighting
corruption.

4. How can we get our work done by not paying any extra money
(bribe)?
• Create personal bonds with the officer with your communication
skills.
• Threaten them to complain to Anti-Corruption Bureau.
 • Use the Right To Information Act to derive information.
• Tell them that you are from media.
• Bring the references of their higher authorities or political
contacts. (if you have any)

Technique 5:

Ask Why ??

Corruption is still prevalent in India.

WHY?

There are givers and takers of bribe.

WHY? WHY?
WHY?

Givers, because Takers, because

they want to get they don’t get They aren’t afraid
their work done. enough salary. of getting caught.

WHY? WHY? WHY?

Red tapism and Government pays No efficient system

bureaucratic delay. them less. to keep a vigilance.

WHY? WHY? WHY?

Anti-corruption
Govt. Policy Govt. Policy bureau is not that
efficient.
 Tool 2: Pros, cons and fixes

Question: If IPL is to be held in India then among

Mumbai and Bangalore which is more suitable?

MUMBAI

• If Mumbai is selected as a location to host IPL matches, then

we have to consider all the international stadiums available.
• Mumbai as a whole houses 3 international stadiums. They are
Wankhede and Brabourne both located at Marine Drive and Dr.
DY Patil Sports Complex located in Nerul, Navi Mumbai.
• Wankhede and Brabourne are old when compared with DY
Patil. Wankhede was founded in the year 1974, Brabourne way
back in 1937 while DY Patil in the year 2008.
Wankhede Stadium DY Patil Stadium

Brabourne Stadium
 PROS
1. Highest revenue collector in
India.
2. Good bowling pitches.
3. Availability of Floodlights.
4. Well connected with airport.
5. Better accommodation
facility.
6. Large number of cricket
lovers.
7. Houses 3 international
cricket stadiums-
Wankhede, Brabourne and
DY Patil.
8. Easy transportation.
9. Key location as maximum
number of star hotels in
close vicinity.
10.Easily accessible for rest of
the world.
11.Ample parking space at DY
Patil stadium.
12.Uninterrupted power
supply.
CONS
1. Less seating capacity of
Wankhede (45,000) and
Brabourne (20,000).
2. Accommodation is very
expensive.
3. Old infrastructure of
Wankhede and Brabourne.
4. High humidity (avg. 79%)
due to close vicinity of sea.
5. High Pollution rate.
6. Shorter boundary ropes.
7. Security concerns due to
recent terrorist attacks.
8. Erratic Crowd.
9. Small VIP stand of
Wankhede (9000).
10.Sea breeze affects bowling
speeds at Wankhede and
Brabourne.
11.Fewer parking spaces at
Wankhede and Brabourne.
12.Away from city (DY Patil).
13.Obstruction to viewing due
support pillars at Wankhede
and Brabourne.
14.More possibility of rain.
 CONS
1. Less seating capacity of
Wankhede(45,000) and
Brabourne (40,000).
2. Accommodation is very
expensive.
3. Old infrastructure of
Wankhede and Brabourne.
4. High humidity (avg. 79%)
due to close vicinity of sea.
5. Shorter boundary ropes.
6. Security concerns due to
recent terrorist attacks.
7. Erratic public.
8. Small VIP stands of
Wankhede (9000) and
Brabourne(8000).
9. Fewer parking spaces at
Wankhede and Brabourne.
10.Obstruction to viewing due
support pillars at Wankhede
and Brabourne.
11.More possibility of rain.
12.High Pollution rate.
FIXES
1. Choose DY Patil stadium
having seating capacity of
55,000.
2. Not fixed.
3. Opt for DY Patil which has
all modern amenities.
4. Not fixed.
5. Opt for DY Patil.
6. Increase the security forces
by calling in CRPF.
7. Assign security personnel
to each stand who will take
strict action against public
violating the rules.
8. Choose DY Patil Stadium.
Has 14,000 Capacity VIP
stand.
9. Opt for DY Patil.
10.Opt for DY Patil. It has got
cantilever roof structure.
11.Not fixed.
12.Not fixed.
 BANGALORE

M. Chinnaswamy Stadium
 PROS
1. Large seating capacity
(55,000).
2. Floodlights available.
3. Premier stadium rating by
General Secretariat for
sports (SGS).
4. Wider boundaries.
5. Large VIP stand.
6. Pitch helps batsman and
fast bowlers.
7. Low humidity (avg. 49%).
8. Blue-fi zone.
9. No security glitches.
CONS
1. Dew factor in night
matches.
2. Parking space.
3. Accommodation problems.
4. Less number of star hotels.
5. Heavy traffic.
6. Frequent electricity cuts.
7. Less number of crowds.
8. Not well connected with
intercity transport.
CONS
1. Dew factor in night
matches.
2. Parking space.
3. Accomodation problems.
4. Less number of star hotels.
5. Heavy traffic.
6. Frequent electricity cuts.
7. Less number of crowds.
8. Not well connected with
intercity transport.
9. Small size of the airport.
FIXES
1. Not fixed.
2. Allocate additional parking
space elsewhere and
provide to transport to the
stadium.
3. Not fixed.
4. Not fixed.
5. Not fixed.
6. Try to conserve electricity.
7. Undertake massive
promotional activity.
8. Assign additional transport
 9. Small size of the airport. during the matches.
9. Not fixed.

SOLUTION:
Taking into consideration the above facts Mumbai stands much
above Bangalore. In Mumbai also DY Patil Stadium is much more
suitable compared to the other two.
Tool 3: Divergent / Convergent thinking
Ticketless traveling in India
STEP ONE: DIVERGE AND CONVERGE

1. Ticket Swiping:

This involves Automatic train doors, where passengers are

allowed in i.e. train doors open only by swiping of the valid
ticket card.

2. Video Camera Surveillance on the platforms:

• This will insure that there is strict monitoring of

activities on the platform.
• This includes surveillance of activities such as
purchase of tickets and platform decorum.
• This will help reduce the chances of ticket less
traveling as well as inside corruption.

3. Strict Punishments for ticket less travelers:

• This will insure that people will take ticket less traveling
more seriously
• “Consequences determine behavior”
• The fear of severe punishment will reduce the chances
of people resorting to this action.

4. No Tolerance Policy for the people that are caught:

• People must be told and made aware that ticket less

travelers when caught will not be left Scot free.
• Not only will they be thrown out of the train but they will
also be severely punished.

5. A Systematic, Organized ticketing system:

• This includes both the:

• Vending of tickets as well as the
 • Collecting/checking of tickets

6. Increase Vigilant Manpower:

• This includes increasing the number of guards, TC’s,
police and other help that will check and catch ticket
less travelers.
• Their presence will instill fear within the people and
command discipline.

7. Ticket collectors or valets present at every train

entrance to usher in only those with tickets:

• They will be present at every entrance on the train.

• People will be let in only if they have the ticket
• This is similar to the system used in movie cinema
halls.

8. Separate entry and exit doors:

• This will help avoid confusion and decrease chances of
misdemeanor

9. Computerized passenger database system in the trains:

• That is connected with the ticket wending counter.

• It will show the number of passengers that have
bought the tickets and the number of passengers that
are supposed to be on board.

10. Automatic Ticket Vending:

• Because the entire process is automatic, there will be

very little chances of corruption and false records.

11. Sensor enabled rotating doors that allow only one

passenger at a time:

• This will insure that only one passenger can enter the
door at one time.
 • This will also be beneficial to the guards preset near
there doors checking the tickets and authorizing the
entry of the passengers.

12. Guards at the exit doors:

• They will check the ticket of the passengers while they
are leaving.
• This will leave no room for ticket less travelers to
escape or get away with not purchasing a ticket.

13. Police surveillance on the station and platforms:

• This will ensure decorum
• Keep terrorists and other potential threats at bay
• Ensure security and safety
• Curb corruption
• Instill fear in the minds of the public against resorting to
unlawful means of traveling.

14. Creating awareness within the general, uneducated

strata’s of society that ticket less travel on public
transport is a crime:
• Once people are aware that this is against the law and
• Strict action will be taken, people will be more reluctant
to take that chance

15. Increase the payment of the Ticket Collectors:

• This will give them incentives to work harder
• Curb corruption.

16. Headcounts, strict, regular checking of the number of

passengers on board:
• Thus authorities can keep check and
• Those traveling without

17. Checking of ticket stubs at the time of departure at all

the exit doors:
 • This will ensure that there is no loop hole in the strict
checking system when the passengers were on board.

18. A computerized MIS system connecting all the trains

and stations so every movement of trains and
passengers can be monitored:
• This will reduce the unlawful use of ticket less traveling
accounting to corruption, negligence of the collectors
or gatekeepers.
• This MIS will store and update data of the passengers
getting in and off at every station. The collectors in the
train can check this data to get a fairly accurate idea of
how many people should be present in the train at that
time.
19. Portable Devices handed to the Ticket Collectors:
• With the help pf which, the TC’S can get
• Updated information about the number of passengers
that are supposed to be on board.
• maintain contact with the authorities and the ticket
vendors
• and file complaints immediately
20. Video Camera Surveillance inside the trains:
• This will monitor behavior inside the trains
• Behavior of both authorities as well as the
passengers.
• Will curb corruption and misdemeanor.

21. Giving incentives to the TC’S for the number of

people booked:
• This the TC’C will be more focused and involved on
their job
• They will be more vigilant and wont let people go Scot
free
• It will reduce corruption.

22. Rewarding people for catching fellow passengers

traveling without tickets:
 • Once every one is on watch, this will reduce the
chances of people traveling without tickets.

23. Outsourcing of the railway department to a more

equipped and vigilant party

STEP TWO: BRAINSTORM

• Involves sorting out and analyzing the ideas generated
during the step one.
• Leads to the step three which is sieving the practical
ideas.

STEP THREE: WINNOW AND CLUSTER

• Involves sieving the practical ideas.
• After winnowing and clustering, the following are the short
listed ideas

1. Ticket Swiping:
2. Giving incentives to the TC’S for the number of people
booked:
3. Video Camera Surveillance inside the trains:
4. A computerized MIS system connecting all the trains
and stations so every movement of trains and
passengers can be monitored:
5. Checking of ticket stubs at the time of departure at all
the exit doors:
6. Headcounts, strict, regular checking of the number of
passengers on board:
7. Increase the payment of the Ticket Collectors:
 8. Creating awareness within the general, uneducated
strata’s of society that ticket less travel on public
transport is a crime:
9. Police surveillance on the station and platforms:
10. Guards at the exit doors:
11. Separate entry and exit doors:
12. Ticket collectors or valets present at every train
entrance to usher in only those with tickets:
13. Increase Vigilant Manpower:
14. Strict Punishments for ticket less travelers:
15. Video Camera Surveillance on the platforms:
16. Rewarding people for catching fellow passengers
traveling without tickets.

STEP FOUR: SELECT THE PRACTICAL IDEAS:

1. Ticket Swiping.
2. Video Camera Surveillance inside the trains.
3. A computerized MIS system connecting all the trains
and stations so every movement trains and
passengers can be monitored.
4. Police surveillance on the station and platforms:
5. Guards at the entry and exit doors:
6. Rewarding people for catching/reporting fellow
passengers traveling without tickets:
7. Increase Vigilant Manpower:
8. Strict Punishments for ticket less travelers:
 Tool 4: Weighted Average Ranking

Step1: Select five channels

We have selected five Movie channels

Step 2: List all major criteria for ranking

We have selected following four criteria

Criteria

Block Buster Movies

Premier Movies

Availability of channel

TRP
Step 3: Pair rank the criteria

Criteria Tally Mark

Block Buster Movies |

Premier Movies ||

Availability of channel |||

TRP

Step 4: Select best criteria and weight them in percentile

Criteria Tally Mark Points Percentile

Block Buster
| 20 0.20
Movies
Premier Movies || 30 0.30

Availability of
||| 40 0.40
channel

TRP 10 0.10

Total 100 1.00

Step 5: Construct a weighted ranking matrix

Criteria
Block Buster Premier Availability
Channels TRP
Movies Movies of channel
0.20 0.30 0.40 0.10

Star Gold

SetMax

ZEE Cinema

Filmy

UtvMovies
Step 6: Pair Rank all Channels by each criteria

Criteria

Block Buster Premier Availability

TRP
Channels Movies Movies of channel

0.20 0.30 0.40 0.10

Star Gold || || || ||

SetMax ||| ||| ||| ||||

ZEE Cinema |||| |||

Filmy
| |

UtvMovies |||| |||| | |

Step 7: Multiply number of votes by criteria’s weightage

Criteria
Block
Premier Availability of
Buster TRP
Movies channel
Movies
.20* .30* .10*
Channels .40* Tally
0.20 Tally 0.30 Tally 0.40 0.10 Tally
mark
mark mark mark

Star Gold || 0.4 || 0.6 || 0.8 || 0.2

|||
SetMax ||| 0.6 ||| 0.9 ||| 1.2 0.4
|

ZEE |||
0.0 0.0 1.6 ||| 0.3
Cinema |

Filmy
| 0.2 | 0.3 0.0 0

|||
UtvMovies |||| 0.8 1.2 | 0.4 | 0.1
|
Step 8: Add weighted values and determine final ranking

Criteria

Block Availabilit
Premier
Buster y of TRP
Channels Movies
Movies channel
.20* .30* .40* .10* Total Final
0.2 Tally 0.3 Tally 0.4 Tally 0.1 Tally values Rank
0 mar 0 mar 0 mar 0 mar
k k k k

Star Gold || 0.4 || 0.6 || 0.8 || 0.2 2 3

|||
SetMax ||| 0.6 ||| 0.9 ||| 1.2 0.4 3.1 1
|

ZEE |||
0.0 0.0 1.6 ||| 0.3 1.9 4
Cinema |

Filmy
| 0.2 | 0.3 0.0 0 0.5 5

UtvMovie ||| |||

0.8 1.2 | 0.4 | 0.1 2.5 2
s | |

FINAL RANKING
1. Set Max
2. UTV movies
3. Star Gold
4. Zee Cinema
5. Filmy