COMPANY CULTURE Presentation #1 CULTURE Culture beliefs, values, behavior, and material objects shared by a particular people.

. Nonmaterial culture Material culture Culture is expressed every day. Components of Culture Symbols Language Values Norms Cultural diversity Cultural change Culture as constrain or freedom?

COMPANY CULTURE

EXERCISE #1 Explain the culture of asset protection at your Target Store. List five ways that security functions in its daily operations at your Target Store. 1.

2.

3.

4.

5.

Discussion:

COMPANY CULTURE Presentation #2

WHAT IS CULTURE?

ELEMENTS OF CORPORATE CULTURE: VALUES: HEROES:

RITES AND RITUALS: INFORMAL NETWORKS:

BUSINESS ENVIROMENT:

COMPANY CULTURE CRIME STRUCTURING PROPERTIES OF CORPORATE CULTURE: 1. The Tough Guy Culture

2. The Bet-Your-Company Culture

3. The Work Hard/Play Hard Culture

4. The Process Company

COMPANY CULTURE EXERCISE #2 Suppose that your group has won the state lottery, and has decided to start a business. Identify at least five factors related to the principles of organizational culture that would affect how you operate your business. Based on the presentation on corporate culture, describe how your company would look like and what does it represent. Add more points if necessary. 1. 2. 3. 4. 5. Discussion:

COMPANY CULTURE Presentation #3 SECURITY MANAGEMENT: ELEMENTS I. IMAGE

II.

ROLE

III.

ORGANIZATIONAL POWER

IV.

STAFF CONTROL

V.

BUREAUCRACY AND COMMUNICATION

COMPANY CULTURE Presentation #3 Continued FRAUD CONTROL AND CORPORATE CULTURE Review of culture: Can Cultures deceive us? Choice structuring properties of Corporate Culture: 1. Denial 2. The Hard choices Ethic: 3. The Everyone-Does-It Ethic: 4. The Appeal to Higher Loyalties Ethic: 5. They Make Me Do It Ethic: 6. The Team Player Ethic:

COMPANY CULTURE EXERCISE #3 Describe briefly the culture within the business you have created in Exercise #2. After you have done this, list five ways that your business will respond to fraud, theft, and other losses. You may want to specify a type of loss internal, external, employee, vendor, shoplifter, etc. 1. 2. 3. 4. 5. Discuss your rationale.

COMPANY CULTURE EXERCISE #4 - Instructions Micro Toy Company Columbus, Ohio

Micro Toy Company, with corporate headquarters located in Columbus, Ohio is rated as one of the most aggressive and the current leader in United States toy manufacturing. The company has increase toy orders, which are exceeding their current global production capacity. Christmas season production and sales are expected to top sales of the previous five years. The company provides toys to all the leading retail companies in the world. In February the Micro Toy Company purchased the Synchronized Toy Company in Gothenburg, Sweden, to meet the increase in sales and to also obtain a valuable component for a toy line expected to be a seasonal hot item. The Micro Toy Company knows the purchase of Synchronized can enhance their production of toys for the coming Christmas season. Micro is very concerned that Synchronized employees will not respond to the sudden increase in production. Synchronized is concerned that Micro will disrupt the family atmosphere of their company and interfere with their work style. Synchronized will be producing several components that will be used in production of a new toy line to be introduced in the holiday season. This line is expected to be the hot item for the season. The Micro Toy Company Security will have global security responsibility and Synchronized Toy Company Security will report to Micros Columbus Office. The Micro security team will be flying to Gothenburg, Sweden for a meeting with the Synchronized Toy Company security team. The Micro Toy Company expects production to operate smoothly and without interruption in order to supply the components necessary to produce toys for the coming Christmas season. Micro underwent a global restructuring 5 years ago when Germany, Brazil, and several Asia locations were consolidated with US operations. The meeting should result in agreement and understanding of security operating policies to ensure the adequate protection of company assets. You will play the role of either the Micro or Synchronized Toy Company security team. The meeting will occur in Sweden. During this exercise record your thoughts, impressions, and future concerns of what and how the merging of corporate cultures will effect your respective security operations. Please appoint a team security manager and one person to observe and record the results of the meeting. A work sheet with various points we have discussed is attached for your use during this meeting. A spokesman from each team should be appointed and be prepared to discuss observation of points learned during the exercise.

CULTURE EXERCISE #4, part 1 Micro Toy Company Columbus, Ohio You are the security manager of the Micro Toy Company, with corporate headquarters located in Columbus, Ohio. Your company has just been rated as one of the most aggressive and current leaders in United States toy manufacturing. The company has increase toy orders, which are exceeding current global production capacity. Christmas season production and sales are expected to top sales from the previous five years. The company provides toys to all the leading retail companies in the world. In February the Micro Toy Company purchased the Synchronized Toy Company in Gothenburg, Sweden, to meet the increase in sales. The Micro Toy Company knows the purchase of Synchronized can enhance the production of toys for the coming Christmas season. Micro is very concern how the Synchronized employees will respond to the sudden increase in production. Synchronized will be producing several components that will be used in production of a new toy line to be introduced in the holiday season. This line is expected to be the hot item for the season. Your security team will be flying to Gothenburg, Sweden for a meeting with the Synchronized Toy Company security team. Your executive vice president wants you to establish a security program and philosophy at Synchronized similar to what you have designed for the US operations. He does not want any losses or disruption of production. Micro must have the components to produce toys for the coming Christmas season. Micro underwent a global restructuring 5 years ago when Germany, Brazil, and several Asia locations were consolidated with US operations. You are also in charge of security operations in those countries. Your US security program which reflects Micros culture, operates in the following manner: US Security team is in charge of global security functions and operations. Security is very traditional with guards at gates and on patrol. Access control, close circuit television, and other forms of technology are being phased in. Security is very military and rigid. Rank and order are the buzz words. Security programs are closely aligned with employees and management and establish programs meeting production requirements. This results in high overtime with very little advance notice. The company has an established higherachy with Directors and above having their own executive dining rooms, workout facilities, and other recreational perks. The US security manager is not at the Director level.

Security personnel average 60-hour workweeks and are on call 24 hours, including vacation periods. Security employees are exhausted. There are similar signs of employee fatigue within the company. Security has observed an increase in internal theft. Most manufacturing facilities are operating on three shifts. Security operations is not able to obtain any personnel increases. Personnel are working excessive overtime to accommodate this increase in production. Most employees earn 3 weeks vacation annually but employees take an average of 1- weeks vacation a year with a number of vacation days going back to the company. Many employees are exhausted from working long hours and view another acquisition as something they dont need. The company has undergone a number of cut backs and benefit reductions within the past two years. The person you report to, Vice President Human Resources has been with the company six months and was brought into the company to determine if there is a better way to conduct human resources business. There are some thoughts within Micro that security can be more cost efficient if contracted out. Security guards belong to an international union, but not the same union as Synchronized security guards. US union relations have not been good in the last several years since no new positions have been added and there are outsourcing rumors. The company has established a policy of community work projects and security personnel are expected to participate in these programs. Employees complain they have no family life now and do not need another special program. The company is starting a program of assigning personnel to project teams consisting of persons from different departments. These teams will review ways to cut cost and increases efficiencies. These changes have made the company unpredictable. In fact Micros new CEO has indicated to employees, dont look for predictability in the work place since we must constantly change to meet the needs of the global customer. Because of the leaner meaner company approach, managers are expected to train their next level. Each management/supervisory level in turn is responsible for training those below them. The formal training function has been reduced and outside consultants are not allowed. Each employee is expected to act as an owner of the company. The security trainer is proud of what is has learned from its global experience.

Cultural Issues to Consider and Role Play: General Attitudes Americans are frank and outspoken. They like people who are candid. Even though they criticize the government they are patriotic. They think they have a better idea. Greetings Usually shake hands when first meeting. People are usually addressed by their first name. Combining a title with at a last name shows respects. Gestures When conversing usually stand about two feet apart. May touch others during conversations. Direct eye contact may not always occur during meetings. May put a hand in pocket, lean back, cross legs during conversation. Visits Hospitality takes many forms. Coffee is usually served at meetings. Family - Family is the basis unit of the society. Usually two or more children but only one quarter of households consist of a mother and father. Nearly half of all working Americans are women. Recreation Professional sports is a major part of leisure activities. Watching television and going to movies are popular. Health Health problems are different from other parts of the world due to sedentary lifestyle. There is no national health plan. Life span is between 73 and 80 years. Education Literacy rate is 99 % although functional illiteracy is a problem for adults. Transportation Private car is the chief form of transportation. Public transportation is not well developed. Commerce Stores and shops are open many hours of the day. Urban residences usually shop in large malls or large department stores.

CULTURE EXERCISE #4, part 2 Synchronized Toy Company Gothenburg, Sweden

The Synchronized Toy Company, Gothenburg, Sweden, has been a family business for 75 years. It is considered one of the leading toy manufacturers in Europe and recently started to become a world leader. About 30% of their manufactured products are exported. In February the Micro Toy Company, Columbus Ohio, purchased Synchronized. Micro is considered to be a very aggressive company and the leading toy manufacturer in the world. Micro has a new CEO and several new executive level staff, including a new Human Resources vice president. Synchronized produces a component that will be used by Micro to manufacture a new toy line, which is expected to be the hot item for the current holiday season. Synchronized employees are worried that Micro is very aggressive, only concerned with production, and not employees. Synchronized considers itself a family with no real problems, theft or other security concerns. The Micro security manager team is traveling to Sweden to meet with you and your staff. Your team has been informed that Micro will be in charge of global security. Your team will in fact report to the Micro Security Department in Columbus, Ohio. Synchronized security operations reflects their company culture and operates in the following manner. The head of Synchronized security holds a Directors title. All manufacturing facilities are working two shifts, day and afternoon. Security has minimal coverage on the non-production shift. Employees are concerned that Micros need for increased production will result in three shifts operating around the clock. Synchronized production employees have never worked a three-shift schedule. Little to no overtime is worked by security personnel and must be personally approved by the Security director. Employees assigned to the afternoon shift work 30 hours and are paid for 40. (This is government mandated for late shift employees). The Swedish work week is the lowest within Europe.

All employees have access to company tennis courts, gyms, and running tracks. The company even has tanning beds and hot water pools where workers can go for physical therapy sessions after a hard day of work. Workers pay $1.50 a day for this privilege, while the company pays about $600,000 a year. All levels of employees socialize during these recreational activities. The company philosophy is healthy employees work harder. The company and its employees are very concerned with their quality of life. Workers also believe that the two shifts and shorter hours allow more time with family and this helps worker moral and productivity. Absentee rate is a current 4%, down from 10% in the late 1980s. There is almost not reported theft. The minimal vacation is 5 weeks and 2 days, along with other legal holidays. Most employees take their full vacation time, except in emergency situations. Employees are also granted 12 months of leave before their children are 8 years old. The security department does not contacted employees while they are on vacation. Great emphasis and value is placed in the family. Employees pay approximately 43% of their wages for statutory social benefits and pensions. Taxes are high. The security unit is highly unionized but the Swedish model implies that government, employees and the negotiation and cooperation is typical. Synchronized security operations is standard security, with guards at gates and on patrol. The do not use on access control system. CCTV has just been implemented. Their structure can be considered non military.

Cultural Issues to Consider and Role Play: General Attitudes More reserved than US and very proud of their country. Do not like it when others praise another country over or compare it with Sweden. Opposed the governments attempt to reduce cradle to death benefits. Greetings Commonly shake hands on first meeting. Will address others by their first name. Titles are only used in a formal setting. Gestures Eye contact is important during conversation. Swedes avoid excessive hand gestures when speaking. Chewing gum, yawning, or having ones hands in pockets when speaking is considered impolite. Do not touch or embrace unless they know the person well. Visit Coffee or tea is usually offered. Most entertainment takes place in the home. Family Most families have one or two children and the mother works outside the home. Many families in urban areas live in apartments. Recreation Swedes are sports enthusiasts. Most enjoy music and many sing in choirs. Health Covered by national health plans. Life span is between 76 and 81. Education Illiteracy is virtual unknown. Transportation One in four own a car and public transportation is widely used. Commerce Enjoy one of the shortest workweeks in the world. Most shopping in small stores and shops.