Praveen Singh Pokharia

Email: 14mar1983@gmail.com Mobile: +91 8586013551 Objective: To discover challenging opportunity for career growth in the field of Software Development while ensuring justice to self-development and growth of the organization that choose to invest in me. Summary of Experience: Having 6+ Years of extensive experience in Development of Web-based & Windows-based applications. Expertise in Support & Development of Web applications using JAVA/J2EE technology. Excellent Java development skills using J2EE, J2SE, Servlets, JSP, JDBC, Java Beans. Exposure to Struts,Design Patterns, HTML and Java Script. Ability to work independently and as a Team Leader. Exposure to Websphere 6.0 Knowledge on ITIL Tools and processes. Domain knowledge on Telecom. Work Experience: Working as Lead Consultant for Headstrong, Noida from 31-Oct-2011 to till date. Worked as a Software Engineer for Mphasis an HP Company, Pune from 21Mar-2011 to 05-Aug-2011. Worked as a Technical Services Professional for IBM India Pvt. Ltd., Pune from 26-Feb-2007 to 10-Mar-2011(Joined as Executive trainee in Idea on 26Feb07). Educational Profile: B.E. in Information Technology from Pune University, in 2006. Class XII from U.P Board in 2000. Class X from CBSE in 1998 Technical skills: Operating Systems Languages Frameworks Application Server/ Web Server Database ORM IDE Config Management Windows 98/NT/2000/XP/7, Unix Java 1.4/1.5/1.6, SQL, HTML, Java Script Struts 1.2 Websphere 6.0, WebLogic 11 , Tomcat 5.0/6.0 Oracle 9i/10g Hibernate, JPA Mule Studio, Rational Application Developer 7, Eclipse3.2/3.3/3.4/Helios/Ganymede CVS, Clearcase, ClearQuest, BMC Remedy

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Professional Experience: PROJECT# 3 Oct11-Till Date Title : Agilent EMG Technology : Java/J2EE, Weblogic, Struts1.2, Unix Domain : Manufacturing Role : Application Support Lead/Developer. Team Size : 12 Client : Agilent Technologies, USA Project Description: As the worlds premier measurement company, Agilent offers the broadest range of innovative measurement solutions in the industry. The companys three businesses -Chemical Analysis, Life Sciences and Electronic Measurement -- provide customers with products and services that make a real difference in the lives of people everywhere. And at Agilent Research Laboratories, we conduct research that anticipates customer needs and produces breakthroughs that power growth.

My Contribution:Tasks that I have performed in this project: Java/J2EE maintaince and L3 Support Handling a team of 10 members. Responsible for end to end delivery. Responsible for fixing production issues. Support Documentation. Dashboard reports/ Metrics Report preparation Deployment of code

PROJECT# 2 Oct10-Mar11 (07months) Title : My Vodafone/Goopil Technology : Websphere Server 6, Oracle, Java/J2EE, Struts1.2, Ant, CVS Domain : Telecom/Energy & Utility Role : Middleware/Developer/Configuration Management Team Size : 6 Client : Vodafone Ireland Project Description: My Vodafone is an application which is integrated inside the Vodafone Ireland site. There are 2 major parts/applications inside this: 1)My Vodafone 2)Online Store a. Interfaces with My Vodafone: Tibco, LDAP, Offering Engine,Dotnet,CMS There is no database connection from the application.It will call 90% service calls to Tibco or some other interface. Tibco calls/hits the database wherever is the data is present. The request is through SOAP call and response back to My Vodafone. My Contribution:Tasks that I have performed in this project:
a. b. Configuration management and Deployment of the code on web server. Development/Enhancement of web modules.

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c. d.

Troubleshoot and Support for project specific problems. CVS maintainance and configuration.

PROJECT# 1 26Feb07-Oct10 3+Yrs Title : ICare2(MVC1/MVC2) Technology : JBoss,J2EE architecture JSPs, Servlets, Web Service, Struts 1.2 Domain : Telecom Rle : Developer/Team Lead Team Size : 6 members Project : Idea Cellular Limited Project Description: ICare2 Considered to be the Lifeline of Idea Cellular, it is a CRM s/w, which takes care of each and every customer communication like complaints, requests, queries and feedbacks at each customer contact point. Automated service provisioning has reduced efforts up to 35% to 40% and taken the average provisioning time down to 90 seconds from 2 hours. It has built in MIS with more than 90 reports, which includes graph-based report and detailed as well as summary reports. First Centralized application with integration of all 21 circles BSCS so that any Idea subscriber info is available throughout the country on one click. Primary Users are Call Centers across all Idea Circles, Franchisees, and Idea n U shops and dealers across country, around 16000 (8000 x 2) total concurrent users. The project has 3 Major components Registration: Customer care representative with their credentials log into the tool and registered the call (Query/Complaints/Requests). Resolution: Registered call (Complaints/Requests) should be resolve by the resolution team/automations within predefined SLAs. Resolution team with their credentials log into the customer care tool and able to see all registered (unresolved) calls. Reports: To measure the business related performance on the basis of different criteria e.g. circle wise, complaint wise, query wise etc. This application has around 10+ interfaces which directly talks to the application. The medium for interaction is Via DB Links/ Web Service. My Contribution:a. b. c. d. e. Worked as an Individual contributor/ Team Lead. Involved in client interaction and requirement gathering. Development &Support for project specific problems. Delivery and project specific documentation. Involved in ITIL processes and RCA of the application.

Awards:

Got Team of the year Award for valuable contributions to the EMG project in Headstrong.

Personal Details: Date of birth Fathers Name Current Address : : : 14th Mar 1983 Mr. Pushkar Singh A-64,2nd Floor, Sector 52. Noida-201301 (U.P)

I hereby declare that above furnished information is true and correct to the best of my knowledge and can be asked for proof if necessary (Praveen Singh Pokharia)

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