INTERNSHIP REPORT 2008

BAL-BANK ALFALAH LIMITED

BAL-ISLAMIC BANKING
INTRODUCTION
Bank Alfalah Limited was launched on June 21, 1997 as a public limited company under
the Companies Ordinance 1984. The bank commenced its operations on November 1,
1997. The bank introduced commercial banking and related services as defined in the
Banking companies’ ordinance, 1962.

After a few years, the bank introduced its new identity of H.C.E.B after the privatization
in 1997. The management of the bank had implemented strategies and policies so the
bank would become a major player in the market. With a partnership with the Abu Dhabi
Group the position of the bank became stronger which allowed the bank to invest more
in revolutionary technology to increase its range of products and services.

Bank Alfalah Limited is a Pakistan-based bank engaged in banking services The

segment of the Bank includes trading and sales, which includes fixed income, equity,
foreign exchanges, commodities, credit, funding, own position securities, lending and
repos, brokerage debt and prime brokerage; retail banking, which includes retail lending
and deposits, banking services, trusts and estates, private lending and deposits,
banking service, trust and investment advice, merchant/commercial/corporate cards and
private labels, and retail; commercial banking, which includes project finance, corporate
finance, real estate, export finance, trade finance, factoring, leasing, lending,
guarantees, bill of exchange and deposits, and corporate finance, which includes
services regarding acquisition, mergers, underwriting, privatization, securitization,
research, debts, equity, syndication and secondary private placements.

MISSION AND VALUES

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To develop and deliver the most innovative products, manage customer experience,
deliver quality service that contribute to brand strength, develop a competitive
advantage and enhance profitability, thus providing value to the stakeholders of the
bank.
''We can do'' is our belief and a key factor to our success.

BRANCH NETWORK
The branch network of Bank Alfalah Ltd. is very strong and extensive. The bank is
currently operating through 195 branches in 74 cities, with the registered office at
B.A.Building, I.I.Chundrigar, Karachi. Some of the main branches are located in all of
the major cities including:

• Lahore
• Kasur
• Islamabad

BAL-ISLAMIC BANKING
• Gawadar
• Peshawar
• Faisalabad
• Quetta
• D.I.Khan
• Rawalpindi
• Sargodha
• Sukkur
• Sialkot
• Multan
• Murree
• Attock District
• Gujranwala etc.

FUNCTIONS
Branch Banking
E.g. Deposits, Remittances, Foreign Trade, Lockers.
Consumer Banking
E.g. Credit Cards, Auto Loans, Home Loans, Consumer Durables, RTC's.
Electronic Banking
E.g. Phone Banking, ATM's, Online Banking
Corporate Banking
E.g. Short/Long Term Finance, Trade Finance, Structured Finance.
Treasury & Investment
E.g. Money Market, Forex Market, Investments, Govt. Securities, Correspondent
Banking.

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BAL-ISLAMIC BANKING

MISSION STATEMENT

To practice Islamic banking in its desired spirit that unfolds its true economic potential
resulting in prosperity to our customers and commercial rewards to our sponsors and
our employees.

COMPANY INFORMATION

Bank Alfalah – Islamic Banking Division (BAL-IBD) – presently a division of Bank Alfalah
Limited – is gearing up to become a separate, full-fledged Islamic Banking entity. BAL-

BAL-ISLAMIC BANKING
IBD offers to its customers a broad range of Islamic products under personal, consumer
and corporate banking modes. The array of Islamic instruments at the disposal of BAL-
IBD is equipped to provide efficient and satisfying solutions to our customers’ needs.
Our Islamic products are Shariah-compliant carrying the seal of approval of the Centre
of Islamic Economics, an institution vested with powers to attest authenticity and
legitimacy of Islamic banking products in Pakistan.
BAL-IBD has entered into a Shariah Consultancy agreement with the Centre of Islamic
Economics, Karachi, which is a noted and well-known seat of learning for Shariah
scholars and a prominent institution dealing in Shariah Advisory services. Besides
assisting in advancement of the Division’s product portfolio, the Centre also stamps
approval of the Division’s conduct of business following periodic audits. These audits
are in addition to those carried out by the State Bank of Pakistan and the internal audits
undertaken by the Division itself.

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BAL-IBD DEPARTMENTS

BAL-ISLAMIC BANKING
CONSUMER FINANCE DEPARTMENT

ALFALAH MUSHARAKA HOMES

With Alfalah Musharaka homes, you can participate with

Bank Alfalah-Islamic Banking Division (BAL-IBD) in joint
ownership of property where BAL-IBD invests a certain
amount, usually up to 80% of the property value. Through
monthly payments – a composite of rent for use of
property and purchase of BAL-IBDs’ Musharaka
shares/units in the property – to BAL-IBD you will be able
to increase your stake in the property every month. The
rental component will be readjusted every month to reflect your growing share of
ownership in the property. Following purchase of all Musharaka units initially owned by
BAL-IBD you shall become the sole owner of the house with a free Title to the property.
The Alfalah Musharaka Homes product can be used in multiple situations, giving you
pure Islamic solutions for your desired objectives.

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• Purchase an already constructed house (Alfalah Buyer)

• Purchase a plot and subsequently construct upon it (Alfalah Builder)

• Renovate, extend, restore and enhance your already owned housing unit (Alfalah
Renovation)

Transfer your existing exposure of housing finance facility from another financial
institution to our Riba-free facility.You have the option to choose tenures for the
purchase of units from between 3 to 20 years* * 3 to 7 years in case of renovation.

ALFALAH CAR IJARAH

A Shariah compliant car-leasing scheme with added

features such as:

BAL-ISLAMIC BANKING
• No upfront registration charges

• No upfront insurance premium

• No rentals before delivery of car

The facility applies to all locally-assembled new cars up to Rs 4 million. Used cars not
older than three years can also be considered.

ALFALAH HILAL CARD: THE INTERNATIONAL VISA DEBIT CARD

Bank Alfalah Islamic Banking Division (IBD) offers Alfalah HilalCard to its customers for
a conscious free spending in a modernized form of currency that provides you with a
wide range of accessibility using VISA?s worldwide network.
Alfalah HilalCard can be utilized for all your financial needs around the world, round the
clock, wherever VISA cards are accepted locally and Internationally, giving you a more
secure and convenient mode of payment.

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THE ALFALAH HILALCARD

The Alfalah HilalCard is an International VISA Debit card which gives you an unlimited
access to your current/savings (musharka) account with a simple swipe, at more than 1
million ATMs and 27 million outlets around the world.
The reasons that make Alfalah HilalCard different from others:
HILAL CARD IS A BUY NOW, PAY NOW OPTION.

• 4 No monthly repayment

• 4 No interest charges

• 4 Backed by a customer maintained current/savings (musharaka) account

• 4 Your limit is your balance

BAL-ISLAMIC BANKING
HilalCard can be used electronically at any retail outlet or ATM that accepts any VISA
cards.

CORPORATE CREDIT DEPARTMENT

MURABAHA FINANCE

TYPES OF MURABAHA

Local purchases:

• For purchase of locally available goods

• Imported goods/commodities/assets

Mode of repayment:

• Immediately in cash

• On a mutually agreed future date

• Spot Murabaha (Import)

• Deferred Sale Murabaha

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TRADE FINANCE DEPARTMENT

IMPORTS
• LETTER OF CREDITS: All letter of credit transactions are handled in accordance
with the Uniform Customs and Practice for Documentary Credits as published
time to time by the International Chamber of Commerce. The vast network of
our correspondents connected through SWIFT ensures speedy processing of
LC transactions.

• IMPORT MURABAHA FINANCE:To facilitate the financing requirements of

importers, we offer RIBA free, Import Murabaha Facility. this product is
approved by our Sharia Advisor as true alternative of conventional modes.

• Full range of services related to imports e.g. Contract registration, Import bills

BAL-ISLAMIC BANKING
for collection, Shipping Guarantees and Advance payments against imports
under guidelines of Foreign Exchange Manual.

EXPORTS
• EXPORT MURABAHA FINANCE: In order to facilitate the production/manufacturing
of goods for onward export to international markets, we offer Export
Muarabaha Finance completely riba free for our exporters.

• SBP ISLAMIC EXPORT FINANCE SCHEME: We also offer SBP Islamic export
Finance under part I and II on Murabaha basis in line with the sharia
principles.

• Other export related services e.g. Collection of export bills, Negotiation under
Sight LCs, Advising/Confirmation/Transfer of Letter of Credits opened by
other banks.

BANK GUARANTEES
A host of Guarantee types are offered by BAL-IBD including performance, financial
and payment guarantees. BAL-IBD also issues guarantees securing financing
facilities to be availed from Islamic Banks and/or Conventional Banks’ under Islamic
modes of financing.

ACCOUNTS DEPARTMENT

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At BAl-IBD Multan, the accounts department comprises of only one accounts officer.
Ms.Samia, who is responsible for day to day normal clerical sort of activities. There
is no as such accounting work or activities going on. As all the processes are
centralized, so main work is done on head office level.

OPERATIONS DEPARTMENT

PERSONAL ACCOUNTS

Bank Alfalah – Islamic Banking Division (BAL-IBD) offers Current, Savings and Term
Deposit facilities to its customers seeking personal banking relationships with the

BAL-ISLAMIC BANKING
following features:

On-line cash deposit facility at all branches of Bank Alfalah. On-line transfer facility
between all branches of BAL-IBD
Remittances
Foreign and local remittances are both available. Foreign remittances are available in
the following currencies: US dollars, Pound Sterling and Euro.
Locker services
Locker services are offered at select branches. Lockers are available in three sizes –
small, medium and large. Annual charges for the lockers are as follows:
Small Rs 1,000/-

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Medium Rs 2,000/-
Large Rs 3,000/-
Lockers are available to account holders and carry an insurance value of Rs.250,000/-

CONSUMER FINANCE DEPARTMENT

I spent first 2 weeks of my internship [02 June-15 June] in consumer finance
department. There i was involved mainly in car ijarah. My activities in consumer finance
department are as follows:

• Completed the documentation of all the car ijarah clients from February to June.

BAL-ISLAMIC BANKING
• Checking of all the documents necessary of all clients.

• Preparing and maintaining all clients’ files.

• Learnt about the required documents.

CORPORATE CREDIT DEPARTMENT

After spending 2 weeks at consumer finance department, I was rotated to corporate
credit department. There I spent 1 week [16 June-22 June]. My activities at corporate
credit department were:

• Learnt about the required documents.

• Made ratio analysis of Pak National Distributors.

• Counter checking of required documents.

• Preparing and maintaining all clients’ files

OPERATIONS DEPARTMENT

I spent my 4th week [23 June-29 June] of internship at operations department. The
main portion of this department comprises of Cash Counters, but internees were not

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allowed go in the cash department. However, I was involved in certain clerical sort of
activities.

• The main activity was to complete and stamping of account opening forms.

• Checking of all the documents necessary of all clients.

• Preparing and maintaining all clients’ files.

• Learnt about the required documents.

ACCOUNTS DEPARTMENT

BAL-ISLAMIC BANKING
I spent my 5th week [30 June- 06 July] of internship at Accounts department. The
accounts department comprises of only one accounts officer. Ms.Samia, who is
responsible for day to day normal clerical sort of activities. There is no as such
accounting work or activities going on. As all the processes are centralized, so main
work is done on head office level. However, I was involved in certain clerical sort of
activities.
• Counting and sorting of debit and credit vouchers.

• Keeping records of debit and credit vouchers.

• Counter checking of debit and credit vouchers.

TRADE FINANCE DEPARTMENT

My last week [07 July- 13 July] of internship was in Trade Finance department. The
trade finance department comprises of only one trade officer. Mr.Hafeez, who is
responsible for day to day normal activities. As all the processes are centralized, so
main work is done on head office level. However, I was involved in certain clerical sort
of activities.

• Checking of all the documents necessary of all clients.

• Preparing and maintaining all clients’ files.

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 INTERNSHIP REPORT 2008

• Learnt about the required documents.

BAL-ISLAMIC BANKING

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CONSUMER FINANCE DEPARTMENT

I spent first 2 weeks of my internship [] in consumer finance department. There I was
involved mainly in car ijarah.

• In our class, we learnt to devise amortization tables and Ijarah schedules are
similar to them. So, it was helpful for me to understand the schedules.

• We learnt about the various terms used in organizations and understanding

these terms was easy.

CORPORATE CREDIT DEPARTMENT

BAL-ISLAMIC BANKING
After spending 2 weeks at consumer finance department, I was rotated to corporate
credit department. There I spent 1 week [].
• We learnt how to make a ratio analysis. This really helped me out while making a
ratio analysis of Pak National Distributors.

• We were taught about certain documents in our classes which helped me in my

understanding.

OPERATIONS DEPARTMENT

I spent my 4th week of internship at operations department. The main portion of this
department comprises of Cash Counters, but internees were not allowed to go in the
cash department.
• I learnt about the various terms used in organizations and understanding these
terms was easy.

ACCOUNTS DEPARTMENT

I spent my 5th week of internship at Accounts department. The accounts department

comprises of only one accounts officer. Ms.Samia, who is responsible for day to day

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 INTERNSHIP REPORT 2008

normal clerical sort of activities. There is no as such accounting work or activities going
on. As all the processes are centralized, so main work is done on head office level.
• My prior knowledge about entries passing and maintaining of ledgers really
helped me out. I felt ease in counting of debit and credit vouchers.

• Our class room practice regarding record keeping helped me keeping records of
debit and credit vouchers.

• Same is the case in counter checking of debit and credit vouchers.

TRADE FINANCE DEPARTMENT

My last week of internship was in Trade Finance department. The trade finance

BAL-ISLAMIC BANKING
department comprises of only one trade officer. Mr.Hafeez, who is responsible for day
to day normal activities. As all the processes are centralized, so main work is done on
head office level.

• I had basic information about letter of credit and why we maintain it? This
improved my understanding.

• We learnt about the various terms used in organizations and understanding

these terms was easy.

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MY LEARNING
• The very first thing I learnt is that what is Islamic Mode of banking? What is the
difference between Islamic banking and conventional banking? What are the
main procedures?

• I also learnt about what is the culture prevailing in bank Alfalah. How employees
are coordinating with one another.

• How work is being done. What are the procedures of doing a job?

CONSUMER FINANCE DEPARTMENT

BAL-ISLAMIC BANKING
My learning in consumer finance department is as follows:

• Learnt about the documentation of the car ijarah clients.

• How to check all the documents necessary.

• How to preparing and maintaining all clients’ files.

• What are the required documents?

CORPORATE CREDIT DEPARTMENT

My learning at corporate credit department was:

• Learnt about the required documents.

• Made ratio analysis of Pak National Distributors.

• Counter checking of required documents.

• Preparing and maintaining all clients’ files

OPERATIONS DEPARTMENT
My learning in operations department is as follows:

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• What is an account opening form? What are its contents? How to fill all the
requirements?

• Checking of all the documents necessary of all clients.

• Preparing and maintaining all clients’ files.

• Learnt about the required documents.

ACCOUNTS DEPARTMENT
I learnt the following things in accounts department:

BAL-ISLAMIC BANKING
• What are debit and credit vouchers?

• Counting of debit and credit vouchers.

• Keeping records of debit and credit vouchers.

• Counter checking of debit and credit vouchers.

TRADE FINANCE DEPARTMENT

• Checking of all the documents necessary of all clients.

• Preparing and maintaining all clients’ files.

• Learnt about the required documents.

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STRENGTHS

BAL-ISLAMIC BANKING
Strengths are the core competencies of any organization & as far as BAL is concerned
the core competencies of this organization are:
o Target Achievement

o Policies & Procedures

o Controlling Standards

o Priorities

o Rewards & Benefits

o Job Security for the Employees.

o Favorable, friendly & Healthy Working Environment.

o Documentation System is so much accurate.

o Accounting & Banking System is Accurate & Reliable One.

WEAKNESSES
Weaknesses are the lacking points which every organization must avoid in order to
make its operational effectiveness.

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o Hectic Working Environment.

o Work load.

o Lack of Self Marketing Department.

o Low Training & Coaching.

o Low incentives like bonuses overtime pay etc.

o Human Resource Department is not so much effective.

o Appraisal is not done frequently.

BAL-ISLAMIC BANKING
o Low salary packages as compared to other banks.

OPPORTUNITIES
In fact, when we study all our weaknesses critically & deeply than we come to know that
we can convert our weaknesses into strengths. So basically these are our opportunities.
The opportunities for BAL are:

o On the job training & coaching sessions can be conducted.

o Work sharing activities should be started so that a person who is working

continuously for 9 hours can get relax.

o Marketing department should be started in order to promote the name of BAL.

o Appraisal should be conducted frequently so that employees get motivated &

do their work as a loyal employee.

o Attractive salary packages should be awarded.

THREATS

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Though Bank Alfalah has a strong footing and maintain a good number of loyal
customer, still bank has threats in various sectors. When we see the possible threats for
BAL, the threats are prevailing such as:

o The conventional banks those having high growth rate and high market share
are always being a threat.

o There is an average not low turnover rate, mainly because of low incentives
as compared to the other banks.

o Large business parties have fewer attractions in being a client of BAL-IBD,

mainly because of excessive amount of documentation.

BAL-ISLAMIC BANKING

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POLITICAL
Analysis of Political environment is very critical and this
environment has a strong influence upon the activities
of any organization in a society. Political environment
strongly affects the marketing decisions. The political
stability of a country has its impact on the consistency
of policies of local government. Pakistan has always
been struggling for political stability since its creation.
Government has been changing in Pakistan many times
due to multiple reasons and most of the times Military has taken the charge of the
government. So, there are significant political risks in Pakistan. But the positive aspect
is that State bank of Pakistan has been given sovereignty and it is now an autonomous
body in making its decisions. From this perspective environment becomes suitable and

BAL-ISLAMIC BANKING
favorable for Islamic banking. BAL-IBD can make their strategies accordingly as there is
no chance for any major Change of policies in near future.

ECONOMICAL
Pakistani economy is good for foreign investments and it is also good for Islamic
banking sector of Pakistan. GDP rate of Pakistan is showing a consistency in upward
direction and per capita income has increased as compared to past. FDI is increasing
every year. Home economy is in recovery phase but it is showing good indicators for
banking sector. Some transactions of Islamic banking like modaraba have been
promoted by giving incentives. As Pakistani economy is showing some level of stability
and consistency from last couple of years, so it’s good sign for BAL Islamic banking as
well.

SOCIO-CULTURE
Pakistan is situated at very important geographically location and it has a diverse
culture. Islam is the religion of majority of the population and Islam has deep and ever
lasting influences upon the culture of the people of the area. So, the life style of people
and attitudes of consumers is favorable for Islamic banking as people are religious and
they want to deal in Islamic finances. Pakistani people have a respect for their religious
and cultural celebrations. BAL Islamic banking is taking an advantage of this socio-
cultural environment of Pakistan.

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TECHNOLOGICAL
There is lack of proper infrastructure in
Pakistan, for that reason different sectors
are not becoming able to cope with the
technology. Banking sector has introduced a
lot of innovative services with the help of
technology. Islamic banking is also on its
way but it is expanding slowly as compared
with potential demand of Islamic banking.

BAL-ISLAMIC BANKING

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FINANCIAL RATIOS

Ratios 2005 2006 2007

Interest Margin
(%)
41.17 28.12 35.54
=Interest
Margin/Interest
Income

BAL-ISLAMIC BANKING
Return on
Assets (%)
0.84 0.67 1.04
=NPAT/Total Assets

Profit Before
Tax Margin (%)
20.93 12.11 17.59
=PBT/Interest
Income

Return on
Equity (%)
30.65 20.37 25.72
=NPAT/Total Equity

Interest Margin
to Earning
28.6 28.8 35.3
Assets (%)
= Interest Margin
/Earning Assets

Earning Assets
to Total Assets
7.1 7.49 8.2
(%)
=Earning Assets
/Total Assets

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Total Equity to
Total Assets
3 4.44 4.44
(%)
=Total Equity/Total
Assets

Deposit Times
Capital (times)
=Deposits/Total
Equity 29.79 19.56 16.84

Loans to
Deposit (%)
53.46 62.63 62.67

BAL-ISLAMIC BANKING
=loans/Deposit

FINANCIAL ANALYSIS
Bank Alfalah’s Islamic Banking Division (BAL-IBD) started operations in 2003 and at its
year end reflected a modest capital base of Rs 100 million and deposits totaling Rs
113.7m. By following year end, BAL-IBD’s equity had risen more than 4 times to Rs
569m and the balance sheet footing had swelled to Rs 7,799 million. Deposit size had
grown from less than Rs 114m to over Rs 7,229 million.
Assets also recorded a more than 100% growth, climbing to Rs 15,634 million from Rs
7,799 million. Deposits alone failed to double – rising to Rs 12,476m from Rs 6,548
million – yet managing a healthy 90% increase.
Financial results as of June 30, 2006, reflect growth but at more modest pace. Total
balance sheet size fell shy of Rs 18 billion – Rs 17,970m vs. Rs 15,634m – and
deposits climbed to Rs 14,111 million, rising Rs 1,635 million in six month’s period.
Income for the 6-month period was Rs 111.23 million.
Interest Margin, Return on ASSETS, Return on Earning Assets , Return on Equity,
Interest Margin to Earning Assets , Earning Assets to Total Assets , Total Equity to Total
Assets , Deposit Times Capital and Loans to Deposit all shows a good performance of
the bank.

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The major reason for such an impressive financial position is getting big profits. The in
crease in profit is primarily attributable to overall increase in business volume. BAL-IBD
continues to strengthen its position in the market place by the end of 2008.

BAL-ISLAMIC BANKING

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RECOMMENDATIONS
Following are some of the suggestions & recommendations for BAL-IBD:

• It seems that the priority is given to the corporate customers in Bank Al Falah as
the individuals from middle class have to remind the management of certain
branch to do the needful for them. Customer is the king and customer always
right. Bank is earning profit from the customers. Bank should have a proper
relationship with corporate as well as individual customers. It is recommended
that the management should stress on having satisfactory relationship with
individual customers because they can also provide the revenue in term of profit.

BAL-ISLAMIC BANKING
• To compete in the banking industry Bank Al Falah should have enough
employees to facilitate the customers, and divide the workload of the existing
employees by hiring new people, because the bank cannot use the alternative to
reduce the number of customers and loosing the market share.

• Bank Al Falah although providing the customer service in better way but there is
a lot of work to do in a routine banking due to which employees work for long
time. Management should gave relaxation to the employees by hiring new
professionals and reduce the working hours.

• In Bank Alfalah there is no any concept of individual performance related pay

except to the Business Development Officer. Business Development Officers are
those who are hired at contractual basis. They are assigned different targets. If

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they exceed to the targets they can enjoy the individual performance related pay
otherwise they are fired. Individual performance should be given importance.

• There is no concept of bonuses, commission or over time related pay. The official
timing of bank is 09.00 AM to 06.00 PM but almost all of the employees have to
work till near 08.00 PM. However, for this additional work they are not getting any
additional bonuses / over time.

• Self Marketing Department should be established in order to promote

BAL-ISLAMIC BANKING
themselves.

• Attitude & Behavior of Branch Manager should be cooperative & friendly in order
to entertain the problem faced by the employees.

• Inter Department Appraisal is the new area which we suggest to the higher
management to follow. In this a department is judged as a single unit & then
ranking will be done on some grounds. This will become a reason to create a
healthy & positive competition among the Depts.

• Motivation is nothing but helping someone to know about their skill & capabilities.
So, this tool should also be used by BAL in order to keep their employees
motivated. These points are given below which will help in motivating employees
working at BAL.

i. Recognize individual differences.

ii. Match people to jobs.

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iii. Use goals.

iv. Ensure that goals are perceived as attainable.

v. Individualize rewards.

vi. Link rewards to performance.

vii. Check the system for equity.

viii. Don't ignore money.

ix. Use recognition.

BAL-ISLAMIC BANKING

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During my internship, I found the branch manager of bank Alfalah Islamic banking to
have an authoritative control. I didn’t found him to be cooperative and friendly. Attitude &
Behavior of Branch Manager should be cooperative & friendly in order to entertain the
problem faced by the employees.

• This is the most crucial job to understand/change the attitude & behavior
of any person. So, it is the responsibility of BM to maintain such a
Conducive environment that creates a healthy & positive attitude &
behavior of employee toward organization & with each others. Attitude of
the employee can make better by showing him/her respect, importance,
sense of responsibility, freedom to work.

BAL-ISLAMIC BANKING
• Being a BM, I will devise a Qualitative Reward System up to branch
level. These are those rewards against which no cash payment is
involved.

a. There will be a Branch Bulletin board on which weekly inter-departmental

appraisal results will be displayed.
B .Certificate having signed by Branch Manager for any employee who has worked
extra ordinary during a time period.
c. Snaps of the achievers will be displayed at the notice board.
d. Some words of appraisal can be made by the higher management for the better
performance of employees.
.
• The employees keep on compiling their work and when they are required
to submit reports, they do the work all day long without any break or rest.
There must be a daily reporting to the immediate bosses so that the work
should be completed on the daily basis.

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• Division of work must be definite and certain. A person should do only

such job for which he is appointed. Work sharing is also important for
greater productivity.

• As a manger, I would devise a good learning and training environment for

the internees. There will be a proper system of internship program. Each
internee will be given an assignment to be completed in his/ her internship
period. Different training sessions will be conducted. Meanwhile, they will
be guided and periodically reviewed by the Internship Officers. In the end,

BAL-ISLAMIC BANKING
they will be awarded on the basis of their performance and achievement of
objectives.

• One other thing I found somehow uncomfortable for the employees as well
as for the customers is that they have to pass from the accounts
department to go into trade finance department. I would like to shift the
departments for convenience.

• As a whole, I will greatly appreciate and encourage suggestions and new

ideas for improvement from my subordinates.

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