Vista Duplex Patch

crh 14 May 2009

This driver patch corrects the issue of the back side printing upside down in Vista when using the automatic duplexer with the following printers: Officejet 7210 Photosmart 2610 Officejet 7310 Photosmart 2710 Officejet 7410 Officejet L7300

Patches are available for some other printers; click here for details or to check if a newer version (or an official release from HP) is available. This patch is for Vista only. It can be applied to any versions of Vista (32 or 64 bit, any version and language option). The patch will not work (and is not required) for XP. The patch is not required for Windows 7; the drivers for Windows 7 properly address the duplexer in these models. The Vista driver for your printer must be installed before the patch is applied. Use either the built-in driver in Vista from the Add Printer command or the downloaded driver from HPs website. In the following direction there is a reference to the 7410, if you have a different printer listed above substitute appropriately.

Disclaimers: Read and follow the instructions thoroughly. Before applying the patch back up your system and/or set a system restore point. More than a thousand copies of this patch have been distributed successfully but I cannot take responsibility for issues relating to applying the patch.
Extract the files from the zip file to %temp%. {%temp% is a system directory for temporary files. } Before starting make sure the driver is installed. This file is a patch for the driver; it must be installed on the computer before the patch can be applied.

You will need to know the version of your operating system, 32 bit or 64 bit. The patch will work on any version of Vista but a different directory is used for 32 bit versions than 64 bit versions. To find your version do the following: go to the Start orb, Control Panel, System and Maintenance, System and look for the System type.

Click on the "Start" orb and in the start search box type CMD.EXE, then press the control and shift keys and while holding them hit enter. This will open a window called "Administrator: Command Prompt". Click the cursor in the command prompt box. At this point type the following commands (shown in Blue Bold) exactly in the command window, and the computer will respond with the information in italics. After each command press the enter key. The computer should respond to each command with a prompt such as c: If there are any error messages or issues post a message here, but I do not expect any errors. If there are any errors refer to the items highlighted in gray for troubleshooting hints.

The following commands are typed in the administrative command window.

net stop spooler [If you are connected by a network connection the following will appear, for USB connection skip to the cd %windir%... line.]

The following services are dependent on the Print Spooler service. Stopping the Print Spooler service will also stop these services. TCP/IP Print Server Do you want to continue this operation? (Y/N) [N]: Y The TCP/IP Print Server service is stopping. The TCP/IP Print Server service was stopped successfully. The Print Spooler service is stopping. The Print Spooler service was stopped successfully If a message System error 5 has occurred results it means you are not running an administrative command prompt. In that case close the command window and open an administrative command window as follows: Click on the Start orb, All Programs, Accessories, right click on Command Prompt and select Run as Administrator.
cd %windir%\system32\spool\drivers\w32x86\3 or if Vista 64 cd %windir%\system32\spool\drivers\x64\3

ren hpo7x00t.gpd

*.bak {that is hp oh 7 x zero zero t . gpd DO NOT replace the x with a number such as 4 for the 7410}

If a message file not found results it means you are not in the correct directory or the driver has not been installed.
copy %temp%\hpo7x00t.gpd c:

1 file copied

del hp*.bud net start spooler

Exit

The Print Spooler service is starting. The Print Spooler service was started successfully.

You may need to reboot the computer at this point to get the changes to take effect.

Go to Start, Control Panel, Printers, right-click on the 7410, Run as Administrator, Properties, (continue), Printing Preferences and then change any setting such as in the Paper/Quality box select Fast Draft, Apply, (You can then go back later and change the settings to whatever you want.) This will regenerate the BUD files. Click on the Device Settings tab and under Installable Options set the Duplex Unit (for two sided printing) to installed, Apply.

Go to the Security tab and for each user set the appropriate permissions to print, manage documents and manage printers, OK

The following screen shot shows the patch being successfully applied.

Once you have the patch installed and working please post a comment in the forum where you found the link to this patch and refer folks to this link: http://h30434.www3.hp.com/psg/board/message?board.id=Software&thread.id=43 That will keep the issue visible and help others find a solution. Regards, Bob Headrick, Microsoft MVP Printing/Imaging bobh@mvps.org

This file copyright 2009 by Bob Headrick. Permission to use these instructions to install the appropriate patch is granted for private, commercial, educational or government use. These files may not be posted to public web sites, forums, blogs or other electronic reproduction unless permission is granted in writing in advance. Backup copies may be made for archival purposes.