Retail Assignments on Format Of Mc Donalds

Submitted by Sovik Pal [51] Atil Agarwal [15] Sandeep Nayak [11] Siddharth ShankarNath [26]

Contents
Introduction History Corporate overview

1 2 5

Facts and figures Types of Restaurants Playgrounds Redesign Business model 8 9 9 11 12

Products Advertising Global operations Global Location McDonald's INDIA

McDonald's
Introduction

Type Founded

Public (NYSE: MCD) May 15, 1940 in San Bernardino, California McDonald's Corporation, 1955 in Des Plaines, Illinois

Founder

Dick and Mac McDonald McDonald's restaurant concept Ray Kroc, McDonald's Corporation founder.

Headquarters No. of locations

Oak Brook, Illinois, USA 31,000+ worldwide

Area served Key people

Worldwide James A. Skinner

(Chairman) & (CEO)

Industry Products

Restaurants Fast Food (hamburgers chicken French fries soft drinks milkshakes salads Desserts breakfast)

Market cap Revenue

US$ 60.07 billion (2008)

US$ 22.79 billion (2007)

Operating income US$ 3.879 billion (2007) Net income Total assets Total equity Employees

US$ 2.359 billion (2007) US$ 29.391 billion (2007) US$ 15.279 billion (2007)
390,000 (2008)

McDonald's Corporation It is the world's largest chain of fast food restaurants, serving nearly 47 million customers daily. McDonald's primarily sells hamburgers, cheeseburgers, chicken products, French fries, breakfast items, soft drinks, milkshakes and desserts. More recently, it has begun to offer salads, wraps and fruit. Many McDonald's restaurants have included a playground for children and advertising geared toward children, and some have been redesigned in a more 'natural' style, with a particular emphasis on comfort: introducing lounge areas and fireplaces, and eliminating hard plastic chairs and tables. In addition to its signature restaurant chain, McDonalds Corporation holds minority interest in Prt A Manger (a UK-based sandwich retailer), and owned the Chipotle Mexican Grill until 2006 and the restaurant chain Boston Market until 2007. The company has also expanded the McDonald's menu in recent decades to include alternative meal options, such as salads and snack wraps, in order to capitalize on growing consumer interest in health and wellness. Each McDonald's restaurant is operated by a franchisee, an affiliate, or the corporation itself. The corporations' revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants. McDonald's revenues grew 27% over the three years ending in 2007 to $22.8 billion, and 9% growth in operating income to $3.9 billion.

History

The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Their introduction of the "Speedee Service System" in 1948 established the principles of the modern fast-food restaurant. The original mascot of McDonald's was a man with a chef's hat on top of a hamburger shaped head whose name was "Speedee." Speedee was eventually replaced with Ronald McDonald in 1963. The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc, in Des Plaines, Illinois on April 15, 1955 , the ninth McDonald's restaurant overall. Kroc later purchased the McDonald brothers' equity in the company and led its worldwide expansion and the company became listed on the public stock markets in 1965. Kroc was also noted for predatory and unscrupulous business practices, forcing the McDonald's brothers to leave the fast food business and leave California to return to their state of origin, New Hampshire. The McDonald's brothers were forced by Ray Kroc to take their own name off of their restaurants, after being sued by Kroc. Kroc deliberately opened up McDonald's restaurants near every McDonald's brothers restaurants just to undercut their business in a feud documented in both Kroc's autobiography and in the McDonald brothers autobiography. The site of the McDonald brothers' original restaurant is now a monument. With the expansion of McDonald's into many international markets, the company has become a symbol of globalization and the spread of the American way of life. Its prominence has also made it a frequent topic of public debates about obesity, corporate ethics and consumer responsibility.

Corporate overview
Facts and figures

A McDonald's store front in Times Square in Dublin, Ireland.

The interior of a McCaf concept located

McDonald's restaurants are found in 119 countries and territories around the world and serve nearly 47 million customers each day. McDonald's operates over 31,000 restaurants worldwide, employing more than 1.5 million people. The company also operates other restaurant brands, such as Piles Caf, and has a minority stake in Pret a Manger. The company owned a majority stake in Chipotle Mexican Grill until completing its divestment in October 2006. Until December 2003, it also owned Donatos Pizza. On August 27, 2007, McDonald's sold Boston Market to Sun Capital Partners.

Types of Restaurants
Most standalone McDonald's restaurants offer both counter service and drive-through service, with indoor and sometimes outdoor seating. Drive-Thru, Auto-Mac, Pay and Drive, or McDrive as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined; it was first introduced in Arizona in 1975, following the lead of other fast-food chains. In some countries "McDrive" locations near highways offer no counter service or seating. In contrast, locations in high-density city neighborhoods often omit drive-through service. There are also a few locations, located mostly in downtown districts that offer Walk-Thru service in place of Drive-Thru. Especially themed restaurants also exist, such as the "Solid Gold McDonald's," a 1950s rockand-roll themed restaurant. In Victoria, British Columbia, there is also a McDonald's with a 24 carat (100%) gold chandelier and similar light fixtures. The site of the first McDonald's to be franchised by Ray Kroc is now a museum in Des Plaines Illinois. The building is a replica of the original that was the ninth McDonalds restaurant.

To accommodate the current trend for high quality coffee and the popularity of coffee shops in general, McDonald's introduced McCafs. The McCaf concept is a caf-style accompaniment to McDonald's restaurants. McCaf is a concept of McDonald's Australia, starting with Melbourne in 1993. Today, most McDonald's in Australia have McCafs located within the existing McDonald's restaurant. In Tasmania there are McCafs in every store, with the rest of the states quickly following suit. After upgrading to the new McCafe look and feel, some Australian stores have noticed up to a 60% increase in sales. As of the end of 2003 there were over 600 McCafs worldwide. Some locations are connected to gas stations/convenience stores, while others called McDonald's Express have limited seating and/or menu or may be located in a shopping mall. Other McDonald's are located in Wal-Mart stores. McStop is a location targeted at truckers and travelers which may have services found at truck stops.

Playgrounds
Some McDonald's in suburban areas and certain cities feature large indoor or outdoor playgrounds, called "McDonald's Play Place" (if indoors) or "Play land" (outdoors). The first Play Place with the familiar crawl-tube design with ball pits and slides was introduced in 1987 in the USA, with many more being constructed soon after. Some Play Place playgrounds have been renovated into "R Gym" areas. "R Gyms" are in-restaurant play area that features interactive game zones designed for children aged 4 to 12. Equipped with stationary bicycles attached to video games, dance pads,

basketball hoops, monkey bars, an obstacle course, and other games which emphasize physical activity. The "R Gym" features the Toddler Zone, an active play environment with age appropriate games that develop physical coordination and social skills; the Active Zone, designed for children aged four-to-eight that promotes physical fitness through fun play; the Sports Zone which features a series of sport oriented activities to promote aerobic exercise for children aged 9-to-12; the Parent Zone which features seating and provides a monitoring area for their children; and the Dining Area which allows families to eat.

Redesign

A McDonald's in Shenango Township, Pennsylvania just outside of New Castle was rebuilt in 2007 with McDonald's, "Forever Young" look.

A refurbished stand-alone Portsmouth, England. Unlike international the McDonald's, British, simply Being refurbished rather than rebuilt.

In 2006, McDonald's introduced its "Forever Young" brand by redesigning all of their restaurants, the first major redesign since the 1970s. The new design will include the traditional McDonald's yellow and red colors, but the red will be muted to terra cotta, the yellow will turn golden for a more "sunny" look and olive and sage green will be added. To warm up their look, the restaurants will have less plastic and more brick and wood, with modern hanging lights to produce a softer glow. Contemporary art or framed photographs will hang on the walls. The exterior will have golden awnings and a "swish brow" instead of the traditional doubleslanted mansard roof. The new restaurants will feature areas: The "linger" zone will offer armchairs, sofas, and Wi-Fi connections. The "grab and go" zone will feature tall counters with bar stools for customers who eat alone; Plasma TVs will offer them news and weather reports.

 The "flexible" zone will be targeted toward families and will have booths featuring fabric cushions with colorful patterns and flexible seating. Different music targeted to each zone.

Business model
McDonald's Corporation earns revenue as an investor in properties, a franchiser of restaurants, and an operator of restaurants. Approximately 15% of McDonald's restaurants are owned and operated by McDonald's Corporation directly. The remainders are operated by others through a variety of franchise agreements and joint ventures. The McDonald's Corporation's business model is slightly different from that of most other fastfood chains. In addition to ordinary franchise fees and marketing fees, which are calculated as a percentage of sales, McDonald's may also collect rent, which may also be calculated on the basis of sales. As a condition of many franchise agreements, which vary by contract age, country and location, the Corporation may own or lease the properties on which McDonald's franchises are located. In most, if not all cases, the franchisee does not own the location of its restaurants. The UK business model is different, in that fewer than 30% of restaurants are franchised, with the majority under the ownership of the company. McDonald's trains its franchisees and others at Hamburger University in Oak Brook, Illinois. In other countries McDonald's restaurants are operated by joint ventures of McDonald's Corporation and other, local entities or governments. As a matter of policy, McDonald's does not make direct sales of food or materials to franchisees, instead organizing the supply of food and materials to restaurants through approved third party logistics operators. According to Fast Food Nation by Eric Schlosser (2001), nearly one in eight workers in the U.S. have at some time been employed by McDonald's. (According to a news piece on Fox News this figure is one in ten). The book also states that McDonald's is the largest private operator of playgrounds in the U.S., as well as the single largest purchaser of beef, pork, potatoes, and apples. The selection of meats McDonald's uses varies with the culture of the host country.

a Play place in Moncton, Canada

McDonalds in Corfu, Greece

Potted plants at a McDonald's.

Products

Ronald McDonald McDonald's predominantly sells hamburgers, various types of chicken sandwiches and products, French fries, soft drinks, breakfast items, and desserts. In most markets, McDonald's offers salads and vegetarian items, wraps and other localized fare. This local deviation from the standard menu is a characteristic for which the chain is particularly known, and one which is employed either to abide by regional food taboos (such as the religious prohibition of beef consumption in India) or to make available foods with which the regional market is more familiar (such as the sale of McRice in Indonesia).

Advertising
McDonald's has for decades maintained an extensive advertising campaign. In addition to the usual media (television, radio, and newspaper), the company makes significant use of billboards and signage, sponsors sporting events from ranging from Little League to the Olympic Games, and makes coolers of orange drink with their logo available for local events of all kinds. Nonetheless, television has always played a central role in the company's advertising strategy. To date, McDonald's has used 23 different slogans in United States advertising, as well as a few other slogans for select countries and regions. At times, it has run into trouble with its campaigns.

Global Operations

McDonald's has become emblematic of globalization, sometimes referred as the "McDonaldization" of society. The Economist magazine uses the "Big Mac Index": the comparison of a Big Mac's cost in various world currencies can be used to informally judge these currencies' purchasing power parity. The EFTA countries are leading the Big Mac Index with the top 3 most expensive Big Mac's. Iceland has the most expensive Big Mac, followed by Norway and Switzerland. The brand is known informally as "Mickey D's" (in the US and Canada), "Macky D's" (in the UK and Ireland), MacDon's (in Canada), "Mkkri" (in Finland), "McDo" (in France, Quebec, the Philippines and the Kansai region of Japan), "Maccer's" (in Ireland), "Macarrannis" (in Mexico), "Maccas" (in New Zealand and Australia), "McD's" (in New Zealand), "Donken" (in Sweden), "de Mac" (in the Netherlands), Mkkes (in Germany), "Mac" (in Brazil and the Kanto region of Japan) or "Mek" (in Serbia). Some observers have suggested that the company should be given credit for increasing the standard of service in markets that it enters. A group of anthropologists in a study entitled Golden Arches East (Stanford University Press, 1998, edited by James L. Watson) looked at the impact McDonald's had on East Asia, & Hong Kong in particular. When it opened in Hong Kong in 1975, McDonald's was the first restaurant to consistently offer clean restrooms, driving customers to demand the same of other restaurants and institutions. In East Asia in particular,

McDonald's have become a symbol for the desire to embrace Western cultural norms. McDonald's have recently taken to partnering up with Sinopec, China's second largest oil company, in the People's Republic of China, as it begins to take advantage of China's growing use of personal vehicles by opening numerous drive-thru restaurants. The only countries in Europe not to have McDonald's stores are Albania, Armenia, Bosnia and Herzegovina and the Vatican City.

Global Location
96 Countries

Argentina Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Botswana Brazil Bulgaria Canada Chile

Dominican Republic Ecuador Egypt El Salvador Estonia Fiji Finland France Georgia Germany Greece Grenada Guatemala Guyana Honduras Hungary Iceland Italy India Indonesia Ireland Israel Japan Jordan Kuwait Latvia

Lebanon Lithuania Luxembourg Macedonia Malaysia Malta Mauritius Mexico Moldova Morocco Netherlands New Zealand Nicaragua Norway Oman Pakistan Panama Peru Paraguay Philippines Poland Portugal Qatar Romania Russia Samoa Saint Lucia

o o o o o

Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sweden Switzerland Syria Taiwan Thailand Turkey Ukraine UAE UK Cayman Islands United States American Samoa Guam Puerto Rico United States Virgin Islands Uruguay Venezuela Yemen

People's Republic of China

o o

Hong Kong Macau Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dominica

Saudi Arabia Serbia

Zimbabwe

McDonald's INDIA

McDonald's is not just a burger company serving people; we are a people company serving burgers. We recognize that our real strength and the foundation of our business is our people.

Vision
Our vision is to be our customers favorite place and way to eat. The culture and heritage of our business - our brand, our behavior and our values are the foundation for achieving our vision. Together, they define who we are and how we act at McDonalds. Our vision to be Indias "best" quick service restaurant experience is supported by a set of principles and core values [McDonalds Way]

The world-class training that we impart allows our people to provide our customers the ultimate McDonald's experience. The average McDonald's restaurant employs as many as 40 people from crew to the restaurant manager. As of today, we employ close to 2,500 people in India. A job at McDonalds opens the door to limitless

Company Profile
McDonald's International through its wholly owned subsidiary McDonald's India entered into two JVs, one with Connaught Plaza Restaurants Pvt. Ltd. in the Northern & Eastern region and another with Hard Castle Restaurants Pvt. Ltd. in the Western & Southern region.

Trail Blazer
As a leader in QSR segment (Quick Service Restaurant) McDonald's has pioneered various industry benchmark practices over the past decade of serving Indian customers, including new concepts such as Oil Alliances in India by inking with petroleum giants BPCL and HPCL. Two such alliances with BPCL outlets are in Mathura (2000) (UP) and Doraha (2002) (Punjab). Novel menu formats such as an Express Model with a limited menu and Kiosks with a variety of dessert offerings. Home Delivery (McDeliveryTM-2004): Providing even more convenience to our customers. In 2006, McDelivery on bicycle at Chandni Chowk and 2007 All India single delivery number (66 000 666) was introduced. L to R: Amit Jatia, JV Partner, McDonalds India (West & South), Jim Skinner, Vice Chairman and CEO, McDonalds Intl., Late-Jim Cantalupo, Chairman and CEO, McDonalds Intl., Vikram Bakshi, JV Partner, McDonalds India (North & East), Madhurima Bakshi, DirectorCorporate Communications, McDonalds India (North & East)

McDonald's India Culturally Sensitive

McDonald's worldwide is well known for the high degree of respect for the local customs and culture. McDonalds has developed a menu especially for India with vegetarian selections to suit Indian tastes and preferences. Keeping in line with this, McDonald's does not offer any beef or pork items in India. In the last decade it has introduced some vegetarian and nonvegetarian products with local flavors that have appealed to the Indian palate. There have been continuous efforts to enhance variety in the menu by developing more such products. McDonald's has also re-engineered its operations repeatedly in its 11 years in India to address the special requirements of a vegetarian menu. Vegetable products are 100% vegetarian, i.e,

They are prepared separately, using dedicated equipment and utensils. Only pure vegetarian oil is used as a cooking medium. Cheese and sauces are completely vegetarian and egg less. Separation of vegetarian and non-vegetarian food products is maintained throughout the various stages of procurement, cooking and serving.

Restaurant Count
McDonalds has 132 restaurants in India of which 79 are in North & East India and 53 in West & South India. First Drive thru Restaurant in India at NOIDA (UP) in 1997

About us
McDonald's in India is a locally owned and managed company run by Indians, employing local staff, procures from local suppliers to serve its customers. McDonald's India opened its first family restaurant at Basant Lok in Oct, 1996; today it has 132 Restaurants across India. This vibrant decade has seen McDonald's evolve Indian menus, Indian sensitivities and yet remain as globally innovative as ever. This journey has seen McDonald's develop a rich brand identity amongst its customers and employees as well as partners alike. At McDonalds India we have had a single mantra: providing 100% total customer satisfaction and the formula for achieving this goal in our restaurant operation is the long-standing commitment to the McDonalds Promise.

The McDonald's Promise QSC&V......The Foundation that built McDonald's success

when asked to explain McDonald's success, founder Ray Kroc used to say, "We take the hamburger business more seriously than anyone else." Kroc was a perfectionist. From the day he opened his first restaurant, he vowed to give his customers high quality products, served quickly --and with a smile, in a clean and pleasant environment, and all at a fair price. Quality, Service, Cleanliness and Value (QSC&V) became the philosophy that drove McDonald's business. McDonald's Quality Management instills the culture of quality through such principles as being customer driven, managing with facts, valuing people, and continually improving every aspect of our business Service that is fast and friendly and has always been a foundation for success McDonald's Cleanliness for us means having the cleanest and freshest facilities from the kitchen to the rest rooms and parking lots

Value at McDonald's means the total experience...... great food, friendly folks, a clean environment, quick and accurate service and fun!

McDonald's - A Global Phenomenon

McDonald's opened its doors in India in October 1996. Ever since then, our family restaurants in Mumbai, Delhi, Pune, Ahmedabad, Vadodara, Ludhiana, Jaipur, Noida Faridabad, Doraha, Manesar and Gurgaon have proceeded to demonstrate, much to the delight of all our customers, what the McDonald's experience is all about. Our first restaurant opened on 15th April 1955 in Des Plaines, Illinois, U.S.A. Almost 50 years down the line, we are the world's largest food service system with more than 30,000 restaurants in 100 countries, serving more than 46 million customers every day

Locally Owned
McDonalds in India is a 50-50 joint venture partnership between McDonalds Corporation [USA] and two Indian businessmen. Amit Jatias company Hardcastle Restaurants Pvt. Ltd. owns and operates McDonald's restaurants in Western India. While Connaught Plaza Restaurants Pvt. Ltd headed by Vikram Bakshi owns and operates the Northern operations. Amit Jatia and Vikram Bakshi are like-minded visionaries who share McDonald's complete commitment to Quality, Service, Cleanliness and Value (QSC&V). Having signed their jointventure agreements with McDonald's in April 1995, they trained extensively, along with their Indian management team, in McDonald's restaurants in Indonesia and the U.S.A. before opening the first McDonalds restaurant in India.

Respect for local culture

McDonald's India has developed a special menu with vegetarian selections to suit Indian tastes and preferences. McDonald's does not offer any beef or pork items in India. Only the freshest chicken, fish and vegetable products find their way into our Indian restaurants. In addition, we've re-formulated some of our products using spices favoured by Indians. Among these are McVeggie burger, McAloo Tikki burger, Veg. Pizza McPuff and Chicken McGrill burger. We've also created eggless sandwich sauces for our vegetarian customers. Even our soft serves and McShakes are egg-less, offering a larger variety to our vegetarian consumers.

International Standards
McDonald's India's local suppliers provide us with the highest quality, freshest ingredients. Complete adherence to the Indian Government regulations on food, health and hygiene is ensured, while maintaining our own recognized international standards. Fast, friendly service the hallmark of McDonald's restaurants the world over is the mantra we abide by. Stringent cleaning standards ensure that all tables, chairs, highchairs and trays are sanitised several times each hour. Such meticulous attention to cleanliness extends beyond the lobby and kitchen to even the pavement and immediate areas outside the restaurant.

Our Philosophy
"We take the burger business more seriously than anyone else." When McDonald's founder, Ray Kroc made that memorable statement, he was letting the world in on the philosophy and secret behind McDonald's phenomenal success. The principles that guide us

Quality, Service, Cleanliness & Value - It is an unflinching McDonald's ideology that our customers must always get quality products, served quickly and with a smile, in a clean and pleasant environment; and all at a fair price We are committed to exceeding our customers' expectations in every restaurant every time. We have a passion and a responsibility for enhancing and protecting the McDonald's brand. We believe in a collaborative management approach, employing a mutually respectful business philosophy, We will seize every opportunity to innovate and lead the industry on behalf of our customers.

Mc Donalds India

McDonald's in India is a Joint-Venture (JV) partnership run by Indians. McDonald's International through its wholly owned subsidiary McDonald's India entered into two JVs, one with Connaught Plaza Restaurants Pvt. Ltd. managed by Mr. Vikram Bakshi in the Northern & Eastern region and another with Hard Castle Restaurants Pvt. Ltd. managed by Mr. Amit Jatia in the Western & Southern Region. In India, over 2.5 lakh customers visit McDonald'sTM family restaurants spread across India every day.

Franchising
McDonald's India (North & East) does not offer a franchise. In India, McDonalds is a joint-venture company managed by Indians. The two companies either buy or take premises on a long-term arrangement.

Space require
In terms of space: Minimum of 2,500 3,000 square feet carpet area on the ground floor with a clear height of 11 feet and a frontage of at least 35 to 40 feet.

In terms of investment:
The joint venture company makes majority of the investments. Investments on the part of the owner would be those that involve getting the civil work of the premises complete and the site approved as a restaurant and other first-time licenses required managing the business operations.

Returns can be expected

Expected returns are site-specific and hence, would vary from place to place. Nevertheless, we offer a percentage of the turnover/sales generated from the premises as a compensation for the property.

Criteria for choosing premises

Generally we prefer to be in a location convenient to people. We look for the following generators to support our business: home, shopping, work, entertainment, education and transit points such as stations or bus depots. We look to have support from all generators or a combination of at least 4 of these generators to open a restaurant.

PRODUCTS

 McVeggie McAloo Tikki Paneer Salsa Wrap Crispy Chinese Veg McCurry Pan Pizza McPuff
McVeggie McAloo Tikki Paneer Salsa Wrap Crispy Chinese

Veg McCurry Pan [Brocolli n Mushroom]

Pizza McPuff

Chicken Maharaja Mac McChicken Filet-O-Fish Chicken Mexican Wrap Chicken McGrill Chicken McCurry Pan

Chicken Maharaja Mac

McChicken

Filet-O-Fish

Chicken Mexican Wrap

Chicken McGrill [Chicken n Tomato]

Chicken McCurry Pan

Fries:

Potato Wedges:

Value Meal
Value Meals consist of a burger, fries and a drink and are available in 3 sizes: Small, Medium and Large.
Small Value Meal Medium Value Meal Large Value Meal

Burger + Potato Wedges + Small Drink*

Burger + Medium Fries + Medium Drink*

Burger + Large Fries + Large Drink*

*A Drink includes Coke, Fanta and Sprite.

Happy Meal
A Happy Meal consists of a burger + small drink + toy. Happy Meals are all about the simple pleasures of childhood, a time of excitement, joy, and being treated special. There is a choice of burgers and beverages with every Happy Meal. Each Happy Meal is themed and has on offer, a set of collectible toys from that particular theme.

Family Value Meal

A value for money combination for the entire family

Pick any 2 of these

McVeggie Filet-O-Fish McChicken

Choose a Happy Meal

McAloo Tikki OR Chicken McGrill + Regular Coke + Toy

Get 2 Small Fries

Add 2 Regular Coke

Restaurant Details

There are 132 McDonald's family restaurants in India with about 5,000 employees.

79restaurants in North & East India: with 33in Delhi 22in Uttar Pradesh 1. Noida (5), 2. Ghaziabad (4), 3. Mathura (1) (Highway and Drive Thru), 4. Kanpur (2), 5. Meerut (2), 6. Lucknow (4), 7. Agra (1), 8. Allahabad (1), 9. Varanasi (2) 11 in Haryana 1. Faridabad (3), 2. Manesar (1) (Highway and Drive - Thru), 3. Gurgaon (5), 4. Karnal (1) (Highway and Drive - Thru), 5. Panipat (1) 7 in Punjab 1. Chandigarh (2), 2. Ludhiana (2), 3. Doraha (1) (Highway and Drive - Thru), 4. Jalandhar (1), 5. Patarsi (1) (Highway and Drive - Thru) 6. 3 in Rajasthan 7. Jaipur (3) 1 in Uttaranchal

1. Dehradun (1) 1 in West Bengal 1. Kolkata (1) 1 in Himachal Pradesh1. Jabli (1). 53 restaurants in West & South India: 32 in Maharashtra 1. Mumbai (23), 2. Pune (8), 3. Nasik (1) 7 in Gujarat 1. Ahmadabad (4), 2. Vadodara (2), 3. Surat (1) 7 in Karnataka 1. Bangalore (7) 4 in Andhra Pradesh 1. Hyderabad (4) 3 in Madhya Pradesh 1. Indore (3)

Mumbai

Pune (For McDelivery! call 9522 - 2851 6666) Deccan

Colaba

(McDelivery! ) 1st Floor, Metro House Shahid Bhagat Singh Road Colaba Causeway, Mumbai 400 001 Tel: 022-32550984/32569046 Timings: Weekdays 1100 hours 2300 hours Weekends 1100 hours 2400 hours Kiosks - 1100 hours 2300 hours [all days] Fort (McDelivery! ) 134 - 136, Mahendra Chambers D.N.Road Fort, Mumbai 400 001 Tel: 022-32568956/ 32552296 Timings: 0900 hours 2400 hours

(McDelivery! ) Suyog Plaza, Plot No. 1278, Jangli Maharaj Road, Shivaji Nagar, Pune - 411 004. Tel: 020-66024795 Timings: 1100 hours 2300 hours

Kalyani Nagar (McDelivery! ) Marigold Complex, Gr Floor,Survey No 15, Wadgaon Sheri, Kalyani Nagar Pune Tel: 020-27030027/32926003 Timings: 1100 hours 2300 hours

Haji Ali (McDelivery! ) Crossroads Mall, 28, Pt M.M. Malviya Road, Tardeo Main Road,Haji Ali, Mumbai 400 034 Tel: 022-32569044 Timings: 1000 hours 2400 hours Mumbai Central (McDelivery! ) IRCTC food Plaza Main Hall, Mumbai Central Station Mumbai 400008 Tel: 022-32569050 Timings: 0800 hours 2300 hours Lower Parel= (McDelivery! ) Block No. 5, The Pheonix Mills Ltd. 462, Senapati Bapat Marg Lower Parel, Mumbai 400013 Tel: 02239570808 Timings: 1100 hours 2400 hours

Camp (McDelivery! ) INOX Multiplex, Plot No. D Near Council Hall Bund Garden Road, Pune 411001 Tel: 020-32926040 Timings: 1100 hours 2300 hours Kothrud Survey No. 127, Gopal House Near Kimaya Veg Restaurant Karve Road, Kothrud Pune 411029 Tel: 020-32506415 Timings: 1100 hours 2300 hours Ahmedabad Ashram Road City Gold Multiplex, Gr.floor Ashram Road Ahmedabad 380009

(McDelivery! ) Block No. 5, The Pheonix Mills Ltd. 462, Senapati Bapat Marg Lower Parel, Mumbai 400013 Tel: 02239570808 Timings: 1100 hours 2400 hours Bandra (McDelivery! ) 532, Kadamba Kudpi House, V.P.Road (Linking Road) Khar (West) Mumbai 400 052 Tel: 022-32568954/32552301 Timings: 1000 hours 2400 hours Vile Parle (McDelivery! ) Ground Floor, Liberty Lodge, D.J.Marg Vile Parle (West), Mumbai 56 Tel: 022-32550983 Timings: Weekdays 1100 hours 2300 hours Weekends 1100 hours 2400 hours Andheri 18, Unity Mansion, Gazdar Road, Opp Andheri Station, Andheri (w), Mumbai 400 058. Tel: 022-32568951 Timings: 0800 hours 2400 hours Kalamboli Plot No. 13, Ground Floor, Sector 1E, Kalamboli Navi Mumbai 410218 Tel: 022-32569047 Timings: Weekdays 0900 hours 2200 hours
Weekends 0800 hours 2200 hours

Tel: 079-2658 0983 / 32951010 Timings: 1100 hours 2300 hours

Kankaria Road City Pluse Multiplex, Akash Ganga Enclave, Rajapur Hirapur, Kankaria Rd Ahmedabad 380006 Tel: 079-32928548 Timings: 1100 hours 2300 hours S. G. Highway Rudra Point, ISKON Temple Cross Road, S. G. Highway Ahmedabad-380054 Tel: 079-32917724 Timings: 1100 hours 2300 hours Himalaya Mall Himalaya Mall, Next to Indraprasth tower,drive-in road Ahmedabad-380015 Tel: 079-32984844 Timings: 1100 hours 2300 hours Bangalore The Forum The Forum, Shop #1, # 21 Hosur Rd, Koramangala Banglore- 5600029 Tel: 080-22067733/7661 Timings: 1100 hours 2300 hours Sigma Mall

Lokhandwala

( McDelivery! ) 28 B, Sunrise Apartments, Swami Samarth Nagar, Lokhandwala Complex, Andheri (W), Mumbai 53 Tel: 022-32552349 Timings: 1100 hours 2300 hours Goregaon (McDelivery! ) The Hub,Nirlon Compound, Upper Ground Floor, Western Express Highway, Goregaon East, Mumbai 400 069 Tel: 022-32568955 Timings: 1100 hours 2300 hours

Sigma Mall Cunningham Road Bangalore 560062 Tel: 080-32918641 Timings: 1100 hours 2300 hours

Indore

Sapna Sangeeta Borivali Agora (McDelivery! ) Agora Business Plaza, Near Sumar Nagar, S.V. Road. Borivili Mumbai- 400092 Tel: 022-32569063 Timings: 1100 hours 2400 hours Mulund (McDelivery! ) S1 / Building # 3, Nirmal Lifestyle Mall LBS Marg, Mulund West, Mumbai - 400 080 Tel: 022-32569056 Timings: 1100 hours 2400 hours Thane Gr. Flr, Plot # 23, Wadhavicar Wadi, Bhav Baug, Gokhale Road, Naupada, Thane (West), 400 602 Tel: 022-32569052 Timings: 1000 hours 2300 hours Chembur Sapna Sangeeta Multiplex Building Ground floor, Sapna Sangeeta Road, Shenha Nagar Indore Tel: 0731-3207044 Timings: 1100 hours 2300 hours Treasure Island 11, Tukoganj M.G Rd Indore- 452001 Tel: 0731-3243412 Timings: 1100 hours 2300 hours Baroda Inox Multiplex Inox Multiplex, Grnd Flr. Plot No. 326, Race Course Circle, West Baroda 390007 Tel: 0265-3256200

(McDelivery! ) 001/101, the Destination, Next to Shoppers Stop, M. G. Road, Chembur, Mumbai 400 089 Tel: 022-32569057 Timings: 1100 hours 2300 hours Vashi (McDelivery! ) Mansarovar C.H.S.L., Plot No. 14, Sector 17, Vashi. Vashi, Navi Mumbai 400 705 Tel: 022-32568952 Timings: 1100 hours 2300 hours Centre One Centre One,Sector 30A, T11/12,3 RD Floor,Vashi Navi Mumbai-400 705 Tel: 022-32569062 Timings: Weekdays 1100 hours 2200 hours Weekends 1100 hours 2300 hours Thane-Lake city GA5-GA8-Lake City Mall Kapurtavdi Junction Balkum Road Thane W Tel: 022-32470816

TNW Business Centre Old Padra Rd,Manisha Chowkdi, Near Gail India Office, Baroda 390015 Tel: 0265-3204733 Surat Raj Empire Multiplex Besides Radio Station, Bhatar Rd, Surat 395002 Tel: 0261-3207790 Nasik College Road Devi Zone, Opp Big Bazaar, College Rd, Nasik - 4220055 Tel: 0253-3255976 Hyderabad Prasads Imax,Off NTR Garden Necklace Road, Hyderabad- 500 063 Tel: 040-32002620

Corporate Contacts
Head Office: Hardcastle Restaurants Pvt Ltd Ashiana, 69-C, Bhulabhai Desai Road, Mumbai 400 026 Tel: +22-3001 3001 Fax: +22-3001 3002 Contact for Mumbai Home delivery [toll free] 66000666 Contact for Pune Home delivery [toll free] 9522 - 66000666

Hierarchy
Structure

Restaurant Manager First Assistant Manager Second Assistant Manager Trainee Manager
Position: Trainee Manager Position: Assistant Manager - Real Estate
Position: Assistant Manager Marketing

Position: Assistant Manager - Projects

Trainee Crew
Position: Trainee Crew Member Position: Trainee Delivery Crew Member

Restaurant Emails

Mumbai Colaba Lokhandwala Goregaon Chembur Fort Haji Ali Mumbai Central Lower Parel Linking Road Vile Parle Andheri Lokhandwala Borivili Mulund Thane th10@mcdonaldsindia.com mp17@mcdonaldsindia.com lo02@mcdonaldsindia.com hu25@mcdonaldsindia.com de23@mcdonaldsindia.com fo06@mcdonaldsindia.com cr08@mcdonaldsindia.com mu16@mcdonaldsindia.com ph15@mcdonaldsindia.com ba01@mcdonaldsindia.com vi05@mcdonaldsindia.com an07@mcdonaldsindia.com lo02@mcdonaldsindia.com ap22@mcdonaldsindia.com nl19@mcdonaldsindia.com

Vashi va03@mcdonaldsindia.com Vashi Center One co21@mcdonaldsindia.com Kalamboli ka12@mcdonaldsindia.com Pune Deccan Camp Kalyani Nagar Ahmedabad Ashram Road S. G. Highway Mani Nagar Vadodara R. C. Dutt Road inv18@mcdonaldsindia.com ah13@mcdonaldsindia.com rp20@mcdonaldsindia.com cp26@mcdonaldsindia.com pu11@mcdonaldsindia.com in14@mcdonaldsindia.com mg27@mcdonaldsindia.com

Home Delivery
McDelivery

11:00 am to 11:00 pm McDonalds India is one of the few countries that provides a home delivery service. In Western India, this service is currently available at select localities. However, we do plan to extend this service to all restaurants. All you have to do is dial our telephone number - 6600 0666 (Pune residents please prefix 9522) and place your order. There is no restriction on the minimum order for home delivery; however there is a fee of Rs 15 per order as delivery charges, irrespective of the size of the order. The restaurants will deliver to neighborhoods which are up to 10 minutes away by road. The reason for this limit being that we need to ensure that we do not compromise on the quality of our food. The mapping of the delivery area is such that even during peak hours our customers receive food that is hot and fresh.

Recognition [Rewards]
In addition to McDonald's competitive wage and promotion programs, hard work, dedication, motivation and results are recognized and rewarded at McDonald's. Appreciation comes in many forms - from a simple thank you for a job well done, to restaurant-wide recognition through programs such as the 'Face of the Month' and Face of the Quarter. McDonald's also offers great incentive programs with access to gift certificates and merchandise.