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BlackBerry Messenger

Version: 7.0

User Guide

Published: 2012-11-20 SWD-20121120113029963

Contents
Getting started: BBM .................................................................................................................................... 5 About BBM .................................................................................................................................................. 5 Requirements .............................................................................................................................................. 5 New features ................................................................................................................................................ 5 Shortcuts: BBM ............................................................................................................................................ 6 Change your display picture or display name ................................................................................................. 6 Add a contact by scanning a barcode ............................................................................................................ 6 Display your profile barcode on your smartphone .......................................................................................... 7 Create a group .............................................................................................................................................. 7 How to: BBM ................................................................................................................................................ 8 Status and profile ......................................................................................................................................... 8 Chats ........................................................................................................................................................... 9 Adding or deleting contacts ........................................................................................................................ 13 Working with contacts ................................................................................................................................ 16 BBM connected apps ................................................................................................................................. 19 BBM Groups .............................................................................................................................................. 20 Restoring your BBM data ............................................................................................................................ 31 View activity updates .................................................................................................................................. 32 Change the options for activity updates ....................................................................................................... 32 Check for the latest version of BBM ............................................................................................................ 32 Personalize: BBM ....................................................................................................................................... 33 Change your display picture or display name ............................................................................................... 33 Change your status ..................................................................................................................................... 33 Show what you're listening to ...................................................................................................................... 33 Change chat bubble colors ......................................................................................................................... 34 Change the display options for your contact list ........................................................................................... 34 About sounds for BBM ................................................................................................................................ 34 Rename a contact ...................................................................................................................................... 35 Change a contact's display picture ............................................................................................................. 35

Troubleshooting: BBM ................................................................................................................................ 36 My display picture isn't animating ............................................................................................................... 36 A contact that I tried to add to BBM is not appearing ................................................................................... 36 I cannot scan a barcode ............................................................................................................................. 36 I cannot send a picture ............................................................................................................................... 37 My contacts and groups are missing ........................................................................................................... 37 Some features are not available in BBM ...................................................................................................... 38 Legal notice ............................................................................................................................................... 39

User Guide

Getting started: BBM

Getting started: BBM


About BBM
You can use BlackBerry Messenger to chat and share voice notes, pictures, videos, and other files with friends who have a BlackBerry smartphone. With BBM, you can enjoy chatting in real-time with your friends and knowing when someone has read your message. The BBM Groups feature lets you share pictures, lists, appointments, and more with a group of family members, friends, or co-workers. You must have a wireless service data plan to use BBM. Depending on your wireless service provider or organization, some features might not be supported. For more information about BBM, visit www.blackberry.com/support.

Requirements
At least 5.5 MB of available application storage BlackBerry Device Software 6.0 or later A wireless service data plan Depending on your wireless service provider or organization, you might not be able to use BlackBerry Messenger.

New features
The new features and enhancements for BlackBerry Messenger 7.0 include the following items: BBM Voice You can now participate in voice chats over a Wi-Fi connection. In BBM, an icon at the top of the chat screen indicates if the contact is available for a voice chat. When you receive a voice chat request, a distinct sound let's you know that someone wants to talk. To start a voice chat, in a chat, do one of the following: Press the Send key on your BlackBerry smartphone. Click the voice chat icon at the top of the screen. Select the option from the menu.

(Requires BlackBerry Device Software 6.0 or later.) More emoticons Express yourself using over a dozen new emoticons.

User Guide

Getting started: BBM

Backup and restore changes

After setting up BBM, your contacts, profile, and group membership are now automatically backed up over the wireless network based on your BlackBerry ID. To restore your BBM data, open BBM 7.0 or later and enter the same BlackBerry ID that you used to set up BBM.

Shortcuts: BBM
Depending on the typing input language or the keyboard that you are using, some shortcuts might not be available. Shortcuts that you use in other BlackBerry smartphone applications, such as in the Messages application, might also be available in BlackBerry Messenger. Clear a draft message in a chat Navigate to another category on the contact list screen Mark a picture in a group as a favorite Press and hold the Shift key and the Delete key. Press the Space key. Press the F key.

Change your display picture or display name


Change your display picture to suit your mood using a variety of images, including animated pictures. Depending on your wireless service provider or organization, contacts might not see the display picture that you set. If you're in a hurry, you can update your display name directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down. 1. On the contact list screen, press the key > View My Profile. key > Change Display Picture. Click a picture. If necessary, key > Crop and Save.

To change your display picture, press the center the picture in the box. Press the 2. Press the key > Save.

To change your display name, type a new name.

Add a contact by scanning a barcode


Before you begin: To perform this task, your BlackBerry smartphone must have a camera. 6

User Guide

Getting started: BBM

The person might need to accept your invitation before the person is added to your BlackBerry Messenger contact list. If you have NFC technology on your smartphone, you can also add contacts using BlackBerry Tag. For more information about NFC technology, see the main help. 1. 2. On the contact list screen, press the key > Invite to BBM > Scan a PIN barcode > Start Scanning.

Hold your smartphone so that all four corners of the barcode appear on your screen. Continue to hold the smartphone until you hear the success beep.

Display your profile barcode on your smartphone


When you display the barcode for your BlackBerry Messenger profile on your BlackBerry smartphone, other people can scan your barcode and add you to their BBM contact list. You must accept the person's invitation before you are added to the person's BBM contact list. 1. 2. On the contact list screen, press the In the PIN Barcode field, click Show. key > View My Profile.

Create a group
When you create a group, you automatically become an administrator for the group. Depending on your wireless service provider or organization, you might not be able to use the BBM Groups feature. 1. 2. 3. 4. 5. 6. On the contact list screen, press the Type a name for the group. Type a description that people see when they receive the invitation to the group. Change the Group Icon field. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No. Click Create Group. key > New Group.

User Guide

How to: BBM

How to: BBM


Status and profile
Change your status
You can change your status message from your profile by typing a message, changing your status to busy, or selecting a saved status. If you're in a hurry, you can update your status directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down. On the contact list screen, press the Click the Status field and click a status. key > Save. key > View My Profile.

In the Personal Message field, type a status message. Press the

Show what you're listening to


You can share which media files you're listening to with your BBM contacts. When you're listening to music, your status message updates to display the current song title and artist (if available). Your status message returns to the last message that you typed when you're done listening to music. 1. 2. 3. Press the Press the key > View My Profile. key > Save.

Select the Show What I'm Listening To checkbox.

Create a custom status


If you have a status that you use often, such as when you're going on vacation, you can save it for another time. Your custom status is added to the bottom of the status list. 1. 2. 3. 4. On the contact list screen, press the Click the Status field > Personalize Status. Type a status. Click OK. key > View My Profile.

User Guide

How to: BBM

Change your display picture or display name


Change your display picture to suit your mood using a variety of images, including animated pictures. Depending on your wireless service provider or organization, contacts might not see the display picture that you set. If you're in a hurry, you can update your display name directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down. 1. On the contact list screen, press the key > View My Profile. key > Change Display Picture. Click a picture. If necessary, key > Crop and Save.

To change your display picture, press the center the picture in the box. Press the 2. Press the key > Save.

To change your display name, type a new name.

Chats
Start a chat
1. 2. 3. 4. On the contact list screen, in a contact category, click a contact. Type a message. To add an emoticon, press the key > Add Smiley. Click an emoticon. Press the Enter key or Send Message key.

Start a voice chat


You can start or join voice chats in BBM on smartphones running BlackBerry Device Software 6.0 or later. From a chat, you can start a voice chat by clicking the voice chat icon, pressing the Send key on your BlackBerry smartphone, or selecting the option from the menu. 1. 2. 3. Connect your smartphone to a Wi-Fi network. In BBM, during a chat, press the key > Contact <contact's name> > Start Voice Chat. To minimize the call so that you can send a file, click Open Chat.

To end a voice chat, click the End key or icon.

User Guide

How to: BBM

Send a file to a contact


Depending on your wireless service provider or organization, this feature might not be supported. In BlackBerry Messenger, during a chat, press the key > Send. To send a picture, click Picture. Click a picture or click Camera to take a new picture. Type a message. Click Send. If necessary, select a picture size option. Click OK. To send a voice note, click Voice Note. Record your message. Click Send. To send a document, click File. Click a file. To send a contact card of a BBM contact, click BBM Contact. Click one or more contacts. Click OK. To send a contact card of a contact from the Contacts application, click BlackBerry Contact. Click a contact. To send an appointment attachment, click Appointment. Click an appointment. Type a message. Click Send.

View a larger version of a picture that you received


If you receive the full-size version of a picture, this feature is not available. The contact that sent you the picture must accept your request for a larger version. 1. 2. 3. In BlackBerry Messenger, during a chat, highlight a picture that you received. Press the key > Request Higher Quality Picture. When you receive a larger version of the picture, click the picture.

Ping a contact
When you ping a contact, the contact's BlackBerry smartphone vibrates. In BlackBerry Messenger, during a chat, press the key > Ping Contact.

Send your GPS location to a contact


Before you begin: If your BlackBerry smartphone does not have an internal GPS receiver, you must have paired your smartphone with a Bluetooth enabled GPS receiver to perform this task. Depending on your wireless service provider, wireless service plan, or organization, this feature might not be supported. In BlackBerry Messenger, during a chat, press the 10 key > Send > Location.

If you're using BlackBerry 6 or later, click My Location > Attach. If you're using BlackBerry Device Software 5.0, click Send.

User Guide

How to: BBM

Add more contacts to a chat


The person who started the chat must permit the contacts to be added to the chat. 1. 2. 3. During a chat, press the Click one or more contacts. Click OK. key > View Participants. key > Invite Others.

To view chat participants, press the

Send a broadcast message


You can send a message to multiple BlackBerry Messenger contacts at one time. 1. 2. 3. 4. 5. On the contact list screen, press the Type a message. Change the Category field. Select the check box beside the contacts. Click Send. key > New Broadcast Message.

Switch chats
1. 2. In BlackBerry Messenger, during a chat, press the Click a contact. key > Switch Chat.

Email, copy, or clear a chat


Depending on your wireless service plan or organization, you might not be able to email or copy a chat. 1. 2. During a chat, press the Click one of the following: Email Chat Copy Chat Clear Chat key.

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User Guide

How to: BBM

End a chat
1. 2. On the contact list screen, highlight a chat. Press the key > End Chat or Leave Conference.

Chat options
Turn on chat history
You can save chat history on your BlackBerry smartphone or on a media card. Depending on your organization, this feature might not be supported. 1. 2. 3. 4. On the contact list screen, press the Click OK. Press the key > Save. key > Options.

Change the Save Chat History field to Device or Media Card.

Change chat bubble colors


You can specify chat bubble colors for your BlackBerry Messenger contacts instead of using the default color for individual chats, multiperson chats, and BBM Group chats. 1. 2. From a contact's profile, change the Bubble Color field to a color or back to the default option. Press the key > Save. key > Options. Beside the Bubble Colors field, click

To return all of your contacts to the default color, press the Reset.

Change voice note options


By default, you do not receive a prompt to accept or decline voice notes that contacts send you or a prompt to start recording before you send a voice note. 1. On the contact list screen, press the key > Options.

To stop accepting voice notes automatically from contacts, clear the Automatically Accept Voice Notes checkbox. To stop recording voice notes automatically, clear the Automatically Record When Sending Voice Notes checkbox.

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User Guide

How to: BBM

2.

Press the

key > Save.

Prevent chats from appearing in the Messages application


1. 2. 3. On the contact list screen, press the Press the key > Save. key > Options. Clear the Show Chats in Messages Application check box.

To receive chats in the Messages application again, select the Show Chats in Messages Application checkbox.

Turn off ping vibration


1. 2. 3. On the contact list screen, press the Press the key > Save. key > Options. Clear the Vibrate When Receiving a Ping checkbox.

To turn on ping vibration again, select the Vibrate When Receiving a Ping checkbox.

Adding or deleting contacts


Add a contact by scanning a barcode
Before you begin: To perform this task, your BlackBerry smartphone must have a camera. The person might need to accept your invitation before the person is added to your BlackBerry Messenger contact list. If you have NFC technology on your smartphone, you can also add contacts using BlackBerry Tag. For more information about NFC technology, see the main help. 1. 2. On the contact list screen, press the key > Invite to BBM > Scan a PIN barcode > Start Scanning.

Hold your smartphone so that all four corners of the barcode appear on your screen. Continue to hold the smartphone until you hear the success beep.

Add a contact by typing an email address or PIN


The person must accept your invitation before the person is added to your BlackBerry Messenger contact list. If you have NFC technology on your smartphone, you can also add contacts using BlackBerry Tag. For more information about NFC technology, see the main help. 1. On the contact list screen, press the key > Invite to BBM. 13

User Guide

How to: BBM

2. 3. 4. 5.

Type part or all of the contact information in the field at the top of the screen. Click the contact information. If necessary, change the Send Using field or the Category field. Click Send.

Add a contact that uses text messaging


If you add a person who uses text messaging as a contact to BlackBerry Messenger, you receive text messages from the person and you can send text messages to the person in BBM. This feature allows you to send and receive text messages and instant messages from one application. Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for sending or receiving text messages. 1. 2. 3. 4. 5. 6. On the contact list screen, press the Type part or all of the contact information. Click the contact information. If necessary, change the Category field. If necessary, type the name that you want to appear in your BBM contact list. Click Add Contact. key > Invite to BBM > Add a contact to text within BBM.

For more information about text messaging, on the menu in the Messages application, click Help.

Display your profile barcode on your smartphone


When you display the barcode for your BlackBerry Messenger profile on your BlackBerry smartphone, other people can scan your barcode and add you to their BBM contact list. You must accept the person's invitation before you are added to the person's BBM contact list. 1. 2. On the contact list screen, press the In the PIN Barcode field, click Show. key > View My Profile.

Receive text messages from your BBM contacts in BBM


Before you begin: To perform this task, you must have linked a BlackBerry Messenger contact with a contact who has a phone number in the Contacts application. You can receive text messages from and send text messages to BBM contacts in BBM. This feature allows you to send and receive text messages and instant messages from one application. 14

User Guide

How to: BBM

Depending on your wireless service plan or organization, this feature might not be supported. Extra fees might apply for sending or receiving text messages. 1. 2. 3. On the contact list screen, press the Press the key > Save. key > Options.

Select the Show Text Messages From Contacts Linked With BlackBerry Contacts checkbox.

Start asking a security question when adding contacts


When you add a contact by typing an email address or PIN or by selecting a member from a group, you can ask that person to answer a security question before the person is added to your BlackBerry Messenger contact list. 1. 2. 3. On the contact list screen, press the Press the key > Save. key > Options.

Select the Display Security Question on Invitations checkbox.

To stop asking a security question, clear the Display Security Question on Invitations checkbox.

Delete a contact
If you delete a BlackBerry Messenger contact, you are likewise deleted from that person's contact list in BlackBerry Messenger. 1. 2. 3. 4. On the contact list screen, in a contact category, highlight a contact. Press the Click Delete. key > Delete Contact. If necessary, select the Ignore future invitations check box.

Unignore a contact
When you unignore a contact, you can receive invitations from the contact again. 1. 2. 3. 4. On the contact list screen, press the key > Options. Beside the Ignored Contacts field, click Edit. Select the check box beside the contact or contacts that you want to unignore. Click OK.

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User Guide

How to: BBM

Working with contacts


Search for a contact
You can search for display names and group names on the contact list screen in BlackBerry Messenger. If you or the contact has changed the contact's display name, you might not be able to find the contact using the search feature. On the contact list screen, type the name of a contact or group. To clear the search results, press the Escape key.

View a contact's profile


1. 2. On the contact list screen, highlight a contact. Press the key > View Contact Profile. key > Enlarge Display Picture. To view a larger size of a contact's display picture, press the

Rename a contact
1. 2. 3. 4. On the contact list screen, highlight a contact. Press the Press the key > View Contact Profile. key > Save. Type a new name.

To view the contact's current display name, click Reset.

Change a contact's display picture


Before you begin: To perform this task, you must have linked the BlackBerry Messenger contact with the Contacts application. You can replace a contact's display picture in BlackBerry Messenger with the contact picture from the Contacts application. If the contact picture changes, the display picture in BlackBerry Messenger is updated automatically to match the contact picture. 1. 16 On the contact list screen, in a contact category, highlight a contact.

User Guide

How to: BBM

2. 3. 4.

Press the

key > View Contact Profile.

Change the Use BlackBerry Contacts Image field to Yes. If you do not see this option, the contact picture is already showing in BlackBerry Messenger. Press the key > Save.

To view the current display picture that the contact has set, change the Use BlackBerry Contacts Image field to No.

Link a contact with the Contacts app


When you link a contact with a contact in the Contacts application, you might be able to perform additional tasks using BlackBerry Messenger. For example, during a chat, you might be able to quickly call or send an email message to the contact from the menu. If contacts do not have display pictures in BlackBerry Messenger, their contact pictures from the Contacts application appear in BlackBerry Messenger instead. 1. 2. On the contact list screen, in a contact category, highlight a contact. Press the key > Link with BlackBerry Contact. If the contact is in the Contacts application, if necessary, click Select Contact. Click a contact.

If the contact is not in the Contacts application, click New Contact. Type the contact information. Press the key > Save. To view the contact's information that appears in the Contacts application, press the Contact Card. To unlink the contact from the Contacts application, press the key > View BlackBerry

key > Remove Link with BlackBerry Contact.

Receive notification when a contact becomes available


Each time that you set BlackBerry Messenger to notify you when a contact becomes available, you receive a notification. 1. 2. On the contact list screen, highlight a contact whose status is set to Busy. Press the key > Set Contact Alert > OK. key > Clear Contact Alert.

To turn off the notification, press the

View, search, or delete the chat history for a contact


You can only perform this task if you previously turned on chat history. 1. 2. On the contact list screen, highlight a contact. Press the key > View Chat History. 17

User Guide

How to: BBM

To search the chat history, type the text. Click Search Results. key > Delete

To delete the chat history for the individual contact, highlight a chat history. Press the Contact's History > Delete. To delete the chat history for all contacts, press the

key > Delete Complete History > Delete.

Add a contact category


1. 2. 3. On the contact list screen, press the Type a name for the contact category. Click OK. key > New Contact Category.

To move some of your contacts into the contact category, click the contacts. Click OK.

Move a contact to another contact category


1. 2. 3. On the contact list screen, in a contact category, highlight a contact. Press the key > Move Contact. Click a contact category.

Rename or delete a contact category


You can only delete contact categories that you added, and you must move contacts out of a contact category before you can delete it. 1. 2. On the contact list screen, highlight a contact category. Press the key. To rename the contact category, click Rename Category. Type a new name. Click OK. To delete the contact category, click Delete Category > Delete.

Overwrite contact pictures with display pictures


Before you begin: To perform this task, you must have linked at least one BlackBerry Messenger contact with the Contacts application. Depending on your wireless service provider or organization, this feature might not be supported. When you use this feature, for linked contacts, contact pictures that appear in other applications (for example, in the Contacts application) are overwritten with display pictures from BBM.

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User Guide

How to: BBM

1. 2. 3.

On the contact list screen, press the Press the key > Save.

key > Options.

Select the Replace BlackBerry Contact Pictures With BBM Pictures checkbox.

To stop overwriting contact pictures with display pictures, clear the Replace BlackBerry Contact Pictures With BBM Pictures checkbox.

BBM connected apps


About BBM connected apps
You can connect some of the applications that you download from the BlackBerry App World storefront to BBM. With BBM connected apps, you can chat with your contacts and other BBM users, post recent app activities to your BBM profile for your contacts to see, and host or join events. Do more with BBM today! To use this feature, you might need a wireless service data plan that supports the BlackBerry App World storefront or browsing.

Post recent app activities to your BBM profile


When you turn on this option, your BBM contacts can see which BBM connected apps you downloaded and your latest activities right from your BBM profile. 1. 2. 3. 4. 5. On the contact list screen, press the Beside Application Access, click Edit. Beside an app, click Edit. Select the Post recent activities to my profile checkbox. Press the key > Save. key > Remove activity > OK. key > Options.

To delete an activity update, highlight an update on your profile. Press the

Ignore invitations to become a BBM contact


By default, users in BBM connected apps can invite you to their BBM contact list. 1. 2. 3. 4. On the contact list screen, press the Beside the application, click Edit. Select the Ignore invitations to become a BBM contact checkbox. 19 key > Options. Beside the Application Access field, click Edit.

User Guide

How to: BBM

Unignore application invitations from a contact


When you unignore app invitations from a contact, you can receive invitations from the person again. 1. 2. 3. 4. On the contact list screen, press the Click a contact. Click OK. key > Options. Beside the Ignored Application Invitations field, click Edit.

Disconnect an app from BBM


When you disconnect an app from BBM, the application itself is not removed from your BlackBerry smartphone. If you want to delete the application, you can do so at any time. 1. 2. 3. 4. 5. On the contact list screen, press the Beside Application Access, click Edit. Beside an app, click Edit. Change the Connect to BBM field to Disconnected. Press the key > Save. key > Options.

BBM Groups
Getting started with BBM Groups
About BBM Groups
You can use the BBM Groups feature of BlackBerry Messenger to create or join a group of people that you want to stay connected with, such as family, friends, or co-workers. In a group, you can chat, share pictures and lists, create appointments, and more. Each group can have up to 30 members, and you can be in a group with people who aren't part of your BBM contact list. Depending on your wireless service provider or organization, this feature might not be supported.

Create a group
When you create a group, you automatically become an administrator for the group.

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User Guide

How to: BBM

Depending on your wireless service provider or organization, you might not be able to use the BBM Groups feature. 1. 2. 3. 4. 5. 6. On the contact list screen, press the Type a name for the group. Type a description that people see when they receive the invitation to the group. Change the Group Icon field. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No. Click Create Group. key > New Group.

Join a group by scanning a barcode


To perform this task, your BlackBerry smartphone must have a camera. Depending on your wireless service provider or organization, you might not be able to use BBM Groups. 1. 2. On the contact list screen, press the key > Scan BBM Group Barcode > Continue.

Hold your smartphone so that all four corners of the barcode appear on your screen. Continue to hold the smartphone until you hear the success beep.

Send a chat, picture, or list to a person that is not a member of the group
1. 2. 3. 4. In a group, click Chats, Pictures, or Lists. If necessary, click a group chat, picture, or list. Press the Click an option. key > Send <type of group data> To.

Add a group to the Home screen of your smartphone


When you add a shortcut icon for a group to the Home screen of your BlackBerry smartphone, you can access the group quickly without first opening BlackBerry Messenger. 1. 2. On the contact list screen, in the BBM Groups category, highlight a group. Press the key > Show on Home Screen > OK. key > Remove From Home Screen.

To delete the shortcut icon from the Home screen, press the

Change group options


1. 2. On the contact list screen, in the BBM Groups category, click a group. Press the key > View Group Details. 21

User Guide

How to: BBM

3.

To change the group icon, change the Group Icon field. To share or stop sharing your status with members, change the Share My Status Message field. To turn on group chat history, change the Save Chat History field to Device or Media Card. To save group pictures, change the Save Pictures field to Media Card or Device. To prevent group activities from appearing in the Messages application, beside the Message List Integration field, click Settings. Select an option. Click OK. To stop receiving notifications for group activities, change the Turn Off All Notifications For This Group field to Yes. To change the group description, type a new description. To prevent members from inviting other people to the group, change the Allow Non-admin Members To Invite Others field to No. To change the password that a member can type to become an administrator of the group, click Set or Change. key > Save.

If you are an administrator of the group, do any of the following:

4.

Press the

Members
Invite a BBM contact to join a group
When you invite a BlackBerry Messenger contact to join a group, the contact must accept your invitation before the contact is added to the group. Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. 3. 4. In a group, click Members > Invite to BBM Group > Select from BBM contacts. If necessary, change the Category field. Select the checkbox beside the contact. Click Send.

Add a member by scanning a barcode


To perform this task, your BlackBerry smartphone must have a camera. Depending on the permissions that the administrator of the group has set, you might need to be an administrator of the group to perform this task. If you have NFC technology on your smartphone, you can also add members using BlackBerry Tag. For more information about NFC technology, see the main help. 1. 2. In a group, click Members > Invite to BBM Group > Scan a PIN barcode > Start Scanning. Hold your smartphone so that all four corners of the barcode appear on your screen. Continue to hold the smartphone until you hear the success beep.

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User Guide

How to: BBM

Display the group barcode on your smartphone


When you display the barcode for a group on your BlackBerry smartphone, other people can scan the barcode to join the group. Depending on the permissions that an administrator of the group has set, you might need to be an administrator of the group to perform this task. 1. 2. On the contact list screen, in the BBM Groups category, click a group. Press the key > View Group Details > Display Group Barcode.

Invite a member to become a BBM contact


When you invite a member to become a contact, the member must accept your invitation before the person is added to your BlackBerry Messenger contact list. After you invite a member from a group to become a BBM contact, you can start a private chat by clicking the member. 1. 2. 3. In a group, click Members. Highlight a member who is not yet a BBM contact. Press the key > Invite to BBM > Yes > Send.

The member remains in the Pending category in your BBM contact list until the member responds to your invitation.

Delete a member from a group


To perform this task, you must be an administrator of the group. If you added the member as a BlackBerry Messenger contact, you might also want to delete the contact from your BlackBerry Messenger contact list. 1. 2. 3. In a group, click Members. Highlight a member. Press the key > Remove <member's name> > Remove.

Leave a group
After you leave a group, the group no longer appears on the contact list screen in BlackBerry Messenger, and you no longer receive activity updates for the group. 1. 2. On the contact list screen, in the BBM Groups category, click a group. Press the key > Leave Group > Leave Group or Delete Group.

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How to: BBM

Group chats
Start a new group chat
All members of a group can see group chats. 1. 2. 3. 4. In a group, click Chats. Press the Click Create. key > New Chat. Type a subject for the group chat.

Delete a group chat


Before you begin: To perform this task, you must be an administrator of the group and the group must have more than one group chat. 1. 2. 3. In a group, click Chats. Highlight a group chat. Press the key > Delete Chat > Delete.

Pictures
About pictures
You can share pictures with all of the members in a group. You can share pictures that are stored on your BlackBerry smartphone, or if your smartphone has a camera, you can take a picture. You can mark pictures as favorites, comment on pictures, and add voice notes to pictures. A group can contain up to 20 pictures. Pictures in a group are deleted from your smartphone automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to your BlackBerry smartphone or a media card.

Share a picture with a group


All members of a group can see pictures that you share. Pictures in a group are deleted from your BlackBerry smartphone automatically after 28 days, unless you mark a picture as a favorite or change the group options to save group pictures to a media card or, if available, to the built-in media storage on your smartphone. 1. 24 In a group, click Pictures > Share Picture.

User Guide

How to: BBM

2. 3. 4. 5.

Click a picture or click Camera to take a new picture. Type a caption. To add a voice note, click the Add Voice Note icon > Record > Attach. Click Send.

Discuss a picture
You can discuss a picture with all members of the group. 1. 2. 3. 4. 5. In a group, click Pictures. Click a picture. Press the Type a message. Click Add Comment. key > Discuss Picture.

Mark a picture as a favorite


When you mark a picture as a favorite, you continue to see the picture in the group on your BlackBerry smartphone even after 28 days. Other members might not see the picture after 28 days. Depending on the group options that you have set for pictures, other members of the group might be notified when you mark a picture as a favorite. 1. 2. 3. In a group, click Pictures. Highlight a picture. Press the key > Tag as Favorite.

To stop displaying a picture as a favorite, click Remove Favorite Tag.

Add or replace a voice note


You can only record voice notes for pictures that you have shared with the group. 1. 2. 3. In a group, click Pictures. Click a picture that you shared. Press the key > Add Voice Note or Replace Voice Note > Record > Attach.

Play a voice note


You can play a voice note that a member of the group has added to a picture. 1. 2. In a group, click Pictures. Click a picture that has a voice note. 25

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How to: BBM

3.

Press the

key > Play Voice Note.

Change a caption
1. 2. 3. 4. 5. In a group, click Pictures. Highlight a picture. Press the Click Send. key > Edit Caption. Type a new caption.

Delete a picture from a group


After you delete a picture from a group, you can no longer see it in the group on your BlackBerry smartphone. Other members might continue to see the picture. 1. 2. 3. 4. In a group, click Pictures. Highlight a picture. Press the key > Delete Picture > Yes. If you shared the picture or if you are an administrator of the group, to delete the picture for all members, click Yes.

Lists
About lists
You can create lists to share with all members in a group. You can assign due dates, change the priority level for list items, and set an owner for list items. You can also change list items or mark them as completed. Members can comment on list items and send a list to people outside of the group.

Create a list
1. 2. 3. In a group, click Lists > Start New List. Type a name for the list. Click OK.

Discuss a list
You can discuss a list with all members of the group. 1. 26 In a group, click Lists.

User Guide

How to: BBM

2. 3. 4. 5.

Click a list. Press the Type a message. Click Add Comment. key > Discuss List.

Add a list item


1. 2. 3. 4. 5. In a group, click Lists. Click a list. Click Create New Item. Type a name for the list item. Perform any of the following actions: 6. To add a category for the list item to appear under, type a category name. To assign responsibility for the list item to a member, type part of the member's name. Click the member. To set the priority level for the list item, change the Priority field. To specify a due date, change the Due field. Click Date. Click a date. To set the priority level to automatically change to high at a specified time for a list item with a due date, change the Make high priority field.

Click Save.

Change a list item


1. 2. 3. 4. In a group, click Lists. Click a list. Click a list item. To change the list item information, perform any of the following actions: 5. 6. To mark a list item as completed, change the Status field to Completed. To rename the list item, type a new name for the list item. To add a category or change the category that the list item appears under, type a category name. To assign responsibility for the list item to a member, type part of the member's name. Click the member. To set the priority level for the list item, change the Priority field. To specify a due date, change the Due field. Click Date. Click a date. To set the priority level to automatically change to high at a specified time for a list item with a due date, change the Make high priority field.

To change the priority level or due date for the list item, perform any of the following actions:

Click Save.

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Sort a list
You can sort a list on your BlackBerry smartphone using different criteria. 1. 2. 3. 4. In a group, click Lists. Click a list. Press the Click a criteria. key > Sort By <list item information>.

Delete one or more list items


After you delete a list item from a list in a group, it can be restored only by another member. 1. 2. 3. 4. In a group, click Lists. Click a list. If necessary, highlight a list item. Press the 5. Delete Item Delete Completed Items Remove Deleted Items key.

Click Delete.

Restore a list item


When a member of a group deletes a list item, it appears crossed out in the list. Only another member can restore the list item. 1. 2. 3. 4. In a group, click Lists. Click a list. Highlight a deleted list item. Press the key > Recreate Deleted Item.

Delete a list
1. 2. 3. In a group, click Lists. Highlight a list. Press the key > Delete List > Delete.

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How to: BBM

Group calendar
About the group calendar
You can create appointments and share them with all of the members in a group. Members can add, change, or delete appointments from within the group. Appointments that are created in a group also appear in the calendar application on your BlackBerry smartphone. For more information about using the calendar features, on the menu in the calendar application, click Help.

Create an appointment
Appointments that you create and share with a group appear in every member's calendar. 1. 2. 3. 4. 5. 6. In a group, click Calendar > New Appointment. Type the appointment information. If necessary, change the Recurrence field. Press the Click Yes. Click a group. key > Save.

Change an appointment
Changes that you make appear in every member's calendar. 1. 2. 3. 4. In a group, click Calendar > View Groups' Calendar. Click an appointment. Change the appointment information. Press the key > Save.

View all group appointments


Appointments for all groups that you are a member of appear in the same calendar view. In a group, click Calendar > View Groups' Calendar.

Delete an appointment
When you delete an appointment from a group, it no longer appears in your Calendar application. 29

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1. 2. 3. 4.

In a group, click Calendar > View Groups Calendar. Highlight an appointment. Press the key > Delete > Delete. If you created the appointment or if you are an administrator of the group, to mark the appointment as cancelled in all members' calendars, click Yes.

Group administration
About group administrators
When you create a group, you become the administrator for the group automatically. As an administrator you can delete pictures and appointments for all members in a group. Administrators of a group can also control membership of the group, set or change the administrator password, and delete the group.

Set an administrator password


Before you begin: To perform this task, you must be an administrator of the group. The password must be at least four characters in length. A member can type the group password that you set for the group to become an administrator. 1. 2. 3. 4. In a group, click Members. Press the Click OK. key > Administration > Set Administrator Password. Type a password.

Change the administrator password


Before you begin: To perform this task, you must be an administrator of the group. A member can type the administration password that you set for the group to become an administrator. The password must be at least four characters in length. 1. 2. 3. 4. In a group, click Members. Press the Click OK. key > Administration > Change Admin Password. Type a new password.

Assign or remove administrator permissions


Before you begin: To perform this task, you must be an administrator of the group. 30

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A group can have multiple administrators. 1. 2. 3. In a group, click Members. Highlight a member. Press the 4. key > Administration. To assign administrator permissions to the member, click Grant Admin Privileges. To remove administrator permissions from the member, click Remove Administrator Privileges. If necessary, click Continue.

Click OK.

Become an administrator
Before you begin: To perform this task, an administrator of the group must have set an administrator password and provided you with the password. 1. 2. 3. 4. In a group, click Members. Press the Click OK. key > Administration > Make Me An Administrator. Type the administrator password for the group.

Delete a group
Before you begin: To perform this task, you must be an administrator of the group. When you delete a group, items in the group, including shared pictures, lists, and appointments, are deleted for all members. 1. 2. On the contact list screen, in the BBM Groups category, click a group. Press the key > Administration > Delete Group > Yes.

Restoring your BBM data


After setting up BBM 7.0, your BBM contacts, profile, and group memberships are automatically backed up over the wireless network based on your BlackBerry ID. After updating your BlackBerry Device Software or deleting your BlackBerry smartphone data, you can restore your BBM data by opening BBM 7.0 or later and entering the same BlackBerry ID that you used to set up BBM. Related information My contacts and groups are missing, 37

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How to: BBM

View activity updates


The activity updates list displays certain activities, such as when display pictures are changed or when members join a group. After you clear the activity updates list or restart your BlackBerry smartphone, the Recent Updates button might not appear until you receive new activity updates. On the contact list screen, click Recent Updates. To clear the activity updates list, press the key > Clear All.

Change the options for activity updates


1. On the contact list screen, press the 2. key > Options. To change the number of updates that appear in the activity updates list, change the Show Recent Updates field. To stop grouping the activity updates for a contact or group, clear the Combine Recent Updates From Same Contact or Group check box. key > Save.

Press the

Check for the latest version of BBM


Depending on your version of BlackBerry Messenger or your organization, this feature might not be supported. You can download the latest version of BBM manually from the BlackBerry App World storefront. For more information about the BlackBerry App World storefront, on a computer visit www.blackberry.com/appworld. 1. 2. 3. On the contact list screen, press the Press the Press the key > Check for Update. key > Options.

key > About BlackBerry Messenger.

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User Guide

Personalize: BBM

Personalize: BBM
Change your display picture or display name
Change your display picture to suit your mood using a variety of images, including animated pictures. Depending on your wireless service provider or organization, contacts might not see the display picture that you set. If you're in a hurry, you can update your display name directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down. 1. On the contact list screen, press the key > View My Profile. key > Change Display Picture. Click a picture. If necessary, key > Crop and Save.

To change your display picture, press the center the picture in the box. Press the 2. Press the key > Save.

To change your display name, type a new name.

Change your status


You can change your status message from your profile by typing a message, changing your status to busy, or selecting a saved status. If you're in a hurry, you can update your status directly from your contact list by clicking the text at the top of the screen. To exit inline editing, just scroll down. On the contact list screen, press the Click the Status field and click a status. key > Save. key > View My Profile.

In the Personal Message field, type a status message. Press the

Show what you're listening to


You can share which media files you're listening to with your BBM contacts. When you're listening to music, your status message updates to display the current song title and artist (if available). Your status message returns to the last message that you typed when you're done listening to music.

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1. 2. 3.

Press the Press the

key > View My Profile. key > Save.

Select the Show What I'm Listening To checkbox.

Change chat bubble colors


You can specify chat bubble colors for your BlackBerry Messenger contacts instead of using the default color for individual chats, multiperson chats, and BBM Group chats. 1. 2. From a contact's profile, change the Bubble Color field to a color or back to the default option. Press the key > Save. key > Options. Beside the Bubble Colors field, click

To return all of your contacts to the default color, press the Reset.

Change the display options for your contact list


1. On the contact list screen, press the 2. key > Options. To change how chats are sorted, change the Sort Chats By field. To change the spacing of your contact list, change the Contact List Style field. key > Save. Press the

About sounds for BBM


You can set notification optionssuch as tone, LED, or vibrationfor BlackBerry Messenger in the sounds application by editing a sound profile and customizing each BBM item: The BBM New Message item is for incoming messages. The BBM Voice Chat item is for incoming voice chats. The BBM Groups item is for BBM Groups activities. The BBM Alert item is for availability notifications that you set for a contact.

For more information about changing your ring tones, sounds, and alerts, click the Help icon on the Home screen of your BlackBerry smartphone.

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Rename a contact
1. 2. 3. 4. On the contact list screen, highlight a contact. Press the Press the key > View Contact Profile. key > Save. Type a new name.

To view the contact's current display name, click Reset.

Change a contact's display picture


Before you begin: To perform this task, you must have linked the BlackBerry Messenger contact with the Contacts application. You can replace a contact's display picture in BlackBerry Messenger with the contact picture from the Contacts application. If the contact picture changes, the display picture in BlackBerry Messenger is updated automatically to match the contact picture. 1. 2. 3. 4. On the contact list screen, in a contact category, highlight a contact. Press the key > View Contact Profile. Change the Use BlackBerry Contacts Image field to Yes. If you do not see this option, the contact picture is already showing in BlackBerry Messenger. Press the key > Save.

To view the current display picture that the contact has set, change the Use BlackBerry Contacts Image field to No.

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User Guide

Troubleshooting: BBM

Troubleshooting: BBM
My display picture isn't animating
If your display picture isn't animating in BlackBerry Messenger, try moving your cursor over it. If the display picture doesn't animate after a few seconds, try any of the following: Verify that the Show Animated Display Pictures checkbox is selected in your BBM options. Verify that you're using a .gif file that is not larger than 32 KB. Verify that the picture is square (the height and width, in pixels, are the same).

If necessary, you can try editing the file using a computer to adjust the size or dimensions.

A contact that I tried to add to BBM is not appearing


If a contact that you tried to add remains in the Pending category, the person might not have received your invitation. Some possible causes are that the person's BlackBerry smartphone is turned off, the person might not have yet responded to your invitation, or the person has chosen to ignore contact invitations from you. Depending on your organization, you might not be able to add a person who is not in your organization. Try performing any of the following actions: If the person has not yet received the invitation, wait until the person receives and accepts the invitation before the person appears as a contact. If you added a contact and then switched smartphones shortly after, if the contact does not appear in your contact list or in the Pending category, you might need to add the contact again using your current smartphone. If the contact remains in the Pending category for a long period of time, you can delete the contact and then try to add the person again.

I cannot scan a barcode


Try performing any of the following actions: If the screen turns off, press the Escape key on the BlackBerry smartphone. If there is a glare on the screen that is displaying the invitation barcode, you might need to move the smartphone away from the object that is causing the glare.

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Troubleshooting: BBM

Set the smartphone that is displaying the invitation barcode on a flat, level surface. Move the other smartphone about 4 in. (10 cm) above the first smartphone until all four corners of the barcode appear on the screen of the smartphone that is scanning the barcode.

I cannot send a picture


Depending on your wireless service provider, organization, or the number of applications that you installed and are running at one time on your BlackBerry smartphone, you might not be able to send pictures that are a certain size. Try performing any of the following actions: Try sending a smaller picture. Depending on your BlackBerry Device Software, you might be prompted to resize the picture. To check the size of the picture that you want to send, in the Camera application, highlight the picture. Press the key > Properties. If you recently minimized applications on your smartphone using the End key, on the Home screen of your smartphone, click the icon for one of these applications. Press and hold the Escape key to close the application and free some of your smartphone memory. Try sending the picture again. On a computer, try resizing the picture or saving it with a lower resolution before you send the picture again.

For more information about the file transfer limits for your smartphone, contact your wireless service provider or organization.

My contacts and groups are missing


If your contacts are appearing but you're missing some of your groups, you can ask someone from the group to add you again. If your contacts and groups aren't appearing in BBM, try the following: 1. Verify that your BlackBerry smartphone is connected to a wireless network. 2. If you have previously associated BBM with your BlackBerry ID, in Options > BlackBerry ID, verify that you're using the same BlackBerry ID as you are with BBM 7.0 or later. 3. If you switched from a smartphone running BBM 6.2 or earlier and you still have access to that smartphone, do the following: On your old smartphone, update to the latest version of BBM and set up BBM. On your new smartphone, delete your smartphone data, open BBM, and sign in using the same BlackBerry ID to restore your BBM data.

4. If you created a backup file for a smartphone running BBM 6.2 or earlier on a computer, connect your smartphone to your computer using a USB cable and try restoring your smartphone data, including your BBM contacts and groups, using BlackBerry Desktop Software.

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Warning: Any pictures, songs, and applications currently on your smartphone will be overwritten by your backup file. If you want to keep these media files, consider using BlackBerry Desktop Software to back up these items first before performing this step. Related information Restoring your BBM data, 31

Some features are not available in BBM


Features might not be available for any of the following reasons: Your wireless service provider might not have set up some features or might prevent you from using some features or options. Your wireless service plan might prevent you from using some features or options. If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. Some features might not be available for you to use for some contacts. These contacts might be using a previous version of BlackBerry Messenger or their wireless service provider or organization might prevent them from using the feature that you are trying to use.

For more information about the features that are available on your smartphone, contact your wireless service provider or organization.

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User Guide

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