Technology Activity
and Status Report
April 2009
SGA Elections. It was a privilege to pitch in at the last minute to help the Student Government As-
sociation find an affordable solution for electronically running their annual elections. Until this year, the
University provided this service without charge, so SGA was not prepared for the $5,000 bid they were
given to use an outside vendor. Working closely with SGA, Timothy Chester did the programming re-
quired for them to use a $200 online program from Survey Monkey.
The Confluence Wiki is managed by University Libraries. For more information, contact Michael Dula,
Director of Digital Initiatives, University Libraries, at extension 4965.
Faculty Meetings. The Institutional Technology Support team presented at two faculty meetings in
March. GSEP faculty were shown TurnItIn, an anti-plagiarism tool. And the GSBM faculty were provide
an overview of Elluminate and videoconferencing. Elluminate is a Web conferencing software. It pro-
vides students and instructors the capability to speak to each other via the Internet in real-time. The
software also provides a text messaging system, application sharing, a whiteboard and session recorder.
1:1 Support. The Institutional Technology Support team continues to meet with faculty individually
to help them optimize their use of the University’s instructional support tools. This past month individ-
ual training sessions were provided for Seaver, GSEP and GSBM faculty in the following areas: Lecture
capture, videoconferencing, distance learning, podcasting and iTunes integration. For more information,
or to schedule an appointment, contact Gerard Flynn, Director of Institutional Technology Support, at
extension 7264.
Consulting Services. The Technology and Learning Group is helping a Seaver College professor
research best practices for a proposal submission process for a conference on undergraduate research
Seaver is interested in hosting.
LMS Review. The University supports two learning management systems (LMS): Blackboard and
TWEN. To ensure faculty and students are getting the most from these programs, the Technology and
Learning Group is reviewing usage statistics and customer satisfaction while concurrently pursuing test
environments for two other LMS’: Sakai and Moodle.
In the past, applicants only had access to their admission information online after they had paid their
deposits and numerous paper forms had been sent out and returned. Now this is all done electroni-
cally, which allows Pepperdine to be more competitive, provide greater service to our students and re-
duce the resource consumption and inefficiencies of paper-based processes.
Online Course Evaluations. This past fall, the University experimented with online course evalua-
tions. Some of the schools will continue testing the software in the spring semester. Specifically, the
School of Law and the School of Public Policy will conduct all their course evaluations online. GSEP and
Seaver will use the online program for select courses. GSBM will not pilot the online evaluations in the
spring, but is considering a pilot in the summer semester. IT is working with the vendor to ensure
school specifications are met and students are provided access to the appropriate courses.
Graduate Facilities. A project was completed this month that increases the Encino Campus’ Wide
Area Network (WAN) connection from 1.54 Megabits per second (Mbps) to 10 Mbps. The upgrade
greatly improves connectivity for virtual classroom and videoconferencing initiatives.
Service Level Adjustments. IT Client Services continues to work with major areas affected by
the February reduction in force. By necessity, there will be changes in some service levels such as
weekend technology support at graduate campuses. IT is working with the impacted areas. As changes
are implemented, please contact Timothy Chester or Jonathan See to discuss any concerns.
Online Technology Request Forms. Custom Web forms were created to assist faculty, staff
and students request IT assistance. To request everything from a network wall jack to audio visual or
copier service requests, visit the new online forms located at http://services.pepperdine.edu/it/forms/
PeopleSoft Upgrades. The Peopletools upgrade to version 8.49 is underway. When complete at
the end of May, the University community will have access to Oracle Business Intelligence Publisher (BI
Publisher, formerly XML Publisher). This is an enterprise reporting tool to author, manage and deliver
all types of highly formatted documents. Users can easily design report layouts using familiar desktop
tools, which will reduce the time and cost needed to develop and maintain reports. Reports can be
viewed online or scheduled for delivery to a wide range of destinations. This program will be used the
most by staff that need reports from the PeopleSoft modules for Finance, Human Resources and Stu-
dent Administration.
Built on open standards, IT staff and developers can create data models against practically any data
source and use BI Publisher to build custom applications leveraging existing data sources and infrastruc-
ture. In addition, this program can generate tens of thousands of documents per hour with minimal im-
pact to transactional systems.
Peopletools is targeted to go-live Tuesday, May 26, so WaveNet will not be available Memorial Day
weekend. During this period, an alternative method to log into Webmail and Blackboard will be pro-
vided.
Mainframe Decommissioning. On July 31, 2009, the University mainframe will be turned off.
Information previously stored in the mainframe will be accessible by a PeopleSoft query. The C2C team
is pushing hard to get the programming done to ensure University departments can access SIS archived
data through PeopleSoft. This is a critical project and a huge undertaking.
Increased Wireless Coverage. The Aruba Wireless Controllers with adaptive radio manage-
ment (ARM) 2.0 have been upgraded. This enables load-balancing features on many of our Aruba wire-
less access points and will be applied to a growing number of academic areas in the coming months.
This upgrade increases coverage within the building and enhances network signal strength. This month
students and faculty should have noticed increased signal strength and reliability in the Payson Library
and the Center for Communication and Business (CCB).
Nolij. The imaging conversion to the new University-wide imaging platform, Nolij (pronounced
knowledge), is underway. Nolij converts paper files to electronic images so that documents can be elec-
tronically filed, easily retrieved, and preserved. This project includes helping departments adopt Nolij
and converting documents from the Stellant system, which total 5.5 million pages. So far, more than 3
million pages have been converted and encrypted. Full migration is expected by May 30, 2009.
External Activities
Mike Ebbs was voted Vice-Chair of the Higher Education User Group Technical Advisory Group
(HEUG TAG).
Timothy Chester is completing an article on competency development for IT professionals that will
be published by the Educause Center for Applied Research.
Online Requests. There were 175 additional requests for support managed through online Web request forms
that were directed to the appropriate Information Technology departments without involving the Anytime Support
Desk. The top two types of online requests were audio-visual (65) and departmental telephone service (32). Sun-
Gard does not charge the University for support requests that are made directly via the Web request forms. The
online forms can be accessed at <http://services.pepperdine.edu/it/forms/>.
Anytime Support User Survey. Through an automated feedback process, all Anytime Support Desk callers
are provided the opportunity to complete a Web-based feedback survey. Of 2,456 survey requests sent to cus-
tomers, 246 (10%) were completed in March 2009. The five-question survey uses a “1 to 9” sliding scale with
“7.00-9.00” equal to Excellent.
Staff Support by Major Area. All IT Division employees are allocating their day-to-day efforts using client,
project, and task codes. Using this data, total division-wide staff effort for March 2009 was distributed as follows:
Support for Schools. Of the effort provided to Pepperdine Schools, the breakdown is as follows: