650-180 SMB Specialization for Engineers

Cisco Support

1.- Which three beneficial features are found on the Cisco.com website? (Choose
three.)

a) network management and diagnostic tools

b) online solution troubleshooting
c) online hardware replacement
d) knowledge transfer resources
e) tools to minimize the risk of network downtime
f) online product and technology information

2.-Which Cisco support service product is sold, supported, and delivered by partners?

a) Cisco Technical Assistance Center

b) Cisco Smart Foundation Service
c) Cisco SMARTnet for SBCS
d) Cisco Smart Care Service
e) SMARTnet Partner Service

3.-What is a primary partner benefit of selling services?

a) easier customer sales cycle

b) fewer customer call backs
c) available financing options
d) increased margins

4.-Basic phone support, fee-based add-on support, and VAR tech-to-tech assistance
are components of which support option?

a) Smart Care Service

b) Cisco Smart Foundation Service
c) Cisco Small Business products support
d) Cisco SMARTnet Service
Cisco Smart Foundation

What are three of the attributes sought in a target customer for Cisco Smart Foundation
services? (Choose three.)
a) network is not mission-critical to business
b) comprehensive network-wide support requirements
c) fewer than 250 network users
d) 50 or fewer network devices
e) skilled on-site customer IT staff
f) network is considered mission-critical

Cisco Mobility Express

1.- What are three attributes of the Cisco Mobility Express solution? (Choose three.)
a) The solution provides voice over Wi-Fi with minimal configuration.
b) The solution grows with the customer.
c) The solution includes Radio Resource Management.
d) Mobility Express is optimized for a temporary field office.
e) The solution excludes WLCs
f) The solution is independent of a wired LAN.

Cisco Services Accelerate Program

What service does the Cisco Services Accelerate Program offer to registered Cisco
Channel Partners?
a) additional product information storage
b) two new incentive programs
c) ability to market Cisco technologies and solutions
d) four levels of certification
e) a training curriculum designed to increase services

Configuration assistant

To save time during rediscovery, which three types of device information does Cisco
Configuration Assistant retain? (Choose three.)
a) IP Address
b) Topology
c) Port Settings
d) Host Name
e) MAC Address
f) Communication Protocol
Hardware

1.- In a new Cisco UC520 installation, when must IP routing be configured?

a) When analog PSTN trunks are used.
b) When the service provider assigns dynamic IP information.
c) When the service provider assigns static IP information.
d) When digital PSTN trunks are used.

2.- Which three products reside on the UC500 platform? (Choose three.)
a) Cisco Unified CallConnector
b) Cisco Unified Contact Center
c) Cisco IOS Firewall
d) Cisco IOS
e) Cisco Unified Communications Manager Express
f) Cisco Unity Express

3.-What are three attributes associated with the CE500 platform? (Choose three.)
a) Power over Ethernet
b) multiprotocol switching
c) 48 to 72 ports
d) GUI device manager
e) distribution switching
f) Smartport advisor

4.- In the Cisco Mobility Express product line, what attribute exists ONLY on the UC520
model?
a) use of 802.11i signaling
b) comes with bundled CCA Management software
c) ability to function without an external controller
d) use of WPA2 security

5.- SDM, modular upgrades, 1500 VPN tunnels, and sixty-four (64) 10/100 Mbps PoE
switch ports are components in what platform?
a) ASA 5510
b) ISR 2800
c) Catalyst 500
d) Catalyst 3750
e) ASA 5550
f) ISR 1800
6.- What are two ways to test the LAN connectivity on the Cisco CE520? (Choose two.)
a) Ping the IP address of the Cisco-Distribution VLAN from the Cisco UC520
console.
b) Ping the IP address of the Cisco-Voice VLAN from a device attached to the
Cisco CE520
c) Ping default gateway from the Cisco CE520.
d) Ping the IP address of the Cisco-Data VLAN from a device attached to the
Cisco CE520
e) Ping default gateway from the Cisco UC520.
f) Ping the IP address of the Cisco-Data Access VLAN from the Cisco UC520
console.

7.- Choose the two statements that apply to a typical SPA9000 Voice System setup in a
SOHO or small business. (Choose two.)
a) Analog phones can be connected via the available analog phone ports.
b) Connection to the PSTN can be provided using the POTS gateway.
c) The base SPA9000 system allows for up to sixteen (16) IP phones to place
or receive calls.
d) The expanded SPA9000 system provides support for up to twenty (20) IP
phones.
e) A fax machine can be used by connecting to one of four (4) available analog
phone ports.

8.- What three features are found in the Cisco 521 AP? (Choose three.)
a) ideal for voice and video
b) management through CCA
c) simultaneous air monitoring and traffic delivery
d) two 10/100 Ethernet ports
e) zero touch management
f) configuration of eight SSIDs/VLAN

9.- The Cisco UC500 component of the Smart Business Communication System
provides which three functions? Select exactly 3 answer(s) from the following:
a) Auto Attendant
b) Call Manager Enterprise Edition
c) Cisco Unity voice mail
d) VPN and encryption
e) Internet server hosting
f) Layer 2 switching
10.- Which three features does the Cisco UC520 support? (Choose three.)
a) analog devices
b) security, firewall and VPN
c) distributed routing
d) Storage Area Networks
e) Telepresence
f) Cisco Unity Express

11.- What port role assignment would you make for the Gigabit Ethernet port on the
Cisco CE520 used in the Smart Business Communications System?
a) Cisco CE520
b) IP Phone and desktop
c) Cisco 871W
d) Cisco UC520

12.- Which two are requirements for a device to join a Cisco UC520 created
community? (Choose two.)
a) Cisco Configuration Assistant installed on user PCs
b) teleworker access routers must be preconfigured with a VPN
c) telnet disabled on the Cisco CE520
d) HTTP(s) enabled on the Cisco CE520
e) no use of IP addresses

13.- What one factor differentiates the Cisco ASA and Cisco ISR product families?
Select exactly 1 answer(s) from the following:
a) Only the ISR provides an IOS-based firewall.
b) Only the ASA provides an IOS-based IPS.
c) Only the ISR provides application inspection.
d) Only the ASA provides IPsec and SSL VPN capabilities.

14.- On the Cisco Small Business RV0XX platforms, the dual Internet ports provide
what two functions? (Choose two.)
a) load balancing over two connections to the Internet
b) intrusion prevention
c) a backup link to PSTN for voice communications
d) a software-based DMZ
e) a backup connection to the Internet
IpsmartSuite

In which four vertical markets is IPsmartSuite focused? (Choose four.)

a) manufacturing
b) automotive
c) retail
d) financial
e) healthcare
f) legal

Lab

1.- What does "locking down" the router entail?

a) Disabling all the vulnerable services on the router.

b) Disabling HTTPS access to Cisco SDM
c) Prohibiting console access to the router
d) Shutting down all the router´s interfaces
e) Preventing any alterations to the router´s running configuration
2.- When configuring time on a device through the SDM interface, which three options
are available for time synchronization? (Choose three.)
a) SNTP
b) Synchronize with my PC
c) Synchronize with ISR
d) NTP
e) Synchronize time on all devices
f) SDMTP

NSS
1.- What is a primary feature of the Cisco (Linksys) Small Business NSS platform that
differentiates it from other NAS systems?
a) the OS resides on the chassis
b) a disk-based encryption mechanism
c) the option for RAID 10
d) one terabyte storage capacity per drive

Voice
1.- Which three of the following are protocols associated with a voice network? (Choose
three.)
a) SCCP
b) RTP
c) FXS
d) FXO
e) TFTP
f) PoE

2.- Which statement correctly describes the keyswitch model of deployment for call
processing?
a) All IP Phones in the system have a single unique extension number.
b) PSTN calls are routed through a receptionist or automated attendant.
c) All IP Phones are able to answer any incoming PSTN call on any line.

3.- What are three attributes of the SIP protocol? (Choose three.)
a) assigns text-based device addresses
b) sends requests to network gateways
c) offers an alternative to Q.931
d) sessions are initiated by end devices
e) works in conjunction with H.245
f) provides a secure communication path
4.- What advantage does integrated messaging have over standard voice-mail
systems?
a) provides a toolbar to see the status of coworkers
b) provides text versions of your voice-mail messages
c) eliminates the need for a live operator to answer the phone
d) forwards voice-mail messages to your email at .wav files

5.-Which two benefits does Cisco Unified CallConnector provide to customer

communication? (Choose two.)
a) Connect feature in Communications Manager Express
b) status of coworkers before placing a call
c) IM contacts imported to an IP Phone
d) click-to-dial access only for WebEx meetings
e) Screen Pops for incoming calls

6.- Which dial plan scenario may require PSTN trunks for outbound calls?
a) A subset of the employees, the auto attendant or receptionist, and the
voice-mail system have direct inward dial numbers, and the remaining
employees do not have direct inward dial numbers.
b) All the employees, the auto attendant or receptionist, and the voice-mail system
have direct inward dial numbers using digital interfaces.
c) All the employees, the auto attendant or receptionist, and the voice-mail system
have direct inward dial numbers using analog trunks.

7.- Which configuration works well when the client prefers to use a traditional approach
to a phone system?
a) the SPA3000 telephone adapters with an FXO gateway
b) SPA9000 Service Model with PSTN Service only plus SPA400
c) SPA9000 Service Model with simultaneous VoIP and PSTN services
d) SPA9000 Service Model with VoIP Only service

8.- Which Cisco support service product targets customers with up to 48 users on a
network where voice communication is mission-critical to business operation?
a) Cisco SMARTnet for SBCS
b) Cisco Technical Assistance Center
c) Cisco Smart Care Service
d) Cisco Smart Foundation Service
e) SMARTnet Partner Service
9.- The station shelf in a traditional telephony environment is replaced by what in an IP
telephony deployment?
a) the auto-attendant application
b) a TDM trunk shelf
c) a voice-enabled gateway
d) one to ten IP phones
e) a Layer 2 switch
f) a call control server

10.- A voice gateway is able to convert signal from a TDM to IP voice environment.
What is an example of a TDM protocol being converted to an IP voice protocol?
a) CAS to Q.931
b) H.323 to SIP
c) SIP to CAS
d) Q.931 to H.323

11.- The out-of-band management port on the ASA 5510 has what one attribute?
a) It can be used as a 10/100 switch port
b) It can route network traffic.
c) It functions at serial line speed.
d) It is the only ASA console port.

Security

1.- What statement is true of how a customer acquires Intrusion Prevention and Content
Security services in a Cisco security solution?
a) A hardware module addition is required on the ISR platforms.
b) A hardware module addition is required on the ASA 5510/5520.
c) They are bundled on the ASA 5505.
d) The Cisco security portfolio includes a third-party IPS.
2.- Refer to the exhibit. From this Cisco SDM Security Audit Wizard screen, what should
you do to secure the router?

a) Click Fix All, then clear CDP check box, then Next, then manually disable CDP on
the WAN interface.
b) Click Fix All, then clear CDP check box, then Next, then manually disable CDP on the
WAN interface, then immediately reboot the router.
c) Click Next.
d) Click Fix All, then clear CDP check box, then Next.
e) Click Fix All, then Next.
f) Click Fix All, then clear CDP check box, then Next, then immediately reboot the router.

3.- How does an IPS function?

a) IPS scans packets for malicious activity.
b) IPS provides standard or expanded firewall functions.
c) IPS scans packet headers for allowed IP address matches.
d) IPS hosts client communication through an encrypted tunnel.
4.- Refer to the exhibit. The ISR performs NAT translation for this network. What is the
most likely IP address for the Serial 0 interface?

a) 50.100.1.100
b) 10.11.31.100
c) 256.11.41.100
d) 10.11.41.100

5.- In a Cisco Integrated Security Design model, what three security measures are
considered part of Infrastructure Protection? (Choose three.)
a) port-based security
b) worm mitigation
c) traffic control
d) anti-spoofing
e) VPN connections
f) disabling unused services

SMB

1.- The customer's ability to perform installation tasks can help determine whether Cisco
or Cisco Small Business products are the appropriate solution to recommend. What key
skill is required to install Cisco products?
a) Knowledge of the OSI model
b) Campus network installation experience
c) Configuration and management proficiency
d) TCP/IP network design skills

2.- Which program houses all the SMB partner training resources?
a) Select Certification
b) Market Cisco Technologies and Services
c) Partner Education Connection
d) Campaign Builder
e) SMB University
3.- What are three functions provided by all ISR models in a SMB network solution?
a) wireless connections
b) modular upgrades
c) QoS marking
d) routing to WAN and Internet
e) PoE
f) VPN services

Smart Business Communications

1.- How is the LAN designed in the Smart Business Communications System?
a) using the core layer
b) using the access layer
c) combines the core and distribution layers
d) combines the access and distribution layers
e) using the distribution layer

2.- Select the three foundational hardware components that comprise the Smart
Business Communication System. (Choose three.)
a) IPcelerate IPsmartSuite
b) Cisco Unified CallConnector
c) Catalyst Express
d) Cisco Unified Communication 500 series
e) Cisco Monitor Directory
f) Cisco 500 series phones

3.- In the Smart Business Communications System, which two services are provided to
each teleworker, home office, or mobile worker location? (Choose two.)
a) data networking
b) instant messaging
c) integrated security
d) voice gateway
e) wireless connectivity

4.- Which two benefits will a client see from adding a Wireless LAN Controller to their
Smart Business Communications System? (Choose two.)
a) increase connection speeds
b) add additional access points
c) allow for guest access
d) network management with CLI
5.- Which two are benefits of installing Cisco Monitor Director at an SMB site for the
partner selling the solution? (Choose two.)
a) allows the end customer to get free software updates
b) monthly recurring revenue model
c) automated monthly reporting on system performance
d) simplifies Smart Business Communications System installation

6.- How are voice and data devices organized in the LAN for the Smart Business
Communications System?
a) by LAN switchport assignment
b) by VLAN association
c) by work group affiliation
d) by WAN address

+Smart Business Roadmap

1.- According to the Cisco Smart Business Roadmap (SBR), what are two reasons to
use a consultative selling approach in selling Cisco products and solutions to SMB
customers? (Choose two.)
a) Regulatory compliance is driving the need for customers to effectively document
and secure data.
b) Selling strategies must address business and technology needs rather
than explain product features, benefits, and technical attributes.
c) You can provide a more effective, immediate, and long-term solution for
your clients.
d) The business decision maker may deny the technical decision maker request for
budget, basing a decision primarily on price and may not readily see the value of
the Cisco brand.

2.- The Smart Business Roadmap is based on the principal that to remain competitive
and thrive, businesses must match technology and network solutions to critical business
challenges. Independent research identifies which of the following two as key SMB
business challenges? (Choose two.) (Customer responsiveness, cost containment)
a) legacy equipment
b) international competition
c) growth
d) staffing
e) efficiency
f) security
Smart Designs
1.- What is the primary purpose of SMB Smart Designs?
a) provides training on products, tools, and solutions
b) provides a step-by-step outline of implementation tasks required
c) provides a direct support path for any partner issue
d) provides validated commercial solutions
e) assists in locating appropriate resources

Time

1.- What are three functions of the NTP protocol? (Choose three.)
a) to connect to a reference source on the Internet
b) to convert internal IP addresses to external IP addresses
c) to install as an Intranet-based application
d) to ensure that all network devices share a common time reference
e) to provide routing functions at an ISR
f) to aid in the collection of call detail records for billing

Topology

1.- In the Main Office Hybrid topology with high availability, what statement is true of
firewall failover?
a) Two ASAs provide failover over a dedicated connection.
b) One ASA chassis provides two redundant connections to the Internet.
c) HSRP is used for failover between two firewall devices.
d) An ASA and an ISR provide failover to one another.

2.- In a Main Office high-availability architectural model, two routers provide primary and
failover paths to WAN and Internet links. What protocol does the model recommend to
provide failover for WAN and Internet traffic if one of the routers fails?
a) OSPF
b) HSRP
c) Cisco proprietary protocol
d) EBGP
e) the protocol in use by the ISP

3.- What two functions are associated with a distribution layer rather than with an
access layer switch?
a) converge voice data and video
b) apply QoS markings
c) implement security features
d) process large amounts of traffic
e) PoE
Unified Call Connector

Which two CRM servers allow Cisco Unified Call Connector to be configured for
connectivity? (Choose two.)
a) Oncontact
b) Microsoft Dynamics
c) ACT!
d) Siebel
e) Salesforce.com

Wireless

1.- What maximum data transmission rate can be expected for an 802.11b wireless
signal?
a) 11 Mbps
b) 6.5 Mbps
c) 1 Mbps
d) 25 Mbps