DANIEL K.

WELCH
Las Vegas, NV 89103 dan.welch@cox.net (702) 203-0929

EXECUTIVE MANAGEMENT GAMING OPERATIONS Increased Bottom Line Revenue Substantially During Major Economic Depression Over 24 years combined experience in executive-level casino management, table games/floor operations, new games implementation and game loyalty development, floor mechanics expertise, asset protection, complete procedural restructuring, budget administration, overhead/cost control, personnel training, supervision and motivation, sales, marketing, VIP guest relations. Specialize in organizational opening and turn-around through operations expertise, seamless integration of proven practices and phenomenal growth. Masterful at applying all aspects of operating procedures, expert sound business acumen, marketing and customer service objectives to achieve organizational goals. Overcome complex business challenges within fast-paced, high-pressure environments using timely foresight, experience-backed judgment, innovative ideas, exceptional work ethics and steadfast dedication. Contribute directly to short and long term profitability objectives. Establish and maintain a rapport with all levels of staff through Clevel management. Generate positive energy and motivate personnel to set higher goals and achieve greater success. Proven employee satisfaction scores and measured departmental turnover in multiple properties.
CORE COMPETENCIES

Elite Strip Properties Market Development P&L/Financial Control Regulatory Compliance

New Game Innovation Player Development Performance Metrics Staff Development

All Casino Games Brand Awareness Diverse Cultures Policy/Procedure

EXECUTIVE GAMING EXPERIENCE STATION CASINOS; Las Vegas, Nevada 2003 to 2013 Director of Table Games Sunset Station (2011-2013) Manage all daily operations for Table Games, Bingo, Keno Poker, supervised 180 plus employees, and implemented successful overall culture change. Increased bottom line profit to make budget and increased hold above industry average. Introduced 6 new table games to the property that are being utilized in sister properties. Increased drop, hold, bottom line revenues while scoring 85% top-box score from guests. Improved member survey team satisfaction scores from 76% to 92%. Implemented several mechanical changes, new labor model, guest service program. Director of Casino Operations Santa Fe Station (2009-2011) Directed all casino operations concentrating on operating procedure, company policy, asset protection, revenue generation, overhead reduction, and guest relations. Cut expenses by 20% while increasing overall hold 3% plus and doubled bottom line table games revenue with 7% plus less handle. Generated highest Race and Sports margin companywide and moved Poker room from 6th to 3rd via innovative promotions. Added structured poker tournament series and promotions increasing net profit 15%. Maintained strong relations with over 30 vendors/suppliers throughout the U.S. Ensured compliance with all federal government taxation and state gaming regulations. Implemented guest service training program improving staff production and performance.

Director of Table Games Texas Station (2009) Managed all daily gaming operations, activities and resources for entire casino protecting all assets and game integrity. Focused on game mix, guest service, and marketing impacting bottom line and increased drop by 20% in first 2 months. Introduced card control and security system along with VIP player events. Casino Shift Manager Palace Station (2008-2009) Promoted to an A level property which garnered a large high-end Baccarat base. Developed a substantial Asian market client base with extensive expertise on popular Asian preferred games. Introduced a card control system monitoring par levels utilized in all other properties. Protected assets and was involved in the arrest of several internal thieves as well as identification of a false shuffle team. Casino Shift Manager Red Rock Casino Resort (2006) Coordinated initial grand opening setup operations along with management team which enabled casino to open on time. Hired/trained over 250 team members and ordered over $4M in pit area furniture and supplies. Participated in development of all casino internal controls/compliance regulation standards. Researched/designed/adapted training program policies and procedures. MGM/MIRAGE RESORTS; Las Vegas, Nevada 1993 to 2008 Casino Supervisor/Pit Manager Mandalay Bay (2006-2008) Responsible for regulation compliance, guest services, and all monetary aspects of specified gaming areas. Supervised, evaluated, and motivated all support personnel. Floor Supervisor/Pit Manager MGM Grand (1993-2002) Hired as dealer and promoted to Floor Supervisor immediately supervising 120 personnel. Served as scheduling coordinator for 800+ employees. Promoted to Pit Manager second year with extensive high-limit/Baccarat experience. Trained over 700 dealers, 80 floor supervisors, 35 pit managers, and all new employees. Troubleshot new Detroit property, changed policy/procedure, reduced overhead. GOLD COAST HOTEL and CASINO; Las Vegas, Nevada 1989 to 1993 Floor Supervisor/Dealer Hired as dealer and promoted to Floor Supervisor first year. Trained dozens of Pai Gow Poker and Roulette dealers from 1990 to 1993.

FORMAL EDUCATION and SPECIAL TRAINING UNIVERSITY of MONTANA; Missoula, Montana Journalism Dale Carnegie Business Management Course (Most Outstanding Award) MGM Grand Class Service Certified Trainer MGM Diversity Program (Diversity Warrior Award) More than 50 other specialized Casino Industry Courses Interview by Nevada Gaming Commission in Carson City, Nevada as an expert on table games progressives (Company-wide link of Fortune Pai Gow Poker)