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Session Objectives
At the end of the session, you should be able to:
Understand the feature support for E20, EX, MX, SX and C-Series devices, natively supported on Cisco Unified Communications Manager
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Agenda
IP Phone Portfolio Overview Release 9.2(2)
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IP PHONE APPLICATIONS
8900 Series
8900 Series
8900 Series
7900 Series
7900 Series
7900 Series
7900 Series
6900 Series
6900 Series
6900 Series
Voice
3900 Series
3900 Series
3900 Series
Lower
SPA 9000
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Unified CM
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8900 Series
7900 Series
6900 Series
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Release 9.2(2)
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In 9.2(2) firmware, administrators can configure the Primary line to act like the All Calls key.
This is configured on a per device basis
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Original Request:
All Calls showed wrong session bubble for two shared lines in one phone
Background:
Confusing Shared Line Caller ID Unclear Caller and Callee display
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Scenario configuration:
Phone A
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Before:
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Before:
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Before:
Answer on phone A: On phone A, shows incoming session as it has higher priority than another session.
Before:
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Configurable Call Features: Call Forwarding, Call Pickup, and Group Pickup Additional Locale Support
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FAC/CMC
Enhanced Version Negotiation for CME (SIP) Disable Single Button Barge
SRST Notification
Incoming Call Toast Timer
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This parameter specifies the capability to conference into remote-in-use call, it can be configured as below:
1. 2. 3. Default: phone can conference(cBarge) into the call Off: Disable Single Button cBarge Turn on softkey: Press line key will turn on softkeys configured in call state remote-in-use of softkey template, then user can choose to cBarge into the call (if configured) or start a new call
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Release 9.2(3)
Default Back to All Calls One Touch Private Line Automatic Ringdown (PLAR) Alerting Calls Filter Busy Lamp Field for Call Lists Enable Video On/Off Call History for Shared Line VPN for Cisco Virtualization Client (VXC 211X) Additional USB Headset Support including hold function Headset Sidetone Control Enhanced Version Negotiation for CME
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Old Behavior: Using PLAR requires two key presses to activate the call
1. Select the PLAR line 2. Select a session key to process the call
New Behavior: Using PLAR requires one key press to activate the call
1.Select the PLAR line 2.The call session automatically appears and processes the call
Note:
The phone should only issue a new call from a PLAR line when that line is idle There is no additional user or admin configuration required other than the PLAR configuration
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Idle Busy
DND
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In Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters)
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When Video Capabilities is enabled, user can find a toggle under Preferences menu.
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When Video Capabilities is disabled, the toggle for Video enable under Preferences menu will be removed.
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VXC VPN
Typical Topology and Data Traffic
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VXC VPN
Phone Configuration
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VXC VPN
User Experience
VXC is powered by the phone. In the Accessories menu, VXC should be indicated once it is recognized by the IP phone
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VXC VPN
User Experience (Contd.)
VXC VPN
User Experience (Contd.)
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VXC VPN
User Experience (Contd.)
When PC Port link is up, the phone prompts the user to enter credentials before setting up the VXC VPN tunnel
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VXC VPN
User Experience (Contd.)
VXC VPN is not allowed when the phone is on the wireless network (9971). In this use case, the VPN menu on the phone indicates that the VXC VPN is tunnel is disconnected (even if the PC port is up)
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VXC VPN
User Experience (Contd.)
Both phone native tunnel and VXC tunnel are disconnected when user selects OFF from the phone menu
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PLK as Softkey
This feature allows following Programmable Line Keys as Softkeys from release 9.2(3) on both SCCP and SIP load:
MCID Mobility QRT cBarge DND
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Client Matter Code (CMC) is used to associate a call with a client so that a client can be billed. Clients are assigned Client Matter Codes. CMC can be triggered by a CMC enabled route pattern.
A route pattern can have both FAC and CMC restrictions. In that scenario, the user is prompted for FAC and then the CMC in sequence.
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Configurable SSH
The SSH Access option allows the administrator to enable or disable the SSH Access setting on the phone using Cisco Unified CM Administration When you enable SSH access, the phone can accept SSH connections. When you disable SSH access, SSH connections to the phone are blocked. By default, SSH access is disabled.
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64 KBytes CTL file sizes can occur in large CUCM clusters. IP Phone shows the CTL file size under Applications Admin Settings Security Setup Trust List
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SRST Notification
8945 and 8941 IP Phones support SRST notification that alerts users when the phone falls back into SRST mode Phone shows a toast that always appears when it is in idle state. This toast could disappear when there is any user input or the phone is in nonidle state. Upon registering back to the CUCM, the toast message goes away Toast message:Service interruption
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This parameter can be configured at three levels on CUCM: 1. System > Enterprise Phone Configuration 2. Device > Device Settings > Common Phone Profile 3. Device > Phone > Phone Configuration
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The fall back to TFTP will only occur if the TCP connection is rejected by the specified TFTP Server.
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Customized Wallpaper
8945 and 8941 phones will support customized wallpaper using JPG or PNG format.
Administrator will select an image before downloading it to the phone from TFTP server. IP phone has the ability to preview all of images on the TFTP server when a user selects wallpaper menu on phone interface
Administrator can enable/disable end users to choose their own wallpapers for their phone on CUCM enterprise or common setting. They can also specify the default wallpaper by setting image file path on CUCM. The phone needs to reset to make the configuration take effect immediately
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Handsfree devices may differ in how features are activated. Device manufacturers may also use different terms when referring to the same feature For more information, see the manufacturer documentation
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Classic Ringtones
The Classic Ringtones feature supports 29 ringtones: two embedded in the phone firmware and 27 downloaded from the Cisco Unified Communications Manager. The supported ringtones are the same as those supported by other Cisco Unified IP Phones
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Release 9.2(4)
Enlarge Unique Call Identifier Provide Dial Tone from Release Button Hide Video Option
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BEFORE
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AFTER
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Feature Configuration
This feature can be configured by the parameter Provide Dial Tone from Release Key at three levels in Cisco Unified Communications Manager Administration pages: enterprise profile, common phone profile and phone configuration. The default value is Disabled
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Feature Configuration
This feature can be configured by the parameter Hide Video By Default at three levels in Cisco Unified Communications Manager Administration pages: enterprise profile, common phone profile and phone configuration. The default value is Disabled.
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Release 9.3(1)
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In UC 9.0, recording feature has been enhanced and it can be initiated by users in two ways:
Invoked by pressing Record Softkey CTI-user interface Different from auto and silent recording, these two ways of recording can be stopped by each other and there is an indication on phone to show that call is being recorded now
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Recording could also be started by a CTI user. Upon invoking Start function of CTI user to start recording, phone interface changes to recording state just like when a user presses the Record softkey. If the user presses Stop Recording or invokes the Stop function of CTI user, recording will stop
When recording is established, user presses Holdhard key, the recording will be stopped automatically. Upon pressing Resume soft key, the recording will be restarted automatically. While recording is already in progress, if a user presses the Conference hard key, recording stops automatically If recording fails to establish, phone prompts the message Recording Failed
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Phone Side:
IP phone that supports EMCC shall preserve its product specific configuration parameters derived from the three tags in VC mini configuration file. These parameters are cached before phone downloads the full configuration file from HC TFTP Phone ignores product specific configuration parameters which are present in the full configuration file that got from HC TFTP. Moreover, phone uses cached parameters obtained from VC mini configuration file.
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Phones follow the Enterprise Parameter BLF For Call Lists in enterprise parameter:
If its disabled, the line numbers in the Call History list will not subscribe to the BLF notification and the BLF states will not be shown. If its enabled, all the line numbers in the Call History list will be monitored and the BLF states will be shown
The BLF states will notify the user that the lines are in these states: Unknown, Idle, Busy and DND. If the monitored line is out of service, the BLF state is Unknown
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Headset sidetone configuration is added to Preferences menu and it can be accessed from Applications > Preferences > Headset sidetone
The Preferences menu includes the Headset sidetone menu options The sidetone options include 4 levels: High, Normal, Low, and Off.
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Users can update queue statistics information by pressing Refresh softkey. Phone can exit the statistics window by pressing the exit softkey
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Prior to 9.3(1), users could only see the missed call logs for shared line The general principle here is that local should log the same thing as the remote shared line appearance, and no need to identify which device performed the remote activity on the shared line appearance
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To support Japan standard, the ring cadence should be configurable according to locale. Release 9.3(1) introduces a new parameter, Ring Locale, in common profile and phone specific profile. It has two options:
Default: phone uses the existing ring cadence and ringtone. Japan: phone uses Japanese ring cadence, and users cannot customize Ringtones (Ringtone menu will not appear on the phone preferences menu)
The Japan ring cadence is described as below (ring volume and frequency are the same as ring default setting) Internal call: 0.3s ON/0.3s OFF, 0.3s ON/2.1s OFF, and repeat
External call: 1s ON/2s OFF, and repeat
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Where We Are
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Provisioning
DHCP Option 150 Automatic configuration and firmware downloads
HTTP port 6970, not TFTP device defaults and device specific loads
x H.323
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Localization
User Interface Local (chosen locally on the phone, not provisioned in UCM) x Network locals (tones / cadences)
Line Appearance
x Multiple calls on single line appearance (1 active, 4 held) Multiple Line Appearances
Call Forwarding
Busy, No Answer, No Coverage, Unregistered
cBarge
Unified Mobility
x Hand-off from mobile to desk Hand-off from desk to mobile
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Summary
This session helped understand:
Features on E20, EX, MX, SX, and C-Series Endpoints Registered natively to UC Manager
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Related Sessions
A few related sessions:
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Final Thoughts
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