4450 Dapple Dr #1223 Keller, Tx 76244

Phone 682-551-4465 E-mail Lindsayivey@hotmail.com

Lindsay Howard CPhT

Objective To obtain a challenging position which utilizes my diverse experience in pharmacy, technician training, claims adjudication and client relations while delivering excellence in quality and client satisfaction. Nov 2009 to present CVS|Caremark RX Irving, TX

Professional experience

Client Benefits Sr. Analyst Work with Clients to implement new business, maintain/enhance existing business and document client changes. Perform gap analysis Research and analyze claim information in RXClaim to verify claim(s) adjudicated accurately and determine cause of failures for correction Liaison between Client and internal partners: Implementation Manager, Strategic Account Executives, IT Development Work daily to complete QA reviews of plan implementations and changes within a specified deadline Assist in program changes and testing of the changes. System enhancements review and approval Run impact analysis and system queries Train clients/internal partners on RxClaim Maintain project logs Work on many focus groups.(BPG Logic, Cross Accumulators) Submit change request for coding as well as acting as a liaison to confirm Client intent.

July 2008 Nov 2009

CVS|Caremark RX

Irving, TX

Benefit Relationship Manager Work with Clients to implement new business, maintain/enhance existing business and document client changes. Perform gap analysis from Research and analyze claim information in RXClaim to verify claim(s) adjudicated accurately and determine cause of failures for correction Liaison between Client and internal partners: Implementation Manager, Strategic Account Executives, IT Development Work daily to complete QA reviews of plan implementations and changes within a specified deadline Assist in program changes and testing of the changes.

System enhancements review and approval Run impact analysis and system queries Maintain project logs Manage inventory of change requests

December 2006 - July 2008 Client Benefits Specialist

CVS|Caremark RX

Irving, TX

Process Client requests for changes in plan design or to create new plans for new groups/business. Research and analyze claims adjudication Run testing on changes or new plans for validation of changes. Analyze test results to ensure accuracy and client intent Perform Quality Checks UAT Testing and Macros Ft. Worth/ Irving, TX

Aug 2004 - Dec 2006 Caremark RX

Clinical Pharmacy Technician/Offline Technician Assist Patients with questions regarding their prescriptions Assist Account Managers with Clinical issues Participated in a pilot program and provided detailed analysis of systems and identified gaps Mentored new hires Advance PCS Ft. Worth, TX

Aug 2001 - Aug 2004

Rx Entry Tech and Rx Entry Trainer Trained Co-workers to teach Cross Training Class for technicians in other departments Wrote exams and created all materials utilized in the technician training class Audit Co-workers for compliance to the work instructions and dispensing guidelines Mentored new hires Analyzed entry errors and assisted with action plans for the group and for individuals Taught advanced training class for two years consisting of law, pricing calculations, quality control and translating prescriptions