Thapar University

School of Management and Social Sciences

Total Quality Management (UHU-033)

BE

Instructor: S. C. Bose, S. Singh, S.Chhabra, K. Walia

EST-May 17,2011 Time: 3 Hours, MM: 45 Note: (1) All questions are compulsory. (2) Answers should be brief and to the p oint. (3) Stepwise calculation is required
1. (a) Four samples each of stopwatches were picked up at random from the assembly line. Ten times the samples were pick ed up. The indicati on of the speedometer for a true value of 300 seconds were checked and noted . The values indicated by the variou s sampl es are given below. Plot mean and range chart with warning lines. Give conclu sions . (5)

1 301 288 299 300

2 3 299 302 301 300 299 299 301 300 A2 = 0.577

4 300 298 302 302

5
306 368 302 307

6 300 299 301 300

D3=

7 302 298 301 301 D'1=

8
301 299 29 9 302
2.114

9 303 300 295 300

10 30 1 300 310 302

(b) An automobile company has a painting section. The number of defects

was counted in an area of 1meter by 1 meter of the chassis. The number of
defects for the same area in the different samples is listed in the table below.
Plot C chart and give conclusion. (3.5)

(c) What is Central Limit Theorem? If the sample size is very small, Can we
appl y central limit theorem? (3.5)
2. (a) Natraj autom obile company wants to upgrade its present range of products by the help of six sigma methodology. Explain six sigma methodology that the company should adopt to achieve the said goal. (b) State at least four differences between Kaizen and breakthrough innovation. Which one of these is better to improve quality and why?

(4)

(4)

(c) Explain with the help of examples, how Kanban helps in managing flow of goods in the assembly line? (3)

P.T.O

/iJ?

(3) (a) What is ISO 9000? Explain briefly the need to convert two party system into three party system in quality man agement. (2+3=5 ) (b) Explain briefl y the foll owing concept of House of Quality: (i) Pri oritized customer requirement (ii) Technical correlation matrix (iii) Cust omer competiti ve assessment

(2x3==6)

(4) (a) State the difference between sequential engineering and concurrent engineering with the help of produ ct development flow diagram. (3.5) (b) "The simplest way to determine if a cause and effect relationship exists between two variables is to plot scatter diagram". Explain the validity of this sentence with an example. (2) (c) What is the main purpose of Check Sheet ? What is the role of creativity in
~? ~)

(d) Explain how an organization might benefit from benchmarking organi zation in a completely differ ent industry.

(3.5)