IBM India Limited - A Profile

IBM India Limited, a subsidiary of IBM Inc. (International Business Machines Corporation), was set up in September 1999. IBM has been present in India since 1992, then through a joint venture with the Tata Group. Since its inception, IBM India has expanded its operations considerably with offices in 14 cities and regional headquarters in Bangalore, New Delhi, Mumbai, Kolkata and Chennai. The company has emerged as one of the leaders in the Indian Information Technology (IT) Industry. Products and Services Portfolio: IBM has the e-business capabilities, products, services and partner network to help large and small enterprises plan, build and implement the e-business infrastructure they need to thrive in the Internet economy. Linux support has further enhanced IBMs e-business infrastructure enabler capability. IBM is the only company in the world that offers end-toend solutions to the customers from hardware to software, services and consulting. The company also offers finance and leasing facilities to its customers. IBMs Hardware offerings: Personal Computing Division offers a range of personal computing devices such as IBM ThinkPad notebooks, desktops, workstations and monitors. This integrated family of end-to-end Think offerings are simpler, reliable, more secure and resilient; and require fewer resources to deploy, manage and support. Enterprise Server Group offers a portfolio of servers, storage and print solutions to meet all e-business requirements. The eServers (xSeries, iSeries, pSeries, and zSeries) offer a broad range of products from low-range, mid-range to high-end servers and mainframes, presenting customers with the best technologies and practices to support their e-business infrastructure requirements. IBM has been providing leading-edge storage technology to organisations around the world for nearly half a century. IBM offers a complete portfolio of storage networking products and solutions that not only includes LTO, SAN, NAS but also IP Storage iSCSI appliances and gateways. IBM Software Group offers its customers comprehensive solutions to meet their e-business requirements. IBM Software is organized around four segments offering best-of-breed solutions for financial services, manufacturing, process, distribution, government, infrastructure and small & medium business sectors: Transformation and Integration: A family of middleware called the IBM WebSphere software platform that focuses on the fundamental IT infrastructure required for any ebusiness initiative planned by organisations. Key products that are central to the

WebSphere software platform include: WebSphere Application Server, WebSphere Commerce Suite, WebSphere Studio, MQSeries, VisualAge development tools and CICS. Leveraging Information: Focused on gathering, managing and analyzing reams of data for organisations, IBM offers a portfolio of database management tools such as DB2 Universal Database, IBM Content Manager, DB2 OLAP Server, DB2 Everyplace, IBM Warehouse Manager, IBM Enterprise Information Portal, and HotMedia. About 70% of all the corporate data in the world is managed by IBM software residing on IBM servers. Data management continues to be an area of significant growth for the company. Leveraging Know-How: The Lotus product line helps organisations leverage its collective wisdom to increase responsiveness and innovation through tools that enable information sharing, knowledge management and collaboration with partners, suppliers, employees and customers. Managing Technology: IBM helps its customers manage complex networks running on multiple platforms through its Tivoli range of products. Tivoli software provides a seamlessly integrated, flexible and secure e-business infrastructure management solution for traditional enterprises, emerging e-businesses, and Internet businesses IBM Global Services, is one of the largest players in India offering IT services such as Integrated Technology Services, Strategic Outsourcing and Learning Services. IBM Business Consulting Services (IBM BCS) is the newly established consulting arm of IBM Corporation, formed after the merger of erstwhile PwC Consulting and IBM globally in 2002. With more than 60,000 consultants and professional staff in more than 160 countries globally, IBM Business Consulting Services (IBM BCS) is the world's as well as Indias largest consulting services organisation. IBM Business Consulting Services provides clients with business process and industry expertise, a deep understanding of quality technology solutions that address specific industry issues, and the ability to design, build and run those solutions in a way that delivers bottomline business value. In India, IBM BCS offer businesses, quality solutions, ranging from Strategic Consulting, Supply Chain and Operations, Financial Operations, Human Capital, Customer Relationship Management, e-business integration, Business Transformation Outsourcing across a broad spectrum of industry segments including Communications, Distribution, Finance, Industrial and Energy and Utilities. IBM Global Financing, provides flexible and attractive financing and leasing programs to fund Information Technology (IT) requirements of Indian customers. IGF helps customers through greater access to the hardware, software, solutions and services essential to compete in the global marketplace.

Customers can buy IBM products from its Business Partners. Also, IBM sells its range of desktop computers, ThinkPad mobile computers and Netfinity Intel-based servers or through ShopIBM (htttp://www.ibm.com/in), an online product store. India is an important market for IBM and the company has been making significant investments from time to time. IBM Solution Partnership Center, Bangalore: (One among 10 facilities worldwide) Independent Software Vendors are encouraged to port their solutions on IBM platforms in this Center and develop Web based applications for Indian customers. Linux Solution Center, Bangalore: (One among 7 facilities worldwide) The center supports Business Partners and Independent Service vendors across the ASEAN / South Asia region. IBM Linux Competency Center, Bangalore: (One among only 4 facilities in Asia) This center develops standards and embedded software for open source, undertaking high-end research in the area for IBM Worldwide. Software Development Centers, Bangalore and Pune: The two labs focus on design, development and implementation of solutions for IBM's worldwide customers and laboratories. The facility enables development of operating systems including Linux, networking protocols, high-end graphics and multimedia, databases and compilers, parallel computing, object oriented technology, Java, XML and high end applications in manufacturing, banking and finance, telecom and media, and retail and distribution. India Research Laboratory, Delhi: (One among 8 facilities worldwide) The Laboratory built in association with Indian Institute of Technology, Delhi is focusing on areas critical to expanding India's technology infrastructure including weather forecasting, electronic commerce, supply chain management and distribution, cellular and mobile telephony systems and distance learning. Global e-business Software Center, Gurgaon: This state-of-the-art center combines IBM's global experience and technology expertise to deliver e-business solutions for Indian organisations. The Center offers IBMs customers a range of services including technical consultation, proof of concept and technical presentations, implementation planning, solution architecture, application design and development, deployment, and education and training. The e-Governance Centre, a part of this facility offers technology, support and infrastructure to help governments and Total Service Providers to design, develop, test and port prototypes of e-Governance applications. Manufacturing Facility, Pondicherry: Set up in 1999, the plant currently manufactures commercial desktops, low and mid-range servers. Local manufacturing has helped in reaching products to customers faster, besides giving the flexibility to configure the systems to specific customer requirements

IBM shares the belief that India can unleash its true potential only through making IT available to and usable for large numbers of people. A key area of action is IT education, and particularly education for the masses. IBM has partnering relationships in India with a number of educational institutions including the IITs at Delhi, Kanpur and Chennai. The company is making a significant contribution to the field of mass education through its support to the Bharatiya Vidya Bhavan. IBM has contributed equipment, software and a three-year grant towards operational expenses to the Bhavan's Mumbai and Delhi Centers. IBM has also set up an IT Center in Mumbai in association with Victoria Memorial School for the Blind to impart IT education to visually impaired people. IBM looks forward to continuing its multi-faceted contribution and is committed to India, both as a market and as a resource base.