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A Summer Training Report For

Submitted to

NARMADA COLLEGE OF SCIENCE & COMMERCE, BHARUCH


Affiliated to

VEER NARMAD SOUTH GUJARAT UNIVERSITY, SURAT


In partial fulfillment of the Requirement for the degree of

BACHELOR OF BUSINESS ADMINISTRATION


Submitted By

Deepak S. Gupta
Roll No: 15
S Y BBA (Semester IV)

NARMADA COLLEGE OF SCINCE OF SCIENCE & COMMERCE BBA Programme Zadeshwar Bharuch MAY JUNE - 2008

DECLARATION
I here by declare that the report on summer training & project work entitled Employees Retention is a result of my own work & my indebtedness to other work / publication, if any, have been duly acknowledged.

Place: Bharuch Date: 26.6.2008

ACKNOWLEDGEMENT
Summer Training is the core part of our educational programme, BBA (Bachelor of Business Administration) Training develops the aptitudes, skills & abilities of person & I take this opportunity. I express my profound gratitude & feel especially indebted to Mr. Hemang Bhatt (P&A Executive) for providing guidance, knowledge & information to me. I would also like to express my heartily thanks to Mr. Dixit Chaddarwala (P&A Officer) & Mr. Nikhil Dhobi (P&A Trainee) for their kind direction & support. I thank all the members of Ion exchange who give their kind support & valuable time to me. I am very grateful to Ms. Smita Nair (HOD of BBA programme NCSC) for allowing me to take my summer training in such good company. I thank to Mrs. Rachana Vyas (lecturer) for arranging the summer training & giving guidance for training & I also would like to give thanks to Mr. Sandeepan Bandopadhyay (lecturer) for providing information of every related aspect of training & explaining format of report.

CONTENTS

CHAPTER NO 1 2 3 4 5 6 7 8 9 10 11

TOPIC GENERAL INFORMATION PRODUCTION DEPARTMENT HUMAN RESOURCE DEPARTMENT ACCOUNTS DEPATRMENT MARKETING DEPARTMENT PURCHASE & STORE DPPARTMENT QUALITY ASSURANCE DEPARTMENT DISPATCH & LOGISTIC DEPARTMENT INSTRUMENT DEPARTMENT SAFETY & ENVIRONMENT MINI PROJECT ANNEXURE

PAGE NO 1 11 12 19 20 29 30 41 42 45 46 51 52 55 56 57 58 61 62 63 64 72 73 - 75

CONTENTS OF TABLES
NO TITAL OF TABLES PAGE NO

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

TABLE 1.1 TABLE 1.2 TABLE 1.3 TABLE 1.4 TABLE 1.5 TABLE 2.1 TABLE 3.1 TABLE 3.2 TABLE 4.1 TABLE 4.2 TABLE 4.3 TABLE 4.4 TABLE 7.1 TABLE 11.1 TABLE 11.2 TABLE 11.3 TABLE 11.4 TABLE 11.5 TABLE 11.6 TABLE 11.7 TABLE 11.8 TABLE 11.9 TABLE 11.10 TABLE 11.11 TABLE 11.12

4 5 6 7 7 14 22 22 39 40 40 41 55 66 66 67 67 67 67 68 68 68 68 69 70

CH:1 GENERAL INFORMATION


BACKGROUND OF COMPANY
Ion exchange (India) limited is a leading water treatment company in India. IEI pioneered in India is one of few companies in the world with a range of technologies, products & services that covers the entire spectrum of water treatment. The head quarter in Mumbai & have wide network in India & abroad. The product is marketed through regional offices & branch offices located in all major cities of India. Manufacturing units are located at Ankleshwar, Patacheru, Hosur, Rabale & Goa.

The product range of company includes ION India Resins & related products, water & waste water treatment plants, Boiler & cooling water treatment, Chemicals, sugar chemicals, polymers & Zero-B household products (zero bacteria purifier) etc. Company is mainly catering goods & services to petro-chemicals, power projects, fertilizer, pharma, textiles, food processing & water purifiers and instrumentation and chemicals used for monitoring measuring and to improve and maintain water quality. The products are marketed in India & also exported to U.S.A, U.K & other countries in Asia & Africa. The Ion exchange resin unit produces the Complete range of gel, isoporous & macroporous cation and anion exchange resins for water and waste water treatment as well as speciality applications in pharmaceutical and chemical industry. ISO 9001:2000 and ISO 14001 certified fully automated manufacturing facility at Ankleshwar. FDA (India) approved pharmaceutical grade resin manufacturing facility.

Anlkeshwar unit The company manufacturing Ion exchange resins & related products since 1965. Ankleshwar unit established in the year 1993 & manufacturing wide range of water treatment, pharmaceutical grade resins & other special application. The unit has manufacturing capacity of 6500 m3 of Ion exchange resins & 150 mt of Pharma Grade resins annually. Processes are controlled through programmable logic controller with employee strength of 75. The product

range is marketed under the brand name of INDION Ion exchangers i.e Anion, Cation & pharma Grade resins. Ion exchange (India) ltd is a public ltd company.

VISION STATEMENT
To be the leader in our business which is so vital to peoples lives & the environment. Brief explanation of vision Industries faces the challenge of providing that a clean environment and economic well being are mutually compatible, adding value while reducing the use of resources and energy. There is urgent need to protect the water. We drink and use, the air we breathe, the soil on which our plants and crops grow. ION EXCHANGE vision arise from this global & environment overview. Companys core business relates to water, an increasingly scarce & precious resource; essential for all human activity & for life itself. Company treats water to meet requirement of society- for uses in homes, by communities, by industry, in agriculture. Company provide total solutions that purify water, conserve it by recycle, recover valuable products for reuse minimize the discharge of the pollutants in to our seas, rivers & lakes & reduce the load on the regenerative capacity of the environment.

MISSION STATEMENT
To provide the best value for money using innovative & integrated technology. To serve society by helping to create a clean environment.

To service for the well being of our stakeholders. To pursue the path of continuous improvement.

MILESTONES SINCE INCEPTION


YEAR 1996 1967 1971 1974 1978 1982 DESCRIPTION Ion exchange incorporated R & D sets up at Ambernath standard plants, ion Exchangers non standard. 50,000 bonus shares issued in prop. 1:5. 1,00,000 bonus shares issued in prop. 1:3. The Ion Exchange became the first company in India to apply reverse Osmosis as a complementary Process. The company diversifying in to chemical additivies for boiler & cooling water treatment in collaboration with Grace 1983 Dearborn of U.S.A The Introduction of condensate polish1983 - On 25th February, manufacture of water treatment chemicals was started at Patancheru near Hyderabad in Andhra 1987 1988 Pradesh. 9,82,570 shares issued in conversion of debentures in Nov. ION EXCHANGE entering in to polymer manufacture with the setting up of polyelectrolyte India Ltd, a joint venture 1991 company with SNF Floerger of france. The company entered in to marketing tie-up with Rohm & Haas France S.A; for the range of resins & polymeric 1994 absorbents. A joint venture company viz. Dearborn IEI India Pvt. Ltd. Was formed with Grace Dearborn Inc. USA a leading company in the water treatment chemicals field. The Company also entered into collaboration agreements with Elga Ltd. UK and US Filter/Permutit Inc. USA in the field of 1997 water treatment. ION EXCHANGE entered the field of waste Management & energy generation through Ion exchange Demag Pvt Ltd; a

2000 2003

joint venture with Mannesman Demang of Germany. ION EXCHANGE entered in to tie-up for Mircofilters with porker Hannifir U.S.A Members approved for to delist shares from Delhi stock exchange. (Table 1.1)

INVESTMENT IN PLANT & MACHINERY


Investment in plant & machinery is around Rs 20 crores (including new FDA & ETP plant)

PRESENT PROFILE
Board Of Directors Mr. G.S Ranganathan (chair man) Mr. Rajesh sharma (Vice Chairman & Managing Director) Mr. M.R Menon (Director) Dr. V. N Gupchup (Director) Mr. Abhiram sheth ( additional director) Mr. M. P Patni (Director) Mr. T. M. M Numbair (Director) Mr. A Marfatia (Director) Mr. Sampath Kumar (Director) Mr. Dinesh Sharma (Director) Mr. Aankur Patni (Director)

Registered office Tiecicon House, Dr E Moses Road, Mahalaxmi, Mumbai 400 0011

India. Bankers UTI Bank Ltd Bank of India State Bank of India Canara Bank Exim Bank Panjab National Bank

Authorised Share capital

Authorised Equity share capital is Rs. 15,00,00,000 (Rs.10 of each) Senior Management

Mr. R. Sharma Mr. A. Popat Mr. L.V.Keshav Mr. R.S. Rajan Mr. A. Mohapatra Mr. S. Ramcharan Mr. N. Samanth Mr. N.M. Ranadive Mr. S.N. Lyenger

Vice chairman & Managing Director Vice president-corporate Marketing Vice president-R&D corporate quality environment Management Vice president-Consumer products VP of HRD VP of Specialty Chemical VP of Water & Environment Vice president-Resin & Membrane Division Vice president-Standard System (Table 1.2) &

Dividend

Dividend of RS 2.00 (20%) per equity share is declared for the financial year ended 31st March, 10.

Auditors

M/S S.R. Batliboi & Co. Listing On Stock The companys equity share are listed at the Stock Exchange; Mumbai.

Distribution Of Share Holdings As On 31st March; 07

No. of shares

No. shares holders 11,073 893 387 93 44 42 97 119 12,748 (Table 1.3)

of %

Holdings

Less than 500 501-1000 1001-2000 2001-3000 3001-4000 4001-5000 5001-10,000 10001 & above Total

86.86 7.00 3.04 0.73 0.35 0.33 0.70 0.93 100

14,88,004 6,86,044 5,62,643 2,42,273 1,59,616 1,97,029 8,10,420 78,44,932 1,19,90,961

12.41 5.72 4.69 2.02 1.33 1.64 6.76 65.43 100.00

Resin Manufacturing Plant Unit -2, 5811 12 - 13, GIDC Ankleshwar Industrial Estate; Ankleshwar 393 002 Bharuch;

Gujarat.

PERFORMANCE GRAPH OVER LAST THREE YEARS

Net profit (Rs. In crores) Dividend % EPS in (Rs)

March08 15.66 20% 8.12 (Table 1.4)

March07 10.33 15:00 4.86

March06 5.05 10:00 4.29

PRESENT MANPOWER STATUS

Managers Executives Officers Technicians Trainees & clerical staff Apprentice Total (Table 1.5)

8 11 49 22 8 4 94

ORGANISATION STRUCTURE

CHAIR MAN

BOD

GM

VP OF HR

VP OF PURCHASE & STORE

VP OF QC

VP OF ACCOUNTS

VP OF PRODUCTION

DM

DM

DM

DM

DM

IN CHARGE

IN CHARGE

IN CHARGE

IN CHARGE

IN CHARGE

EXECUTIVE

EXECUTIVE

EXECUTIVE

EXECUTIVE

EXECUTIVE

OFFICER

OFFICER

OFFICER

OFFICER

OFFICER

TRAINEE

TRAINEE

TRAINEE

TRAINEE

TRAINEE

TYPES OF COMMUNICATION CHANNEL


Functional diagram

Management

Works Managers

Plant manager

IT STORE HR

Q.C

ACCOUNTS

INSTRUMENT PRODUCTION ENGINEERING

Person Working For & Behalf Of Organization

Internal communication through E mail, electronic media, Internal circular, memos, meetings, posters & one to one communication. External communication through memos, meetings & one to one communication.

PRESENT PRODUCT MIX


The company mainly produces cation, Anion & Pharma based resin. The products are classified into sub group as mentioned below

CATION

Macroporous

Gel

Strong base

Weak base

Strong base

Weak base

INDION 740 INDION 730

INDION 850

INDION 220 Na INDION 225H INDION 225H (MB)

INDION 236

ANION

Isoporous

Macroporous

Gel

Strong base

Strong base

Strong base

INDION FFIP INDION FFIP (MB) INDION NIP

INDION 810 INDION 820 INDION 830

INDION GS 300 INDION 400

LIST OF COMPETITORS

Regional & National competitors Tharmix Ltd, Mumbai Ecoboard industrial Ltd, Mumbai ESL industries Ltd, Mumbai TTQ industrial Ltd, Mumbai Octal

International competitors Roman Harsch, South East Asia Puerolide, USA

OVERALL ORGANIZATION CULTURE


There are some values of Ion exchange like Giving their customer the best value for money Helping to protect the environment through conservation & recycle of non renewable resources Establishing policies & system to achieve organizational objectives through team work & individual initiative Pursuing excellence through continuous research & development & employee training. Work ethics that are in sired by professionalism & integrity Contributing the wellbeing of the communities A safe & congenial work environment respect for our employees & concern for their welfare Environmental policy is communicated with all employees Superior provide guideline & motivation to the subordinates Co operative nature of all employees in the organization Protecting & promoting the physical & mental health of employees At morning all employees are to be gathers at assembly point for prayer & then go for work.

CH:2 PRODUCTION DEPARTMENT


DEPARTMENTAL STRUCTURE

SENIOR PRODUCTION MANAGER

PRODUCTION MANAGER

PRODUCTION EXECUTIVE

SHIFT IN - CHARGE

PRODUCTION OFFICER

ACTIVITIES OF PRODUCTION DEPARTMENT


Monthly schedule of requirements of raw material is prepared. Monthly schedule of production is prepared. Schedule of requirement of raw material is given to purchase manager. If there is a problem in machinery or process of production; production officer directly contact with engineering unit. When the finished product is ready; sample of product is given to QC department for checking the quality of product. Solving the product related problem.

Prepared the rough idea of yearly need of raw material.

TYPES OF PRODUCT & THEIR SPECIFICATION

PRODUCT NAME

APPLICATION Demineralization

RESIN TYPE in Isoporous and Strong Base Anion Isoporous

MATRIX TYPE Crosslinked Polystyrene Crosslinked Polystyrene Crosslinked Polystyrene Styrene DVB

INDION FFIP INDION FFIP (MB) INDION NIP

co-current

counter current mode Use in mixed bed

(Superior sphericity) Strong Base Anion Demineralization in Isoporous co-current and

INDION 300

Strong Base Anion counter current mode GS High strength resin Gel for demineralization, condensate polishing and caprolactum Strong Base Anion

INDION 400

purification GS High strength resin Gel for water Strong Base Anion in Macroporous and Strong Base Anion demineralization Demineralization co-current

Styrene DVB Styrene DVB Styrene DVB

INDION 810

INDION 820

countercurrent mode Demineralization in Macroporous co-current and countercurrent mode Removal of organics

Strong Base Anion Styrene Macroporous Strong Base Anion Styrene Gel Strong Acidic Cation DVB DVB

INDION 830

and

colour

from

water Standard grade resin INDION 220Na for water softening

INDION 225Na INDION 225H

Premium grade resin Gel for water softening Strong Acidic Cation Gel Demineralization and dealkalization Superior sphericity, Strong Acidic Cation Gel

Styrene DVB Styrene DVB Styrene DVB Styrene DVB Crosslinked polyacrylic

INDION 225H(MB) INDION 850

Premium grade resin Strong Acidic Cation for use in mixed bed Removal of strong Macroporous acids from water Weak Base Anion Removal of alkalinity Gel from water Weak Acidic Cation in Macroporous and Strong Acidic Cation

INDION 236

INDION 740

Demineralization co-current

Styrene DVB

INDION 730

countercurrent mode. Demineralization in Macroporous Strong Styrene co-current and Acidic Cation DVB Styrene DVB Crosslinked polystyrene Mixed bed Crosslinked polystyrene

countercurrent mode. INDION FR10 Removal of Fluoride from water INDION CAM To produce -1 water INDION MB 6 Super SR anion water (Table 2.1) regenerated resin for

high Mixed bed

purity demineralized

mixture of cation and producing ultrapure

RAW MATERIAL USED


Styrene

Divinyle benzene Methanol Ethylene ethical dimethaylate Calcium chloride HCL DM 14 Caustic Trimethyle Amine Di methyl Amine Benezene peroxide Chloro sulphonic acide ISO butanol Alcohol Gelatine Sodium chloride Potassium permanganate Sodium sulphite Hydrogen peroxide Lithium carbonate Amino ethanol Pera Methyle Acrylate Methyle Meth Acrylate Thio urea Sodium igno sulphnate Ferric chloride Aqua stab A Ethylacrylate Oleum Ferrous surphate Urea

ISO propanal Benzyle peroxide Strong acid cation Na Z Ethyle hexanol

Brief explanation of production process & its flow chart


For cation

Styrene / DVB ( Divinyle Benezene)

Polymer beads process

Sulphonation

Dilution

Washing

Regeneration by NaoH

Finished goods

Brief explanation of process of Cation Styrene / DVB ( Divinyle Benzene)

These two types of raw materials are used in the process of cation. Polymer beads Process Catalyst Styrene Reaction At the first stage of the process; styrene & DVB are used as a raw material. The process of polymerization takes place at 80c temperature in the ractor. then material is passed in the other ractor. The material is washed with process water for removing unnecessary particles. At the stage of drying & screening the beads are being first dried in the dryer machine for removing the moisture from the further process in screening machine. In this machine the beads are separated as per the size. At last the polymer beads are ready then it will send for further process. Sulphonation Polymer beads

In the process of Sulphonation the polymer beads are added with acid & oleum & then the standard beads are Prepared & this material is passed to other ractor for cooling. The ractor is cooled up at some level. Dilution

After the adding the oleum in the material the next process is to dilute the material for removing the acid contain particles.

Washing

In this steps the material is washed by process water

For Anion

Styrene / DVB

Polymer beads process

Chloromethlylization

Animation

Neutralization

Washing

Finished goods

MATERIAL HANDLING EQUIPMENTS


Fork lift Pallets Trolley

Pipes for liquid raw material

Inventory Management
ABC Analysis used for inventory management. ABC analysis used for both type of inventory management those are raw material & finished goods.

Co-ordination between
a) Store & Production Production department gives monthly schedule & requirement of raw material to the purchase department & store department keeps stock as per requirement. Store department issue the raw-material to production department & keep the records of issue. b) Dispatch & Production Dispatch also helps the production for know the delivery time of goods & how much the quantity should be produced. c) Purchase & Production Production department always keep contact with Purchase department for requirement of raw material & timely give order of raw material to purchase department. Production department gives monthly order of requirement to purchase department. d) Engineering & Production Engineering unit perform mechanical work. If any mechanical abnormality or problems are found in production plan engineering unit immediately helps the production plan. As per schedule; the engineering check & maintain the machinery to avoid delay & disturbance.

CH: 3 HUMAN RESOURCE DEPARTMENT


DEPARTMENTAL STRUCTURE

VICE PRESIDENT OF HR

DIVISIONAL MANAGER

UNIT IN - CHARGE

EXECUTIVE

OFFICER

TRAINEE

Activities of HR department
Recruitment, selection & deployment of employee Time keeping Training & development Guest Hospitality Security Administration Maintain Industrial Relationship Manpower planning Contract labour management

License renewal & to maintain zero statutory fault Co operate communication Motivational & recreational Activities House keeping, Gardening, painting MIS preparation Welfare facilities Family visit Counseling Interaction to employees Give Motivation to employees & co-ordination with Top management

Function of Time office


Shift updating & Maintenance of electronic punching system Card maintenance Leave card Double duty card Shift change card See - off card Out door duty card Updating leave with wage register Maintaining overtime register To display notice & co ordinate with employees Compliance leave card, shift change card, weekly off card & updating muster roll Issue of leave card, see off card including balance of leave in the beginning of year Preparation of MIS daily, weekly, fortnightly & monthly Encashment of leave Verification of leave, over duty, double duty in line with guideline & leave rules to employees

Induction & orientation of new comers with the organization, leave rules, documentation requirement, approving authority Preparation of wage & salary advise Co ordinate with pay roll of preparation officer Resolving queries in co ordination with Accounts & HR Distribution of pay slip Maintaining secretion of entire record Preparation of report pertaining to late comers, early go, short leave, leave with out pay, out door, see off etc Report to immediate in charge in case of any queries to resolve

Organization leave policy Types of leave SL CL PL TOTAL (Table 3.1) Work shift Sr no 1 2 3 4 Shift General shift First shift Second shift Night shift (Table 3.2) Timing 9.00AM to 5.30PM 6.30AM to 2.30PM 2.30AM to 10.30PM 10.30AM to 6.30AM 7.5 7.0 21.0 35.5 Days

DETAILS IN EMPLOYEES PERSONAL FILE


When new employee join the organization; HR department take information from them & keep the records of the details of employees in employees personal file. Employee personal file contains the below information. Name

Fathers name Mothers name Photo Permanent address Communication Address Date of Birth Martial status Grade section Home town Date of Joining Date of Conformation Qualification Employee code Salary Contact number Blood Group Pan no. E-mail Id Designation Experience of work Nominates Married date Past working company Reference

HUMAN RESOURCE PLANNING, RECRUITMENT & SELECTION


Process of Human Resource Planning

First of all analysis the organizational strategy & remove the hurdles; anticipate Manpower requirements. In which department the manpower is required. For how much time the Manpower is required like Full time, part time etc. In which Grades & category of employees are required. Nature of work, complexity, criticality of work is also seen. Take the review of departments about the requirement of skilled & unskilled persons. Identified the source of getting manpower. Decided the Methods & Techniques Recruitment. Fore casting Demand for human resource. Identified the gaps of Manpower by comparing demand forecasts & supply forecasts.

Recruitment & Selection Process Requirement of human resource is collected from different departments. Collect the details about the necessary skill, qualification, experience is required from the candidates. Number of employees required in departments. Used the Internal & External source of recruitment Collect the bio data of candidates. Scrutinizes the bio-data with required skills, qualification & other characteristic. Take the Review of Manager of Department. Identified the prospective candidates Calling the candidates for primary interview Primary interview of the candidates is conducted

Then followed the short listing process & identified the suitable candidate Asking for fill the application blank Secondary interview of candidates is conducted Take the review of the departmental managers & both the HR manager & departmental managers are agree then go for further procedure

Calling the candidates for medical check up including physical fitness Check the reference of candidates Give the final approval

PERFORMANCE APPRAISAL SYSTEM FOR DIFFERENT LEVEL


Performance Appraisal system is same for all level of employees. 75% of weight age is given to KRA (Key result Area) & 25% of weight age is given to discipline. Discipline includes the time accuracy communication, interpersonal relational ship, regularity etc & 10 -10 marks is given to each. 1, 2 & 3 grades are given to who get marks between 6o above, 60 -80, below 60 respectively.

PROMOTION POLICY
Promotion is given to employees as per the performance appraisal system. Promotion is given to employees on the basis of performance.

TRAINING & DEVELOPMENT INCLUDING FEEDBACK PROCESS


Training process Training needs of persons working for on behalf of the organization are identified & imparted as & when required. HR & administration In charge reviews the training needs in consultation with works manager & finalized the yearly training plan & faculty for the training. HR & Administration in charge organized training programmes based on monthly training plan. To identify requirements of organization To identify the critical areas where training is to be given on priority basis To prepare the groups of employees or batches of employees for providing training To contact with outside agencies for the training programme in company premises, if necessary. To evaluate the effectiveness of training by administrative feedback & employees feedback Different method of evaluating training is used like Arranging structured interviews with trainees Comparing trainees performance on the- job before & after training A training programme is evaluated in terms of employees comment & reaction during training period Identified the employees who required the retraining Give feedback to employees about their lacking areas after evaluation of training

Retraining is given to required employees with the others employees in next training or rearranges the training programme for employees, if possible.

Safety training, environment training, attitude related training is given to all employees as per the yearly scheduled Induction Training & safety training is compulsory for all new comers Also prepare the records of all organized training programme , employees feedback, evaluation etc

TYPES OF TRAINING PROGRAMMES FOR EMPLOYEES


Induction Training Safety Training On job Training System ISO 9000 & 14000 related training Environment Training Process training Behavioral Training Functional training Product characteristic & features related Training QC related training On side emergency Training

AVERAGE TRAINING MAN DAYS/ HOUR PER EMPLOYEES


Man hour obtained is =2961 /90 = 32.9 Average training hours per employee = 32.9/8

= 4.11

WAGE & SALARY STRUCTURE


Salary structure In all departments, there is a grade system of all level employees. Three grades (1, 2, 3) are given to employees & as per the grade system salary, authority & responsibility of employees are decided. Salary structure contains the following Basic + DA HRA Education allowance Special allowance

Wage structure Requirement of labour is fulfilled through contractor. Contractor provides both skilled & unskilled labours to organization. Weekly wage, Daily wage, Monthly wage is given to labour as per the type of work. Piece wage system & time wage system, both are used for payment of wages to labour as per the type of work.

WELFARE ACTIVITIES
Transportation Free snacks on coupons

First aid treatment Issue of napkins & pens Issue of uniforms, shoes, soaps Picnic once in year Celebrate the Sport week, Environment Day, Safety week On environment day & Safety week; there is an arrangement of different competition like essay, poems & slogans, free hand skates etc.

Housing facility for managers & executives Medical facility

INDUSTRIAL RELATION ENVIRONMENT


Cordial & sound Interpersonal relation of between employees & employers Superiors motivate & guide their subordinate for their work Superior solve the problems of their subordinate with interaction

ACTIVITIES CARRIED OUT TOWARDS ORGANIZATION DEVELOPMENTS


Readers club Family visit Motivation Activities Recreational Activities Maintaining healthy Internal & external relationship

CH:4 ACCOUNTS DEPARTMENT


DEPARTMENTAL STRUCTURE

ACCOUNTS MANAGER

SR. OFFICER

OFFICER

TRAINEE

ALL ACTIVITIES OF ACCOUNTS DEPARTMENT


Passing the purchase related bills. Passing the sales related bills. Payments of various taxes. Inventory control. Petty cash handling. Submitted monthly report of activities to Head office. Calculating depreciation on Fixed Assets. Preparing cash flow statement. Preparing the ledger, journals cash book etc. Preparing budget.

FUNCTION OF AII DEPARTMENTAL EMPLOYEES


Manager The main Function of prepare the budget; Inventory management & MIS report Audit. Account officers The main Function of Account officer is bill passing of raw material, other purchasing items, over all bank related work, payment of taxes. Receive the order of manufacturing the resin, activity related to sales order execution etc. Account Trainee Handling the petty cash, journals, ledgers etc.

BUDGETARY CONTROL SYSTEM / PROCESS


Budget Manual Budget manual is the system that management prepares for annual budget of the company & makes annual financial planning for the production & other policies & departments. Principle budget factor Principle budget factor are to be considered in preparing budget are as follows.

Annual sales & purchase Production cost Purchase & selling expense Factory & Administration expense

Budget period Company prepares the one year budget. Budget period is from 1 st April to 31st March. Budget Centers Budget center involve all the department of the Organization. All departments prepare their own departmental budget. Managers of the departments are responsible for preparing the budget of their respective department. All the managers of department have to meet often to discuss the provision of budget. They discuss the one another departmental problems in meetings.

ACCOUNTING SYSTEM / METHOD


Accounting Method is Double Entry book keeping.

RATIO OF LAST 2 FINANCIAL YEARS


Liquidity Ratio Current ratio = Current Assets Current Liabilities 06-07 = = 05-06 = = 2,24,17,39,535 1,69,57,54,369 1.32 : 1 1,75,03,20,604 91,56,21,885 1.91 : 1

Liquid Ratio = Liquid Assets Liquid Liabilities 06-07 = 2,12,95,98,861 1,69,57,54,369 = 05-06 1.26 : 1 91,56,12,885 = 1.76 : 1

= 1,61,11,43,784

Liquid Assets = Current Assets - stock 06-07 05-06 = 2,24,17,39,335 11,21,40,674 = = 2,12,95,98,861 1,61,11,43,784 = 1,75,03,20,664 13,91,76,880

Acid Test Ratio = Quick Assets Liquid liabilities 06-07 = 29,63,81,347 1,69,57,54,369 = 0.17 : 1 05-06 = 28,46,23,286 91,56,21,885 = Quick Assets 06-05 05-06 0.31 : 1

= CA Stock Debtors = 2,24,17,39,535 11,21,40,674 1,83,32,17,514 = 29,68,81,347 = 1,75,03,20,664 13,91,76,880 1,32,65,20,498 = 28,46,23,268

Profitability Ratio Gross Profit Ratio = Gross Profit X 100 Net Sales 06-07 = 1,15,08,76,416 4,05,92,28,474 = 05-06 = = Gross Profit 06-07 05-06 28.35% 96,08,81,802 2,94,20,48,834 32.66% X 100 X 100

= Net Sales Cost of goods sold = 4,05,92,28,474 2,90,83,52,058 = 1,15,08,76,416 = 2,94,20,48,834 1,98,11,97,032 = 96,08,51,802

Net Profit Ratio 06-07

= NPAT Net Sales = = 5,98,53,336

X X

100 100

4,05,92,28,474 0.15% 5,05,48,729 1.79% X 100 2,94,20,48,834 = 05-06 =

Return On Shareholders Fund = 06-07 = = 05-06 NPAT Shareholders Funds 5,98,53,336 1,14,10,52,923 5.25% X 100 1,07,35,19,782 = 4.71% = 5,05,48,729 X 100 X 100

Return On Equity Shareholders Fund = 06-07 = = 05-06 = = NPAT Preference dividend Equity Shareholders Fund 5,98,53,336 11,99,09,610 49. 92% 5,05,48,729 11,41,02,110 44.30% X 100 X 100 X 100

Return On Equity Capital = NPAT Preference divided Equity Share Capital 06-07 = = 05-06 = = 5,98,53,336 11,99,09,610 Rs 0.50 5,05,48,729 (-) 11,41,02,110 Rs 0.44

Activity / Efficiency Ratio Stock turn Over Ratio = Cost Of Goods Sold Average Inventory 06-07 = = 05-06 = = Average Inventory 06-07 = = = 05-06 2,90,83,52,058 12,56,58,777 23.14 times 1,98,11,97,032 14,33,20,064.5 13.82 times Opening stock + Closing stock 2 13,91,76,880 + 11,21,40,674 2 12,56,58,777

= 14,74,63,249 + 13,91,76,880 2 = 14,33,20,064.5

Inventory Holdings periods = 06-07 = 365 23.14 = 15.77 = 16 05-06 = = = 365 13.82 26.41

365 Stock turn over Ratio

Days

26 Days X x 365 365

Debtors Ratio = Trade Debtors Credit Sales 06-07 = 1,83,32,17,514 4,05,92,28,474 = 164.84 = 05-06 165 Days Days

= 1,32,65,20,498 2,94,20,48,834 = 164.57 = 165 Days Days

365

Operating Ratio = CGS + Operating Expenses Net Sales 06-07 = = 05-06 = = 2,90,83,52,058 + 95,85,08,050 4,05,92,28,474 95.26% 1,98,11,97,032 + 78,97,94,796 2,94,20,48,834 94.19%

100

X 100

100

LONG-TEAM & SHORT-TEAM FINANCE


Long team of finance Equity share Retain earnings Team loans from bank

Secured loans Cash credit from bank Loan from the bank

Unsecured loans Fixed Deposits Inter corporate Deposits Loan from banks

WORKING CAPITAL MANAGEMENT


Working capital Requirement Requirement of working capital fulfilled by the head office. Vice president of Finance department at head office Manage the working capital of unit. Cash inflow All the checks received by head office from the parties. If any check received by the unit; they send all checks to head office. So unit is not directly responsible more managing the cash inflow.

Cash out flow Pay the purchase related bills in credit of 30 to 100 days or 90 180 days. Pay all the tax on time; not before the time is available or after the available time. Inventory Management ABC Analysis is used for the Inventory Management.

Credit Management If customer is often purchasing the goods from the company. Company gives more credit to those parties & also gives discount as per the quantity bought by them. If customer is new of the company; then credit facility provided by company is not fixed.

IN CASE LISTED SECURITIES, MOVEMANTS OF PRICES DURING THE LAST ONE YEAR ON A MONTHLY BASIS
Month April, 2006 May, 2006 June, 2006 July, 2006 August, 2006 September, 2006 October, 2006 November, 2006 December, 2006 January, 2007 February, 2007 March, 2007 (Table 4.1) High (RS) 109.90 145.75 121.00 87.00 89.00 95.00 95.00 122.00 118.00 149.75 183.70 161.70 Low (RS) 90.00 99.00 60.10 69.05 72.10 78.15 81.60 82.00 90.00 96.10 130.00 115.00

DEPRECIATION

Straight line depreciation method is used for calculating the depreciation on fixed Assets, plant & machinery.

Assets Buildings :- Other than factory Building Factory Building Plant & Machinery Effluent Treatment Plants Modules & Dies Furniture & Fixtures Office equipments Vehicles Computers (Table 4.2)

Rate Applied 5% 5% 12.5% 20% 20% 10% 15% 20% 16.25%

MEETINGS
Types & Frequency of Meetings Types of Meetings Annual General Meeting Emergency General Meetings BOD Meeting Safety Committee Routine Meetings Operational Review meeting Quality Control Meeting (Table 4.3) Records of the Meetings Company Secretary, Mr Millind Puranik, Keeps record of all BOD Meetings & annual General Meeting. Frequency of meetings Once in a year If needed 7 times in years Monthly Basis Second Saturday of every Month Monthly After two Month

FINANCIAL MIS
Monthly production report. Monthly statement of Machinery used. Monthly statement of sales of finished good. Monthly statement of purchase of raw material.

Monthly statement of raw material consumption. Reports related to increase & decrease in sales.

COMPUTER MANAGEMENT

SOFTWARE

USED

TO

FINANCIAL

Finnacle is used to assist in financial Management.

FINANCIAL STATUS OF 5 YEARS


( Rs in lacs)

Year Income Profit before tax Tax ( excluding fringe benefits) Fringe Benefits Profit After Tax Dividend Retained Earnings Fixed Assets Investment Net current Assets Miscellaneous Expenses Share Capital Reserve & surplus Borrowings

06-07 44215 1033 337 98 598 211 388 4925 642 11506 _ 1199 10199 5675

05-06 32457 703 74 124 505 131 374 4234 416 13526 20 1141 9582 7473

04-05 26105 501 21 _ 480 127 353 4208 308 13316 47 1113 9168 7598

03-04 21532 265 69 _ 196 124 72 4454 301 12221 76 1099 8769 7184

02-03 19457 296 116 _ 180 122 58 4640 285 12676 111 1082 8079 7951

CH:5 MARKETING DEPARTMENT


DEPARTMENTAL STRUCTRE
MARKETING MANAGER

SCOR (SALES CORDINATOR RESIN)

BRANCH IN CHARGES

CO (COMMERCIAL OFFICER)

ALL ACTIVITIES OF DEPARTMENT


Inquiry handling Market research Customer feedback evaluation Customer satisfaction survey Co ordination with factory & branches for sales related action To close loop with clients pertaining to any queries To close co ordination with units Obtaining market requirement & forecasting Advertising Entertaining customer

LIST OF COMPETITORS
The regional & national competitors Ecoboard industrial Ltd, Mumbai ESL industrial Ltd, Mumbai Tharmix Ltd, Mumbai TTQ industrial Ltd, Mumbai Octal

International competitors Roman Harsch, South East Asia Puerolide, USA

BRAND AVAILABLES
Zero B Indion Pharma base resin

MAIN MARKET OF COMPANYS PRODUCT


In India Ahmedabad, Amritsar, Banglore, Baroda, Chennai, Coimbutur, Delhi, Jaipur, Mumbai, Thane. In abroad Asia, Europe, U.K, U.S.A

DISTRIBUTION CHANNEL
Zero level One or two level

TARGET MARKET & SHARE


Target market of the company is 100% in India & share target market is more than 75% in present.

PROMOTIONAL MEASURES
Advertising through print media & internet Time to time sale promotion Direct contact to the Industries & customer

POSITION OF COMPANYS PRODUCT IN PLC


Companys product is in maturity stage in product life cycle.

SALES REVENUE
Sales revenue is 56 crores in last year & 82 to 95 crores is target in current year.

CUSTOMER SATISFACTION MEASURE & IMPORTANCE OF FEEDBACK


Analysis of data pertaining to delivery, post delivery (stated needs & implied needs), statutory requirements & other requirement of organization is done by marketing in charges & take appropriate action.

Customer satisfaction No compromise in quality Competitive rates Close watch & monitor the customers feedback Study of customer feedback on regular intervals

COMPETITIVE APPROACH

Give full satisfaction to customer Manufacturing quality level products

CH:6 PURCHSE & STORE DEPARTMENT


DEPARTMENTAL STRUCTURE

Purchase Manager

Executive

Officer

ACTIVITIES OF PURCHASE DEPARTMENT


Purchase Manager received Order of required raw material from the production department. Computerized system is used for selecting the vendor for purchasing raw material & for purchasing instrument & spare parts. Keep contact with different vendors & if new vendors come with better proposal; purchase department check the suitability of material & after discussing on it .They give their review for purchase. All payment bills are singed by purchase manager & then pass to Account officer for approval & payment of purchasing. Purchase department send the sample of raw material to QC department & QC department give approval that raw material content all required characteristics as per standard then purchase department give purchasing order to party. Local material is purchased by purchase department & non local material is purchased by head office in Mumbai & sends this material to Ankleshwar unit.

PURCHASE PROCEDURE
Purchase procedure of local Raw Material Purchase officer prepares the purchase order on the basis of indent, comparative statement, past performance of supplier, rate contract, product specification.

Selecting & evaluating the supplier. Purchase In charge selects the supplier for raising a purchase order based on the out come of technical & commercial evaluation. The purchase department approves the supplier; if the material requirements are met. To procures materials on receipts of indents & inter office memo. The purchase department sends enquiries to suppliers based on the product specification. Purchase department receives the quotation; negotiates the same. A purchase order is raised on the selected supplier after assessing the supplier & quality requirement. The delivery of material is monitored for the purchase released. Purchase department receives stock statement & daily receipt information through system.

TRADING PROCESS
Prepare Indents. Inquiry of material to concern parties. Asking for quotation. Past performance of supplier. Supplier evaluation form, in case of new supplier. Rate contract. Limits of Authority. Product specification

ROLE PLAYED BY DIFFERENT PERSONS IN PURCHASE OF RAW MATERIALS


Purchase manager

Received order of required raw material from the production department. Singed all payment bills of raw material & pass to Accounts officer. Provide guideline to purchase officer & executive for work.

Purchase executive Purchase executive selects & evaluate the supplier as per the past performance, rate contract, quality & specification of products. Purchase officer Purchase officer prepares the purchase order as per the instruction given by purchase executives. Sends enquiries to suppliers & quotations received are negotiated by him & purchase order placed by him.

STORE DEPARTMENT
DEPARTMENTAL STRUCTURE

WORK MANAGER

STORE IN - CHARGE

OFFICER

ASSISTANT

ACTIVITIES OF STORE DEPARTMENT


To receive the purchasing material as place order by related department To issue the material; whenever required by particular department To prepare the documentation related to store items & issue items To keep & maintain the coldness of cold storage

TYPES OF STORE
Raw material store Finished goods store Cold storage Spare parts & Instrument store

TYPES OF EQUIPMENT USED FOR MATERIAL HANDLING


Fork lift

Trolley Pallets

STORE PROCEDURE
Receipts of material At first material comes in the company premises Then roughly check the quantity, size etc & inform the respected department to check the received material Inform the QC department to take the sample of raw material QC department give the result after checking the sample. If sample is OK then material is unloaded. If any abnormalities are found; then QC department inform the store department & store department inform the purchase department & purchase department take further action to communicate with respective department . Storage Designated store area, storage rooms, tank farms, cold room & scrap ward are provided to prevent damage of product pending use Products are stored in adequate condition to prevent damage of product pending use. Products are stored in adequate Conditions to prevent deterioration of quality beyond normal limit. Packaging of finished goods:Store In-charge packs finished product as per the Customer requirements. The types & procedure for packing is referred in the work instructing for packing of finished product.

Types of packing Material used are based on protection required for preserving the quality of product. Packing, Measuring, Closing, Sealing, Labeling, Marketing of product is done as per the documented procedures.

Issue of material Whenever the material is required for different department the store department issue the material to respective department & make the entry in system related to issue of material like types of materials, their specification, date of issue, department whom to issue etc

INVENTORY MANAGEMENT
ABC analysis & VED analysis are used for managing the inventory of raw material used in the production. ABC analysis used for managing the inventory of raw material used in the production. VED (vital, essential & desirable) analysis used for the inventory of spare parts used by instrument & engineering department.

CH:7 QUALITY ASSURANCE DEPARTMENT

DEPARTMENTAL STRUCTURE
DY MANAGER

EXECUTIVE RESIN

OFFICER PHARMA

OFFICER 3

TRAINEE MICROBIOLOGY

CASUAL HELPER

ALL ACTIVITIES CARRIED OUT BY DEPARTMENT


Testing of raw material & finished products. Testing of immediate product. If any abnormalities are found in product, Head of Q.C Department directly contact with production Manager for take corrective action. If any abnormalities are found in finished product & reprocess is possible then abnormalities are removed by reprocessing other wise the whole product is destroyed. When ever abnormalities are found in raw material these will be conveyed to respective client in charge to take corrective action. Standard parameters tested in lab by Q.C Department. To ensure process needed for quality management system are established, implemented & maintained in the organization. Reporting performance of quality management system in management review meetings. To plan & implement internal quality Audits & maintaining records.

To ensure that the samples are stored in moist condition of on shelf in plastic bottles or bags to prevent deterioration of quality. Make analyses of the sample & sends report to marketing department at Head Office. In case any services is received damaged, deterioration or with improper identification Q.C Department informs the same to marketing for further clarification.

TYPES OF INSTRUMENT USED


Weighing balance Centerifuge Microscope (used to magnify the small things, which cant be seen by Normal eyes) P.H meter Moisture balance Flame photometer Karl fisher Automatic moisture analyzer High accuracy U.V visible spectro balance photometer Portable spectro photometer Vacuum oven Oven Gas chromatograph

METHOD OF CALIBRATION
The calibration is done by different instrument use for Quality control. Following are the different instrument used for calibration & their utility. Moisture balance:-

This instrument measures the moisture contains in some solid product (powder form) without solvent. Calibration is done before using. Flame photometer:-

This instrument is used for see the presence of sodium & potassium in the product. It the product contains sodium the yellow flame displayed by flame photometer. If the product contains potassium the pink flame displayed by flame photometer. Calibration is done on daily basis. Centrigue:-

Calibration is done by every time before testing. It is used for removing the certain percentage of water from the resin. Calibration is done weekly. P.H meter:-

It gives solution contain certain moisture or not. Some standards are fix according to that standard calibration is done every time. Oven:-

Calibration is done every time before testing. There are two thermometers are placed in oven. One is supper side & second is bottom side. If the both thermometer shows the same reading then the function of the oven is standardize. Vacuum Oven:-

The calibration process of vacuum oven is same like oven. Karl fisher:-

Calibration is done before testing the sample. The calibration is done with through water.

PARAMETER TEST IN THE LABORATORY


Sample name Calcium chloride Styrene Iso propanal Urea Hydrogen peroxide Hydrochloride acid Benzoyl peroxide Common salt Parameter % of moisture by mass Styrene % by mass, polymer content, PPM, specific gravity, refractive index Iso propanal % by mass, moisture content 5 by mass, specific gravity, refractive index. White granular free from foreign matter, % nitrogen, % of moisture. Clear colourless liquid. HCL % by mass Moisture by mass ( on dry bases) Moisture % by mass, sodium chlorite % by mass, clarity of the 25%, matter insoluble in water by Try methy amine mass, iron content ppm. HCC% by mass. (Table 7.1)

CH:8 DISPATCH & LOGISTIC DEPARTMENT


DEPARTMENTAL STRUCTURE

MANAGER

EXECUTIVE

OFFICER

ASSISTAT

ACTIVITIES OF DISPATCH & LOGISTIC DEPARTMENT


Getting packed finish goods from the store department Check the quantity & packing of finished goods before dispatching Contracting the transporters, dealers & other concerned party Inform the customer about the dispatching of goods Ensuring delivery of goods & material to dealer & customer Complete taxes related processes Collection of receipt document send to the marketing oblique account Preparing invoices & sending copy to the receivable management department

MODE OF DISPATCH & LOGISTIC


Local product by road Export by ship

SOURCE OF DISPATCH & LOGISTIC


Contract with some transport agencies like Patel road ways V express Jaipur golden transport

CH:9 MAINTENANCE DEPARTMENT


DEPARTMENTAL NSTRUCTURE

MAINTENANCE MANAGER

INSRUMENT INCHARGE

ELECTRICAL OFFICER

MECHANICAL OFFICER

OFFICER

TECHNICIAN

There are three departments under maintenance department. 1. ELECTRICAL DEPARTMENT 2. ENGINEERING DEPARTMENT 3. INSTRUMENT DEPARTMENT

INSTRUMENT DEPARTMENT
DEPARTMENTAL NSTRUCTURE

INSRUMENT MANAGER

INSRUMENT IN-CHARGE

INSTRUMENT OFFICER

INSTRUMENT TECHNICIAN

ACTIVITIES OF INSTUMENT DEPARTMENT


Maintaining, increase or decrease the presser in the reactor. To make the monthly planner & yearly planner schedule for maintain & repair the machine. To inform the safety officer for require safety precaution before working in critical area. Indent the purchase order of instrument. Take care of maintaining & repairing of machinery as per schedule.

FUNCTION PERFORMED BY DIFFERENT OFFICER


Instrument In-charge To prepare & maintain monthly preventive maintenance plan in consultation for instrument department. To maintain records of prevention & breakdown maintenance for instrument. Inspection of instrument related items.

To provide technical guidance to instrument technician & instrument officer. To select & evaluate the supplier. To raise the purchase requisition for required spares. To sign the material receipt note for instrument material. To maintain the list of critical & non critical instrument.

Instrument officer To carry out the maintenance jobs & related with instruments. To supervise the jobs & provide technical guidance to technician. To handover the instrument to shift in-charge. To ensure the safe working condition. Inspection of Instrument. To ensure the monthly preventive maintenance schedule. To sing the issue slips for required materials To issue spares instrument for in stores. To get the work done by technician as per requirement.

Instrument Technician To maintain daily records. To ensure all safely precautions are taken during work. To contact the Instrument In-charge / Instrument officer in case of any abnormalities. To follow the Instruction given by Instrument officer & Instrument incharge. Issue of material:- Instrument officer based on his requirement generates issue note indicating Quantity required & forwards the same to stores.

Instrument officer allocates job to Instrument Technician with instruction & hands over the work permit. Yearly preventive maintenance plan is prepared by Instrument Incharge in consultation with production In-charge plant Manager. Plant Manager approves the same, record is maintained by him.

CO-ORDINATION BETWEEN OTHER DEPARTMENTS


Production & Instrument The instrument department co-ordinate with the production department if any modification has been made in any reactor or valve, trance meter indicator Scrubber etc Purchase & Instrument The Instrument department co-ordinate with purchase department for indents the order of instrument & Send the order for future requirement. Store & Instrument The Instrument department Co-ordinate with store department fore issue of Instrument require & to verify order of instrument is reached in the Organization or not.

Safety department & Instrument The instrument department co ordinate with the safety department for getting the different safety precautions & for ensure the safe working condition. Safety officer makes sure about the safe working condition, then after the work done by Instrument department.

HR Department & Instrument department The instrument department co ordinates with HR department for recruitment of employee in department when require & any employee need training for any job in instrument department.

CH : 10 SAFETY & ENVIRONMENT DEPARTMENT


DEPARTMENTAL STRUCTURE
Safety in charge

Safety officer

ETP officer

Helper

ALL ACTIVITIES
Safety & environment department works under the production department The safety in charge periodically imparts training to concerned employees, persons working for & on behalf of organization handling as well as emergency preparedness plan & response of hazardous wastes & other requirements records

Safety belts, shoes, suits, nose masks, helmets, goggles , gloves & other safety precautions are provided by safety department to those employees who works in hazardous & critical area

Permit system is followed in organization work permit issued for working in hazardous areas. There are four permits like General work permit , Special work permit, Hot work permit & Vessal work permit

Co2 bottle is provided in all department for prevent fire When engineering department & Instrument department have work in plant & in any critical area. They first inform the safety in charge Check the working condition. safety in charge ensures about the working condition & issue the work permit & then they do their work in those areas.

Keeps records of safety related training & programme Arrange the different activities on environment day & safety week Issue the safety precaution time to time to employees Check the working condition daily.

CH:11 MINI PROJECT


Topic : EMPLOYEE RETENTION
INTRODUCTION
Employee Retention is most critical issue facing corporate leaders as a result of the shortage of skilled labour, economic growth & employee turnover. The workforce stability issue in the face of unprecedented churning in the employment market with a focus on retaining employees. This is one of the hottest topic for corporate leaders in all fields in the united states & globally. In this competitive world, how to increase stability of employees in the particular organization in particular position is a challenging job for any Industry. Background

Todays labour force is different supervisors must take responsibility for their own employee retention. New supervisors must be prepared to be collaborative, supportive & nurturing of their people. The old style of My way - or the highway style of management is a thing of past. Most new

supervisors need training to understand what it really takes to retain employees.

These 5 components are most useful in retention of employees in the organization. Environment Relationship Support Growth Compensations

Importance of Employees retention

Stable employees are Internal Source of recruitment It is helpful to develop the future manager. Organization gets the advantage of employees experience. Decentralization of authority & participative management can be introduced. Employees are familiar with Organizational aspect. Employees & employer relation become cordial Better Industrial relationship. Organization gets more reliable employees.

RESEARCH METHODOLOGY
Research Design

I have chosen the Descriptive study & under this I adopted survey method. As detail information is required for the study of employees retention. Research Plan There are two types of research study that is census study & sample study. I have chosen the sample study.

Sources Of Data The data collected is primary in nature. The responses of employees were taken through questionnaire.

Data Collection Method For the collection of data, questionnaire was used.

Sample size 31 employees are covered in the study. Employees are selected randomly.

DATA ANALYSIS & INTERPRETATIONS


Q:1 What do you like about the culture of the organization? No A B C D causes No. of Respondents Co ordination & co operation 22 of employees Working style & work 7 1 1

environment Learning opportunities Discipline (Table 11.1)

Q:2 What about the flexibility & freedom you are enjoying? No A B causes Full freedom Not much (Table 11.2) No. of Respondents 28 3

Q:3 What do you feel about the kind of work or tasks that you required to Perform? No A B C D causes More work Sometime more work As per ability or capacity Less work (Table 11.3) No. of Respondents 6 6 19 0

Q:4 What inspired to take challenging jobs? No A B C D causes Job itself Superior motivation Self Satisfaction Good increment (Table 11.4) No. of Respondents 11 8 10 2

Q:5 Other than present welfare facilities which facilities would you like to Suggest? No A causes Canteen (Table 11.5) Q:6 Do you feel that welfare facilities motivate the employee on Permanent basis? No causes No. of Respondents No. of Respondents 31

A B

Yes No (Table 11.6)

27 4

Q:7 What do you feel about safety culture & environment provided to Employee by organization? No A B C D causes Excellent Very Good Good Poor (Table 11.7) No. of Respondents 3 4 23 1

Q:8 Which type of communication channel followed by organization in Present? No A B causes Satisfied Dissatisfied (Table 11.8) No. of Respondents 31 0

Q:9 What do you feel about the opportunities provided to employee for their future growth? No A B C causes Enough Its ok less (Table 11.9) No. of

Respondents 26 5 0

Q:10 Which criteria of promotion do you feel better? No A B C causes Performance seniority Seniority cum performance (Table 11.10) No. of Respondents 28 0 3

ANALYSIS OF QUEISTIONS

Grade

Positive effects
Positive effects No of % of % of Respondents Respondents Cumulative

Satisfied communication

with 31

14.77

14.77

B C D E F G H I J K Total

channel followed Enjoying full freedom 28 for work Performance basis 28

13.33 13.33 12.38 10.95 10.48 7.62 5.24 4.76 3.81 3.33 100

28.1 41.83 53.81 64.76 75.24 82.86 88.1 92.86 96.67 100

promotion policy Enough opportunities 26 for future growth Good safety culture 23 Co ordination & Co 22 - operation Work as per 16

capability or ability Job itself inspired to 11 take challenging job Self satisfaction 10 inspired Superior motivation 8 Good working 7 environment 210 (Table 11.11)

100 90 % OF RESPONDENTS 80 70 60 50 40 30 20 10 0 A B C D

POSITIVE EFFECTS

100 90 70 60 50 40 30 20 10 0 % OF CUMULATIVES Series2 Series1 80

EFFECTS

Negative Effects No of % of % of

Grades Negative Effects

Respondents Respondents Cumulative

A B C D Total

More work Some time

6 more 6 3 1 16 (Table 11.12)

37.5 37.5 18.75 6.25 100

37.5 75 93.75 100

work Not much Freedom Poor safety culture

NEGATIVE EFFECTS
100 90 80 70 60 50 40 30 20 10 0 A B EFFECTS C D 100 90 80 70 60 50 40 30 20 10 0 % 0F CUMULATIVES Series2 Series1 % OF REPONDENTS

FINDING

The existing working culture of the organization is suitable to the employees Almost all employees are satisfied with welfare facility given by the organization Organization provides enough opportunities to their employees to their career Motivation from the superiors & proper guidance encourage the employees to work in organization Work distribution is satisfactory aspect some department The relation between the employees & employers are friendly & co - operative Proper communication channel followed in the organization Organization gives proper training & guidance to their employees to perform the job in better way Management provides full freedom & flexibility for doing their job Majority of employees are satisfied with safety precaution provided to employees All employee are satisfied with organization promotion method used by

RECOMMENDATION
Give opportunities for Participation to employees Job related Training Programme Should be conducted on the regular basis for employees future growth & development To start the Incentive for employees Review the manpower status in some department Canteen facility should be provided

CONCLUSION

As per the analysis & findings, it can be satisfied with organization culture, working system & work condition. Majority of employees are satisfied with welfare facilities provided to them

So it can be conclude that the culture of the organization, work environment, working system, communication, industrial relationship, promotion policy, welfare facilities are not responsible for leaving the organization by employees

ANNEXURE

Questionnaire
PERSONAL DETAIL Name : Department : Designation : Working since : Qualification : Q:1 what do you like about the culture of the organization? Why do you like this? How it is beneficial to you & organization? Which type of things you do not like? Why you do not like this? According to you which type of steps taken by organization? Q:2 What about the flexibility & freedom you are enjoying? In which area you are getting flexibility & freedom? How? How it is beneficial to you? Are you satisfied with it? In which area you are not getting flexibility & freedom? Do you feel that this type of facility & freedom provided to you? Why? How it is useful to you & others? Do you feel that it is encourage to you for work? If Yes How? If No Why? Which steps should be taken by organization for that? Q:3 What do you feel about the kind of work or tasks that you required to Perform?

Are you enjoining your job? Would you like to take challenging job? Whether you are handling challenging job at present? What inspired to take challenging jobs? Do you feel changes in work are necessary? If Yes why? If No why? Q:4 Do you get any welfare facilities? Give some name of the welfare Facilities provided to you? Other than present welfare facilities which facilities would you like to suggest? Do you feel that welfare facilities motivate the employee on a permanent basis? If Yes How? If No Why? Do you get any fringe benefits & perks? Give some name? Other than present fringe benefits which type of other benefits provided to you? Q:5 What do you feel about safety culture & environment provided to Employees by organization? Why do you feel like that? Do you feel that more safety equipment provided to employees? If Yes which type of equipment should be provided? How it is beneficial for employees? If No Why?

Q:6 Which type of communication channel followed by organization in Present? According to you which type of communication channel should be followed by organization? Why do you feel so? How it is beneficial for you & organization? Q:7 What do you feel about the opportunities provided to employee for their future growth? Which type of steps taken by organization for career development of employees? According to you which type of other steps taken by organization? Which types promotion policy followed by organization? Which criteria of promotion do you feel better? Why? How it is beneficial for you & organization?