Christ University Institute of Management

COURSE PLAN 2013-14

SUBJECT: TOTAL QUALITY MANAGEMENT (MBA 432) Trimester: IV MBA Class: Hours / Week FACULTY: Description

EACH 2 Credits

This paper is offered as a core subject in the fourth trimester. It emphasis the importance of total quality management in all areas or segments of business and organization. Students develop and specialize on the various approaches to quality, problem solving methodology using quality tools. Learning Objectives To assist in developing concepts, knowledge and skills for an integrated approach to Quality Management To expose to the latest tools and techniques in effective decision-making. To familiarize with the current practices in the field of TQM. Skill Development 1. 2. 3. 4. Group activities on 7 quality tools Practical problems. Case studies Presentations on TQM practices Group activity on Kaizen and QFD

Core Texts: 1. Sridhar Bhatt.,(2010). Total Quality Management. Himalaya Publications. 2. Dale H Besterfield., Carol Besterfield Michna, Glen H Besterfield, Mary BesterfieldSacre,(2006). Total Quality Management. New Delhi: Pearson Publication. Revised 3rd edition. Reference Texts: 1. Evans James R., (2005). Total Quality Management. Organization, strategy. Thomas South western Publications. 2. Field Dale H Bester., Field Glen Bester, Field Mary Bester , Field Carol Bester, (2006). Total Quality Management. Pearson Education Publications. 3. Bedi Kanishka., (2006). Quality Management. Oxford Press Publications. 4. Gitlow., (2005). Quality Management. The McGraw Hill Publications. 5. Logothetis N., (2002). Managing for Total Quality. from Deming to Taguchi and SPC Paperback. 6. Sarkar Debashis., Total Quality Management. The Managers Handbook. Raju Sundera S.M., Total Quality Management. A Primer Research References: Read research articles on TQM from EBSCO, JESTOR etc.,

Evaluation Criteria : 1. 2. 3. 4. 5. CIA I (20 marks) CIA II (20 marks) Attendance (10 marks) Mid Trimester Exam for units 1 to 5 (50 marks) End Trimester Examination (100 marks)

Brief Description on CIA I & II: CIA 1 EVALUATION :Component Objective test MCQs Weightage 50 % 50%

Case study analytical review Individual Assignment CIA 2 EVALUATION: Component

Group Presentation on case

50%
topics/ industry practices/ Research article review 50 % ( Application awareness)

LEARNING METHODOLOGY AND EXPECTATION FROM STUDENTS : Read the concerned chapter/portion as per session schedule before entering the class. Interactive mode of learning/discussions during the class. Peer learning during the class. Individual analysis of cases, followed by group learning during the class. Active participation in Workshop / Case study and CIA presentations.
COURSE PLAN 2013-14 Subject: TOTAL QUALITY MANAGEMENT MBA IV Trimester (Core Subject) Faculty-in-Charge: 3 Hours / Week Syllabus Units
UNIT 1

2 Credits Topic - Break up

INTRODUCTION TO

Hrs

Date

Teaching Methodology

Assignments

Reference Chapters

QUALITY Overview, Quality, Price, Value relationship H/w & S/w aspects of quality 1 1 2h r QUALITY PHILOSOPHY UNIT 2 Quality Philosophies, Deming, Juran, Crosby & Ishikawa 1 1 1 3h r COST OF QUALITY UNIT 3 Costs of Quality: Prevention, Appraisal Internal and External failure costs 1 1 1 3h r INTRODUCTION TO TQM TQM concept TQM and traditional quality UNIT 4 TQM implementation Malcolm Bald Ridge Award TQM in education 2 1 1 1 1 06th July 24TH JUNE TO Lecture & Class Exercise CHAPTERS 1,4 Case Study on TQM 17TH JUNE TO 22nd CHAPTER 10 10TH JUNE TO 15TH Case Study on Quality Philosphy 3rd JUNE TO 08th Lecture CHAPTERS 1,2

Lecture

CHAPTER 3

Lecture & Numericals

6h r QUALITY TOOLS UNIT 5 Management tools 7 QC tools, QFD 1 1 1 3h r UNIT 6 TECHNICAL TOOLS FOR QUALITY CHAPTER 9 08TH JULY To 18TH Lecture Numericals Group Presentatn. Presentation by students on QC tools CHAPTER 9

Cp, CpK relation to Six Sigma, Control Charts, Vendor assessment, rating, evaluation

1 1 1 3h r

24TH JUL TO 31ST

Lecture & Numericals

Home work problem solving

KAIZEN UNIT 7 Waste Waste elimination Approach Benefits QUALITY SYSTEMS 8TH Aug case study on ISO certification and issues related in industry chapter 2h r 15th AUG TO 19TH 20TH AUG TO 27TH 2h r Lecture Home work CHAPTER 17 3h r 1st Aug TO 7TH Lecture & Class exercise case study from an automobile industry CHAPTER 8

UNIT 8

ISO 9000, 14000

2h r

TO 14th AUG

Lecture

CHAPTER 12

BENCHMARKING UNIT 9 Meaning, scope Types of benchmarking

BPR UNIT 10 Meaning and scope Types and limitations

group presentation Lecture

CHAPTER 18