ANNEXURE Questionnaire: (a) Name: _________________ (c) Education: _____________ (e) Phone No: ______________ (g) Profession: Businessman

Serviceman.. Student. (b) Age:_________________ (d) Address: _____________ (f) Sex: _________________ (h) Income: _____________

1. Which brand of mobile phone have you purchased? (a) Nokia [ ] (b) Motorola [ ] (c) Sony Ericssion (d) Samsung [ ] (e) LG (f) other If, No

2. Are you planning to buy New Mobile within 6 month? (a) Yes [ ] (b) No [ ]

3. Do you have own old Mobile Phone? (a)Yes [ ] (b) No [ ] If, Yes

4. Do you satisfy with Price Range of Mobile Phone? If yes 1) Nokia 2) Motorola 3) Sony Ericssion 4) LG 5) Samsung 6) others

5. Through which media, you got the information about the ..Mobile Phone? (a) Newspaper (b) TV Show (c) Friends (d) Other

6. According to you, who has influenced in buying process of mobile Phone? (a) Family Member (b) Advertising (c) Friends (d) Shopkeeper

7.

Which Brand of mobile Phone you previously used?

1

(a) Nokia [ ] (b) Motorola [ ] (c) Sony Ericssion [ ] (d) LG (d) Samsung (e) Other [ ]

Questionnaire Satisfaction Analysis Personal Information of the respondents:

Name: ____________________________________ Age: ______________ Gender: Male Female Occupation: ____________________________ Qualification: __________________________ Contact Number: ________________________ Address______________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ ________

1. How did you come to know about HCL CDC? a).Posters & Banners d).Reference b).Internet c).Seminar

e). Workshop

f).Customer end calls by company

g) Any other, please specify 2. What is the main reason behind taking admission in HCL CDC? a).Brand name d).Facilities b).Review from ex-Student e).Quality of service c).Course contents

f).Performance & Result

3. In which course you have taken admission? a).HCNE b).HCNP c).HCNA d).HCHP e).Combo f).Modular

4. Why you have opted for this course? a).Interest in this field c).For promotion in job b).Career opportunities d).For diversifying your career 53

5. What do you feel about the faculty performance?

a).Excellent f).Bad

b).Very good

c).Good

d).Average

e).Below average

6. What are your views on the study material you get in HCL CDC? a).Excellent f).Bad b).Very good c).Good d).Average e).Below average

7. What are your views on the infrastructure of HCL CDC? a).Excellent f).Bad b).Very good c).Good d).Average e).Below average

8. Are you satisfied with the facilities that you get in HCL CDC? a).Highly satisfied b).Satisfied c).Not satisfied

9. What are your views on the fee structure of the HCL CDC? a).Very High b).High c).Average d).Low

10. What is your overall satisfaction level in HCL CDC? a).Very high e).Low b).High c).Average d).Below Average

f).Very low

11. Any suggestions for HCL CDC? 8. Which factors affects to buy a new mobile? (a) Style or Look [ ] (b) Price [ ] (c) Feature [ ] (d) Portability [ ] (e) Easy Reparability [ ] (f) Resale Value

9. Why do you want new features in Mobile handset? Comment

10. Suggestion, if any .. .. ..