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EL- SALAMA computerized workshop Japan Qualified

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

TABLE OF CONTENTS
MISSION, VISION and why EL-SALAMA ................................................................................ 3 Proprietor and history .................................................................................................................. 4 General information ...................................................................................................................... 4 Tools, Equipment & Departments ................................................................................................ 6 Account department ....................................................................................................................... 7 Denting department ....................................................................................................................... 9 Mechanical department .............................................................................................................. 11 Paints department ........................................................................................................................ 13 Paint booth ..................................................................................................................................... 15 Lift ............................................................................................................................................... 16 SECURITY ................................................................................................................................... 17 Construction ................................................................................................................................. 18 Maintenance / inspection ............................................................................................................ 18 HOUSE KEEPING ...................................................................................................................... 19 MANAGEMENT .......................................................................................................................... 19 FIRE FIGHTING SYSTEMS ..................................................................................................... 20 Question Air ................................................................................................................................. 21 Recommendation ......................................................................................................................... 24

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

CEO/ Director
Mirza Muhammad Ishfaq

HISTORY OF EL-SALAMA:
Registered name of our workshop is EL- SALAMA AUTO WORKSHOP, named after El-Salama Autos. He worked in Bin Ghazi, LIBYA for 12years (1972-1984). Mostly the customers we dealt were of Honda and Mazda. Later I came back to Pakistan and started my own workshop at 16-A Jail Road Lahore in 1984 and still running my business.

General information:
No. of Persons Employed
About 37 employees. i. Skilled 22 ii. Un-Skilled 15

Operating Periods Location:

Monday to Saturday ( 9:00 am to 6:00pm)

16-A jail road Lahore The location is bounded as follow EAST : street. WEST:Plot. NORTH: Commercial building and car show room. SOUTH: Residential Building.

BUILDING:
Address: Year built Workshop at Ground, 1st and 2nd floor was constructed again in 2004. 16-A Jail Road Lahore

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED


No. of Floor: Ground Floor
Account Department. Waiting room. Denting Department. Mechanical Department. Electronic Department. Lift Store. Toilets/ baths. There are three (3) offices and one kitchen.

First Floor

Second Floor
Painting Department. Paint booth.

NOTE: The workshop has the latest LIFT equipment in order to move the cars up and
down between the floors.

Cover Area (sq.ft)


i) ii) Ground: 5865 Sqft. 1st Floor: 2560 Sqft.

Accessibility
All the floors are easily accessible. By foot or by car. General Cargo and vehicles by lift.

Means of Internal Movement

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Tools, Equipment & Departments Accounts Denting Mechanical Paint Electrical Department Department Department Department Department

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Accounts Department

Accounts office picture

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Head of account
Muhammad Farooq Ahmad (Working for 20 year)

Accounting equipment/ tool Two (2) computer P4 Printer (Hp) Scanner (Hp) Fax (Panasonic) Receipts Registered (Record)

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Denting Department

Ground floor denting department

16-A Jail road Lahore

El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Head of Denting Muhammad Azeem (Working for 18 year) Denting equipment/ tool All denting tool Spart machine Oxygen cylinder Spare parts

16-A Jail road Lahore

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Mechanical Department

Mechanical department in west side

16-A Jail road Lahore

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Head of Department

Muhammad Amin (Working for 12 year) Mechanic equipment/ tool All tool mechanical job used Display Wheel alignment Wheel balancer Machine

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Paint Department

Painting department during work at 1st Floor

16-A Jail road Lahore

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Head of Paint shop

Haji Muhammad Ijaz (Working for 10 year) Paint equipment/ tool Paint boot Paint masks All painting tool

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Paint boot

Picture from outside the Paint boot

Picture from inside the paint boot

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Lift

This picture is taken from 1st floor of painting department

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

SECURITY

Security cam on 1st and ground floor

Receiver of Cameras in office.

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED


Construction:
Class of construction: The said building is 1st class construction except at 2nd floor where roof is 2nd class.

Thickness of Ext. Wall: The external walls are 9 thickness. Thickness of Internal Wall: The internal walls are 9 thickness. Roof Status: Plinth level: The plinth levels of all building structures are about 2 / 3 up from the mail road. RCC and Corrugated sheet on steel trusses.

Height of boundary wall: There is no separate boundary wall at that premises. No of Smoke / Heat vents: There are 2/3 ventilators at Ground floor.

Maintenance / inspection
Statues of preventive maintenance: Excellent Statues of firefighting Equip/ Alarms: GOOD Maintenance and inspection of fire alarm and firefighting systems: DONE

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED


HOUSE KEEPING
Detail of cigarette smoking Prohibited in whole premises. Name of most hazardous process/ area The ground floor denting area where welding work is done. GENERAL CONDITION OF HOUSE KEEPING The house keeping is very good in workshop department.
UTILITITIES / COMMON HAZARDS

SUPPLY OF ELECTRICAL POWER Electric power is supplied by WAPDA NO. OF STANDBY GENERATORS One Diesel Generator: SOURCES OF WATER SUPPLY The source of water supply is WASA.

PROCESSES / SPECIAL HAZARDS


BRIEF DESCRIPTION OF MAIN PROCESS The workshop is used for repair of vehicles. ANY SPECIFIC HAZARDOUS PROCESS Gas is used for denting department. USE OF ANY FLAMMABLE LIQUID / GAS Gas is used for welding and in kitchen.

MANAGEMENT
CONDITION OF HOUSE KEEPING The house keeping is very good in workshop department. DISPOSAL OF WASTE They store the waste in drum and dispose off the same after every fortnight.

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED


CONDITION OF SMOKING Prohibited

HEALTH AND SAFETY They have two trained person who look after all the staff about health and safety.

FIRE FIGHTING SYSTEMS


PRESENCE OF FIRE EXTINGUISHERS There are five (5) extinguisher installed. AT WHAT DISTANCE IS THE NEAREST FIRE BRIGADE Office of rescue 1122 is about 1 km from the workshop. PUBLIC Fire BRIGADE IS FAMILIAR WITH PLANT Yes.

SECURITY & SPECIAL PERILS


NO. OF ARMED SECURITY GUARDS/ security cameras: 3 person (1 for day and 2 for night duty) 4 security cameras (1 for ground floor and 3 for 2nd floor) PROBABILITY OF SMOKE DAMAGE Nil

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

Question Air.
1. Company Introduction Starting in which year? Start my own workshop at 16-A Jail Road Lahore in 1984. 2. What type of problem you face when you started your new business? The main problems faced were the following; a) Low investment. b) Hiring unskilled labor and training them. c) Acquiring customers and creating trust. 3. Did you took loan or invested your own money for startup? I started my business by investing personal savings. Initial cost with which I started the business was RS 15, 000, 00/. 4. With how many employs you started your business? I started my business with almost 15 employees. 5. Your main competitor at that time? At that time the competition was high but our main competitors were a) Tariq Motors. b) Najam Motors. 6. Your future plan about your business? To be the most successful and respected EL-SALAMA Auto Workshops in Punjab, we are trying our level best to provide outstanding services to our clients in order to maintain competitive position. Hence by doing all this our brand name is and becoming more familiar among the clients.

7. Whats your main strength? The Strength of El-Salama is its Brand Name. They started their operation after 1984 in Lahore. At that time few companies exists. Strength is that they say with Pride their Sons. They said their children are educated. One of his son done his MS-Accounts and he is working in with Accounts department and also marketing with new companies. Second son recently completed his B.Tech. So they can install new Machineries like PGM, and Scanners by utilizing his knowledge.

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED


8. What you think about your weakness, how you face and whats your plan to reduce it?
Mirza sab told that their major Weakness is illiterate labor. New labor takes much time to understand how to do it. Labor shifting cost. Safety of tools, lost many tools due to weak security management. Already existing labor trains the new labor by engaging them in work with them. And to avoid the theft of tools, security cameras have been installed and secondly head of each department is made responsible for the safety of tools.

9. Any opportunity in your business?


One of the Mirza sabs sons is working in Spare parts Industries. This is their Opportunity because he will provide El-Salama with spare parts at cheaper rate as compared to others and on credit. Then have sources to enter in new technology.

10.What are the Threats?


Main threat is Surveyors. This is because our company majorly deals with different Insurance Companies who send their surveyors for the payment. So they usually indulge in bargaining and asked to lower the rate. And they mostly compare the rates with other companies for the same services/work.

11.Whats your future objective?


As Lahore is a developing city and is expanding so we have decided to extend our business by introducing new branches at different locations. And also we are trying to further increase our links with surveyor companies.

12.Your current strategy?


Currently we introduced Paint booth, PGM and Scanner which are not available in any workshop on Jail Road. Secondly my son in conducting excessive marketing and the other one provides us with spare parts at cheaper rate than market and lastly we give commission to the surveyors. So by these strategies we gain a competitive edge on our competitor and other auto mobile workshops in market.

13.Youre medium of marketing?


Mr. Amir personally visits the insurance companies and provides information and updates them of our latest and efficient services. This is the only medium of our marketing.

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED


14. Your consumer?
The following insurance companies are our consumers; Efu Insurance Co. Ltd all Pakistan. Habib Insurance Co. Ltd IGI Insurance Co. New Jubilee insurance Co. Ltd Picik Insurance Co. Ltd. Premier Insurance Co. Ltd. Relience Insurance Co. Saudipak Insurance Co. Ltd. Security General Insurance Co. Ltd. Shaheen Insurance Co. Ltd. UBL Insurance Co.Ltd. Universal Insurance Co. Ltd. And also we deal with private cars.

15.How you managing your work? (labor/ time/ consumer/ office)


As mentioned above in the company description.

16.Your supplier and how you managing it? (problem/ Solution)


One of the sons of Mr. Mirza Ishfaq is running the business of spare parts on Mint Ghumti Road. He is the only supplier who provides goods at cheapest rate as compared to market and long term credit. And if the client purchases spare parts on his own then only fitting charges are applicable to him.

17.Your operation process? ( Input-to-Finishing good)


Insurance company sends accidental car to the workshop. Management calls the relevant surveyor company. Surveyor arrives and management informs him about the expenses. And then the labor starts there work on car after the deal is finalized with the surveyor.

18.How you manage your cash?


All payments made by insurance companies are through cross cheques. And the private car owners pay through cash which at the end of the day is summed, data entered in computer and deposited in bank.

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El-SALAMA AUTO COMPUTER WOEKSHOP JAPAN QUALIFIED

19.Security problem and how you manage?


To avoid the theft and any unpleasant event, security cameras are installed in the workshop and also two security guards are hired for security purposes.

Recommendation:
1)

El-Salamas business is dependent upon the single supplier. So in order to increase their efficiency, they must develop good relations with other suppliers. Improvement in accounts department is required. They manage their accounts on excel sheets which must be replaced by some proper software.

2)

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