Date 10/21/2010 10:20 AM Time 10:20 AM Page 1

From: To: Subject: Attachments:

Complaints Management gcruz@Laredoisd.org SES-Tutors with Computers Tutors with Computers documentation.pdf

From: Gerardo Cruz [mailto:gcruz@Laredoisd.org] Sent: Wednesday, October 20, 2010 9:46 AM To: Complaints Management Cc: Carlos Rios; Blas Martinez; Ghazal, Rita Subject: SES-Tutors with Computers To Whom It May Concern: Attached is a complaint against an SES Provider Tutors with Computers. Thank you. Gerardo G. Cruz, Ph.D. Laredo ISD Director of Secondary Education and Federal Programs 956-795-3460 E-Mail Confidentiality Notice: This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and contains confidential information. Unauthorized use or disclosure is prohibited under the federal Family Education Rights & Privacy Act (20 U.S.C. SS 1232g; 34 CFR Part 99). If you are not the intended recipient, you may not use, disclose, print, copy or disseminate this information. Please reply and notify the sender (only), delete the message and any attachments and destroy all copies.

904 Juarez Ave. Laredo, Texas 78040 Ph. 956-795-3460 Fx. 956-795-3467 e-mail: gcruz@laredoisd.org

October 19, 2010

Complaints Management Texas Education Agency 1701 N. Congress Ave. Austin, TX 78701

Dear Sir or Madam: This formal complaint is against the sate approved SES provider Tutors with Computers. Concern #1 September 16, 2010 a parent from Cigarroa Middle School informed an assistant principal of a group of students crowded around a man representing Tutors with Computers. When approached by the assistant principal, the man became hostile and rude. This caused a disturbance on school grounds and posed a safety issue during student dismissal. The above violates the Code of Business Ethics for SES Providers that states providers must commit to: 1. Conduct community outreach and student recruitment and to serve students fully consistent with the terms of their state-approved application and all state and local policies. 2. Conduct business honestly, openly, fairly, and with integrity. 3. Comply with applicable laws, statutes, regulations and ordinances. Concern #2 September 23, 2010 a parent from Martin High School informed an LISD employee that a representative from Tutors with Computers told a student to sign for her parent. This is in violation of TEA SES Guidance in which the parent is to select the approved provider. In addition, parents have stated that Tutors with Computers began recruitment prior to the dissemination of SES parent notification materials. Our district has submitted these concerns to Rita Ghazal via email. In doing so, Ms. Ghazal has forwarded our concerns to the provider. (See attachments) We expect for Tutors with Computers to act professionally and in accordance with the Code of Business Ethics for SES Providers. If these practices continue, our District is prepared to terminate services with Tutors with Computers. If you should require additional information, you may contact me at 956-795-3460 or at gcruz@laredoisd.org. Sincerely, Gerardo G. Cruz, Laredo Independent School District Director of Secondary Education and Federal Programs

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From: Gerardo Cruz Sent: Friday, September 17, 2010 5:24 PM To: Rita.Ghazal@tea.state.tx.us Cc: dmm052067@hotmail.com; tutorswithcomputers@gmail.com Subject: FW: ses
Ms. Ghazal, Below is a concern by one of our campus administrators. In addition, we have received calls from parents stating that representatives from tutors with computers are conducting a door to door recruitment late at night (9-10pm). Further, they are approaching our students by offering them candy as they distribute fliers. This practice is inappropriate and unethical. Your assistance/guidance is appreciated. Thank you.

From: Gerardo Castaneda Sent: Thursday, September 16, 2010 4:59 PM To: Gerardo Cruz Cc: Laura Flores Subject: ses Dr. Cruz, Today, Thursday, September 16, 2010 at approximately 4:00 PM a parent informed that there was a gentleman distributing something in front of the school. I quickly went outside to address the situation, As I approached the gentlemen he became hostile and was very rude, he said, Do you want to talk to my supervisor? I replied Yes, bring him to the principals office he then walked away heading east on Palo Blanco St. The gentlemen did not return. I kept a flyer that was being distributed and the companys name is Tutors with Computers and contact person on the flyer is Daniel Martinez, cell# 956-337-6580 email address: dmm052067@hotmail.com; The appearance/perception of someone distributing flyers or soliciting in front of the school appears inappropriate to our parents/public; Thank you, Gerardo Castaneda Dr. J. G. Cigarroa Middle School Assistant Principal 956-635-0626 (District Cell Phone) 956-795-3700 (Office) 956-718-2208 (Fax) jcastaneda@laredoisd.org

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From: Gerardo Cruz Sent: Friday, September 24, 2010 10:18 AM To: Rita Ghazal Cc: Blas Martinez Subject: SES Provider Recruitment Attachments: Scanned-image-11.pdf; SES Memo.doc
Ms. Ghazal, Attached are additional concerns regarding tutors with computers. We will be submitting a formal complaint. Thanks. Gerardo G. Cruz, Ph.D. Laredo ISD Director of Secondary Education and Federal Programs 956-795-3460 E-Mail Confidentiality Notice: This e-mail message, including all attachments, is for the sole use of the intended recipient(s) and contains confidential information. Unauthorized use or disclosure is prohibited under the federal Family Education Rights & Privacy Act (20 U.S.C. SS 1232g; 34 CFR Part 99). If you are not the intended recipient, you may not use, disclose, print, copy or disseminate this information. Please reply and notify the sender (only), delete the message and any attachments and destroy all copies. From: Noemi Garcia [mailto:ngarcia2@elisd.org] Sent: Friday, September 24, 2010 9:53 AM To: Blas Martinez Cc: Oscar Perez; Maria Villarreal; gcruz@elisd.org Subject: RE: SES Provider Recruitment

Attached is the information requested pertaining to the concerns WonderSpace representatives mentioned at their visit yesterday.

Noemi Garcia
Noemi Garcia

MHS Testing Coordinator 795-3850 ext.6705

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MEMORANDUM

TO: FROM: SUBJECT: DATE: CC:

BLAS MARTINEZ NOEMI GARCIA SES PROVIDER 9/24/10 OSCAR PEREZ, MARIA VILLARREAL, DR. GERARDO CRUZ

On Thursday, September 23, 2010 two representatives from WonderSpace came to the testing office to submit enrollment forms. At this time, they mentioned a few concerns they had encountered when recruiting parents/students. Tutors with Computers was having students fill out the enrollment forms and sign for their parents. Providers began recruiting before the start date of August 23, 2010. They asked the parents to leave the date blank when filling out the enrollment form. They mentioned the providers Tutors with Computers and 1 to 1 Tutoring. They did have a few parents that had submitted an enrollment form for Tutors with Computers but now want to switch to WonderSpace. Attached to these enrollment forms were letters from the parents. I did inform them that from now on, the parent must personally come to our office to be able to change providers.